Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
For small companies in Tampa or anywhere in Florida, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced technology to resolve the majority of network issues rapidly. This reduces immediate expenses because solutions accumulate a smaller number of billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike typical remote service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean policy for billing prevent scenarios where speedy. minor repairs somehow end up as large tabs. Progent's skill at dealing with problems efficiently results in your company conserving money.
Progent's Remote Service Tools
Over time, Progent has developed an array of customized tools and field-tested methodologies that ensure the highest level of effectiveness for remote consulting and repair for small and midsize company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to link to your environment remotely without violating system security.
Progent's highly evolved customer support database application includes thorough records for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance provided to every Progent client by every engineer. This history of trouble tickets and responses is structured as a readily exploitable support database that enables Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft permit access to other vast technical knowledge bases and permit priority response from vendors' internal product engineers so Progent's online consulting experts can find the best resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Tampa or anywhere in Florida or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based consulting engineers offer certified skills in an extensive set of disciplines. This broad scope of technical skills allows Progent's engineers to resolve almost any crisis that may occur in a small or midsize company network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To provide assistance to clients with multi-platform networks, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services provided by Progent to small businesses in Tampa and anywhere in the state of Florida include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad array of computer technology such as system infrastructure, email systems, network and process security, UNIX and Windows integration, virtual server technologies for server consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's group-based approach to solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and certifies a person's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most complex challenges occurring in network infrastructure planning, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional value since their depth of expertise allows them to find solutions for even the most complex problems quickly. In many instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can receive urgent help for serious network infrastructure problems that are crippling business efficiency but are outside the comfort zone of your local computer support group or consultant. Progent's CCIE support experts can communicate with your environment via advanced on-line support technology in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-certified remote service experts can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop support services including Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist you to recover rapidly after a damaging breach. Security support services available from Progent include: thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile connectivity; defending your email system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses often need. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Tampa Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are intended for smaller businesses who lack the money or time to create an internal Call Center but who need quick response from an effective Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless reinforcement of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource to handle complex computer system challenges, or be ready in hectic situations when your ordinary support engineers are swamped.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk software to meet the special demands of your business, or providing occasional phone support staff to work with your existing Help Desk group to deal with unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology professionals provides your computer users in Tampa or anywhere in the state of Florida rapid communication with an efficient network service resource with extensive background delivering phone help and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to company efficiency, and Progent's policy is to resolve and not just track network problems.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group can supply remote and in-depth engineering expertise and education in key application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including CRM, Office Project, Word, and Office Excel. For more concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can nurture the artistic facets of Mac computing by delivering phone-based help support and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent can provide businesses in Tampa, or anywhere in the state of Florida, online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging issues before they cause crashes, remote monitoring can avoid stressful and costly service breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate a variety of operating systems.
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
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