Online Network Support

for Small and Mid-size Business Computer Systems
The Technical Response Center's Customer Commitment

Progent Technical Response Center Extended Hours SupportProgent's Technical Response Center (TRC) is committed to providing Progent's customers with the highest quality care available for urgent as well as standard technical issues. Progent's commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRC's guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRC's response based on that engineer's availability.

The TRC's Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.

An index of content::

  • 24/7 BlackBerry Exchange Computer Support For Small Offices Brighton, East Sussex, South East England Remote BlackBerry Redirector Network Support Technician Hove
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  • Microsoft ISA Server IT Consulting
    24-Hour Microsoft ISA 2004 Server Specialists

    Progent’s Microsoft certified consultants offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can protect your IT system from attack by outside and internal sources. Forefront TMG and ISA Server perform deep examination of Internet protocols such as HTTP, which allows these products to uncover many attacks that can get by traditional firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through expert design and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified engineers can help your company to install Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront TMG.

  • After Hours Anchorage Offsite Workforce VoIP Systems Consulting Anchorage Alaska Anchorage Alaska At Home Workers Anchorage Consulting - VoIP Solutions Consultants
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  • Connecticut Implementation Support
  • Award Winning Virginia Beach At Home Workers Collaboration Solutions Expertise Virginia Beach, VA Remote Workers Consulting Services near me in Virginia Beach - Collaboration Technology Consulting and Support Services Virginia Beach Norfolk Newport News
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  • BlackBerry Enterprise Server Small Business Specialist Cambridge RIM BlackBerry Computer Consulting Cambridge
  • CentOS Linux, Solaris, UNIX Support Services Centro de São Paulo Debian Linux, Sun Solaris, UNIX Integration Services Sao Paulo State
  • Cisco Expert Indianapolis, Fort Wayne, Gary, IN Outsourcing Company Urgent Indianapolis Indiana Server Support
  • Computer Network Consulting Windows Server 2012 R2 Georgetown, US Windows Server 2016 Software Security Consultant
  • Consultants SMS Migration Systems Management Server Professionals

  • Consultant Services Exchange Server 2016 Upgrade Planning
    Exchange 2016 Upgrade Planning Engineer

    Progent can help you in any and all phases of your migration to Microsoft Exchange 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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  • Urgent Citrix VHD desktops IT Consultant
    Citrix XenDesktop Consulting

    Citrix offers a powerful family of products that deliver enterprise-class manageability, expandability, and performance for virtualizing servers and for centralized distribution of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to assess the strategic benefits of Citrix virtualization products and show you how to plan, test, deploy, troubleshoot, and maintain Citrix virtualization platforms.

  • Detroit-Southfield Networking Group 24 Hour Detroit-Southfield Small Business Network Consulting
  • Emergency Support and Integration CentOS Linux, Sun Solaris, UNIX Valencia-San Fernando, California CentOS Linux, Sun Solaris, UNIX Consultant Valencia
  • Exchange 2013 Availability Engineers Exchange 2013 Management Remote Technical Support
  • Exchange 2019 Engineers Brasília Exchange Server 2016 Computer Support Firms Brasilia
  • Exchange Server 2010 IT Consulting Oklahoma City Microsoft Exchange 2016 Network Specialists Oklahoma City Oklahoma
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  • Fault Tolerant Data Center Onsite Technical Support 24 Hour Fault Tolerant Internet Data Center IT Consulting
  • Firewall Audit Security Rancho Cordova-Folsom Firewall Network Security Auditing Rancho Cordova-Sacramento

  • At Home Employees IP Voice Support Services
    Technical Support Teleworker VoIP

    Progent can assist small and medium-size companies to set up VoIP platforms to give their remote workforce the benefit of transparent extensions of the corporate phone infrastructure.

