Online Network Help

for Small and Mid-size Company Computer Networks
The Technical Response Center's Customer Commitment


Progent Technical Response Center Extended Hours SupportProgentís Technical Response Center (TRC) is committed to providing Progentís customers with the highest quality care available for urgent as well as standard technical issues. Progentís commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRCís guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRCís response based on that engineerís availability.

The TRCís Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.†This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.

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3800 Router Support and Setup ASR 1000 Router Network Consultant
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Alabama - Birmingham, AL, Montgomery, AL, Mobile, AL, Huntsville, AL Protecting Security Cybersecurity Firms in Alabama
Albuquerque, Bernalillo County Red Hat Linux, Sun Solaris, UNIX Consultants CentOS Linux, Sun Solaris, UNIX Network Consulting Bernalillo County New Mexico
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Office 365 Integration Outsourcing
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Office 365 is Microsoft's expanding family of productivity applications and cloud services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are available in a variety of subscription plans intended for markets from individuals and home offices to global enterprises. Progent can provide quick and easy remote access to specialists with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can assist you to evaluate the wealth of subscription options available with Office 365 and configure your network with Office 365 so you realize top business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also help you to build and maintain hybrid networks that transparently integrate local and cloud products and services.

Augusta, Richmond County Remote Troubleshooting for Ubuntu Linux, Solaris, UNIX Suse Linux, Solaris, UNIX Network Consultants Augusta Aiken
Birmingham, Jefferson County, Alabama Networking Group Birmingham Alabama Computer Network Support Company
BlackBerry BES Server Computer Consultancy Services Spokane, WA Best BlackBerry BES Networking Consultant
Microsoft Certified Network Design and Consulting
Microsoft Certified Partner Information Technology Outsourcing Firm

Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the top customer satisfaction and enjoy the tightest operational relationship with Microsoft. The knowledge, skills, and dedication needed to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your company more complete solutions for your IT system.

BlackBerry Professional Software Remote Consulting BlackBerry BES Security Consulting
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BlackBerry Synchronization Small Business Network Consulting Firm Integration Company
Boston, New England, Massachusetts On-site Support Massachusetts Maintenance
Meraki Traffic Shaping Support
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CISSP Compliance Audit in Baton Rouge Capital Area CISSP Cybersecurity Contractor Baton Rouge, Capital Park
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CISSP Network Security Auditor New Orleans, LA Security Security Evaluation Louisiana
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CISSP Security Team Austin-Bergstrom Airport AUS Security Firewall Configuration
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MS Certified IT Outsourcing for Tukwila, WA Tukwila Consultant
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Microsoft Certified IT Consulting Company for New Hampshire Spokane, Washington Network Help
Zero Downtime Internet Network Information Technology Consulting
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Microsoft Exchange Computer Consultancy Firm Designers for Exchange Server 2016
Microsoft Expert Online Troubleshooting for VMM 2016 Database Integration
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Microsoft MCITP Consultant Subcontractor in Austin Microsoft Certified Remote Consultant Employment Opportunities
Microsoft Windows Server 2016 Computer Consultancy Group Louis Armstrong Airport MSY Top Quality Support Company
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Microsoft Windows Server 2016 Configuration Services Windows 2008 Server Consulting Service Firm
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Onsite Support Computer Consultants Consultants
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Port Newark SQL 2012 IT Consultant Microsoft SQL Server 2017 Consulting Services Company in Newark, Essex County
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Windows 8.1 Upgrade Professional
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Small Business Computer Consulting Firm for SQL Server 2012 Security Consultants for Microsoft SQL Server 2016
Services for Local Government Exchange
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Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and dependable uptime for critical applications by offering centralized, mixed-platform monitoring of IT infrastructure installed throughout on-premises systems and private and public clouds. Progent's consulting team offers advanced online and onsite support to assist organizations of any size to plan, integrate, optimize, enhance and troubleshoot SCOM 2016 deployments. Progent can help your company to migrate to Operations Manager 2016 from older versions or from different IT infrastructure monitoring products, or integrate multiple monitoring systems into a unified infrastructure management solution. Progent can also help you expand your SCOM 2016 environment to include infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

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To provide economical IT support for small businesses, Progent offers full-service computer outsourcing packages that offer small offices fast access to network expertise without requiring you to recruit, educate, and manage a large in-house computer support staff. Progentís IT outsourcing packages give you an affordable way for building a protected and robust system for your important Microsoft Windows business productivity suites such as Microsoft Office XP and Microsoft Office 2003.

