Immediate Online Troubleshooting for Tacoma Washington Information Networks
For companies located in Tacoma Washington, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's online support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to solve the majority of network issues rapidly. This reduces immediate costs since service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where quick repairs manage to turn into large invoices. Progent's penchant for dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and proven processes which promote the maximum degree of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to link to your company's computer system without violating corporate security.
Progent's proven customer support database system keeps extensive documentation describing all support that Progent's clients have received. Progent's team engineers have access to the details of support delivered to each customer by any Progent engineer. This archive of trouble tickets and responses is stored as a readily accessible support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft open up other massive technical support databases and allow fast response from manufacturers' internal support staff so Progent's online service experts can arrive at optimal resolutions promptly.
Online services provided by Progent to customers in Tacoma Washington include:
Certified Windows Expertise
Progent's Microsoft-premier online support engineers offer computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist your business to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and validates an individual's networking skills at the master level. Cisco-qualified CCIEs can handle even the most challenging challenges surrounding network planning, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to solve problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system via the latest on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs can provide assistance with all of Cisco's popular family of connectivity devices by providing services such as:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISM and CISSP security and compliance experts offer a range of security services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover rapidly following a damaging breach. Security consulting services offered by Progent cover thorough data security assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad range of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency online help diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Tacoma Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk software to handle the special requirements of your business, or adding occasional phone support personnel to work with your internal Help Desk Call Center group to handle unusually busy events like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned network professionals gives your computer users in Tacoma Washington quick access to a reliable technical support resource with extensive experience delivering phone consulting and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a solid driver of company performance, and Progent's goal is to fix instead of simply record technical issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff offers remote advanced engineering support and education in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Tacoma Washington online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive and automated. By anticipating potential problems before they cause full-scale emergencies, remote monitoring can minimize disruptive and costly information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a mix of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Tacoma Washington, Progent's phone-based computer support specialists are ready to provide expert and cost-effective system help the instant your organization needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair IT problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Tacoma office works with a local freelance consultant or employs an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden network crises or especially complex integration problems.
Advantages of Progent's Network Help for Companies in Tacoma Washington
Progent's remote IT consulting services enable your Tacoma organization to have the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming more available, efficient, and secure. Benefits to your company include:
- Convenient remote expansion of your on-site IT resources
For most companies in Tacoma Washington, nearby computer support providers, whether represented by outside consultants or a full-time IT staff, can take care of typical technical issues. On the other hand, major troubles can strike when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online service professionals provide a convenient, fast, and economical way to supplement your regular resources and to convey valuable information to improve your capability to deal with future problems in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller companies commonly rely on individual freelance consultants. While independent service people have smaller overhead than larger support companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of reserve help may require your company to wait for assistance during an IT crisis. As your company expands, system downtime and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your network is always up and running.
- Build a Scalable Foundation for Smooth Expansion
Businesses often start with an information system created on a shoestring budget. Without a strong framework, slap-dash fixes can get piled onto an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the organization. These poorly designed environments require careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture that can offer the stable foundation to meet vital business demands and facilitate downstream growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller organizations need guidance and technical training to negotiate an ever more complex array of technology alternatives capable of accelerating business growth and improving efficiency. Businesses do not need a computer engineer who is trying to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT expertise with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the forefront of network support, executing a broad variety of technical tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just expert IT help, but also a consultant with field-tested approaches for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be forced to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by each consultant to each client. The practice of documenting and archiving support records allows more effective support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.