Expert Remote Support for Tallahassee, Florida Networks from World-class Consultants
Small companies have typically been underserved by major IT service firms. Many small companies allow themselves to grow overly dependent on individual engineers or small consulting firms who lack the size or extensive knowledge to respond promptly or efficiently to network crises. Other small businesses resort to giant service providers that employ personnel trained to provide standardized fixes for common issues but who do not have the experience and versatility to handle the variety of configurations and absence of standards that characterizes small business information networks.
Progent's proven approach to delivering low-cost and successful technical support to small businesses has made Progent among the premier Microsoft-certified IT consulting firms in the country. Progent has delivered remote support to small businesses in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network service personnel. This can save money and minimize technical risks for big projects like software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your company to design and execute a sensible cloud strategy.
Main Technologies Serviced by Progent for Businesses in Tallahassee, Florida
Progent's group of industry certified engineers offers help for virtually all aspects of information systems used by companies of all sizes. Practice areas served by Progent in Tallahassee include:
Service Delivery Alternatives for Tallahassee, Florida Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive service records, dependable follow-up, and tight cost control for a range of network service delivery options that include online repairs, onsite support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's IT engineers makes it possible to handle most IT problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to address emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting services.
- Onsite Support
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to give small and midsize companies the best of both worlds: hands-on support professionals when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site service visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about how to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues. For details, see Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security consulting, high availability it system consulting, virtualization solutions, plus configuration, programming and training for business software including financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including site moves and massive system migrations, extended initiatives like management information software development and customization, database software programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of dependability, protection, and performance than is feasible using the class of on-site data center that is achievable for most small businesses. Because Progent uses the same data centers that host the gear of some of the planet's largest information technology companies, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay current, security and efficiency is continually tracked, and systems and data files are consistently backed up and available for full and rapid recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition easy for customers to migrate to another support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit small businesses with mixed environments to save significantly on the costs of hardware, system maintenance, and network administration while getting world-class dependability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can support the multi- platform and non- standardized networks typical of small businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Tallahassee, Florida Small Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise IT support enable small businesses to sidestep the problems related to over reliance on thinly staffed service organizations or independent engineers.
Teaming with Progent's Experts enables your business to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT support, smaller companies often depend heavily on freelance consultants. Although individual support engineers carry lower expenses than more substantial IT service firms and can afford to charge nominally smaller rates, individuals are sometimes too overworked to respond rapidly to critical network problems. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of backup staff may force your company to go without assistance during an emergency. As your company grows, system unavailability or problems with critical programs get more costly. The dollars you believed you were saving on an independent consultant can be eaten up fast because of lower productivity. In addition, when freelance consultants confront new problems, the lack of a large consulting team to count on for help requires them to learn in place while your company ends up footing the bill for their continuing education.
- Have Access to Experts in Sophisticated IT Solutions
The majority of small support firms or freelance engineers specializing in small company IT consulting are capable of providing routine fixes but don't have the seasoning to deal efficiently with complex IT environments with mixed operating systems, numerous sites, VoIP implementations, remote workers, interconnected accounting and analytical software, data-driven web sites, and custom business software. Progent's background with global companies and Progent's large team of experts can benefit your company because big-company environments are inherently complex, support problems demand in-depth knowledge in numerous technical areas, and achieving an acceptable level of robustness, reliability, and security calls for enterprise-tested processes.
- Build a Firm Basis for Growth
Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a solid basis, a series of ad hoc repairs commonly get thrown on top of a marginal foundation. As a business evolves, reliability and expandability problems can obstruct the productivity of the business. Such environments require proper evaluation, intelligent strategic analysis, and in-depth experience to upgrade to an IT infrastructure that can provide the solid basis to meet critical business needs and support future expansion.
- Work with Solution Consultants, Not Product Vendors
Small businesses require guidance and insight to work through an ever more complicated array of technology alternatives available for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support organization that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides consulting and services only. This allows Progent to align technical services with the real interests of clients. Combining network support and product selling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being based on the true requirements of a small business.
How to Contact Progent
If your Tallahassee, Florida business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).