For small and midsize companies located in Tampa or anywhere in the state of Florida, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support services offer exceptional value because they are equipped with the practical background and the sophisticated tools to solve most information system issues rapidly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you receive. In contrast to typical online support companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast repairs manage to turn into substantial invoices. Progent's penchant for handling problems efficiently results in your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of customized technologies and field-proven processes which ensure the highest degree of efficiency for online engineering help and troubleshooting for small company IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to link to your company's network without compromising system security.
Progent's advanced service database system keeps thorough histories describing all support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance rendered to every customer by any Progent consultant. This history of anomalies and resolutions is structured as a conveniently retrievable support database that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft permit access to additional vast support databases and permit priority access to manufacturers' internal support staff so Progent's remote service experts can arrive at optimal resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Tampa or anywhere in Florida or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's remote support professionals have advanced credentials in an extensive set of products and technologies. This broad scope of capability permits Progent's engineers to address practically any emergency likely to occur in a small or midsize business network. Credentials awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help businesses with mixed-platform environments, Progent also provides the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services available from Progent to customers in Tampa and throughout the state of Florida include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and validates a consultant's network technology knowledge at the master level. CCIEs know how to deal with the most complex problems occurring in network infrastructure planning, integration, maintenance, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent value since their broad experience allows them to solve even the most difficult problems rapidly. In many cases, less experienced engineers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so you can get urgent help for severe network infrastructure problems that are hurting worker efficiency but are beyond the experience of your ordinary IT service personnel. Progent's CCIE engineers can interface to your environment by means of state-of-the-art on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert online service professionals can deliver computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of online PC desktop support services including Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISSP and ISSAP network security engineers can provide a range of system protection solutions that can strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your business to recuperate rapidly following a damaging breach. Security support services offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; setting up firewalls; building secure techniques for off-site and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Tampa Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for small businesses who don't have the resources to create an internal Help Desk Call Center but who want quick communication with a reliable Help Desk with professional telephone support plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent addition to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option for the toughest network issues, or be available in hectic instances when your other resources are overwhelmed.
Progent's Call Center consulting support can support you in building an efficient new Call Center or revamping your current one, identifying or modifying Help Desk software to address the particular requirements of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk team to handle demanding situations like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in Tampa or anywhere in the state of Florida quick contact with a large network service group with extensive experience delivering phone support and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a major driver of company productivity, and Progent's target is to solve and not merely report network problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, Office Project, Office Word, and Excel. To find out more on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the imaginative aspect of Apple Mac systems by delivering phone-based help services and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects such as capturing or digitizing audio or video or putting together an audio/video production studio.
Remote Network Monitoring Services
Progent offers companies in Tampa, or anywhere in the state of Florida, online network monitoring services centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By spotting possible problems before they evolve into downtime, remote monitoring can head off disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments based on a combination of platforms.
To contact Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida