Immediate Online Troubleshooting for Tampa Computer Systems
Urgent Remote Technical Support for Tampa NetworksFor companies located in Tampa or anywhere in the state of Florida, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online support experts offer excellent leverage because they possess the practical experience and are equipped with the sophisticated tools necessary to solve most network issues quickly. This reduces immediate expenses since service calls require minimal billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating network outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical online support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast solutions somehow turn into major invoices. Progent's skill at handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies that allow the maximum degree of efficiency for remote help and repair for information networks of any size. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to connect to your environment without violating system security.

Progent's powerful customer support database system maintains detailed histories describing the service that Progent's customers have received. Progent's staff consultants have access to the history of all help provided to each Progent customer by any engineer. This history of issues and repairs is structured as a conveniently searchable internal knowledge base that allows Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft open up other vast technical knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's remote service specialists are able to determine optimal solutions in the least time.

Remote technical support services provided by Progent to companies in Tampa and anywhere in the state of Florida include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the budget to support an in-house Call Center but who require fast access to a reliable Call Center with professional phone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or improving your established one, identifying or modifying Help Desk application software to handle the particular demands of your company, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to deal with demanding situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Tampa or anywhere in the state of Florida fast communication with a large network service resource with extensive background delivering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a crucial driver of company success, and Progent's target is to solve rather than merely report network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Tampa, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive rather than reactive. By spotting possible issues before they grow into full-scale emergencies, system monitoring can head off stressful and expensive information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a mix of platforms.
How Your Tampa Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Tampa or anywhere in the state of Florida, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system help the moment your business needs it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Tampa office works with a regular independent consultant or employs an in-house IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Tampa
Progent's remote technical help services enable your Tampa company to realize the benefits of timely, enterprise-level network support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most organizations in Tampa and throughout Florida, local network service providers, whether made up of freelance consultants or an internal maintenance staff, can resolve the majority of network problems. However, serious problems may strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local service people. In these situations, Progent's online service experts offer an easy, fast, and affordable way to supplement your local resources and to transfer useful knowledge to increase your capability to resolve downstream problems locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller companies often depend on independent freelance service providers. Although independent service people have less internal costs than big service companies and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to go without assistance during an emergency. As your network expands, network downtime and trouble with vital applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support expertise to insure your network remains up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations often begin with an information architecture created on a shoestring budget. Without a proper framework, slap-dash repairs can get thrown on top of a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. Such badly built systems need careful analysis, smart strategic planning, and extensive technical knowledge to upgrade to a system architecture that can offer the solid foundation to handle critical business requirements and simplify downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller offices need advice and technical training to negotiate an ever more complicated maze of technology alternatives available for promoting business success and improving efficiency. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align IT expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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