Fast Remote Support for Tampa Information Networks
Fast Online Technical Support for Tampa NetworksFor companies in Tampa or anywhere in Florida, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions require minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating system downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support experience is especially important in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many online service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where fast repairs somehow turn into substantial invoices. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which ensure the highest level of efficiency for online consulting and repair for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to interface to your company's system without breaching system security.

Progent's powerful technical support reporting system keeps comprehensive histories for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services delivered to every Progent client by every engineer. This history of issues and solutions is structured as a readily searchable support database that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's remote consulting specialists can come up with the best resolutions in the least time.

Remote support offered by Progent to clients in Tampa and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. The ProSight line of network management outsourcing services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the money or time to create an in-house Call Center but who require fast access to a dependable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent’s Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent extension of your established Call Center resources. Progent's Virtual Call Center can serve as a an escalation option to handle the toughest network problems, or be available in overflow situations when your ordinary resources are overwhelmed.

    Progent's Help Desk team of seasoned information technology experts provides your workers in Tampa or anywhere in the state of Florida instant access to a large support group with extensive experience providing phone support and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's intent is to fix rather than simply annotate IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group provides remote and in-depth engineering support and training in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Tampa, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your business so your IT support is proactive and automated. By exposing looming trouble spots before they expand into crashes, system monitoring can avoid stressful and expensive service breakdowns. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks based on multiple platforms.
How Your Tampa Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Tampa or throughout the state of Florida, Progent's phone-based computer support specialists can deliver effective and affordable system help whenever your company needs it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Tampa office relies on a local freelance support technician or maintains an in-house IT staff that know how to handle ordinary network issues, Progent’s Microsoft certified consultants are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to resolve sudden system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Offices in Tampa
Progent's remote IT consulting services enable your Tampa organization to experience the advantages of immediate, expert network support without the expense of managing a full-time IT staff. Your network will acquire greater business value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Tampa or anywhere in Florida, local computer service providers, whether represented by independent consultants or a full-time IT staff, can solve typical technical problems. On the other hand, major troubles may spring up when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local support people. In these instances, Progent's online support experts give you an easy, quick, and budget-friendly way to supplement your local resources and to convey valuable knowledge to improve your capability to handle future issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses often rely on independent freelance consultants. Although independent consultants have less overhead than big consulting firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of backup help may require your business to go without assistance during an emergency. As your network grows, network downtime and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve support experts to insure your IT system is always available.

  • Build a Solid Basis for Smooth Expansion
    Organizations often start with an IT system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the organization. These poorly built systems need proper assessment, smart long-term planning, and wide technical knowledge to evolve to a network architecture that can offer the solid foundation to handle current business demands and facilitate future growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies require advice and technical education to negotiate an ever more complex array of technology alternatives capable of promoting business growth and improving productivity. Businesses do not need a network consultant who is motivated to resell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.


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ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data.

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For medium-size businesses looking for network consulting services, Progent can deliver a variety of alternatives such as on-site help, remote support, phone-based Call Center, 24x7 support with remote network monitoring, temporary staff augmentation, business relocation support, application programming, and professional consulting. For midsize businesses in California or other regions covered by Progent's field engineers, Progent provides professional on-premises support for fixing network problems quickly and affordably.

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Hyper-V 2016 incorporates key features initially developed for and refined on Azure, among the world's biggest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, dependability and recoverability. Progent’s Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure test systems to confirm the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network architecture for a cloud-centric or hybrid deployment, create and execute a smooth migration strategy, educate your IT administration and technical support personnel, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution gives you maximum business value.

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Progent provides IT support for mid-size businesses with 100 to 250 system clients. The mid-size company or work group has traditionally been an overlooked segment of the market for network support services. The cost structures and support delivery models of major third-party support organizations make them too expensive for the ordinary mid-size company or small medium business (SMB), which usually relies on a minimal IT budget with which to maintain an IT system whose complexity and sophistication are frequently comparable to the networks of much bigger companies. Progent's support delivery model, which takes full advantage of online service, virtual network technology and proactive network monitoring, dramatically lowers the network maintenance expenses of a small-medium business while providing the mid-size company with enterprise-level support from certified, world-class consultants with background in a wide array of midsized business technologies. If your medium size organization or small business is searching for the quality of IT help needed for a medium size organization without budgeting enterprise prices, contact Progent.

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When performing IT projects for corporate clients, Progent follows a phased methodology driven by defined milestones so as to achieve budgetary, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology follows accepted project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture recommendations, test models, design adjustments, and professional implementation. All facets are recorded to make available a detailed description of IT services performed and to help in ongoing system support.

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Progent’s Technical Response Center (TRC) provides nationwide extended hours remote support for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals offer after-hours phone support and remote secure network access to troubleshoot and repair technical problems rapidly and affordably. The scope of IT experience available from Progent's staff of nationwide service engineers makes it possible to escalate even the most difficult problems to competent specialists as needed. For critical problems, the Technical Response Center tries to respond to your call for service in less than one hour.

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For small companies considering Progent's network support outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or e-mail information@progent.com.

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