Professional Online Troubleshooting for Tallahassee, Florida Computer Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by major network service firms. Many small businesses permit themselves to become dangerously reliant on individual engineers or small support organizations who don't have the bandwidth or extensive knowledge to react quickly or effectively to technical crises. Other small businesses resort to mass-market support providers that employ personnel taught to provide standardized solutions to common problems but who do not have the background and technical scope to handle the diversity of environments and lack of standards that characterizes small business information systems.

Progent's time-tested methodology for delivering affordable and successful network service to small companies has made Progent one of the most respected Microsoft-certified IT consulting organizations in the country. Progent has delivered online help to small businesses in every state in the U.S. (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your in-house IT support group. This can cut costs and minimize technical risks for big projects like software design and development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your business to design and execute your cloud strategy.

Main IT Areas Supported by Progent for Business Networks in Tallahassee, Florida
Progent provides the support of certified experts for all aspects of network technology deployed in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Tallahassee, Florida Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing IT support is based on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, thorough service documentation, reliable follow-up, and tight expense monitoring for a range of network support delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair hardware and software problems without the expense or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT issues rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup process for new clients to address emergency situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's remote network support expertise.

  • Onsite Service
    Progent provides on-site technical assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to deliver small and midsize companies the best of both worlds: hands-on support professionals when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for on-site service calls is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more details about why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses and local governments who require fast and dependable access to an online Contact Center with effective telephone assistance, remote troubleshooting capability, and enough technical depth for full escalation. Because smaller companies usually are constrained by limited information technology funds and can spare scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that business information networks stay productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, high availability network engineering, server virtualization solutions, plus configuration, programming and support for business programs including financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site moves and major software upgrades, extended projects like management analytics software programming and support, database application development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like data restoration and virus removal.

  • Application Hosting
    Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of dependability, security, and recoverability than is possible with the class of in-house data center that is practical for most small and midsize businesses. Since Progent utilizes the same data centers that support the gear of some of the world's largest information technology organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and revisions remain current, protection and efficiency is continually monitored, and systems are regularly archived and ready for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small company's production servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also easy for clients to migrate to a different support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can support the mixed- platform and non- standardized environments common with small companies, and keeps control of the software in the client's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for network data protection and reporting.

The breadth and size of Progent's engineering staff offer a powerful set of advantages to companies wishing to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, at the forefront of IT support, performing a broad range of technical tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for resolving real-world network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no sign-up fee and requires no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major bills for quick solutions. Another benefit of by-the-minute billing is that customers are not inclined to permit less critical problems to fester until they grow into major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation given by each consultant to each customer. The discipline of detailing and organizing support activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small companies who work with independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Tallahassee, Florida business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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