Fast and Affordable Online Support for Tampa Florida Computer Systems
Immediate Phone Technical Support for Tampa SystemsFor companies in Tampa Florida, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional value because they possess the practical background and have access to the advanced technology required to solve the majority of network issues quickly. This reduces immediate costs since service calls use up minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many remote support companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where fast solutions somehow end up as substantial tabs. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and proven methodologies that permit the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent's online support team can interface to your system remotely without compromising system security.

Progent's sophisticated technical support database system stores extensive records describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance rendered to each client by any engineer. This history of trouble tickets and responses is organized as a conveniently exploitable support database that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online consulting experts can arrive at the best resolutions quickly.

Remote technical services provided by Progent to clients in Tampa Florida include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, subscription-based managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for performing common tedious jobs. These include health checking, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus response, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT personnel and your Progent technical consultant so emerging issues can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting utilities designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow non-disruptive backup and fast restoration of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and enter your password you are requested to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. For more information about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk offers a transparent extension of your corporate IT support group. End user interaction with the Service Desk, provision of support services, issue escalation, ticket generation and updates, performance measurement, and maintenance of the service database are consistent regardless of whether incidents are taken care of by your core IT support resources, by Progent's team, or a mix of the two. You have complete versatility to expand or shrink your part of IT support work as needed. Progent provides startup deployment and onboarding of the professional services automation software as well as workflow documentation, testing and education. For details about ProSight Shared Call Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of experienced information technology professionals gives your customers in Tampa Florida fast access to a reliable network service resource with years of background providing phone support and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of business efficiency, and Progent's aim is to fix and not just document IT problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff offers online professional engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more about Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center2, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Tampa Florida online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your business so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they result in network outages, system monitoring can minimize inconvenient and expensive service failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate multiple OS platforms.
How Your Tampa Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Tampa Florida, Progent's online computer support engineers are ready to deliver effective and cost-effective IT help the moment your company needs it. Over two decades of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to solve network problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Tampa office has a regular independent support technician or maintains a full time organization that can handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to fix sudden network emergencies or especially complex integration projects.

Features of Progent's Remote Computer Support for Tampa Florida
Progent's online support, remote repair, network security expertise, and network administration services offer offices in Tampa Florida the greatest leverage for your IT investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the expense and administration overhead of running a large in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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