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Progent offers a variety of programs that allow single consultants or groups to make money by becoming referrers, sales agents, or resellers of Progent's technical support and network consulting. Alternatives are operating as a sales agent for Progent-branded consulting or using Progent's consulting experts under your own service brand as a transparent arm of your network services team.

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Sampling of Cities
Where Progent Has
Provided Remote Support

Aberdeen, NC
Alameda, CA
Alamo, CA
Alpharetta, GA
American Canyon, CA
Anacortes, WA
Anaheim, CA
Anchorage, AK
Annapolis, MD
Aptos, CA
Arlington, GA
Arlington, TX
Arnold, CA
Atherton, CA
Atlanta, GA
Auburn, MA
Austin, TX
Baltimore, MD
Bayswater, WA
Beaverton, OR
Bellevue, ID
Belmont, CA
Bend, OR
Benicia, CA
Berkeley, CA
Berlin, CT
Blacklick, OH
Blacksburg, VA
Bloomington, MN
Blythe, CA
Boca Raton, FL
Boise, ID
Boston, MA
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Broadway, VA
Brooklyn, NY
Broomfield, CO
Brunswick, GA
Burlingame, CA
Cameron Park, CA
Camp Hill, PA
Campbell, CA
Cambridge, MCA
Carmel, CA
Carmichael, CA
Castro Valley, CA
Chicago, IL
Chino, CA
Christiansburg, VA
Cincinnati, OH
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Cleveland, OH
Clifton, NJ
Coconut Grove, FL
Colleyville, TXC
Colorado Springs, CO
Columbia, SC
Columbus, OHC
Concord, CA
Coral Springs, FL
Cornelia, GA
Corpus Christi, TX
Corte Madera, CA
Costa Mesa, CA
Cottonwood, AZ
Cromwell, CT
Cupertino, CA
Cypress, CA
Dallas, TX
Daly City, CA
Danville, CA
Darien, IL
Decatur, GA
Del Rio, TX
Denver, CO
Dixon, IL
Downey, CA
Dublin, CA
Eagan, MN
Eagle, ID
East Palo Alto, CA
Eden, NC
Edgecomb, ME
El Cajon, CA
El Cerrito, CA
El Dorado Hills, CA
El Granada, CA
El Paso, TX
Elgin, IL
Emeryville, CA
Escondido, CA
Fairbanks, AK
Fairfield, CA
Farmington, NM
Fayetteville, GA
Fergus Falls, MN
Fontana, CA
Fort Worth, TX
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Fort Lauderdale, FL
Fort Worth, TX
Flushing, MI
Gardner, IL
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Gilroy, CA
Glendale, CA
Grand Ledge, MI
Granite Bay, CA
Granite Falls, NC
Grass Valley, CA
Greenbrae, CA
Greenfield Center, NY
Greenville, SC
Greenwood Village, CO
Grenada, MS
Grover City, CA
Hartley, TX
Hayward, CA
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Herndon, VA
Highland Park, IL
Hillsboro, OR
Houston, TX
Honolulu, HI
Houston, TX
Huntsville, AL
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Indianapolis, IN
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Irving, CA
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Jackson, MO
Jackson, TN
Jackson, WY
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Jersey City, NJ
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Kapolei, HI
Kansas City, MO
Kent, WA
Kodiak, AK
La Jolla, CA
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Larkspur, CA
Las Vegas, NV
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Leawood, KS
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Lincoln, CA
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Londonderry, NH
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Orem UT
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Owings Mills, MD
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Richmond, VA
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Santa Clara, CA
Santa Cruz, CA
Santa Rosa, CA
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Soquel, CA
South Lake Tahoe, CA
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Springfield, OR
Springville, IN
Springville City, UT
Stockton, CA
St. Helena, CA
Sunnyvale, CA
Temecula, CA
Tempe, AZ
Temple City, CA
The Woodlands, TX
Torrance, CA
Tracy, CA
Trumbauersville, PA
Tualatin, OR
Turlock, CA
Union City, CA
Union City, GA
Vacaville, CA
Vancouver, WA
Victorville, CA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warren, OH
Watsonville, CA
Wayne, NJ
West Hollywood, CA
West Sacramento, CA
Westport, CT
Wichita, KS
Wilmington, DE
Windsor, CA
Winter Park, FL
Winter Springs, FL
Winston-Salem, NC
Woburn, MA
Wolfeboro Falls, NH
Woodbridge, VA
Woodcliff Lake, NJ
Woodland, CA
Woodside, CA
Yakima, WA
Yankton, SD
York, NE
Yountville, CA
Yuba City, CA