Fast and Affordable Remote Troubleshooting for Tampa IT Networks
For businesses located in Tampa or anywhere in Florida, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer exceptional leverage because they have the practical background and have access to the advanced tools needed to solve the majority of network issues rapidly. Efficient support lowers direct costs because solutions accumulate fewer billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits even more in indirect expenses by reducing or eliminating network outages and related losses due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting expertise is especially valuable in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to typical remote service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes manage to end up as major invoices. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and field-proven methodologies that promote the highest degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your environment remotely without compromising corporate security.
Progent's sophisticated customer support reporting application maintains comprehensive records for the service that Progent's customers have been provided. Progent's staff consultants have access to the history of services provided to every Progent client by every engineer. This archive of issues and responses is stored as a quickly searchable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's online service specialists are able to find optimal solutions in the least time.
Remote support services offered by Progent to clients in Tampa and anywhere in the state of Florida include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote support professionals offer computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help you company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and indicates an individual's networking skills at the expert level. Cisco-qualified CCIEs can deal with even the most difficult challenges encountered in network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or locating software updates. CCIEs offer excellent value since their deep expertise enables them to fix problems quickly. In common instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your computer system using sophisticated on-line troubleshooting technology to perform efficient, safe, and affordable diagnosis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs offer help for the complete line of Cisco's popular family of connectivity appliances by delivering consulting services such as:
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recover rapidly following a damaging penetration. Security services available from Progent cover in depth information security assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; building secure architectures for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad spectrum of information technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Tampa Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the resources to build and maintain an internal Call Center but who require fast response from an effective Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your current one, evaluating or enhancing Help Desk Call Center software products to address the unique demands of your business, or adding temporary online personnel to reinforce your existing Help Desk group to handle demanding situations like software migrations, mass updates, or installing brand new business software.
Progent's Call Center staff of experienced network consultants offers your workers in Tampa or anywhere in the state of Florida instant assistance from a reliable support group with substantial background providing telephone-based help and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's target is to resolve instead of merely report network issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Group provides online advanced consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Tampa, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they cause downtime, proactive monitoring can avoid disruptive and costly network failures. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Tampa or anywhere in the state of Florida, Progent's online network support engineers are ready to deliver expert and affordable IT support the instant your company requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair IT problems quickly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Tampa organization works with a local independent consultant or employs a full time organization that know how to deal with typical network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to fix unexpected system crises or especially complicated integration projects.
Features of Progent's Online Network Support for Tampa
Progent's online support, remote repair, system security expertise, and network administration services give companies in Tampa or anywhere in the state of Florida the greatest leverage for your support budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your office world class IT support while allowing you to avoid the cost and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Tampa and is also ideal for networks in more remote regions of Florida that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for online support and imposes no periodic subscription fee for services delivered during regular business hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers access to on-staff professionals with experience in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting services consist of technology integration, MS Exchange Server expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting expertise for specific business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL Management and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that meet the special requirements of your company.
- State of the Art Remote Connectivity Software
Protected remote connectivity allows Progent's service experts to observe exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise demand a costly personal visit. Cutting-edge online connectivity tools and expert engineers together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online support and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious companies whose workers need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.