Fast and Affordable Remote Support for Tacoma Computer Systems
For companies located in Tacoma or anywhere in the state of Washington, Progent offers remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support experts provide excellent leverage because they have the practical experience and are equipped with the advanced tools required to resolve the majority of network problems quickly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-tested methodologies that allow the highest level of effectiveness for online consulting and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your system remotely without compromising network security.
Progent's powerful service database application includes extensive histories of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services provided to every customer by any Progent consultant. This archive of problems and repairs is structured as a conveniently exploitable proprietary database that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other extensive technical databases and permit priority response from manufacturers' in-house product engineers so Progent's online service experts are able to determine optimal resolutions quickly.
Online support services provided by Progent to clients in Tacoma and anywhere in the state of Washington include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote service experts offer computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to help you business to deploy, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and certifies an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most challenging challenges associated with network infrastructure design, integration, administration, compliance, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and developing workarounds or locating software updates. CCIEs provide excellent cost-effectiveness because their deep expertise permits them to find solutions for problems rapidly. In typical instances, less experienced consultants can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of advanced remote troubleshooting technology to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular selection of infrastructure devices. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Access Points engineering services, Cisco wireless controllers support Services, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate quickly after a serious penetration. Security services available from Progent include: thorough information security assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; installing firewalls; building secure techniques for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a broad array of computer technologies including system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's group-based approach to solving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all key areas of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Tacoma Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or improving your existing one, identifying or customizing Call Center software to address the unique needs of your business, or adding occasional phone support personnel to supplement your existing Help Desk Call Center team to deal with demanding situations like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your customers in Tacoma or anywhere in the state of Washington quick contact with an effective support group with substantial background delivering phone consulting and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a key enabler of company productivity, and Progent's aim is to solve and not just report technical issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, customization, and training services, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Tacoma, or anywhere in the state of Washington, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so that your IT support is proactive and automated. By uncovering emerging problems before they result in crashes, system monitoring can avoid disruptive and costly network failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support a mix of platforms.
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Tacoma or throughout the state of Washington, Progent's online network support specialists are ready to deliver expert and cost-effective IT support whenever your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve network problems quickly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Tacoma office deals with a local freelance consultant or maintains a full time organization that can handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to address sudden network crises or particularly complex integration projects.
Features of Progent's Online Computer Services for Tacoma
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services offer offices in Tacoma or anywhere in the state of Washington the greatest leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk services and network management, Progent's experts can deliver your company world class network support while allowing you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Tacoma and is also ideal for customers in geographic areas of Washington that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for online support and imposes no monthly retainer for services delivered during regular business hours. This keeps you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers help from authorized professionals with experience in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise for specific business applications. Help available from the Application Experts Group covers:
Dynamics GP Support and Customization
Microsoft Project Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Software Programming
Apple Macintosh Help
Amazon MWS Programming and Debugging
By offering a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that meet the special requirements of your company.
- Advanced Online Access Software
Protected online access allows Progent's service experts to see exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive personal visit. Effective remote access software and expert engineers together enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Support for Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Service for High Network Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-constrained companies whose workers require instant access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every staff member to each client. The practice of documenting and organizing service records allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.