  • Firewall Cybersecurity Tech Services Hayward California Network Security Auditing Firewall San Leandro, CA
  • New Jersey Outsourcing Companies
  • Firewall Security Audit Services Pennsylvania CISSP Network Consulting Philadelphia Pennsylvania
  • Fort Myers Work from Home Employees Endpoint Security Systems Expertise Fort Myers, Florida At Home Workforce Consulting Services near me in Fort Myers - Security Systems Expertise Fort Myers-Cape Coral, FL
  • Guadalajara Mexico Microsoft Exchange 2010 Small Business Networking Guadalajara Mexico Microsoft Exchange Server 2007 Network Design and Consulting
  • Nationwide Remote IT Service Providers
  • Guarulhos, Brazil Small Office Network Consulting Guarulhos, Brazil Service Provider
  • Hialeah, Florida IT Outsourcing Firms Computer Support Company Hialeah
  • Hosting for Exchange Technology Professional Hosting for Exchange Consulting
  • IT Consultant Small Office Small Business IT Services
  • Juniper SRX Series Router Computer Security Specialist Cybersecurity Group Juniper SRX650 Router
  • Lexington-Fayette At Home Workers Backup Technology Consulting and Support Services Fayette County Kentucky, United States Top Ranked Teleworkers Assistance - Lexington-Fayette - Backup/Recovery Solutions Consulting Lexington Blue Grass Airport LEX
  • MCSE Expert Certified SQL Server 2019 Performance Tuning Consulting Services SQL Server 2019 and Excel Setup and Support
  • Mandrake Linux, Sun Solaris, UNIX Technology Consulting Services Debian Linux, Sun Solaris, UNIX Support
  • Microsoft Exchange 2016 Computer Consulting Companies Irvine, United States Biggest Exchange 2010 Server IT Specialist Santa Ana-Costa Mesa
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  • Cybersecurity Group CheckPoint FireWalls
    Check Point 23000 Firewalls Security Firms

    Progent's Check Point experts can show you how to select and configure Check Point Firewall software and appliances powered by Check Point Software's technology to provide an economical and effective security defense for your business network. Progent can also help you configure other Check Point products such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security products from other suppliers and offer a central stop for on-going network support, maintenance, training, and consulting services.

  • Microsoft SQL Server 2016 IT Outsourcing Microsoft SQL Server 2016 IT Consulting Company

  • Emergency Exchange Server Migration Technology Professional
    Microsoft Exchange 2010 Migration Professionals

    Progent's Microsoft and Cisco-certified network engineers can assist you to assess the value of Exchange Server 2010 for your company and can assist you to plan and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will provide fast return on investment by increasing your workers' efficiency, cutting the expense of hardware and support, streamlining management, and consolidating your key communications technologies.

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  • Network Consultant Red Hat Linux, Solaris, UNIX Brisbane CBD Mandrake Linux, Solaris, UNIX Online Support Services Brisbane
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  • Orlando, Orange County Migration Consultants Cisco Orlando Florida Cisco Information Technology Consulting Company

  • Cisco and Microsoft Certified Experts Consultant Services 24x7 Support
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    For medium-size companies looking for IT consulting services, Progent can deliver a variety of alternatives such as local help, on-line assistance, off-site Call Center, round-the-clock support with remote system monitoring, temporary staff augmentation, business relocation services, application development, and expert consultation. For medium-size companies in California or other regions serviced by Progent's field engineers, Progent provides expert onsite support for fixing technical problems rapidly and affordably.

  • Remote Workforce Consulting in Detroit - Security Solutions Consultants Detroit Detroit At Home Workers Security Systems Expertise Motor City
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  • SQL Server 2019 Remote Consulting Huntsville, AL, United States Huntsville, Limestone County Technician Microsoft SQL 2014

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    Progent is organized provide in-depth remote support for all technologies common to small company information systems and allows you to outsource a variety of strategic, on-demand services including a temporary Chief Information Officer to offer advanced IT design and budgeting skills, a Technical Response Center for help desk services, proactive server monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management for major initiatives such as site relocations orOS migrations, connectivity experts for designing high-performance and reliable infrastructure, certified security specialists to verify information protection and compliance, disaster recovery specialists to help design business continuity strategies, and software developers to create, enhance, or repair mission-critical applications.

