Fast and Affordable Remote Help for Tampa Computer Networks
For businesses located in Tampa or anywhere in Florida, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.
Progent's online support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to resolve most network issues rapidly. This reduces direct expenses since service calls require fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves additionally in indirect costs by reducing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick fixes somehow turn into substantial invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and field-tested methodologies that promote the highest level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to interface to your system remotely without violating network security.
Progent's powerful technical support reporting application stores extensive records describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of services provided to every customer by every engineer. This archive of anomalies and resolutions is organized as a readily searchable proprietary knowledge base that enables Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' in-house engineering staff so Progent's online consulting experts can come up with the best resolutions quickly.
Online support services provided by Progent to clients in Tampa and throughout the state of Florida include:
Authorized Windows Experts
Progent's Microsoft-premier remote service professionals offer computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to help your business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most complex challenges surrounding network infrastructure design, integration, management, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of experience allows them to fix problems quickly. In many cases, less experienced engineers can struggle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment by means of advanced remote support tools in order to perform efficient, secure, and economical analysis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to recuperate rapidly following a damaging breach. Security services offered by Progent cover comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to address a wide range of information technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in networks that include Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance troubleshooting anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Tampa Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk or revamping your established one, evaluating or customizing Call Center application software to address the particular demands of your business, or adding occasional online staff to work with your in-house Help Desk resources during demanding events such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your clients in Tampa or anywhere in the state of Florida rapid access to a dependable network service group with extensive experience providing telephone-based help and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's target is to fix and not just record IT problems.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides online and in-depth consulting support and education in specific application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Tampa, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your network support is proactive and automated. By spotting looming issues before they expand into full-scale emergencies, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Tampa or throughout the state of Florida, Progent's online network support specialists can provide professional and cost-effective IT help whenever your business has to have it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Tampa office has a local freelance consultant or employs a full time IT staff that can deal with typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to address unexpected network crises or particularly tough integration problems.
Advantages of Progent's IT Support for Organizations in Tampa
Progent's remote support services allow your Tampa organization to realize the advantages of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business worth by becoming more available, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your on-site support resources
For most companies in Tampa and throughout Florida, local network service resources, whether made up of outside consultants or an in-house IT staff, can resolve typical network problems. On the other hand, major troubles may strike when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online service professionals give you an easy, quick, and affordable way to augment your local help and to convey useful knowledge to improve your ability to deal with future issues locally.
- Less Dependence on Freelance Consultants
For network support, smaller companies commonly depend on individual freelance consultants. While freelance consultants carry smaller overhead than big consulting firms and can often charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of reserve help may force your business to go without help during an emergency. As your network grows, system downtime and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of backup service experts to insure your network is always available.
- Build a Solid Basis for Smooth Expansion
Organizations often start with an IT architecture created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. Such poorly built systems require proper analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business demands and simplify future expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller organizations require guidance and technical training to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the proposed
solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to every customer. The discipline of detailing and archiving support activity allows more effective service and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.