Tallahassee, FL Remote Support from World-class Computer Service Experts
Progent's computer network support services can provide your Tallahassee, FL business low cost and dependable access to world-class network professionals. By delivering network consulting service when you require it, offering advanced expertise for vital applications, delivering value-added services such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Tallahassee, Florida business an economical option for maximizing the profitability of small office networks. Whether you have an onsite system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for organizations and local governments to create and manage a reliable and safe IT system and to have fast access to the seasoned help usually available only to corporations who are able to maintain a sizeable internal information technology organization.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for major projects like software development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to assist your business to plan and execute your cloud computing strategy.
Primary Practice Areas Supported by Progent for Tallahassee, Florida Office Networks
As a Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco CCIE network infrastructure consultants and Apple accredited consultants, Progent offers urgent troubleshooting and low-cost online consulting to Tallahassee, FL businesses for a broad range of information technologies including:
Service Delivery Options Available for Tallahassee, Florida Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing network support is based on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Model promotes rapid support, thorough service documentation, reliable follow-up, and tight expense monitoring for a range of network support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and repair network problems without the expense or delay of on-premises service calls. The background of Progent's network engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for new clients to address urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more details concerning Progent's remote network support expertise.
- On-site Service
Progent offers on-site technical support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to give small and midsize businesses the ideal combination: onsite support technicians when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Helpdesk Services are intended for all businesses and local governments who require fast and reliable support from an online Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and sufficient technical depth for full escalation. Because small and midsize companies usually have tight information technology funds and can provide little executive bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business information systems stay productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection consulting, fault tolerant it system design, virtualization strategies, plus integration, programming and support for business programs such as accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, extended initiatives such as business analytics application development and customization, relational database application development and DBA services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as data restoration and virus cleanup.
- Application Hosting
Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of dependability, security, and recoverability than is possible using the type of in-house data center that is practical for the majority of small organizations. Because Progent uses the same data centers that host the gear of some of the world's biggest information technology organizations, Progent can save you the investment in building and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is continually monitored, and systems are regularly backed up and available for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to another support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can handle the multi- platform and loosely standardized environments common with small companies, and retains ownership of the software in the client's hands so that moving to a different virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert online support services to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network products such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on system protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for network information security and incident reporting.
The scope and size of Progent's engineering staff bring a unique set of advantages to companies wishing to maximize the productivity of their IT system within a reasonable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, in the trenches of network support, executing a broad variety of technical projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for solving actual network problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for online service and on-site help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no registration fee and requires no retainer for support services provided during normal working hours. Many support organizations impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major bills for fast repairs. An additional benefit of granular billing is that your company are not tempted to permit simple issues to stay unaddressed until they become major problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each client. The practice of documenting and organizing service records allows more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Small companies who utilize freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Tallahassee, Florida business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).