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  • Sioux Falls Small Office Network Consulting Services Exchange Server 2019 Microsoft Exchange Server 2007 Design Company Sioux Falls, Minnehaha County

  • SQL Server 2019 Express Computer Consultant
    SQL Server 2019 Development On-site Support

    Progent's certified SQL Server 2019 consultants can help you to evaluate the advantages for upgrading to SQL Server 2019 and can provide rapid online or onsite access to consulting experts in solution design and deployment, software development, SQL Server management, and network security.

  • Vermont Technical Support Firm
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  • Small Business Software Consulting Firm
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    Progent provide organizations of any size world-class IT online or on-premises consulting services for networks powered by Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also can provide security consulting for companies ranging from the small office to the worldwide enterprise.

  • System Center 2016 Security and Compliance Technical Consultant System Center 2016 Endpoint Protection Help and Support
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    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, GA
    Arlington, TX
    Arnold, CA
    Atherton, CA
    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Bayswater, WA
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
    Bend, OR
    Benicia, CA
    Berkeley, CA
    Berlin, CT
    Blacklick, OH
    Blacksburg, VA
    Bloomington, MN
    Blythe, CA
    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Camp Hill, PA
    Campbell, CA
    Cambridge, MCA
    Carmel, CA
    Carmichael, CA
    Castro Valley, CA
    Chicago, IL
    Chino, CA
    Christiansburg, VA
    Cincinnati, OH
    Citrus Heights, CA
    Cleveland, OH
    Clifton, NJ
    Coconut Grove, FL
    Colleyville, TXC
    Colorado Springs, CO
    Columbia, SC
    Columbus, OHC
    Concord, CA
    Coral Springs, FL
    Cornelia, GA
    Corpus Christi, TX
    Corte Madera, CA
    Costa Mesa, CA
    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
    Cypress, CA
    Dallas, TX
    Daly City, CA
    Danville, CA
    Darien, IL
    Decatur, GA
    Del Rio, TX
    Denver, CO
    Dixon, IL
    Downey, CA
    Dublin, CA
    Eagan, MN
    Eagle, ID
    East Palo Alto, CA
    Eden, NC
    Edgecomb, ME
    El Cajon, CA
    El Cerrito, CA
    El Dorado Hills, CA
    El Granada, CA
    El Paso, TX
    Elgin, IL
    Emeryville, CA
    Escondido, CA
    Fairbanks, AK
    Fairfield, CA
    Farmington, NM
    Fayetteville, GA
    Fergus Falls, MN
    Fontana, CA
    Fort Worth, TX
    Foster City, CA
    Fremont, CA
    Frisco, TX
    Fort Lauderdale, FL
    Fort Worth, TX
    Flushing, MI
    Gardner, IL
    Geyserville, CA
    Gilroy, CA
    Glendale, CA
    Grand Ledge, MI
    Granite Bay, CA
    Granite Falls, NC
    Grass Valley, CA
    Greenbrae, CA
    Greenfield Center, NY
    Greenville, SC
    Greenwood Village, CO
    Grenada, MS
    Grover City, CA
    Hartley, TX
    Hayward, CA
    Heathrow, FL
    Herndon, VA
    Highland Park, IL
    Hillsboro, OR
    Houston, TX
    Honolulu, HI
    Houston, TX
    Huntsville, AL
    Hurricane, UT
    Indianapolis, IN
    Irvine, CA
    Irving, TXA
    Irving, CA
    Itasca, IL
    Jackson, MO
    Jackson, TN
