Remote Computer Support

for Small and Mid-size Business IT Networks
The Technical Response Center's Customer Commitment


Progent Technical Response Center Extended Hours SupportProgent's Technical Response Center (TRC) is committed to providing Progent's customers with the highest quality care available for urgent as well as standard technical issues. Progent's commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRC's guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRC's response based on that engineer's availability.

The TRC's Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.

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Progent's CCIE-certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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Oracle DBA Consulting
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Progent offers fast and affordable remote access to an authorized Oracle database administration expert or an Oracle application developer. Progent can provide advanced database administration services for all versions of Oracle's RDBMS platform and can also help plan, create, update, or fix Oracle applications written with SQL and PL/SQL. Progent also offers consulting for Streams replication technologies and ASM file/volume manager.

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Exchange Server 2000 Consulting
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Technical Support Windows and macOS coexistence
Specialist Mac and Windows

Progent's support specialists in Apple OS X and Windows technology can show you how to combine Mac and Windows computers into cohesive networks with resource sharing and collaboration functionality. Allowing productive cooperation among a variety of servers and workstations powered by Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Windows products. Progent's background in Windows and Macintosh service makes it possible to offer world class support to businesses that rely on these platforms to keep their strategic edge. Progent's consultants can also assist you to interface Apple's iPhones and iPads with your Windows network.

Plano Fedora Linux, Sun Solaris, UNIX Support Ubuntu Linux, Solaris, UNIX Online Technical Support in Plano Dallas

SharePoint Designer 2010 Information Technology Consulting
Microsoft SharePoint 2010 Information Technology Consulting

Progent's Microsoft-certified consultants offer affordable online technical support and programming services to help you to design, implement, manage, and maintain Microsoft SharePoint 2010 installations that can include web pages that can function as intranets, extranets, document and media management applications, blogs, data marts, business information systems, enterprise-wide search engines, Visio-driven workflows, and other utilities to promote and enhance information sharing. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's popular desktop programs like Excel, Word, PowerPoint, and Project. Progent can assist your business to migrate from earlier releases of SharePoint or move a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.

Pleasanton California Telecommuter Jobs Computer Consulting Contract Job Microsoft Consulting in Livermore, Alameda County
ProSight DPS Cloud Backup Services Computer Consultant ProSight Hybrid Cloud Data Backup Services Integration

Professionals Internet Carrier Selection
24/7/365 Internet Connection Consultants

Progent offers access to the cost-effective support of remote Internet connectivity experts to help your company to assess or enhance your Internet services so your Internet access solution aligns with your business needs. Services provided by Progent's engineers include assessment of your current bandwidth utilization, carrier and service plan comparison and selection, network provisioning, and overseeing a smooth move to a new ISP and/or service arrangement. Network provisioning can include optimizing current routers and configuring new ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.

Professionals Microsoft Azure integration Microsoft Azure firewall configuration Development Companies

Security Auditor Juniper Firewall/VPN
Juniper Firewalls Network Consultant

Progent's Juniper-certified NetScreen consultants can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to the latest Juniper technologies, and troubleshoot network infrastructure problems in Juniper-only or mixed-vendor environments.

Professionals Virtual Machine Hosting 24x7 Specialists ProSight Virtual Hosting

Professionals Data Center
Hosting Computer Engineer

Progentís data center IT services are designed for companies with hardware located at Internet Data Centers or data center colocation hosting sites and requiring on-demand on-premises help at the colocation facility plus off-site support from Microsoft and Cisco Premier Certified experts. Progent provides a complete array of Internet Data Centers and data center and co-location consulting services such as system architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications infrastructure, design and deployment of high availability systems, defining and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing solutions, and planning high-availability server and storage cluster systems.

Redhat Linux, Solaris, UNIX Integration Support Milwaukee Wisconsin Technical Support CentOS Linux, Sun Solaris, UNIX

ProSight Email Guard Outbound Email Encryption Specialists
Consultants Email Virus Signature

Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.

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Remote Sunnyvale Consolidate On-Call Services Mountain View
Remote Support Job Network Consultant Vallejo, Benicia Telecommuter Jobs Microsoft MCTS Support in Napa County
Remote Troubleshooting Sales Office Award Winning Remote Office IT Consultant
Reno, NV Online Support Reno IT Technical Support Company
Roseville Information Technology Outsourcing Firm Support Organizations Citrus Heights
SQL Server 2014 AlwaysOn Availability Groups Remote Support SQL Server 2014 Capacity Planning Outsourcing




Small to mid-sized businesses can now get all the advantages of Operations Manager 2007 and also have quick access to Progentís Microsoft Premier IT consulting professionals. With Progent's economically priced network support programs, small and midsize organizations can choose a basic Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager to provide small business information systems world-class availability, protection, and performance.

