Immediate Online Support for Tampa Information Networks
For businesses in Tampa or anywhere in the state of Florida, Progent offers remote technical support for networks based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional value because they possess the practical background and have access to the advanced technology necessary to solve the majority of information system problems quickly. Efficient support reduces direct costs because service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's pricing model for online help is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you are billed just for the services that you actually get. In contrast to many online support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick solutions manage to end up as big bills. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to communicate with your system remotely without compromising network security.
Progent's proven service database application keeps comprehensive documentation for the support that Progent's customers have received. Progent's staff engineers have access to the records of assistance rendered to each client by any consultant. This database of issues and resolutions is structured as a readily searchable support knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft open up other vast technical knowledge bases and permit quick access to vendors' internal engineering staff so Progent's remote service specialists can find the best resolutions promptly.
Remote technical support services offered by Progent to customers in Tampa and anywhere in the state of Florida include:
Certified Windows Expertise
Progent's Microsoft-premier remote support experts offer computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help you company to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 integration help plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and indicates an individual's networking skills at the expert level. Cisco CCIEs can deal with even the most complex issues surrounding network design, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing alternate approaches or locating program patches. CCIEs offer exceptional value since their broad experience allows them to resolve problems rapidly. In common cases, less experienced service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network using the latest on-line support technology to perform efficient, secure, and economical analysis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity products by offering services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your company to clean up rapidly after a serious breach. Security services available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a wide range of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that combine Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance analyzing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Tampa Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or enhancing your current organization, identifying or customizing Help Desk software to meet the particular needs of your company, or providing occasional phone support personnel to work with your existing Help Desk Call Center team during unusually busy situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your customers in Tampa or anywhere in the state of Florida quick assistance from a reliable support resource with extensive background providing phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a major driver of company performance, and Progent's aim is to solve rather than just track technical problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group can supply online and in-depth consulting support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Tampa, or anywhere in the state of Florida, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your IT support is proactive rather than reactive. By spotting potential problems before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by multiple OS platforms.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Tampa or anywhere in the state of Florida, Progent's online computer support engineers can provide effective and economical IT support the moment your company needs it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix computer problems quickly while eliminating the cost and lost time associated with in-person support calls.
Even if your Tampa office works with a regular freelance consultant or employs a full time organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden network emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Businesses in Tampa
Progent's online network troubleshooting services enable your Tampa business to have the advantages of timely, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming more available, efficient, and protected. Advantages to your company include:
- Convenient remote expansion of your on-site support resources
For most companies in Tampa and throughout Florida, local network service providers, whether made up of freelance consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, major troubles might strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's online support professionals give you an easy, quick, and budget-friendly way to supplement your regular help and to pass on useful knowledge to increase your ability to deal with future problems in-house.
- Reduced Reliance on Individual Consultants
For IT support, smaller organizations often depend on individual freelance consultants. While independent service people have smaller internal costs than larger service firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of reserve personnel may force your company to go without assistance during an emergency. As your company grows, system unavailability and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your IT system stays available.
- Build a Solid Basis for Seamless Expansion
Businesses often begin with an information system created on a modest budget. Lacking a proper framework, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such badly designed environments need proper analysis, smart long-term planning, and extensive IT knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle current business requirements and ease future growth.
- Work with Solution Providers Instead of Product Sellers
Smaller offices require advice and technical education to negotiate an ever more complex maze of product options capable of promoting business success and enhancing productivity. Businesses do not need a computer consultant who is attempting to resell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT expertise, refined remote support software, and understanding of corporate IT enable companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the forefront of network service, executing a wide variety of IT tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with proven methods for using technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be forced to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by each consultant to every client. The discipline of documenting and archiving service records results in more effective support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.