For small businesses located in Tampa or anywhere in Florida, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support services represent excellent value because they have the practical experience and the sophisticated tools to resolve most network problems rapidly. Efficient support reduces immediate costs because solutions take up a smaller number of billable minutes. Online help also avoids the expense of sending an engineer to your office. Your company saves even more in incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent bills by the minute for phone consulting, so you are charged just for the support that you receive. Unlike many online support companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes somehow turn into large invoices. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Online Service Technologies
Over the years, Progent has developed a set of optimized tools and proven processes that permit the maximum level of efficiency for remote consulting and repair for small and midsize company information networks. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to connect to your company's system remotely without compromising network security.
Progent's sophisticated service database application includes extensive documentation for all support that Progent's customers have received. Progent's team consultants have the benefit of the details of all help delivered to each customer by every Progent consultant. This archive of problems and solutions is organized as a quickly retrievable support database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft permit access to additional massive technical support databases and permit quick access to vendors' in-house product engineers so Progent's remote consulting specialists are able to find optimal resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Tampa or anywhere in Florida or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's phone-based technical service experts offer certified skills in a comprehensive set of disciplines. This breadth of technical skills allows Progent's engineers to address virtually any crisis likely to crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with multi-OS environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote support provided by Progent to clients in Tampa and anywhere in the state of Florida include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of computer technology such as system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult issues associated with network planning, installation, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise allows them to resolve even the most intractable problems quickly. In typical instances, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive immediate support for serious network issues that are hurting worker efficiency but are not within the comfort zone of your regular IT support personnel. Progent's Cisco-qualified CCIE engineers can interface to your network by means of advanced on-line support tools to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-expert remote support engineers can provide computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration,
Skype for Business migration consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP network security consultants offer a range of system protection services to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up quickly following a damaging penetration. Security services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for special projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Tampa Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who lack the money or time to create an in-house Help Desk but who need fast response from an effective Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk or revamping your existing organization, evaluating or customizing Call Center software to address the special demands of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center group during demanding scenarios such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology experts gives your customers in Tampa or anywhere in the state of Florida immediate contact with an effective support resource with substantial background offering telephone-based consulting and online repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a major contributor to business performance, and Progent's goal is to solve and not just annotate technical issues.
Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team offers phone-based advanced consulting expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft business applications including CRM, MS Office Project, Microsoft Word, and MS Excel. To learn additional information about Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic facets of Macintosh environments by offering phone-based consulting support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Tampa, or anywhere in the state of Florida, online network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By spotting possible issues before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and expensive network crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that support a mix of operating systems.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida