Online Computer Troubleshooting

for Small and Mid-size Business Computer Systems
The Technical Response Center's Customer Commitment

Progent Technical Response Center Extended Hours SupportProgentís Technical Response Center (TRC) is committed to providing Progentís customers with the highest quality care available for urgent as well as standard technical issues. Progentís commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRCís guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRCís response based on that engineerís availability.

The TRCís Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.†This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.

More topics of interest:

An index of content::

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SSCP Information Technology Integrators

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BlackBerry BPS Networking Services Corpus Christi, TX Corpus Christi Texas BlackBerry Redirector Small Business IT Outsourcing Services
BlackBerry Enterprise Server On-site Technical Support Fort Worth North Texas Network Consult for BlackBerry Desktop Manager in Fort Worth
BlackBerry Software Network Consulting Organization in St Paul Airport MSP BlackBerry Exchange Small Business Network Consulting Services
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Citrix Hypervisor Consulting
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California Cisco and Microsoft Certified Experts Migration Consultant for Stanislaus County Modesto Network Security Consultant in California
CentOS Linux, Solaris, UNIX Support Outsourcing in Lexington Blue Grass Airport LEX Red Hat Linux, Sun Solaris, UNIX Remote Technical Support Fayette County Kentucky
Cisco CCIE Service Provider Support Remote Support Job Toledo Ohio Microsoft Consulting Job Openings Toledo, OH
Cisco CCIE Small Office IT Consultant Microsoft Exchange Integration Specialists Cambridge, MA
Cisco Computer Consultancy Firm Designers for Cisco
Cisco NSS3000 Network Storage Systems Consulting Services Cisco Spam Blocker Cybersecurity Group
Cisco System Support for Nashville, Tennessee Cisco and Microsoft Certified Information Technology Consultant for Nashville, Tennessee
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Envisioning Phase: Requirements Definition Integration Services
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Compliance Auditor in Kansas City Auditing for CISSP Kansas City
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Exchange Servers and Macintosh workstations can work together efficiently. Progent's Mac and Microsoft premier consultants can help you install Microsoft Entourage and Exchange so your Mac users are able to collaborate with colleagues who run Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to get and send email, search the GAL, import addresses, synchronize appointments, and invite fellow workers to conferences via your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are enabled. Progent also can provide customized onsite Entourage education.

Consultancy in Grand Rapids Michigan Network Support Group for Exchange Server 2013 Grand Rapids, Kent County
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Consultant Services for Slackware Linux, Solaris, UNIX in Georgetown Fedora Linux, Sun Solaris, UNIX Network Consultants Ronald Reagan Washington Airport DCA
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Dallas Fort Worth Metroplex Microsoft SharePoint Server 2013 Remote Technical Support SharePoint Server 2010 Integration Support in Garland
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Emergency Suse Linux, Sun Solaris, UNIX Engineer Support and Help
System Center 2016 Amazon AWS Integration Support and Help
Microsoft Experts Technical Support for System Center 2016 Disaster Recovery

System Center 2016 provides important improvements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; unified management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

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Microsoft Exchange Server 2007 Outsourcing Company Small Office Network Consultant
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Network Consulting for Monitoring and Reporting Technical Support for MOM 2007
Networking Service Providers in Gainesville Florida Microsoft Exchange Networking Firm
Northern California Rancho Cordova Small Business Network Consultant Rancho Cordova Technical Support Outsource California
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On-site Support for Cisco Cisco IT Management
On-site and Remote Support for Nationwide Support Cisco Support Outsourcing in Englewood, IL
Dynamics GP Visual Studio Consultancy
Dynamics GP Customization Consultancy

Progent's expert solution designers and programmers can help your business to create customizations to Microsoft GP that support the unique needs of your business while retaining the advantages of Windows integration. Progent can also provide help with a variety of software development tools that can be utilized to create integrations with Microsoft GP. These tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

