Fast and Affordable Online Help for Tampa Florida Computer Systems
For businesses in Tampa Florida, Progent offers remote technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value because they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system issues rapidly. This lowers direct costs since service calls require minimal billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting expertise is especially helpful for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you receive. Unlike many online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from situations where speedy. minor repairs somehow turn into big invoices. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and proven processes which allow the highest level of effectiveness for online help and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to connect to your system remotely without breaching corporate security.
Progent's advanced technical support reporting system maintains comprehensive records for all support that Progent's clients have received. Progent's authorized consultants have access to the specifics of all help provided to every Progent customer by every engineer. This history of anomalies and responses is structured as a quickly accessible proprietary knowledge base that allows Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick access to vendors' internal product engineers so Progent's online consulting specialists can determine the most efficient solutions quickly.
Online technical support services available from Progent to businesses in Tampa Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service experts offer computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and validates a consultant's network technology knowledge at the master level. CCIEs can handle the most challenging challenges encountered in network planning, deployment, management, compliance, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating program patches. Cisco CCIEs are an exceptional value since their depth of experience allows them to solve problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment using state-of-the-art remote support technology to perform fast, secure, and affordable diagnosis and repair.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity devices. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless Access Points deployment support, Cisco wireless controllers integration consulting, Cisco VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help you to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover comprehensive information security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure techniques for off-site and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad array of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware economization and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online help analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Tampa Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Call Center service offerings for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center application software to handle the special demands of your business, or adding temporary online personnel to supplement your in-house Help Desk Call Center team during high-demand situations like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of veteran network consultants provides your customers in Tampa Florida fast communication with a dependable network service resource with extensive background offering phone help and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a crucial contributor to company performance, and Progent's goal is to fix rather than just record technical problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group can supply online professional engineering expertise and training in special business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Tampa Florida remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering possible issues before they grow into downtime, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Tampa Florida, Progent's online computer support engineers are ready to deliver expert and affordable IT support the instant your company needs it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Tampa office deals with a regular independent consultant or maintains an in-house organization that can handle common network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to address unexpected system crises or particularly complicated integration projects.
Advantages of Progent's Network Help for Businesses in Tampa Florida
Progent's remote IT consulting services enable your Tampa company to realize the advantages of immediate, world-class network support without the cost of maintaining an in-house IT staff. Your information system will derive added business value by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Convenient remote expansion of your on-site support resources
For most organizations in Tampa Florida, nearby network support providers, whether represented by outside consultants or an in-house maintenance staff, can resolve the majority of network problems. However, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local support technicians. In these cases, Progent's online service experts provide an easy, fast, and budget-friendly solution to augment your local help and to convey useful information to improve your capability to resolve future issues locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller businesses often rely on independent freelance service providers. Although independent service people carry smaller overhead than larger support organizations and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the absence of reserve personnel may require your company to go without help during an emergency. As your business grows, network unavailability and problems with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support experts to make sure your IT system remains up and running.
- Build a Solid Basis for Seamless Expansion
Organizations typically begin with an IT system implemented on a modest budget. Without a strong infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. When a company grows, stability and expandability issues can impede the productivity of the business. Such poorly designed environments require careful assessment, smart strategic planning, and wide technical knowledge to evolve to a network architecture that can provide the stable foundation to handle critical business demands and simplify future growth.
- Interact with Problem Solvers Instead of Product Sellers
Smaller companies require guidance and technical training to navigate through an increasingly complex array of technology options capable of accelerating business success and enhancing efficiency. These companies do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the proposed
solution is designed around a profitable product rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the best needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical experience, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, in the trenches of network service, executing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT help, but also a consultant with proven methods for using computer knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.