Fast Online Troubleshooting for Tampa Florida Information Networks
For businesses in Tampa Florida, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's remote support experts offer excellent value because they possess the practical background and have access to the sophisticated tools needed to solve most information system problems rapidly. Efficient support reduces direct costs because service calls require minimal billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits even more in indirect costs by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you receive. In contrast to many online service organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for handling technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and proven processes that ensure the highest level of efficiency for online technical support and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's computer system without breaching corporate security.
Progent's proven technical support reporting system maintains thorough documentation of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help delivered to each customer by every consultant. This archive of problems and responses is organized as a conveniently retrievable proprietary database that allows Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other vast support databases and permit priority response from vendors' internal engineering staff so Progent's online consulting experts are able to determine optimal resolutions in the least time.
Remote support services provided by Progent to businesses in Tampa Florida include:
Authorized Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist your business to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn problems encountered in network infrastructure design, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience permits them to fix problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your network via sophisticated on-line support tools to provide fast, secure, and affordable diagnosis and repair.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's industry-leading family of connectivity devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Access Points planning and integration support, Cisco wireless controllers consulting, Cisco Security and VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to recuperate rapidly after a damaging breach. Security support services offered by Progent include: in depth data security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a broad range of computer technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance resolving anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Tampa Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting services can assist you in establishing an effective new Call Center or enhancing your established one, evaluating or customizing Help Desk application software to address the particular requirements of your company, or adding occasional phone support staff to reinforce your existing Call Center resources during high-demand events like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network experts offers your customers in Tampa Florida fast assistance from a dependable network service group with years of experience providing phone help and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a major contributor to company productivity, and Progent's intent is to solve instead of merely record technical problems.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides phone-based and in-depth consulting support and education in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, customization, and training offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Tampa Florida remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive and automated. By exposing looming problems before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a combination of operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Tampa Florida, Progent's online network support specialists can provide effective and economical system help whenever your company requires it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to solve network problems rapidly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Tampa company relies on a local independent consultant or maintains an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected network emergencies or especially challenging integration projects.
Features of Progent's Online Network Services for Tampa Florida
Progent's phone help, Internet-based repair, system security consulting, and system management services offer companies in Tampa Florida unparalleled leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Tampa Florida and is also ideal for customers in geographic regions that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for phone service and imposes no monthly subscription fee for support services provided during regular working hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services include technology integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Software Programming
Apple Mac Help
Amazon MWS Application Development
By providing a convenient centralized source for network generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that address the specific needs of your company.
- State of the Art Remote Connectivity Tools
Secure remote access allows Progent's service experts to observe exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise require an expensive personal visit. Cutting-edge remote access tools and experienced engineers together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Uptime
For offices with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained offices whose clients need immediate access to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical knowledge, refined remote support tools, and understanding of corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.