For small companies in Tampa or anywhere in the state of Florida, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and the sophisticated tools to solve most network problems rapidly. Efficient support reduces immediate costs since service calls require fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced just for the support that you receive. Unlike typical remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from situations where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for solving problems quickly translates into your business spending less money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an array of customized technologies and field-proven processes that allow the highest level of effectiveness for remote help and troubleshooting for small and midsize company computer networks. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your environment remotely without breaching system security.
Progent's highly evolved service database application maintains comprehensive documentation describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services delivered to every client by any Progent engineer. This database of trouble tickets and responses is organized as a readily retrievable support database that allows Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority response from vendors' internal engineering staff so Progent's online service experts can arrive at the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Tampa or anywhere in Florida or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's phone-based network support professionals offer credentials in a comprehensive set of disciplines. This broad scope of IT skills permits Progent's engineers to handle almost any emergency likely to take place in a small business network. Certificates awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support companies with multi-platform networks, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services provided by Progent to companies in Tampa and anywhere in the state of Florida include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad array of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help for analyzing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking professionals, and validates a consultant's network technology knowledge at the expert level. CCIEs can resolve even the most stubborn challenges associated with network design, installation, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to solve the most difficult problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make CCIEs available to help small and mid-size companies. Progent offers quick phone contact with a CCIE so you can receive immediate support for complex network infrastructure issues that are hurting worker efficiency but are beyond the experience of your local IT maintenance resources. Progent's CCIE engineers can connect to your environment using state-of-the-art on-line troubleshooting tools in order to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and configuration,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop services including Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a range of security services to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help you to recuperate quickly following a serious breach. Security solutions available from Progent cover comprehensive security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile access; guarding your email system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies often need. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Tampa Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are intended for small businesses who don't have the money or time to support an internal Call Center but who require fast access to a reliable Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your established one, identifying or modifying Help Desk software to address the particular demands of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk group to deal with high-demand scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your clients in Tampa or anywhere in the state of Florida instant assistance from a dependable network service group with years of background providing telephone-based support and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center perception as a key enabler of company performance, and Progent's policy is to solve rather than simply report IT problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts staff offers phone-based advanced consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To read additional information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can promote the artistic facets of Apple Mac systems by delivering remote help services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio or video or building an audio/video production facility.
Online Network Monitoring Support
Progent can provide companies in Tampa, or anywhere in the state of Florida, online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your computer support is proactive rather than reactive. By spotting emerging issues before they grow into crashes, proactive monitoring can ward off disruptive and expensive network failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments powered by a combination of platforms.
To contact Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida