Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time one of the most successful products for maintaining anytime-anywhere connectivity to messaging, calendars, web applications, and other vital business data. Progent can provide Tampa, Florida companies the services of BlackBerry-qualified professionals who can assist companies to maintain existing BlackBerry environments or transition efficiently to a more popular smartphone platform.
As the sophistication of small business networks has increased, and as the demand for world-class protection, dependability, and recoverability has become the norm for businesses of all sizes, successful deployment and support of RIM BlackBerry technology has grown more difficult. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small businesses often resort to outside support professionals who specialize in RIM BlackBerry integration and maintenance.
Progent offers the expertise of BlackBerry-qualified consultants who can help small organizations to design, administer, and repair BlackBerry environments affordably and effectively, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, combined with Progent's efficient remote service delivery model, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology productively into their IT network.
Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your database and email systems function optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to help you track and support BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize mobile applications, and ensure that your network infrastructure is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored rapidly and thoroughly.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Integration Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and support of BlackBerry devices, offering a centralized platform for handling critical tasks such as smartphone installation, upgrades, and retirement while also offering a strong foundation for data protection and high availability. BlackBerry Enterprise Server supports transparent communication between Exchange Server, Groupwise, or Lotus Domino messaging platforms and BlackBerry smartphones and supports remote synchronization.
BlackBerry Enterprise Server features a variety of security options starting with automatic data encryption of information sent between a BlackBerry device and BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent versatility in selecting levels of protection to meet the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can assist your company to choose advanced security features and activate them wirelessly. Samples of these over-the-air selectable security features are:
- Lock down a BlackBerry smartphone
- Wipe information from a lost or stolen device
- Lock out Bluetooth functionality
- Enable internal protection against malware
BlackBerry Enterprise Server also provides flexibility in determining mechanisms to prevent BlackBerry users from loading or running unsafe or prohibited software. Progent can assist you to select protective techniques such as:
- Specify precisely what applications are permitted on the device
- Block third-party software from allocating non-volatile storage on the BlackBerry smartphone
- Determine which resources third-party applications can access on the BlackBerry device
- Limit the kinds of access external software running on the device can initialize
- Block all external software from being installed or executed on the BlackBerry device
Professional BlackBerry Consulting Support Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available by phone to provide prompt technical help to businesses in the Tampa area or anywhere in the state of Florida. Progent's experienced online technical support experts have helped IT organizations resolve network issues and reduce support expenses in each state in the U.S. and established a large base of loyal clients. (See Progent's customer testimonials.)
Progent can provide remote consulting support for a wide selection of technologies related to BlackBerry products such as synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Major BlackBerry certifications earned by Progent's support experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform basic support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, modifying user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified service professionals can in addition help you to resolve a wide array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connections, Instant Messaging, PC application configuration, and Desktop Redirector.
As a leader in providing countrywide remote technical assistance for small business IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support costs at a minimum and, by solving problems quickly, improves the output of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.
Progent's BlackBerry-certified engineers can also show you how to use management software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry BES environment and assist your company to select and implement sensible security options.
Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange Server architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and delete BlackBerry device users on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports to summarize SNMP data.
Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology needs analysis, system architecture, deployment strategy and implementation, performance tuning, design of a fault-tolerant environment, information backup and business recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to design a mobile wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help you to decide which administration model and equipment match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about options for software editions, server hardware and mass storage, network topology, and application configuration.
To optimize system protection, Progent's BlackBerry-certified consultant can help you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security engineers to perform company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.
Contact Progent to Get Assistance from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about professional support for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.