SQL Server 2019 Small Business IT Outsourcing Top Rated Expert SQL 2012
SQL Small Business IT Support Firms New Jersey SQL PC Consulting
Sacramento County Computer Companies Sacramento Professional
Saddle Brook-Carlstadt Biggest Debian Linux, Solaris, UNIX Remote Support Slackware Linux, Sun Solaris, UNIX Technical Support in Saddle Brook-Moonachie, NJ
Seattle, WA Small Business Computer Consulting Services Top Quality CCIE Expert Certified Seattle, WA, Spokane, WA, Tacoma, WA Small Business Server Support
Security Auditor Maricopa County Arizona Firewall Security Auditing Maricopa County Arizona
Security Consultants WatchGuard Firebox M470 Firewall WatchGuard Firebox T70 Firewall Network Security Auditing
Security Security Audits in NYC, NY Security Audits Security in Midtown Manhattan
Security Team Security Planning Watchguard Security Contractors
Security Technical Support Services in Las Vegas, Henderson, Paradise, NV Network Security Auditor Security Nevada
SharePoint Computer Network Support Newark, NJ SharePoint IT Solution Providers in New Jersey

MCSE Expert Certified Project Server Reports
Microsoft Project Server Reporting Consult

Progent's Microsoft-certified engineers offer in-depth support in implementing, operating and debugging all versions of Project Server and can provide a broad range of affordable online support services based on proven best practices to assist businesses of any size to receive all the advantages of this leading project management solution. Support services offered by Progent include solution design, installation and upgrades, strategies for safe collaboration among onsite and offsite users, network optimization, and specialized online training classes.

Small Business IT Outsourcing Networking Charleston Mount Pleasant Microsoft Computer Small Business Computer Consulting Company Charleston, SC
Small Business IT Support Firms Network Management Network Management Computer Systems Consulting

Cisco and Microsoft Certified Information Technology Consulting CIO
Part-Time CIO Online Troubleshooting

Progent can provide the part-time or temporary services of a seasoned CIO who can provide a broad perspective to help your company select and maintain network solutions to meet your current situation and that can be a firm basis for your future growth. Progent's part-time CIO consulting services provide financial leverage to companies trying to maximize the benefits from their IT expenditures but who are unable or unwilling to take on one more executive-level manager to their head count. Since Progent is vendor-agnostic, with a sizable team of engineers certified to support all major operating systems and connectivity technologies plus a wide range and application software, Progent is in an ideal position to provide unbiased recommendations as well as advanced technical support for developing information solutions that fit the particular needs of your business.

Small Business Network Consulting BlackBerry Exchange Rochester Rochester New York Information Technology Outsourcing Firms BlackBerry BES Server
Small Business Network Consulting Services Cisco Madison Cisco Network Service in Madison, WI
Small Office IT Consulting Cisco CCIE Remote Cisco Firewall Network Installation

ISSAP Certified Security Architecture Engineers
Cybersecurity Architecture Professional

Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous testing and extensive experience with network security architecture. ISSAP consultants have comprehensive knowledge of access control mechanisms and methodologies, phone system and network protection, cryptography, needs evaluation, business continuity and DRP, and physical security integration. Progent's ISSAP-certified security specialists can help your company with all phases of architecture security.

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SonicWall NSA Firewall Technical Support Services SonicWall NSSP 12000 Firewall Network Security Auditor
Sonoma County Specialist 24/7 Technical Consulting Petaluma
Specialists Redhat Linux, Sun Solaris, UNIX Knoxville, TN 24x7 Support and Help Debian Linux, Solaris, UNIX
Stockton, CA Information Technology Outsourcing Companies Immediate Stockton Engineer

VMware Troubleshooting
VMware vCenter Server Professional

Progent can provide the assistance of a certified VMware VCDX expert to help you design, deploy, administer and repair VMware vSphere-based virtualization solution for local networks, private and public clouds, or hybrid cloud systems. Progent offers advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility.

Suse Linux, Solaris, UNIX Online Consulting Eugene Springfield Professionals Ubuntu Linux, Sun Solaris, UNIX

24-7 Firewall Support Juniper Junos os
24x7 Juniper Junos Management Consulting

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

Tacoma Windows 2008 Server IT Management Open Now Systems Support Windows Server 2016 SeaTac Airport SEA
Top BlackBerry Professional Software Small Business Server Support Irvine BlackBerry installation and Administration in Irvine
Top Exchange 2010 Configuration Consultant Services Exchange Server 2010 Migration Setup and Support

Solaris Specialist
Solaris Engineers

Progent's Solaris family support experts provide small businesses and developers help with managing and supporting Sun Solaris environments that run with Microsoft-based networks. Progent offers your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad array of experience provides you with an easy one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform connectivity and communications environment that allows Solaris and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

