Professional Remote Troubleshooting for Tallahassee, Florida Networks from World-class Engineers
Small companies have traditionally been ignored by major network service organizations. Some small companies allow themselves to become overly reliant on freelance consultants or small support firms who don't have the size or broad knowledge to respond quickly or efficiently to network emergencies. Other small businesses resort to giant service firms staffed with personnel trained to provide by-the-numbers solutions to common problems but who are missing the background and technical scope to deal with the variety of configurations and lack of standardization typical of small business information systems.
Progent's proven approach to delivering affordable and effective network support to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has delivered remote support to businesses in every state in the country (refer to Progent's customer testimonials).
For larger businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network service staff. This can reduce expenses and minimize technical risks for major projects like software development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to assist your business to design and execute a sensible cloud strategy.
Primary Practice Areas Serviced by Progent for Businesses in Tallahassee, Florida
Progent offers the support of qualified consultants for all aspects of information technology deployed in small and midsize companies. Technologies serviced by Progent include:
Service Delivery Options Available for Tallahassee, Florida Companies
Progent has a variety of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for delivering computer support services is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures fast support, thorough activity records, reliable follow-through, and tight cost control for a range of IT service delivery modes that include online repairs, in-person support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite support calls. The background of Progent's network consultants allows them to resolve most IT problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new customers to address urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online network troubleshooting services.
- On-site Support
Progent offers on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: hands-on support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more about why to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. for more information, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses affordable access to world-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, high availability it system design, virtualization strategies, plus integration, programming and training for small business applications such as financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office moves and major system migrations, extended projects such as business analytics software programming and support, database application development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system administration, or emergency services such as data restoration and virus cleanup.
- Application Hosting
Progent can host key applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of dependability, security, and performance than is possible with the type of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the expense of building and maintaining the systems needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay updated, security and efficiency is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and scalability but that is also easy for clients to transfer to another service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and retains control of the software in the customer's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Tallahassee, Florida Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate IT support allow small companies to avoid the pitfalls related to excessive reliance on small service organizations or freelance consultants.
Teaming with Progent's Experts enables your business to:
- Avoid Excessive Reliance on Freelance Support Consultants
For IT support, smaller businesses sometimes rely heavily on freelance consultants. Though individual service providers have lower overhead than more substantial IT service firms and can typically bill nominally smaller rates, individuals are frequently spread too thin to respond quickly to urgent network problems. If an independent engineer is occupied with different customer, sick, on vacation, or in training, the absence of replacement personnel may require your company to go without help during an emergency. The more your company expands, system unavailability or problems with critical applications become more costly. The dollars you believed you were saving on an independent consultant can be eaten up fast because of lost output. In addition, when independent consultants confront new problems, the unavailability of a big engineering group to depend on for advice forces them to train in place while your organization winds up footing the costs for their continuing education.
- Gain Access to Experts in Complex IT Solutions
Many small support organizations or independent consultants specializing in small business network support may excel at providing routine solutions but don't have the experience to work cost-effectively with complex network infrastructures with mixed platforms, numerous sites, VoIP systems, remote workers, interconnected accounting and operational software, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's extensive group of specialists can be valuable to your small business because enterprise environments are inherently complicated, integration issues demand thorough knowledge in numerous technical disciplines, and reaching a high degree of stability, availability, and protection requires enterprise-tested processes.
- Create a Solid Basis for Seamless Growth
Small businesses often start with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of improvised fixes commonly get thrown on top of a tenuous foundation. As a company evolves, reliability and expandability issues can undermine the success of the organization. Such environments require proper evaluation, smart business planning, and broad-based experience to migrate to an IT environment that will act as the solid basis to handle current business needs and support future expansion.
- Team with Solution Consultants, Not Product Resellers
Small companies require direction and education to navigate through an ever more complex array of technology alternatives offered for enabling growth and enhancing productivity. Businesses do not need a network consultant or support firm that attempts to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers services only. This allows Progent to align consulting support with the real needs of clients. Combining IT consulting and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being driven by the true requirements of a customer.
Get in Touch with Progent
In case your Tallahassee, Florida business needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).