Fast and Affordable Online Technical Support for Tampa IT Networks
Urgent Remote Support for Tampa NetworksFor companies in Tampa or anywhere in the state of Florida, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of network issues rapidly. This lowers direct costs because solutions require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many online service companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor fixes somehow end up as large tabs. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and proven methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to communicate with your company's network without violating system security.

Progent's powerful service reporting system includes extensive records describing all support that Progent's customers have received. Progent's team consultants have the benefit of the history of all help rendered to every client by any consultant. This database of problems and solutions is structured as an easily retrievable support knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote service experts are able to find the most efficient solutions promptly.

Remote technical support services offered by Progent to companies in Tampa and throughout the state of Florida include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the money or time to create an internal Call Center but who need fast response from an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a transparent addition to your current Call Center staff. Progent's Virtual Help Desk can serve as a an escalation option to handle the toughest technical problems, or be ready in those situations when your ordinary service providers are too busy.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your workers in Tampa or anywhere in the state of Florida instant contact with an efficient network service resource with extensive background delivering phone support and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a crucial enabler of business performance, and Progent's target is to fix and not merely report technical problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Tampa, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your IT maintenance is proactive rather than reactive. By exposing possible issues before they evolve into downtime, system monitoring can head off stressful and costly information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a mix of OS platforms.
How Your Tampa Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Tampa or anywhere in the state of Florida, Progent's phone-based computer support engineers are ready to deliver effective and affordable IT support the moment your business needs it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Tampa organization relies on a regular freelance support technician or employs a full time organization that can deal with common network problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to solve sudden network crises or especially complex integration problems.

Details of Progent's Remote Computer Support for Tampa
Progent's phone support, Internet-based repair, system security consulting, and system management services give businesses in Tampa or anywhere in the state of Florida the greatest leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can deliver your company world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the front lines of network support, executing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you are charged just for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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