Fast and Affordable Online Troubleshooting for Tampa Florida Computer Networks
For businesses in Tampa Florida, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology required to solve the majority of network problems rapidly. Efficient support lowers direct costs since service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where quick solutions somehow end up as large tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and proven processes that promote the highest level of efficiency for remote engineering help and repair for computer systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's online support team to access your computer system remotely without compromising system security.
Progent's proven service database system maintains detailed records for the service that Progent's clients have received. Progent's team engineers have access to the specifics of assistance rendered to each client by any consultant. This history of anomalies and solutions is stored as a quickly searchable support knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's online service specialists can determine optimal solutions in the least time.
Online support services provided by Progent to customers in Tampa Florida include:
Certified Windows Experts
Progent's Microsoft-certified remote support professionals offer computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop support services to assist you business to deploy, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn challenges encountered in network planning, installation, administration, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or locating software patches. CCIEs represent an excellent value since their broad expertise enables them to solve problems quickly. In many cases, less experienced service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment using sophisticated on-line troubleshooting tools in order to perform efficient, safe, and economical diagnosis and repair.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking appliances. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet APs consulting services, Cisco wireless controllers integration consulting, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your company to clean up rapidly following a damaging penetration. Security support services available from Progent cover thorough information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile access; defending your email system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a wide spectrum of computer technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight series of network monitoring and management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Tampa Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or enhancing your established one, identifying or modifying Call Center application software to handle the special needs of your company, or providing occasional online staff to supplement your internal Call Center team during demanding scenarios such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network consultants provides your workers in Tampa Florida quick communication with a dependable network service resource with extensive background offering telephone-based help and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center perception as a crucial driver of business performance, and Progent's target is to solve and not merely annotate technical problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Tampa Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your network support is proactive and automated. By anticipating looming problems before they expand into network outages, proactive monitoring can avoid stressful and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Tampa Florida, Progent's online network support engineers can deliver effective and affordable system support the moment your business requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix network problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Tampa company works with a local independent support technician or maintains a full time IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to fix unexpected system crises or especially complex integration projects.
Details of Progent's Remote Network Support for Tampa Florida
Progent's phone support, remote repair, network security expertise, and system administration services give offices in Tampa Florida the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Tampa Florida and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for phone support and asks for no periodic subscription fee for services provided during regular business hours. This keeps you from paying big bills for simple repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings consist of system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting support for specific business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Software Design
Apple Mac Support
Amazon MWS Software Design and Programming
By offering a full service centralized resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that match the special requirements of your business.
- Sophisticated Online Access Tools
Protected online connectivity permits Progent's support professionals to see exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive onsite visit. Cutting-edge remote connectivity software and experienced engineers together enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Service for High System Uptime
For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose clients require instant access to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, performing a wide variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for using technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to every customer. The practice of detailing and organizing support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.