For small businesses located in Tampa Florida, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online technical support services offer excellent leverage because they have the real-world experience and the advanced technology to solve most network problems rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits even more in indirect costs by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. In contrast to many remote service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where fast repairs somehow turn into substantial tabs. Progent's skill at dealing with technical issues efficiently results in your business conserving money.
Progent's Online Service Tools
Over time, Progent has refined an array of customized technologies and field-tested processes that permit the maximum level of efficiency for online technical support and troubleshooting for small and midsize business computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the staff of Progent's online support team to access your computer system remotely without breaching corporate security.
Progent's powerful service database application stores comprehensive histories for all support that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help delivered to every Progent client by any engineer. This archive of anomalies and resolutions is stored as a readily searchable internal database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Tampa Florida or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online support professionals offer certified skills in an extensive set of products and technologies. This broad scope of technical skills permits Progent's consultants to resolve almost any problem that may take place in a small company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with mixed-operating system environments, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote support services Offered by Progent to small businesses in Tampa include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and indicates a consultant's network technology skills at the expert level. CCIEs can resolve the most intractable issues surrounding network design, installation, management, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs provide exceptional value since their depth of experience allows them to fix the most complex problems rapidly. In typical cases, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone contact with a CCIE so your company can receive immediate help for severe network problems that are crippling business productivity but are beyond the experience of your regular computer maintenance personnel. Progent's CCIE support experts can interface to your network by means of state-of-the-art remote support technology in order to perform quick, safe, and economical analysis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can provide computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of remote desktop support including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM and CISSP security consultants can provide a variety of security services to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or assist you to recover quickly after a damaging breach. Security consulting services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile communication; guarding your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to complete major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Tampa Florida Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are well suited for small businesses who lack the resources to assemble and manage an internal Call Center but who require quick communication with an efficient Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk or improving your established one, identifying or enhancing Call Center software to meet the special needs of your business, or adding temporary online staff to work with your existing Call Center group during demanding situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology professionals offers your clients in Tampa Florida fast assistance from an efficient support group with substantial background delivering telephone-based support and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a significant enabler of business performance, and Progent's aim is to fix and not merely report IT issues.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Group offers online and in-depth engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. For more information on Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac consultants can promote the artistic facets of Apple Mac systems by delivering remote help support and training in imaging, audio, and video. Progent's consultants offer expertise in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Tampa Florida remote network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive and automated. By exposing possible problems before they expand into network outages, system monitoring can ward off disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments based on multiple platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida