Immediate Remote Help for Tampa Computer Systems
For businesses located in Tampa or anywhere in Florida, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls require minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially important for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe only for the support that you receive. Unlike many online service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where fast solutions manage to end up as major invoices. Progent's penchant for solving problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized tools and proven processes that ensure the maximum degree of effectiveness for remote technical support and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to link to your company's environment remotely without compromising system security.
Progent's sophisticated service database system maintains extensive documentation of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services delivered to each Progent customer by any Progent consultant. This archive of anomalies and responses is organized as an easily exploitable proprietary database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the best solutions in the least time.
Online support available from Progent to clients in Tampa and anywhere in the state of Florida include:
Certified MS Windows Support
Progent's Microsoft-premier online support experts can provide network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and validates a person's network technology skills at the expert level. Cisco CCIEs can deal with the most difficult problems occurring in network infrastructure planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating program updates. CCIEs provide exceptional value since their deep experience enables them to solve problems rapidly. In many cases, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your computer system via the latest on-line troubleshooting technology to perform fast, secure, and affordable analysis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure devices by providing consulting services that include:
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security services to improve the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recover quickly following a serious breach. Security solutions available from Progent include: comprehensive data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; designing safe architectures for remote and mobile communication; securing your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a broad range of information technologies such as system architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems enables fast escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Tampa Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Call Center consulting services can guide you in creating an efficient new Call Center or improving your existing one, evaluating or modifying Help Desk software products to handle the special requirements of your company, or adding occasional phone support staff to supplement your internal Call Center team to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk staff of experienced information technology consultants offers your computer users in Tampa or anywhere in the state of Florida immediate contact with a dependable network service group with substantial background offering phone support and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a key contributor to company performance, and Progent's aim is to solve instead of just document network issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers remote and in-depth engineering support and education in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Tampa, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your IT support is proactive rather than reactive. By spotting potential problems before they expand into full-scale emergencies, system monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a combination of platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Tampa or anywhere in the state of Florida, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT support the instant your business needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Tampa business has a local independent support technician or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle unexpected system crises or especially complex integration projects.
Benefits of Progent's Network Help for Companies in Tampa
Progent's online network troubleshooting services enable your Tampa company to enjoy the advantages of immediate, world-class IT support without the expense of managing a full-time IT staff. Your network will acquire added business worth by becoming increasingly available, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
For most offices in Tampa and throughout Florida, nearby network service resources, whether consisting of freelance consultants or a full-time maintenance staff, can deal with the majority of network issues. However, major troubles may occur when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these instances, Progent's on-call service experts provide an easy, quick, and budget-friendly solution to supplement your regular resources and to transfer valuable information to increase your ability to resolve downstream problems locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller organizations commonly rely on individual freelance service providers. While freelance service people carry less internal costs than big support organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of reserve help may force your company to wait for assistance during an emergency. As your business expands, network unavailability and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system remains available.
- Create a Scalable Basis for Smooth Growth
Businesses often begin with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed systems require careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture that can offer the solid foundation to meet critical business demands and ease future growth.
- Work with Solution Providers Instead of Product Sellers
Smaller offices require advice and technical education to negotiate an ever more complicated maze of product alternatives available for accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is attempting to resell a specific vendor's products. IT support and product sales can result in a scenario where the recommended
solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match IT expertise with the best needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of network service, performing a broad range of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT skills, but also a consultant with proven methods for applying technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to each client. The discipline of documenting and archiving service records allows more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.