    Jackson, WY
    Jacksonville, FL
    Jefferson, OH
    Jersey City, NJ
    Johnstown, PA
    Kapolei, HI
    Kansas City, MO
    Kent, WA
    Kodiak, AK
    La Jolla, CA
    La Mesa, CA
    Lansing, MI
    Larkspur, CA
    Las Vegas, NV
    LaVergne, TN
    Lawrenceville, NJ
    Leawood, KS
    Lexington, KY
    Lincoln, CA
    Little Rock, AR
    Livermore, CA
    Loganville, GA
    Lodi, CA
    Londonderry, NH
    Long Beach, CA
    Los Altos, CA
    Los Angeles, CA
    Los Gatos, CA
    Louisville, KY
    Lubbock, TX
    Lutherville, MD
    Madisonville, LA
    Manteca, CA
    Marion, IA
    Martinez, CA
    Maui, HI
    Manteca, CA
    Mather, CA
    McKenzie, TN
    McSherrystown, PA
    Menlo Park, CA
    Mertztown, PA
    Mesa, AZ
    Miami, FL
    Milford, DE
    Milford, NH
    Mill Valley, CA
    Milpitas, CA
    Milwaukee, WI
    Milwaukie, OR
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    Modesto, CA
    Monterey, CA
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    Morgan Hill, CA
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    New Orleans, LA
    New York City, NY
    Newark, CA
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    Oklahoma City, OK
    Oakland, CA
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    Oakville, MO
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    Paget, Bermuda
    Palm Beach, FL
    Palm Beach Gardens, FL
    Palo Alto, CA
    Panama City, FL
    Paso Robles, CA
    Patterson, CA
    Petaluma, CA
    Phoenix, AZ
    Pittsburg, CA
    Pittsburgh, PA
    Plano, TX
    Pleasant Hill, CA
    Pleasanton, CA
    Plum, PA
    Plymouth, MI
    Point Reyes Station, CA
    Point Richmond, CA
    Portland, OR
    Portola Valley, CA
    Raleigh, NC
    Rancho Cordova, CA
    Redwood City, CA
    Redwood Shores, CA
    Reno, NV
    Reston, VA
    Richmond, CA
    Richmond, VA
    Rio Vista, CA
    Riverton, UT
    Rockville, MD
    Rolling Meadows, IL
    Roseville, CA
    Round Rock, TX
    Sacramento, CA
    Saint Paul, MN
    Salt Lake City, UT
    San Antonio, TX
    San Bruno, CA
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    San Francisco, CA
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    San Ramon, CA
    Santa Clara, CA
    Santa Cruz, CA
    Santa Rosa, CA
    Saratoga, CA
    Sausalito, CA
    Scotts Valley, CA
    Scottsdale, AZ
    Sealy, TX
    Seattle, WA
    Slidell, LA
    Sonoma, CA
    Soquel, CA
    South Lake Tahoe, CA
    South San Francisco, CA
    Spokane Valley, WA
    Springfield, CO
    Springfield, OR
    Springville, IN
    Springville City, UT
    Stockton, CA
    St. Helena, CA
    Sunnyvale, CA
    Temecula, CA
    Tempe, AZ
    Temple City, CA
    The Woodlands, TX
    Torrance, CA
    Tracy, CA
    Trumbauersville, PA
    Tualatin, OR
    Turlock, CA
    Union City, CA
    Union City, GA
    Vacaville, CA
    Vancouver, WA
    Victorville, CA
    Wallingford, CT
    Walnut Creek, CA
    Waltham, MA
    Warren, OH
    Watsonville, CA
    Wayne, NJ
    West Hollywood, CA
    West Sacramento, CA
    Westport, CT
    Wichita, KS
    Wilmington, DE
    Windsor, CA
    Winter Park, FL
    Winter Springs, FL
    Winston-Salem, NC
    Woburn, MA
    Wolfeboro Falls, NH
    Woodbridge, VA
    Woodcliff Lake, NJ
    Woodland, CA
    Woodside, CA
    Yakima, WA
    Yankton, SD
    York, NE
    Yountville, CA
    Yuba City, CA