Fast and Affordable Online Help for Tacoma Computer Networks
Urgent Online Support for Tacoma SystemsFor organizations located in Tacoma or anywhere in Washington, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they have the real-world experience and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support lowers direct expenses since service calls require minimal billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits even more with indirect costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support know-how is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many online support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast repairs somehow end up as large tabs. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized technologies and field-proven processes which allow the highest level of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to connect to your company's computer system without violating network security.

Progent's advanced service database application stores comprehensive histories for all support that Progent's customers have received. Progent's staff consultants have access to the details of support provided to every customer by any consultant. This database of trouble tickets and repairs is organized as a conveniently accessible proprietary database that enables Progent's remote support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available other massive technical databases and allow priority access to manufacturers' internal product engineers so Progent's online service specialists are able to determine the best resolutions in the least time.

Remote services provided by Progent to clients in Tacoma and throughout the state of Washington include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who need quick access to an efficient Help Desk with professional phone assistance plus the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless reinforcement of your current Helpdesk team. Progent's Virtual Help Desk can act as a an escalation resource for complex computer system problems, or be available in those circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk staff of veteran network professionals gives your workers in Tacoma or anywhere in the state of Washington instant access to an efficient support resource with substantial background delivering phone consulting and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center perception as a major enabler of company success, and Progent's policy is to resolve rather than just record network problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional engineering support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Tacoma, or anywhere in the state of Washington, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so your network support is proactive and automated. By detecting emerging trouble spots before they evolve into crashes, system monitoring can head off inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support a variety of platforms.
How Your Tacoma Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Tacoma or anywhere in the state of Washington, Progent's online network support engineers are ready to deliver effective and affordable system help the instant your organization has to have it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Tacoma organization relies on a local freelance support technician or maintains an in-house organization that can handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden system emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Offices in Tacoma
Progent's remote network troubleshooting services allow your Tacoma organization to realize the benefits of on-call, world-class network support without the expense of managing an in-house IT staff. Your network will acquire added business value by becoming more available, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Tacoma and throughout Washington, nearby network service resources, whether represented by outside consultants or an internal IT staff, can solve typical network problems. However, major troubles sometimes occur when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these instances, Progent's on-call support specialists give you a convenient, fast, and economical solution to augment your local help and to convey useful information to improve your capability to deal with future issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses commonly rely on individual freelance service providers. While independent consultants carry smaller overhead than larger support firms and can often charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may force your business to go without assistance during an emergency. As your network expands, network downtime and problems with vital applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to insure your IT system remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often begin with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of an unstable foundation. As a company grows, reliability and expandability issues can impede the success of the organization. Such poorly designed systems require proper analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture able to deliver the solid foundation to handle critical business demands and ease downstream growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller businesses require advice and technical training to navigate through an increasingly complicated array of product options available for accelerating business success and enhancing efficiency. They hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, in the trenches of network service, executing a broad range of technical projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a consultant with proven methods for applying computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.