Tallahassee, FL Online Help from World-class Computer Service Experts
Progent's network technical support services can provide your Tallahassee, FL business cost-effective and reliable access to Microsoft and Cisco certified information technology engineers. By providing network consulting help when you need it, providing advanced knowledge for critical technologies, delivering value-added services such as automated network monitoring, and invoicing only for support you use, Progent offers your Tallahassee, Florida company an affordable alternative for maximizing the productivity and profitability of small-scale office networks. Whether you have an onsite datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and maintain a reliable and safe IT network and to benefit from quick availability of the seasoned consulting ordinarily restricted to enterprises who can afford a large in-house information technology staff.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service team. Co-sourcing can save money and minimize technical risks for big projects like software development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to assist your business to design and execute your cloud computing strategy.
Primary IT Areas Supported by Progent for Businesses in Tallahassee, Florida
Progent's group of certified experts offers support for virtually all facets of information technology found in companies of any size. Areas supported by Progent in Tallahassee include:
Service Delivery Alternatives for Tallahassee, Florida Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support is based on the Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive activity records, dependable follow-up, and tight cost monitoring across an array of network service delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of in-person support calls. The background of Progent's IT engineers allows them to handle most IT problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new clients to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's remote network support expertise.
- On-site Service
Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small businesses the optimal solution: in-person service technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues. for more information, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, high availability network consulting, server virtualization strategies, plus configuration, programming and support for business programs such as financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive system migrations, extended projects such as management reporting software development and support, database application programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent response such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host key business applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of reliability, security, and performance than is possible with the type of in-house data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same facilities that host the equipment of some of the planet's biggest information technology companies, Progent can save you the expense of creating and managing the systems needed for world-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, security and efficiency is constantly monitored, and systems are regularly archived and available for complete and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition easy for clients to transfer to another service firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can handle the mixed- OS and non- standardized environments typical of smaller businesses, and retains control of the software in the client's possession so that moving to a different virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert remote support services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of network protection and can assist with complex security programs such as SIEM solutions to help enterprises meet industry standards and government regulations for network data security and incident reporting.
The scope and depth of Progent's consulting staff bring a powerful array of advantages to clients wishing to increase the business value of their information system within a reasonable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the forefront of network service, executing a broad range of IT projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested approaches for solving actual IT problems efficiently.
Read more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids major invoices for fast solutions. An additional benefit of granular billing is that customers are not tempted to allow simple issues to fester until they grow into big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every consultant to every client. The discipline of detailing and archiving support records allows more effective service and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain in-house IT personnel gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Tallahassee, Florida business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Assistance
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).