Wireless Technology Consulting

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were at one time among the most successful products for achieving anytime-anywhere access to email, scheduling, web-based applications, and other vital business information. Progent offers Tampa, Florida companies the expertise of BlackBerry-certified experts who can help companies to manage existing BlackBerry environments or transition smoothly to a more popular mobile solution.

As the sophistication of small business IT technology has increased, and as the need for world-class protection, reliability, and recoverability has become the standard for organizations of any size, effective deployment and maintenance of BlackBerry solutions has grown increasingly challenging. To handle issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small businesses frequently turn to external consulting professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, eliminating the need for an internal BlackBerry solutions specialist and reducing the expense and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery capabilities, gives small companies a budget-friendly alternative for incorporating BlackBerry products productively into their IT network.

Progent's consultants can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined management tools to help you monitor and control BlackBerry smartphones throughout your business, define security policies that are right for your business, customize wireless applications, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software enables Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that stay encrypted during transit to provide maximum data protection. BES Server also streamlines a wide selection of crucial administrative tasks that span from smartphone deployment and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-premier consultants can show you how to utilize RIM BlackBerry BES Server to do routine jobs such as:

• Deploy and manage applications
• Schedule smartphone, application, and IT policy updates
• Update BlackBerry smartphone firmware remotely
• Manage client settings with BlackBerry's extensive library of policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry BES Server to perform important tasks not supported by the less advanced BES Server Express. These tasks include:

• Install and support BES Server's fault-tolerant architecture based on virtual servers
• Deploy BlackBerry devices wirelessly
• Establish specialized management roles
• Automatically track and report on the overall health of your BlackBerry system

Professional BlackBerry Technical Support Services Available Online from Progent
Progent's certified RIM BlackBerry support specialists are available online to provide expert assistance to companies in the Tampa area or anywhere in Florida. Progent's experienced remote technical support team has helped businesses resolve computer issues and cut IT service expenses in each state in the U.S. and built a large following of satisfied clients. (See Progent's customer testimonials.)

Progent offers online assistance for a broad selection of issues associated with BlackBerry products such as synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to perform basic technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters and auto-signature, modifying user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned experts can in addition assist you to troubleshoot a broad range of problems associated with synchronization, handset recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, PC software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online help for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile support costs at a minimum and, by solving issues quickly, improves the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry engineer offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to add and remove BlackBerry device clients on Microsoft Exchange and Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, troubleshoot, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network requirements assessment, solution architecture, deployment planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to create a mobile wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry BES Server, assist you to decide which management approach and equipment meet your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about options for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry expert can help you to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to perform company-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Certified Specialist
In order to get in touch with Progent about engineering help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.