Remote Computer Network Support

for Small and Mid-size Company IT Networks
The Technical Response Center's Customer Commitment

Progent Technical Response Center Extended Hours SupportProgent's Technical Response Center (TRC) is committed to providing Progent's customers with the highest quality care available for urgent as well as standard technical issues. Progent's commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRC's guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRC's response based on that engineer's availability.

The TRC's Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now. The cost of this support starts at $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at a cost stating at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.

An index of content::

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  • After Hours wireless VoIP phones and Meraki APs Support Outsourcing Wi-Fi IP phone integration On-site Support
  • At Home Workers Toronto Guidance - Cloud Integration Technology Consulting Experts Toronto, ON Toronto At Home Workers Cloud Solutions Assistance Ontario
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  • Microsoft Certified Expert Dynamics NAV ERP Programming Firm
    Remote Support Dynamics 365 NAV

    Microsoft Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) offers SMBs a unified soultions for financial management, inventory, operations, capacity planning, procurement, sales, demand forecasting, and business reporting. Progent's Dynamics 365 Business Central/NAV experts can help you to manage your legacy Dynamics NAV system or migrate efficiently to a cloud-based, local, or hybrid deployment.

  • Biggest Supplemental IT Support Staffing Support Services Consulting Support Honolulu Hawaii Honolulu Temporary IT Staffing Support Oahu, Hawaii
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  • MCSE Expert Certified Developer Firm SQL
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    Microsoft SQL Server 2005 offers powerful, standardized tools to IT experts and information workers, lessening the difficulty of creating, integrating, managing, and using enterprise information and analytical programs in environments ranging from mobile devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and broad knowledge in designing and deploying information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

  • Fort Lauderdale Tamarac Fort Lauderdale Hermes Ransomware Settlement Negotiation Help Fort Lauderdale Crypto-Ransomware Negotiation Experts Fort Lauderdale
  • Hayward, CA Exchange 2010 Server Small Business Computer Consulting Firm Microsoft Exchange 2010 Small Office IT Support Berkeley
  • Immediate San Jose Network Security Consultant San Jose-Sunnyvale Networking Firm
  • Indianapolis IT Specialists Indianapolis-Marion County IT Specialists
  • Jersey City Secaucus Microsoft SharePoint Server 2013 Support Outsourcing Microsoft SharePoint Server 2007 Configuration Jersey City Weehawken North Bergen
  • Jersey City Work at Home Employees Cloud Integration Solutions Consulting Hudson County New Jersey Remote Workers Consultants near Jersey City - Cloud Technology Assistance
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  • Lincoln Offsite Workforce Endpoint Security Systems Consulting Experts Lincoln, NE Lincoln, NE Offsite Workforce Guidance nearby Lincoln - Network Security Solutions Assistance
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  • SQL Server 2016 Application Migration Technical Support Services
    SQL Server 2016 AlwaysOn Professional

    SQL Server 2016 introduces major improvements in performance, scale, security and compliance, uptime, mobile computing integration, and built-in BI. New features include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, R language integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over on-premises and cloud-based resources. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to assist businesses of all sizes to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).

  • Manhattan Beach Telecommuters Help Desk Solutions Consulting Experts Manhattan Beach-Redondo Beach, CA, America Manhattan Beach Work at Home Employees Help Desk Call Center Solutions Consulting Services Manhattan Beach-Torrance, California
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  • Exchange 2013 EAC Network Consulting
    Exchange 2013 Availability Services

    Exchange Server 2013 incorporates significant improvements to the functionality of Microsoft Exchange 2010 and introduces powerful new features plus a revamped architecture. These improvements favorably impact key IT areas such as manageability, availability, compliance, cost of ownership, collaboration, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient test and deployment plan, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing online consulting and support and management for Microsoft Exchange 2013.

  • Microsoft SharePoint Server 2007 Setup and Support New York City-Greenwich Village, NY, United States NYC-Greenwich Village, New York SharePoint Technology Consulting

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  • Exchange 2010 Upgrade Professional
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  • Florida Consulting
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  • Microsoft Certified Partner SQL Server 2017 Security and Compliance Online Support
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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

  • Work at Home Employees Joinville Consulting and Support Services - Cloud Systems Assistance At Home Workers Consulting Experts nearby Joinville - Cloud Integration Systems Consulting and Support Services Joinville
  • Work from Home Employees Assistance near Barra da Tijuca - Backup/Recovery Solutions Consulting Barra da Tijuca, RJ Barra da Tijuca Teleworkers Backup/Recovery Systems Consulting Experts
  • ransomware removal and restore Consultancy Engineers LockBit ransomware hot line

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    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
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