For small and midsize companies located in Tampa or anywhere in Florida, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISA and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional leverage because they have the practical experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions take up a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by reducing or avoiding system outages and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where fast solutions manage to end up as major bills. Progent's penchant for dealing with technical issues efficiently results in your company saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies which allow the highest degree of efficiency for remote technical support and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to interface to your company's environment without breaching corporate security.
Progent's sophisticated technical support reporting application keeps detailed histories for all support that Progent's clients have been provided. Progent's staff engineers have access to the history of all help rendered to every Progent customer by any consultant. This archive of trouble tickets and repairs is stored as a conveniently accessible internal database that enables Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to additional vast technical databases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to find the most efficient solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Tampa or anywhere in Florida or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's phone-based technical support experts have certified skills in an extensive array of technologies. This wide range of technical skills allows Progent's engineers to address virtually any crisis that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support clients with multi-platform environments, Progent also provides the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online support Offered by Progent to clients in Tampa and anywhere in the state of Florida include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and indicates an individual's networking skills at the master level. Cisco CCIEs can resolve the most complex challenges surrounding network infrastructure design, deployment, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value because their deep expertise allows them to resolve even the most complex problems rapidly. In common instances, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so you can receive urgent support for severe network infrastructure issues that are impacting worker productivity but are outside the scope of your regular IT support resources. Progent's Cisco CCIE consultants can tie into your environment via state-of-the-art on-line troubleshooting tools in order to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's market leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-certified online support experts can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a full range of remote desktop support services such as Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of security services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recover quickly after a damaging penetration. Security support services offered by Progent include: thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; installing firewalls; building safe techniques for remote and mobile connectivity; defending your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine physical resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies often request. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Tampa Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for small businesses who lack the resources to create an internal Call Center but who require quick response from a dependable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent supplement to your established Helpdesk team. Progent's Virtual Call Center can serve as an escalation option to handle the most difficult network challenges, or be ready in overflow circumstances when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or improving your existing one, selecting or enhancing Help Desk Call Center software products to handle the unique requirements of your business, or providing occasional phone support personnel to supplement your existing Help Desk Call Center team to handle high-demand events like software migrations, mass updates, or installing new applications.
Progent's Help Desk staff of seasoned network consultants provides your customers in Tampa or anywhere in the state of Florida fast contact with a reliable technical support resource with extensive background providing telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's target is to resolve rather than just annotate network problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting support and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To read more information about Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac professionals can promote the imaginative elements of Mac systems by offering remote help services and training in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio/video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Tampa, or anywhere in the state of Florida, online computer system monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so that your IT maintenance is proactive and automated. By uncovering possible problems before they evolve into full-scale emergencies, automated monitoring can minimize stressful and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments powered by a combination of operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida