Fast and Affordable Online Technical Support for Tacoma Computer Networks
For businesses located in Tacoma or anywhere in the state of Washington, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology required to solve most network problems quickly. This reduces direct costs because solutions require fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and related losses resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online consulting expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. Unlike many online service firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where fast fixes manage to end up as large tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies which ensure the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to interface to your company's system remotely without breaching system security.
Progent's powerful customer support reporting system stores detailed histories of the service that Progent's customers have received. Progent's team consultants have the benefit of the records of services rendered to every client by any engineer. This database of anomalies and fixes is stored as a conveniently accessible support database that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online consulting specialists can arrive at optimal solutions quickly.
Remote technical services provided by Progent to companies in Tacoma and throughout the state of Washington include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can provide computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and certifies a consultant's networking skills at the master level. Cisco-qualified CCIEs can deal with the most stubborn issues surrounding network design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to resolve problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network by means of advanced remote troubleshooting tools to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity appliances by delivering services such as:
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to recuperate quickly after a serious breach. Security support services offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Tacoma Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of veteran network professionals offers your clients in Tacoma or anywhere in the state of Washington quick assistance from a reliable technical support group with extensive experience providing phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a solid driver of company success, and Progent's policy is to resolve instead of simply record technical issues.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides online and in-depth consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Tacoma, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive and automated. By detecting potential issues before they result in network outages, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a mix of platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Tacoma or anywhere in the state of Washington, Progent's online computer support engineers can provide effective and cost-effective IT help the instant your organization needs it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Tacoma company has a regular independent support technician or maintains a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system crises or especially challenging integration projects.
Features of Progent's Online Computer Services for Tacoma
Progent's online help, Internet-based repair, network security expertise, and network management services give businesses in Tacoma or anywhere in the state of Washington the greatest leverage for your IT budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk call center services and network management, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the cost and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Tacoma and is also ideal for networks in geographic areas of Washington that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for phone support and requires no monthly retainer for services provided during normal working hours. This saves you from facing big invoices for routine repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with experience in designing, deploying, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting services include technology integration, Microsoft Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting support for critical business applications. Help available from the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Application Programming
MySQL DBA Services and Software Design
Amazon MWS Software Integration
By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that align with the special requirements of your business.
- State of the Art Online Access Tools
Secure online connectivity permits Progent's service experts to see precisely what your customers see. This makes it possible to find quick fixes to issues that might otherwise require an expensive onsite visit. Effective online connectivity software and experienced engineers together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and remote system tracking.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Support for High Network Availability
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose workers need immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT background, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, in the trenches of IT service, executing a broad range of IT projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This ensures that you get not just expert technical help, but also a consultant with proven methods for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.