Immediate Remote Troubleshooting for Tampa Florida IT Networks
Urgent Phone Technical Support for Tampa NetworksFor businesses in Tampa Florida, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent value because they have the real-world background and have access to the advanced technology needed to resolve most network problems quickly. This lowers immediate costs since service calls use up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at solving problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and field-tested processes which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's computer system without violating network security.

Progent's sophisticated technical support database application keeps detailed documentation for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of services rendered to every Progent client by every engineer. This archive of anomalies and resolutions is organized as a conveniently retrievable internal knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft make available additional vast technical databases and permit fast access to vendors' internal engineering staff so Progent's remote service experts can come up with the most efficient solutions in the least time.

Remote technical services offered by Progent to companies in Tampa Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can guide you in building an efficient new Call Center or improving your current one, identifying or enhancing Call Center application software to handle the special requirements of your company, or adding occasional phone support staff to reinforce your existing Help Desk resources during unusually busy scenarios like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Tampa Florida immediate communication with a dependable technical support group with years of background providing telephone-based support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's target is to solve and not simply annotate network problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers phone-based advanced consulting expertise and training in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Tampa Florida online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your network support is proactive and automated. By anticipating possible trouble spots before they cause network outages, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a variety of operating systems.
How Your Tampa Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Tampa Florida, Progent's online network support specialists can provide professional and affordable system help the moment your business has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Tampa office deals with a local freelance support technician or employs a full time organization that know how to deal with common network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to address unexpected network crises or particularly complex integration problems.

Features of Progent's Remote Network Services for Tampa Florida
Progent's online help, Internet-based repair, system security consulting, and network management services give offices in Tampa Florida the greatest leverage for your IT investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk call center support and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical background, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to each customer. The practice of detailing and organizing service activity allows more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



An index of content::

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    Progent's Microsoft Certified professionals offer expert consulting for major deployments of Microsoft Exchange Server. Progent's consultants can help you prepare for multi-site Exchange Server 2007 rollouts or updates and can provide onsite technicians to assist enterprises with installations of Exchange Server in the or any region covered by Progent's engineers.

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    Progentís Microsoft certified experts offer small and medium size businesses world-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver important software quickly and reliably to specified users, lower product costs and adhere to licensing agreements by determining usage profiles, enhance Windows security by improving your awareness of weak points and by installing targeted updates, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational costs by fully utilizing the management capabilities built into Windows. Progentís SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch administration, and asset tracking management including program and hardware inventory.

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    Office 365 Exchange migration Specialists

    Microsoft allows you to create seamless hybrid environments that combine Office 365 and local Exchange systems. This allows you to have certain mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist your organization with any facet of designing, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is carried out on time and on budget.

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    Progent's Cisco-Certified network consultants can assist you to run Cisco's network management utilities alongside a selection of powerful third-party products to create a comprehensive network management solution to keep your environment operating smoothly, conserve expensive resources, protect your data, recover rapidly from device breakdown or malicious assaults, and allow you to add or reassign valuable resources intelligently and economically as your company evolves.

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    ASA 5540 Firewall Integration Support

    Progent's Cisco CCIE-certified network infrastructure experts can help your organization to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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    MS Office Communications Server delivers Instant Messaging and presence in an extensible, world-class solution offering advanced protection, transparent compatibility with additional Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved business efficiencies, increased individual output, and stronger intellectual property protection. Microsoft Communications Server has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants can provide remote and on-premises configuration support and troubleshooting services for your Office Communications Server deployment and can assist you to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to plan and execute a smooth migration that will add business value to your information network

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    Progent can supply small businesses with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you integrate sensible IT products to improve business processes so they align better with your business goals. Your company can create and install a well thought out IT strategy without incurring the cost of a full-time Chief Information Officer.

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  • Cisco Certified Small Office Outsource
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    Progent's Microsoft and Cisco certified network engineers offer advanced help with a wide range of technologies and can deliver that assistance remotely nationwide or onsite in major cities across the country and anywhere in California. Progent provides remote help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that include a combination of Microsoft Windows and UNIX-family technology. Progent also can provide access to the expertise of Cisco CCIE network specialists for complex network problems, as well as the the assistance of CISSP and CISM-qualified security engineers to handle high-level security design and problem solving. Progent has provided online network support to businesses in every state in the United States.

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    Progent can assist your business in all phases of your migration to Exchange 2016 including designing HA system topology for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines, databases and log files; setting up HLB for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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    Progent offers comprehensive support for every phase of your Exchange 2010 migration including end-to-end project management services, site analysis, project design and documentation, specification of new software licenses and equipment needed, suggested sourcing, system verification at client site or at Progent's test facility, setting up temporary coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the old system, and webinar training for client's support staff and users.

