For small companies in Tampa or anywhere in Florida, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced technology to resolve most network problems rapidly. This reduces immediate expenses because service calls take up a smaller number of chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for solving problems quickly results in your business spending less cash.
Progent's Online Service Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes that promote the highest level of effectiveness for remote help and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's Technical Response Center to interface to your system remotely without violating system security.
Progent's proprietary service reporting system maintains extensive documentation of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of support rendered to each Progent customer by any Progent engineer. This database of issues and repairs is stored as a readily accessible internal knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's online service specialists can determine optimal solutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Tampa or anywhere in Florida or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's online technical service experts have certified skills in an extensive set of products and technologies. This broad range of IT skills permits Progent's engineers to resolve practically any emergency that may crop up in a small business information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To help clients with multi-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support available from Progent to customers in Tampa and anywhere in the state of Florida include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology such as network architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting problems affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates a person's technical skills at the expert level. CCIEs can handle even the most stubborn issues surrounding network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to fix even the most difficult problems quickly. In common cases, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few service firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick phone contact with a CCIE so your company can get timely assistance for severe network infrastructure issues that are crippling worker efficiency but are not within the experience of your ordinary computer service providers. Progent's Cisco CCIE consultants can interface to your environment by means of the latest remote troubleshooting tools to perform quick, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's popular family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online desktop support such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and ISSAP security engineers offer a variety of security services to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or help you to recover rapidly after a serious breach. Security consulting services available from Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Tampa Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk support services are designed for small companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want quick response from a dependable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk or revamping your established organization, evaluating or enhancing Call Center software products to address the unique needs of your business, or providing occasional phone support staff to work with your existing Call Center team during high-demand situations such as software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of veteran information technology consultants gives your computer users in Tampa or anywhere in the state of Florida rapid communication with a dependable support resource with substantial experience delivering phone consulting and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a solid enabler of business success, and Progent's intent is to resolve instead of merely record technical problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth consulting support and education in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Office Project, Office Word, and MS Excel. To find out more on Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can nurture the creative components of Mac environments by delivering remote consulting services and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Tampa, or anywhere in the state of Florida, remote network and server monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive and automated. By exposing potential issues before they result in crashes, remote monitoring can ward off disruptive and expensive service breakdowns. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida