Immediate Remote Support for Tampa Information Networks
For businesses located in Tampa or anywhere in Florida, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system issues rapidly. This lowers direct costs since service calls require fewer billable minutes. Online help also avoids the cost of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support know-how is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's billing model for online help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many remote support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with scenarios where quick solutions manage to end up as large invoices. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and proven methodologies that permit the highest degree of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to link to your company's system without breaching system security.
Progent's sophisticated service reporting application maintains comprehensive records describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of all help rendered to every Progent customer by every Progent consultant. This history of problems and fixes is structured as an easily searchable support database that permits Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft open up additional vast support databases and allow quick access to vendors' in-house support staff so Progent's remote service specialists can come up with optimal solutions in the least time.
Remote support available from Progent to customers in Tampa and throughout the state of Florida include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote service experts can provide computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help your company to install, integrate, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most complex challenges associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs represent an exceptional value since their depth of experience enables them to find solutions for problems rapidly. In typical instances, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your network using the latest on-line support technology in order to perform fast, safe, and affordable diagnosis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of networking appliances. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs engineering support, Cisco WiFi controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help your company to clean up quickly following a serious penetration. Security consulting services available from Progent cover comprehensive data security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a wide spectrum of information technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based methodology for solving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Tampa Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your established organization, selecting or customizing Call Center application software to handle the special demands of your corporation, or adding temporary phone support staff to work with your existing Help Desk Call Center group during high-demand situations like software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of experienced network experts provides your computer users in Tampa or anywhere in the state of Florida immediate access to a large support resource with years of experience providing telephone-based help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a crucial enabler of company efficiency, and Progent's intent is to fix rather than just document IT problems.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group provides online professional consulting support and education in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Tampa, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so that your IT support is proactive rather than reactive. By spotting looming problems before they evolve into full-scale emergencies, system monitoring can avoid disruptive and costly network crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on a combination of platforms.
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Tampa or throughout the state of Florida, Progent's phone-based computer support specialists can provide expert and cost-effective system help the instant your business has to have it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your Tampa organization works with a regular independent support technician or maintains a full time organization that know how to handle the majority of network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix sudden network crises or especially complex integration problems.
Details of Progent's Online Network Services for Tampa
Progent's online support, remote repair, system security expertise, and system management services offer companies in Tampa or throughout the state of Florida the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Tampa and is also ideal for customers in geographic regions of Florida that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides online support on a minute-by-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for online support and asks for no monthly subscription fee for support services delivered during regular business hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support for critical application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that meet the special requirements of your business.
- Sophisticated Remote Connectivity Software
Secure online access allows Progent's support experts to observe exactly what your customers see. This makes it easier to find quick fixes to issues that might otherwise demand a costly onsite service call. State-of-the-art online connectivity tools and experienced engineers combine to allow Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in online support and automated network analysis.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers need instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT experience, fine tuned support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by each consultant to each customer. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.