Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Tampa
ProgentProgentís consulting support for network service firms in Tampa Florida enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless supplement to your regular IT services group. These services can help you add to your client base, flesh out your service catalog, satisfy your clients, and increase your profits.

Progentís nationwide roster of network engineers, desktop support specialists, IT admins, and data security consultants have acted as seamless expansions to the IT staffs of some of the country's biggest IT support businesses. Progentís breadth and depth of technical knowledge allows you to add to the capabilities of your IT support practice, and Progentís close integration with your support team helps you promote and protect your company's brand.

Progent is a network support firm with two decades of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers features seamless resale to your customers of professional IT services. Progent bills you exclusively and works under your direction to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but a hassle to set up and manage. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their company branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support volume, the range of technical issues your firm can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard service times are from 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in larger metro areas is available throughout the country at extra cost.
  • You keep full control of your clients and billing.
  • Your customers enter requests using your branded Internet portal, a toll-free phone number, or by sending an email to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service firms allows your support team to become a single point of contact for practically all technical expertise your customers may need. You can grow your team and strategic in-house competencies steadily without having to decline opportunities due to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support group, under your management, and invoices you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all IT services delivered are fully described. This enables you to transfer service responsibilities to in-house personnel once you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities outside your core areas of expertise and open additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support provider by delivering more solutions to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad array of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable team of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Efficient online service saves money while delivering quick solutions.
  • Advanced Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Tampa, Florida Companies
Progent's veteran roster of certified engineers can deliver Tampa, Florida businesses a broad array of online technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Program for IT Service Providers in Tampa, Florida
For additional details about Progent's reseller support for IT service firms in Tampa, Florida, call 1-800-993-9400 or see Contact Progent.