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    Microsoft System Center 2016 Data Protection Manager offers automatic backup and easy recovery functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for key workloads like Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux VMs, supports VMs running on Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to design, deploy, manage, and repair a multi-site backup/restore system powered by SCDPM 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated solution, and Progent can tune your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent can provide online or onsite support and can provide as-needed guidance to help you through challenging issues or deliver comprehensive project management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and within your budget.

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    Progent's Microsoft-certified consultants have over 10 years of background providing email support for companies ranging from small offices to global enterprises. Progent offers affordable consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, configure fault tolerant email environments, and facilitate remote and mobile email access. Progentís Exchange support services can assist you in planning and carrying out a move from an outdated SMPT server or older Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. Progent also provides support for Windows 8, Windows 7, and Windows XP clients running Office Outlook and can help you integrate Outlook Web App for all major browsers. For email virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.

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    Stealth penetration testing is an important component of any comprehensive IT system security plan. Progentís security professionals can run extensive intrusion tests without the knowledge of your company's internal IT staff. Stealth penetration checking shows whether current security defense tools such as intrusion detection alerts and event history analysis are correctly set up and consistently monitored.

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    Progent's certified failover clustering experts can help companies of all sizes to evaluate the advantages of utilizing Microsoft Windows Server 2012 clustering to create an advanced high-availability/disaster recovery solution, help you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual machines, and help you to streamline the administration of clustered servers.

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    Progent delivers the help of Microsoft and Cisco-Premier network consulting experts to show customers affordable ways to help businesses maximize the value of Microsoft and Cisco technology. For networks that range from small offices to nationwide corporations, Progent's network engineers can show you how to enhance your information system's e-mail infrastructure, security, availability, throughput, and system administration.

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    Key characteristics of Microsoft Dynamics GP/Great Plains accounting include a modular structure that allows you to buy only the functionality you require, a standards-based architecture built on Microsoft technologies to protect your investment and offer a tightly interconnected environment, enhanced reporting capabilities that permit you to monitor all activities, income and spending and sales patterns, integration with Microsoft Office to speed access to business information, the ability to integrate data from almost any database or workstation application into Microsoft Dynamics GP, and an open design that makes it easy to create custom applications. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP support professionals to show you how to convert the advanced features of Microsoft Dynamics GP/Great Plains accounting into a productive business management solution.

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    Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's modern wireless controller technology.

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    Progent can provide affordable remote support to assist companies to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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    Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, optimizing and repairing Microsoft SCOM environments and can provide companies of all sizes advanced online or on-premises consulting services for SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and both Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite technical support to help you to remediate serious problems uncovered by Microsoft SCOM 2012.

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    Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in key areas such as multitenancy, flexible network infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can assist your business to take advantage of Hyper-V to install and maintain virtual servers to reduce IT costs and enhance productivity.

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    Progent's Microsoft-certified engineers can provide affordable online and onsite help to carry out your upgrade to Microsoft Exchange 2010, produce comprehensive documentation of your upgraded messaging environment, educate your IT team and end users to get them ramped up rapidly on Microsoft Exchange 2010, and provide ongoing administrative services and engineering support. Progent's consultants can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.

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    Network monitoring ordinarily entails tracking a networkís resource usage in order to uncover data traffic backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that work under Linux and can be used to observe mixed-platform environments where Linux and Windows operate together. Progent's network integration consultants can help you use both these tools to tune and troubleshoot your network. Progent's UNIX consulting services offer small companies and programmers help with managing and supporting UNIX/Linux and Solaris networks that work with Windows-based products.

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    Progent's Cisco-certified Wi-Fi integration experts can help you to deploy, administer, and debug Cisco Small Business Wireless Access Points.

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    Key features of Dynamics GP software include a modular structure that lets you license just the functionality you need, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, advanced reporting services that allow you to track all activities, revenues and spending and sales trends, compatibility with Microsoft Office to speed access to corporate data, the ability to integrate data from virtually any database or desktop application into Microsoft Dynamics GP, and an open design that makes it easy to develop custom programs. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can offer experienced GP/Great Plains support professionals to show you how to turn the powerful features of Microsoft Dynamics GP accounting into a high-value business solution.

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    Progent's certified Office and Office 365 experts can help companies of any size to incorporate Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless solution that provides fast ROI and promotes better business outcomes. Progent can help you to integrate Office or Office 365 apps with each other and with additional core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility problems with different releases of Microsoft Office and offers customized online training to individuals and teams.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, optimizing and troubleshooting SCOM solutions and offer companies of any size expert remote or on-premises consulting support for SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or onsite troubleshooting to help you to fix serious problems uncovered by Microsoft SCOM 2012.

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    Progent's Cisco certified wireless networking consultants can provide affordable online and onsite support for end-of-life and modern Wave 2 Aironet Wi-Fi APs and Progent can help your business to plan and maintain Wi-Fi environments that include indoor and outside/ruggedized Aironet access points.


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