Tallahassee, FL Remote Support from World-class Computer Service Experts
Progent's computer network support services can provide your Tallahassee, FL business low cost and dependable access to world-class network professionals. By delivering network consulting service when you require it, offering advanced expertise for vital applications, delivering value-added services such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Tallahassee, Florida business an economical option for maximizing the profitability of small office networks. Whether you have an onsite system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for organizations and local governments to create and manage a reliable and safe IT system and to have fast access to the seasoned help usually available only to corporations who are able to maintain a sizeable internal information technology organization.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for major projects like software development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to assist your business to plan and execute your cloud computing strategy.
Primary Practice Areas Supported by Progent for Tallahassee, Florida Office Networks
As a Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco CCIE network infrastructure consultants and Apple accredited consultants, Progent offers urgent troubleshooting and low-cost online consulting to Tallahassee, FL businesses for a broad range of information technologies including:
Support Delivery Alternatives Available for Tallahassee, Florida Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Service Model ensures rapid support, comprehensive activity documentation, consistent follow-up, and strict cost control for an array of network service delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite service calls. The experience of Progent's network consultants makes it possible to resolve most IT issues rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address emergency network problems and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's online network support expertise.
- Onsite Service
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online support experts to give small companies the ideal combination: hands-on support technicians when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site support visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Help Desk Services are intended for all companies who require fast and dependable access to a professional Help Desk with effective phone support, online troubleshooting capability, and enough technical strength for full escalation. Because small and midsize companies usually have limited information technology funds and can spare scant executive bandwidth for dealing with IT support, Progent's Contact Center Services could be the most efficient option to make sure that small business computer networks are always up and running. Learn more details about Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop network engineering, virtualization solutions, plus integration, customization and training for business programs including financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects including office relocations and major system upgrades, extended initiatives such as business analytics application development and customization, relational database application programming and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital applications such as Exchange and SQL Server in order to provide small companies with greater levels of dependability, protection, and recoverability than is possible with the type of internal data center that is achievable for the majority of small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the planet's largest IT companies, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in a setting that not only provides the highest degree of dependability and extensibility but that is also convenient for clients to transfer to another service provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can support the mixed- OS and non- standardized environments common with small businesses, and keeps control of the software licenses in the customer's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert remote support to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of system security and can assist with complex security projects such as SIEM solutions to help companies comply with industry guidelines and government mandates for IT data security and incident reporting.
The scope and depth of Progent's engineering team offer a unique set of advantages to organizations trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the front lines of IT support, executing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only expert IT skills, but also a consultant with proven approaches for resolving actual network problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute invoicing is that your company will not be inclined to allow incipient issues to fester until they become big problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by every staff member to every client. The practice of documenting and organizing service activity results in more efficient support and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Small companies who work with freelance consultants or who maintain in-house IT personnel gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
Learn more concerning Progent's knowledge transfer services.
If your Tallahassee, Florida business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).