Top ProSight Remote Network Management Professional ProSight Remote IT Management Specialists
Top Specialists Exchange Email Hosting Exchange Server Hosting Consultants
VMM Console Online Technical Support Network Consultant SCVMM
VMware On-site Technical Support VMware Private Cloud Specialist
Vacaville Installation Solano County Small Business Network Support

Remote Support Call Center Management Services
Integration Services Service Desk Management Support

Progentís Co-managed Help Desk service allows your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading shared professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

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Windows Server 2012 R2 Migration Support Edison-Somerset County, New Jersey Windows Server 2016 Information Technology Consulting Firm Edison-New Brunswick, New Jersey

Network Engineers Remote Support Jobs
Contract Cisco Consulting Career

Progent is seeking a variety of full-time workers including motivated MCSEs; network consultants who have Cisco CCDP or CCIE certification; and consultants for fault-tolerant system architecture with backgrounds in mobile connectivity, wireless networking, non-stop systems, disaster recovery planning, data preservation, and VMware technology. We are also seeking desktop support technicians, remote service professionals, and CISSP or CISA certified security consultants. Progent is also hiring veteran managers able to operate efficiently in Progent's high-growth, virtual office environment. Progent contracts freelance professionals with proven expertise and field experience in crucial IT areas outside our primary service focus. Progent's Experts Group hires independent consultants who can provide advice and programming support for strategic applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; possess specialized knowledge of non-Microsoft operating systems such as Linux derivatives, Apple OS, or Solaris, or offer world-class skills in technologies such as telecommunications, web design, Electronic Data Interchange, eCommerce, or database management. Freelance consultants certified by Progent cooperate with our staff consultants to provide end-to-end IT services for small and midsize business networks.

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Windows Server 2016 Small Business IT Outsourcing Companies in Montgomery, AL Urgent Microsoft Windows Server 2016 Migration Consultant in Montgomery Alabama
Windows Specialists in Manhattan, NY Manhattan-Upper West Side, NY Windows Server 2012 R2 Information Technology Consulting Group
Wireless Security Inventory Consultants Technology Professional Information Risk Assessment
North Dakota Onsite Support


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Sampling of Cities
Where Progent Has
Provided Remote Support

