For small and midsize businesses in Tampa or anywhere in the state of Florida, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's remote support services represent exceptional leverage due to the fact that they have the real-world experience and the advanced tools to resolve most network problems quickly. Efficient support lowers immediate costs since solutions take up a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves even more with indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's pricing model for online help is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many online service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick fixes manage to turn into substantial bills. Progent's skill at dealing with problems efficiently translates into your company spending less cash.
Progent's Online Support Technologies
Over the years, Progent has refined a collection of optimized tools and field-tested processes which allow the maximum level of efficiency for online help and troubleshooting for small and midsize company computer networks. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to connect to your company's system remotely without violating system security.
Progent's powerful technical support reporting system stores extensive histories describing all service that Progent's customers have been provided. Progent's team service personnel have access to the details of services rendered to every customer by any consultant. This database of trouble tickets and repairs is structured as a readily exploitable support knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to come up with the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Tampa or anywhere in Florida or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's remote technical support experts possess certified skills in a comprehensive array of technologies. This wide range of IT skills allows Progent's engineers to manage virtually any emergency likely to take place in a small or midsize business information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To help businesses with mixed-platform networks, Progent also offers the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services provided by Progent to clients in Tampa and anywhere in the state of Florida include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology such as network architecture, messaging systems, system and process security, UNIX and Windows integration, virtual server products for server consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux-based solutions. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for analyzing anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies an individual's networking skills at the master level. CCIEs know how to deal with even the most complex problems encountered in network design, integration, management, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying software patches. CCIEs are an excellent value because their deep experience allows them to find solutions for even the most difficult problems quickly. In common cases, less experienced service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get immediate support for serious network issues that are hurting worker efficiency but are not within the comfort zone of your regular network support resources. Progent's Cisco-qualified CCIE consultants can interface to your network by means of advanced on-line troubleshooting technology in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified Windows Experts
Progent's Microsoft-certified online support experts offer network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your company to recuperate rapidly following a serious breach. Security solutions offered by Progent cover comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects economically and on time. Progent's special online engineering solutions include:
How Your Tampa Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are intended for small organizations who lack the resources to support an in-house Help Desk but who require quick communication with an efficient Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and acts as a seamless supplement to your established Help Desk organization. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the toughest technical challenges, or be ready in overflow circumstances when your other resources are swamped.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your existing one, identifying or customizing Call Center software to meet the special demands of your company, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center team during unusually busy scenarios such as software migrations, major updates, or installing new applications.
Progent's Call Center staff of veteran information technology professionals gives your workers in Tampa or anywhere in the state of Florida fast assistance from an efficient support resource with years of background providing phone support and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company performance, and Progent's intent is to solve instead of simply annotate technical problems.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team offers online advanced consulting expertise and training in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and MS Office Excel. To read more concerning Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the creative components of Macintosh computing by offering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer help in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio or video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Tampa, or anywhere in the state of Florida, online network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your network maintenance is proactive and automated. By anticipating potential trouble spots before they result in crashes, system monitoring can minimize inconvenient and costly service crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate multiple platforms.
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.