Fast Online Technical Support for Tampa IT Networks
For organizations in Tampa or anywhere in the state of Florida, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online support experts offer excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. This lowers immediate expenses because service calls use up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and related costs due to business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor repairs manage to turn into substantial bills. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and proven processes that permit the highest degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to link to your system remotely without breaching corporate security.
Progent's advanced customer support reporting system maintains extensive documentation describing the support that Progent's customers have been provided. Progent's team engineers have access to the details of support rendered to each client by every Progent consultant. This archive of trouble tickets and responses is organized as a quickly exploitable proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft open up other vast technical support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote service experts can come up with the best resolutions quickly.
Remote support services provided by Progent to companies in Tampa and throughout the state of Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts offer computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development, SharePoint 2016 migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to help your business to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and certifies a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems surrounding network design, installation, administration, security, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional value since their deep experience allows them to fix problems quickly. In many cases, less experienced engineers can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment via the latest remote troubleshooting technology in order to perform fast, safe, and economical analysis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure devices by providing services such as:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security services that can bolster the defenses of your Windows, macOS and OS X, Linux network against assaults or help you to recuperate quickly after a damaging breach. Security services offered by Progent include: comprehensive information security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; configuring firewalls; building secure techniques for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a wide range of information technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that combine Linux with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's group-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Tampa Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the money or time to build and maintain an internal Help Desk but who need quick communication with an effective Help Desk with proficient phone support as well as the ability to escalate the most challenging problems to advanced engineers.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your established one, selecting or enhancing Call Center application software to meet the unique needs of your corporation, or providing temporary phone support staff to work with your existing Help Desk group to deal with high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network professionals gives your computer users in Tampa or anywhere in the state of Florida rapid access to an efficient network service resource with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a key driver of business productivity, and Progent's target is to resolve instead of simply record technical issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team provides online advanced consulting expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Tampa, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so your computer support is proactive rather than reactive. By uncovering looming trouble spots before they grow into network outages, automated monitoring can avoid disruptive and costly information system crises. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that support a combination of OS platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Tampa or throughout the state of Florida, Progent's phone-based computer support engineers can provide effective and affordable system support the instant your company has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Tampa organization relies on a local independent support technician or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the time or the knowledge to handle unexpected system emergencies or especially tough integration problems.
Details of Progent's Online Computer Services for Tampa
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services offer businesses in Tampa or anywhere in the state of Florida the greatest leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide your business world class IT support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Tampa and is also ideal for networks in geographic areas of Florida that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad selection of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for phone help and asks for no ongoing retainer for services provided during normal working hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to on-staff specialists who have experience in planning, deploying, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting support for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Project Management and Software Programming
Apple Mac Integration
Amazon MWS Programming
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough IT solutions that match the special requirements of your business.
- Sophisticated Online Access Software
Protected online connectivity allows Progent's support experts to observe exactly what your customers see. This makes it possible to find quick solutions to problems that could otherwise demand a costly onsite service call. State-of-the-art remote access tools and experienced technicians together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum Network Availability
For companies with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious businesses whose workers need immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical knowledge, refined remote support software, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, in the trenches of IT service, performing a wide variety of IT tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for using technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.