Aberdeen, NC
Alameda, CA
Alamo, CA
Alpharetta, GA
American Canyon, CA
Anacortes, WA
Anaheim, CA
Anchorage, AK
Annapolis, MD
Aptos, CA
Arlington, GA
Arlington, TX
Arnold, CA
Atherton, CA
Atlanta, GA
Auburn, MA
Austin, TX
Baltimore, MD
Bayswater, WA
Beaverton, OR
Bellevue, ID
Belmont, CA
Bend, OR
Benicia, CA
Berkeley, CA
Berlin, CT
Blacklick, OH
Blacksburg, VA
Bloomington, MN
Blythe, CA
Boca Raton, FL
Boise, ID
Boston, MA
Brisbane, CA
Broadway, VA
Brooklyn, NY
Broomfield, CO
Brunswick, GA
Burlingame, CA
Cameron Park, CA
Camp Hill, PA
Campbell, CA
Cambridge, MCA
Carmel, CA
Carmichael, CA
Castro Valley, CA
Chicago, IL
Chino, CA
Christiansburg, VA
Cincinnati, OH
Citrus Heights, CA
Cleveland, OH
Clifton, NJ
Coconut Grove, FL
Colleyville, TXC
Colorado Springs, CO
Columbia, SC
Columbus, OHC
Concord, CA
Coral Springs, FL
Cornelia, GA
Corpus Christi, TX
Corte Madera, CA
Costa Mesa, CA
Cottonwood, AZ
Cromwell, CT
Cupertino, CA
Cypress, CA
Dallas, TX
Daly City, CA
Danville, CA
Darien, IL
Decatur, GA
Del Rio, TX
Denver, CO
Dixon, IL
Downey, CA
Dublin, CA
Eagan, MN
Eagle, ID
East Palo Alto, CA
Eden, NC
Edgecomb, ME
El Cajon, CA
El Cerrito, CA
El Dorado Hills, CA
El Granada, CA
El Paso, TX
Elgin, IL
Emeryville, CA
Escondido, CA
Fairbanks, AK
Fairfield, CA
Farmington, NM
Fayetteville, GA
Fergus Falls, MN
Fontana, CA
Fort Worth, TX
Foster City, CA
Fremont, CA
Frisco, TX
Fort Lauderdale, FL
Fort Worth, TX
Flushing, MI
Gardner, IL
Geyserville, CA
Gilroy, CA
Glendale, CA
Grand Ledge, MI
Granite Bay, CA
Granite Falls, NC
Grass Valley, CA
Greenbrae, CA
Greenfield Center, NY
Greenville, SC
Greenwood Village, CO
Grenada, MS
Grover City, CA
Hartley, TX
Hayward, CA
Heathrow, FL
Herndon, VA
Highland Park, IL
Hillsboro, OR
Houston, TX
Honolulu, HI
Houston, TX
Huntsville, AL
Hurricane, UT
Indianapolis, IN
Irvine, CA
Irving, TXA
Irving, CA
Itasca, IL
Jackson, MO
Jackson, TN
Jackson, WY
Jacksonville, FL
Jefferson, OH
Jersey City, NJ
Johnstown, PA
Kapolei, HI
Kansas City, MO
Kent, WA
Kodiak, AK
La Jolla, CA
La Mesa, CA
Lansing, MI
Larkspur, CA
Las Vegas, NV
LaVergne, TN
Lawrenceville, NJ
Leawood, KS
Lexington, KY
Lincoln, CA
Little Rock, AR
Livermore, CA
Loganville, GA
Lodi, CA
Londonderry, NH
Long Beach, CA
Los Altos, CA
Los Angeles, CA
Los Gatos, CA
Louisville, KY
Lubbock, TX
Lutherville, MD
Madisonville, LA
Manteca, CA
Marion, IA
Martinez, CA
Maui, HI
Manteca, CA
Mather, CA
McKenzie, TN
McSherrystown, PA
Menlo Park, CA
Mertztown, PA
Mesa, AZ
Miami, FL
Milford, DE
Milford, NH
Mill Valley, CA
Milpitas, CA
Milwaukee, WI
Milwaukie, OR
Minneapolis, MN
Modesto, CA
Monterey, CA
Moraga, CA
Morgan Hill, CA
Mountain View, CA
Mt. View, CA
Mulino, OR
Nantucket, MA
Napa, CA
Napa, CA
Naperville, IL
Nashua, NH
Nevada City, CA
New Orleans, LA
New York City, NY
Newark, CA
North Kingstown, RI
Novato, CA
Oak Park, IL
Oklahoma City, OK
Oakland, CA
Oakland Park, FL
Oakville, MO
Omaha, NE
Ontario, OR
Orange, CA
Orem UT
Orinda, CA
Orlando, FL
Owings Mills, MD
Oxnard, CA
Pacheco, CA
Paget, Bermuda
Palm Beach, FL
Palm Beach Gardens, FL
Palo Alto, CA
Panama City, FL
Paso Robles, CA
Patterson, CA
Petaluma, CA
Phoenix, AZ
Pittsburg, CA
Pittsburgh, PA
Plano, TX
Pleasant Hill, CA
Pleasanton, CA
Plum, PA
Plymouth, MI
Point Reyes Station, CA
Point Richmond, CA
Portland, OR
Portola Valley, CA
Raleigh, NC
Rancho Cordova, CA
Redwood City, CA
Redwood Shores, CA
Reno, NV
Reston, VA
Richmond, CA
Richmond, VA
Rio Vista, CA
Riverton, UT
Rockville, MD
Rolling Meadows, IL
Roseville, CA
Round Rock, TX
Sacramento, CA
Saint Paul, MN
Salt Lake City, UT
San Antonio, TX
San Bruno, CA
San Carlos, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Leandro, CA
San Mateo, CA
San Pablo, CA
San Rafael, CA
San Ramon, CA
Santa Clara, CA
Santa Cruz, CA
Santa Rosa, CA
Saratoga, CA
Sausalito, CA
Scotts Valley, CA
Scottsdale, AZ
Sealy, TX
Seattle, WA
Slidell, LA
Sonoma, CA
Soquel, CA
South Lake Tahoe, CA
South San Francisco, CA
Spokane Valley, WA
Springfield, CO
Springfield, OR
Springville, IN
Springville City, UT
Stockton, CA
St. Helena, CA
Sunnyvale, CA
Temecula, CA
Tempe, AZ
Temple City, CA
The Woodlands, TX
Torrance, CA
Tracy, CA
Trumbauersville, PA
Tualatin, OR
Turlock, CA
Union City, CA
Union City, GA
Vacaville, CA
Vancouver, WA
Victorville, CA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warren, OH
Watsonville, CA
Wayne, NJ
West Hollywood, CA
West Sacramento, CA
Westport, CT
Wichita, KS
Wilmington, DE
Windsor, CA
Winter Park, FL
Winter Springs, FL
Winston-Salem, NC
Woburn, MA
Wolfeboro Falls, NH
Woodbridge, VA
Woodcliff Lake, NJ
Woodland, CA
Woodside, CA
Yakima, WA
Yankton, SD
York, NE
Yountville, CA
Yuba City, CA