Fast and Affordable Online Help for Tacoma Computer Systems
Fast Online Help for Tacoma NetworksFor companies located in Tacoma or anywhere in Washington, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network issues rapidly. This lowers direct costs because service calls require minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in incidental costs by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you owe just for the support that you actually get. In contrast to typical online support firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where fast solutions somehow turn into big tabs. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies which permit the maximum level of efficiency for online help and troubleshooting for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to connect to your system without violating network security.

Progent's proven customer support reporting application keeps thorough records describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help provided to each Progent customer by any consultant. This archive of anomalies and fixes is stored as a conveniently searchable internal knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available additional extensive support databases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with the best solutions in the least time.

Remote technical support services available from Progent to clients in Tacoma and anywhere in the state of Washington include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to execute critical projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for businesses who lack the budget to build and maintain an in-house Help Desk but who require fast communication with an effective Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk or revamping your established one, evaluating or modifying Help Desk Call Center application software to address the unique needs of your business, or adding occasional online personnel to work with your internal Help Desk Call Center team to handle unusually busy events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center team of seasoned information technology experts gives your workers in Tacoma or anywhere in the state of Washington immediate communication with a dependable support resource with years of background delivering phone consulting and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's policy is to fix and not merely report IT issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group offers phone-based advanced consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Tacoma, or anywhere in the state of Washington, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By uncovering possible problems before they expand into network outages, system monitoring can head off disruptive and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by a variety of platforms.
How Your Tacoma Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Tacoma or anywhere in the state of Washington, Progent's phone-based computer support specialists are ready to provide professional and affordable system support the moment your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair computer problems rapidly while avoiding the expense and lost time associated with in-person support visits.

Even if your Tacoma office relies on a local independent support technician or employs a full time IT staff that can deal with common network problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to solve unexpected system crises or especially complex integration projects.

Benefits of Progent's IT Support for Offices in Tacoma
Progent's online network troubleshooting services allow your Tacoma company to realize the advantages of on-call, expert IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business value by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most offices in Tacoma or anywhere in Washington, local network support resources, whether represented by independent consultants or an internal maintenance staff, can resolve the majority of network problems. However, serious problems might spring up when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's online support experts give you an easy, fast, and budget-friendly solution to supplement your regular help and to convey valuable information to improve your ability to handle future issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses often depend on independent freelance service providers. Although independent consultants carry less overhead than larger support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance during an emergency. As your business grows, network unavailability and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to make sure your network remains available.

  • Build a Solid Basis for Seamless Growth
    Companies often begin with an IT architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes often get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the success of the business. These poorly built environments require careful analysis, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture that can provide the solid foundation to meet vital business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations require advice and technical education to negotiate an ever more complex array of product options capable of accelerating business success and improving efficiency. These companies do not need a network consultant who is trying to resell a specific vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be forced to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to every client. The practice of documenting and organizing support activity allows more efficient support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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