Immediate Remote Help for Tacoma Computer Networks
For businesses located in Tacoma or anywhere in Washington, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most information system problems rapidly. This lowers direct costs because solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting experience is particularly valuable for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. In contrast to many online support firms, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs manage to end up as major bills. Progent's skill at solving technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-tested processes that allow the highest level of effectiveness for remote consulting and repair for computer systems of any size. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to access your company's computer system remotely without violating system security.
Progent's proven technical support reporting system maintains extensive documentation for the service that Progent's clients have received. Progent's staff engineers have access to the records of services rendered to every Progent customer by every Progent consultant. This history of anomalies and solutions is organized as a conveniently retrievable internal knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available other vast technical databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to come up with optimal solutions promptly.
Online technical support services provided by Progent to clients in Tacoma and throughout the state of Washington include:
Certified Windows Expertise
Progent's Microsoft-premier online support professionals offer computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help your company to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can handle even the most stubborn challenges occurring in network planning, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional value since their depth of experience allows them to solve problems rapidly. In common instances, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via sophisticated remote support tools in order to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure products by offering consulting services such as:
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate rapidly following a damaging penetration. Security services available from Progent include: thorough network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad array of computer technologies such as system infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency remote help resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. The ProSight series of network management outsourcing services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Tacoma Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran network consultants offers your clients in Tacoma or anywhere in the state of Washington instant contact with a large technical support resource with extensive experience delivering telephone-based consulting and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a key contributor to company productivity, and Progent's aim is to solve and not merely annotate network problems.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and training in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Tacoma, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so your network support is proactive and automated. By spotting potential issues before they grow into downtime, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate multiple operating systems.
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Tacoma or throughout the state of Washington, Progent's online computer support specialists are ready to deliver effective and cost-effective IT support the moment your company needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Tacoma office works with a regular freelance consultant or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to handle unexpected system crises or particularly tough integration projects.
Details of Progent's Online Computer Support for Tacoma
Progent's phone help, remote repair, system security expertise, and network administration services offer businesses in Tacoma or anywhere in the state of Washington the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your organization world class network support while allowing you to avoid the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Tacoma and is also ideal for customers in geographic areas of Washington that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a per-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for phone service and requires no ongoing subscription fee for support services provided during normal working hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide the services of authorized professionals who have experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services consist of technology integration, Microsoft Exchange consulting, network security planning, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support in critical application areas. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Programming
MySQL Project Management and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that address the special requirements of your business.
- Sophisticated Remote Access Tools
Protected remote access allows Progent's support professionals to see exactly what your users see. This makes it possible to produce fast fixes to problems that could otherwise demand a costly personal service call. Effective online connectivity tools and expert technicians together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients require immediate access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the forefront of network support, executing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This ensures that you get not just world-class technical help, but also a consultant with proven approaches for applying technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The discipline of documenting and organizing support activity results in more efficient service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.