Immediate Remote Troubleshooting for Tampa Florida IT Networks
For businesses in Tampa Florida, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent value because they have the real-world background and have access to the advanced technology needed to resolve most network problems quickly. This lowers immediate costs since service calls use up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at solving problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and field-tested processes which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's computer system without violating network security.
Progent's sophisticated technical support database application keeps detailed documentation for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of services rendered to every Progent client by every engineer. This archive of anomalies and resolutions is organized as a conveniently retrievable internal knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft make available additional vast technical databases and permit fast access to vendors' internal engineering staff so Progent's remote service experts can come up with the most efficient solutions in the least time.
Remote technical services offered by Progent to companies in Tampa Florida include:
Certified MS Windows Support
Progent's Microsoft-certified online support professionals offer network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to help your business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most challenging issues encountered in network infrastructure design, deployment, maintenance, compliance, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience permits them to fix problems quickly. In many instances, less qualified service providers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using sophisticated on-line support tools to provide fast, safe, and economical analysis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs offer expertise in all of Cisco's market leading family of infrastructure appliances by providing consulting services that include:
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts can provide a range of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or help you to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough network security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; setting up firewalls; building secure architectures for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad spectrum of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Tampa Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting support can guide you in building an efficient new Call Center or improving your current one, identifying or enhancing Call Center application software to handle the special requirements of your company, or adding occasional phone support staff to reinforce your existing Help Desk resources during unusually busy scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Tampa Florida immediate communication with a dependable technical support group with years of background providing telephone-based support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's target is to solve and not simply annotate network problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers phone-based advanced consulting expertise and training in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Tampa Florida online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your network support is proactive and automated. By anticipating possible trouble spots before they cause network outages, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a variety of operating systems.
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Tampa Florida, Progent's online network support specialists can provide professional and affordable system help the moment your business has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Tampa office deals with a local freelance support technician or employs a full time organization that know how to deal with common network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to address unexpected network crises or particularly complex integration problems.
Features of Progent's Remote Network Services for Tampa Florida
Progent's online help, Internet-based repair, system security consulting, and network management services give offices in Tampa Florida the greatest leverage for your IT investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk call center support and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Tampa Florida and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for phone support and asks for no monthly subscription fee for services provided during normal working hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to on-staff professionals with experience in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, MS Exchange expertise, network security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Software Programming
MySQL Management Support and Application Programming
Apple Mac Integration
Amazon MWS Software Design and Programming
By offering a full service one-stop source for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that address the unique needs of your company.
- Sophisticated Remote Access Tools
Protected remote access allows Progent's support experts to observe exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise demand a costly personal visit. State-of-the-art online connectivity software and expert engineers combine to enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Popular VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Service for High System Availability
For organizations with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-constrained offices whose clients require instant access to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical background, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to each customer. The practice of detailing and organizing service activity allows more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.