Online Troubleshooting for SharePoint 2013 Albuquerque, Bernalillo County Consulting Services for SharePoint 2013 in Albuquerque, Bernalillo County
Microsoft Certified Windows Server 2008 Consultant Services
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Outsourcing for SCDPM 2012 Protection Groups SCDPM 2012 Backup and Restore Information Technology Consulting
PowerPivot for SharePoint Information Technology Consulting Troubleshooting for SQL Server 2012 Monitoring
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Professional for Exchange 2010 Availability Support Outsourcing for Microsoft Exchange
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San Jose System Consulting Northern California Security Consultants in California
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Security Consulting Group Microsoft LCS Server Engineers
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Small Business Server Support for Microsoft SQL Server 2016 Salt Lake City, UT SQL Server 2012 Small Business Computer Consulting Firm
Apple iCloud Support Outsourcing
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Small Office IT Outsourcing California Monterey Data Recovery in Northern California
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SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the fast development of a new generation of high-end applications that can give your company a critical competitive edge. SQL Server provides core support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.

Sonoma Computer Network Providers California IT Consulting Firms for Healdsburg California
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Progent offers remote and onsite consulting to assist your organization with any aspect of business intelligence reporting ranging from troubleshooting or modernizing reports to planning and deploying an advanced BI solution. Progent's BI consultants can assist your company to support your current reporting environment, help you to migrate reports and databases from a legacy reporting platform to a modern one, and provide custom remote mentoring tailored to your specific requirements. Progentís business reporting and analytics consultants offer experience in all popular BI reporting tools such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

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Exchange 2013 incorporates major improvements to the capabilities of Microsoft Exchange 2010 and delivers powerful new features as well as a redesigned architecture. These enhancements favorably impact vital IT areas like manageability, availability, security, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, create an efficient test and rollout plan, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent can also provide affordable remote support and management for Microsoft Exchange 2013.

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Idaho Computer Systems Consulting

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Sampling of Cities
Where Progent Has
Provided Remote Support

Aberdeen, NC
Alameda, CA
Alamo, CA
Alpharetta, GA
American Canyon, CA
Anacortes, WA
Anaheim, CA
Anchorage, AK
Annapolis, MD
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Paso Robles, CA
Patterson, CA
Petaluma, CA
Phoenix, AZ
Pittsburg, CA
Pittsburg, PA
Plano, TX
Pleasant Hill, CA
Pleasanton, CA
Plum, PA
Plymouth, MI
Point Reyes Station, CA
Point Richmond, CA
Portland, OR
Portola Valley, CA
Raleigh, NC
Rancho Cordova, CA
Redwood City, CA
Redwood Shores, CA
Reno, NV
Reston, VA
Richmond, CA
Richmond, VA
Rio Vista, CA
Riverton, UT
Rockville, MD
Rolling Meadows, IL
Roseville, CA
Round Rock, TX
Sacramento, CA
Saint Paul, MN
Salt Lake City, UT
San Antonio, TX
San Bruno, CA
San Carlos, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Leandro, CA
San Mateo, CA
San Pablo, CA
San Rafael, CA
San Ramon, CA
Santa Clara, CA
Santa Cruz, CA
Santa Rosa, CA
Saratoga, CA
Sausalito, CA
Scotts Valley, CA
Scottsdale, AZ
Sealy, TX
Seattle, WA
Slidell, LA
Sonoma, CA
Soquel, CA
South Lake Tahoe, CA
South San Francisco, CA
Spokane Valley, WA
Springfield, CO
Springfield, OR
Springville, IN
Springville City, UT
Stockton, CA
St. Helena, CA
Sunnyvale, CA
Temecula, CA
Tempe, AZ
Temple City, CA
The Woodlands, TX
Torrance, CA
Tracy, CA
Trumbauersville, PA
Tualatin, OR
Turlock, CA
Union City, CA
Union City, GA
Vacaville, CA
Vancouver, WA
Victorville, CA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warren, OH
Watsonville, CA
Wayne, NJ
West Hollywood, CA
West Sacramento, CA
Westport, CT
Wichita, KS
Wilmington, DE
Windsor, CA
Winter Park, FL
Winter Springs, FL
Winston-Salem, NC
Woburn, MA
Wolfeboro Falls, NH
Woodbridge, VA
Woodcliff Lake, NJ
Woodland, CA
Woodside, CA
Yakima, WA
Yankton, SD
York, NE
Yountville, CA
Yuba City, CA