Fast and Affordable Remote Help for Tampa Computer Systems
For organizations located in Tampa or anywhere in the state of Florida, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, plus the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated tools required to solve most information system issues rapidly. Efficient support reduces direct costs since solutions accumulate minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you pay just for the support that you actually get. In contrast to many online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where quick repairs somehow turn into substantial tabs. Progent's skill at handling problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested methodologies which promote the highest level of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to communicate with your network without violating network security.
Progent's sophisticated service reporting application includes extensive documentation describing the service that Progent's customers have been provided. Progent's staff service personnel have access to the history of assistance provided to every customer by any consultant. This history of issues and responses is organized as an easily accessible proprietary knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and allow fast access to vendors' internal product engineers so Progent's remote service specialists are able to come up with optimal solutions in the least time.
Remote technical support services offered by Progent to customers in Tampa and throughout the state of Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and indicates a person's technical knowledge at the expert level. CCIEs can resolve even the most stubborn challenges surrounding network infrastructure planning, deployment, management, compliance, and problem solving. CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network management utilities and coming up with workarounds or locating program patches. CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to fix problems quickly. In many instances, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of advanced on-line support tools in order to provide quick, safe, and economical analysis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's popular family of connectivity appliances by delivering services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security services that can improve the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate quickly following a serious penetration. Security support services available from Progent include: comprehensive data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; installing firewalls; designing safe mechanisms for remote and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent can provide expert remote support to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to cover a broad array of information technologies such as system architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Tampa Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or improving your established organization, selecting or enhancing Call Center application software to meet the special needs of your company, or providing temporary online staff to supplement your in-house Help Desk Call Center team to handle unusually busy scenarios such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran information technology professionals gives your workers in Tampa or anywhere in the state of Florida rapid contact with an efficient support resource with years of experience delivering telephone-based help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a key contributor to business productivity, and Progent's policy is to fix instead of just annotate technical issues.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff offers online professional engineering expertise and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Tampa, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your network maintenance is proactive and automated. By spotting looming problems before they expand into network outages, remote monitoring can head off disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems based on a mix of OS platforms.
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Tampa or anywhere in the state of Florida, Progent's online network support specialists are ready to provide expert and affordable system support whenever your business requires it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve network problems rapidly while avoiding the cost and lost time that comes with on-site support calls.
Even if your Tampa organization deals with a regular freelance support technician or employs a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected network emergencies or especially complex integration problems.
Features of Progent's Online Computer Services for Tampa
Progent's online support, Internet-based repair, system security consulting, and network administration services give companies in Tampa or anywhere in the state of Florida the greatest leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Tampa and is also ideal for networks in geographic regions of Florida that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for phone support and requires no monthly retainer for services delivered during normal working hours. This saves you from paying big bills for quick fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide help from authorized professionals who have skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's core support services consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting support for specific business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Database Administration and Software Development
Apple Mac Integration
Amazon MWS Application Development
By providing a convenient centralized resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough information technology solutions that fit the unique requirements of your company.
- Sophisticated Remote Connectivity Tools
Protected remote connectivity allows Progent's support experts to observe precisely what your users see. This makes it easier to find quick solutions to problems that could otherwise require a costly onsite service call. Effective remote access tools and experienced technicians together enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Support for High Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help per minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.