Fast and Affordable Online Technical Support for Tampa IT Networks
For companies in Tampa or anywhere in the state of Florida, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of network issues rapidly. This lowers direct costs because solutions require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many online service companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor fixes somehow end up as large tabs. Progent's skill at disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and proven methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to communicate with your company's network without violating system security.
Progent's powerful service reporting system includes extensive records describing all support that Progent's customers have received. Progent's team consultants have the benefit of the history of all help rendered to every client by any consultant. This database of problems and solutions is structured as an easily retrievable support knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote service experts are able to find the most efficient solutions promptly.
Remote technical support services offered by Progent to companies in Tampa and throughout the state of Florida include:
Authorized Windows Support
Progent's Microsoft-certified online service engineers offer computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist you with a broad variety of platform support services including
Windows Server 2016 migration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop services to assist you business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and validates a person's network technology knowledge at the master level. Cisco-qualified CCIEs can deal with the most complex problems encountered in network infrastructure design, deployment, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional value because their broad experience permits them to solve problems rapidly. In common cases, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your network using the latest on-line support tools to provide fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's market leading family of infrastructure devices by delivering services that include:
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recover quickly following a serious penetration. Security services available from Progent cover comprehensive network security and compliance analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; building safe mechanisms for remote and mobile communication; guarding your email infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad array of information technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Mac OS X
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Tampa Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the money or time to create an internal Call Center but who need fast response from an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for larger businesses and operates as a transparent addition to your current Call Center staff. Progent's Virtual Help Desk can serve as a an escalation option to handle the toughest technical problems, or be ready in those situations when your ordinary service providers are too busy.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your workers in Tampa or anywhere in the state of Florida instant contact with an efficient network service resource with extensive background delivering phone support and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a crucial enabler of business performance, and Progent's target is to fix and not merely report technical problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Tampa, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your IT maintenance is proactive rather than reactive. By exposing possible issues before they evolve into downtime, system monitoring can head off stressful and costly information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a mix of OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Tampa or anywhere in the state of Florida, Progent's phone-based computer support engineers are ready to deliver effective and affordable IT support the moment your business needs it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems quickly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Tampa organization relies on a regular freelance support technician or employs a full time organization that can deal with common network problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to solve sudden network crises or especially complex integration problems.
Details of Progent's Remote Computer Support for Tampa
Progent's phone support, Internet-based repair, system security consulting, and system management services give businesses in Tampa or anywhere in the state of Florida the greatest leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can deliver your company world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Tampa and is also ideal for customers in more remote regions of Florida that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide range of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for phone service and imposes no ongoing retainer for support services provided during normal working hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers help from authorized specialists who have skill in designing, deploying, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting support for critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL 2016 Application Development and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Software Development
MySQL DBA Services and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service Application Development
By providing a convenient centralized source for network generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that align with the specific needs of your business.
- Advanced Online Connectivity Software
Protected remote connectivity allows Progent's service professionals to observe precisely what your users see. This makes it easier to find quick fixes to issues that could otherwise demand an expensive onsite visit. Effective online access software and expert engineers together enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Support for High Network Availability
For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-constrained organizations whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the front lines of network support, executing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you are charged just for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.