Fast Online Help for Tampa Florida Computer Systems
For businesses located in Tampa Florida, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. Efficient support reduces immediate costs since service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally with incidental costs by reducing or eliminating network outages and related costs resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is especially helpful for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you receive. Unlike typical online service companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from situations where fast solutions somehow turn into large tabs. Progent's skill at disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven processes which permit the highest degree of effectiveness for online technical support and repair for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to access your company's environment without compromising network security.
Progent's advanced technical support reporting application includes thorough records describing the service that Progent's customers have received. Progent's staff service personnel have access to the details of services rendered to each Progent client by every Progent consultant. This archive of problems and repairs is structured as a conveniently searchable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast response from vendors' internal support staff so Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.
Online services available from Progent to customers in Tampa Florida include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network consultants, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs can resolve the most complex issues occurring in network planning, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent value since their depth of expertise allows them to solve problems quickly. In common instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system via sophisticated remote support tools in order to perform quick, secure, and affordable diagnosis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of networking devices by providing consulting services that include:
CISM and CISSP Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to bolster the safety of your Windows, macOS and OS X, Linux network against assaults or help your company to recover quickly after a serious penetration. Security solutions available from Progent cover in depth network security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent can provide advanced online consulting services to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to address a broad range of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects within budget and on time. Progent's special online engineering services include:
How Your Tampa Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk or improving your existing one, selecting or enhancing Help Desk software to meet the unique needs of your business, or adding temporary online staff to reinforce your internal Help Desk group to handle unusually busy scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of experienced network professionals gives your workers in Tampa Florida instant contact with a reliable technical support group with years of experience providing telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a significant enabler of business performance, and Progent's aim is to solve instead of just record technical issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting staff can supply online and in-depth consulting expertise and education in key business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Tampa Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so that your computer support is proactive rather than reactive. By detecting looming issues before they expand into crashes, automated monitoring can head off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that support a mix of operating systems.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Tampa Florida, Progent's online network support specialists are ready to provide effective and cost-effective IT help whenever your organization has to have it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Tampa business deals with a regular independent consultant or employs an in-house IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to fix unexpected network emergencies or particularly tough integration projects.
Benefits of Progent's Network Help for Businesses in Tampa Florida
Progent's online technical help services allow your Tampa organization to experience the advantages of timely, world-class IT support without the cost of managing an in-house IT staff. Your network will acquire greater strategic value by becoming more reliable, efficient, and protected. Benefits to your company include:
- Convenient remote expansion of your on-site support resources
For most organizations in Tampa Florida, local network support providers, whether made up of independent consultants or an internal IT staff, can take care of the majority of technical problems. However, IT crises may occur when local resources are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's online support experts provide a convenient, quick, and affordable solution to supplement your regular help and to convey valuable knowledge to improve your ability to resolve downstream problems locally.
- Reduced Reliance on Individual Consultants
For network support, smaller companies commonly rely on independent freelance service providers. While freelance consultants have smaller internal costs than larger service companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of reserve help may force your company to go without assistance during an IT crisis. As your network grows, system downtime and problems with vital applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup service experts to insure your IT system remains available.
- Build a Solid Basis for Smooth Growth
Companies typically begin with an IT system created on a shoestring budget. Without a scalable framework, slap-dash repairs can get piled onto an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such poorly designed systems require careful assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture that can offer the stable foundation to meet vital business requirements and facilitate future expansion.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller offices require guidance and technical training to navigate through an ever more complex array of product alternatives available for promoting business success and enhancing efficiency. Businesses do not need a network engineer who is trying to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed
solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match IT consulting with the real interests of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, in the trenches of network support, performing a wide range of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class IT help, but also a consultant with proven methods for using technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help per minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you will not be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each consultant to each client. The practice of documenting and organizing service records results in more efficient support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.