Remote Computer Network Help

for Small and Mid-size Business Computer Systems
The Technical Response Center's Customer Commitment


Progent Technical Response Center Extended Hours SupportProgent's Technical Response Center (TRC) is committed to providing Progent's customers with the highest quality care available for urgent as well as standard technical issues. Progent's commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRC's guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRC's response based on that engineer's availability.

The TRC's Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.



An index of content::

  • 24/7 Microsoft Windows Server 2019 Technology Consulting Tulsa Bartlesville Microsoft Windows Server 2016 Professional Tulsa Oklahoma
  • 5500 Wireless Controller Support and Setup Meraki Outdoor APs IT Consultant
  • Android and Windows 10 integration Support Services 24/7 IT Consulting Google Android integration

  • SQL Server Consulting
    MS SQL Server Programmer

    Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts and network users, lessening the difficulty of designing, integrating, administering, and accessing company information and analytical programs in environments ranging from mobile devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world experience and wide knowledge in designing and deploying information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

  • Bakersfield, CA Microsoft SharePoint 2013 Online Help Microsoft SharePoint Server 2013 Consulting Bakersfield, Kern County

  • Microsoft Windows 2008 Engineer
    Windows Server 2012 Configuration

    The complexity and integration demands of Microsoft Windows Servers requires an IT consulting firm with hands-on expertise and broad knowledge in designing and integrating cohesive, comprehensive network technology systems. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progent’s consulting services can help you with designing, installing, administering, and troubleshooting Windows Server systems that increase the business value of your IT system. Progent’s consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.

  • Birmingham Phobos Crypto-Ransomware Negotiation Services Birmingham Birmingham Crypto-Ransomware Settlement Guidance Birmingham, West Midlands
  • CISSP Consulting Services Harrisburg-York Network Security Evaluation CISSP
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  • Apple OS X Tiger Network Consultants
    Apple OS X Tiger Integration Services

    Progent's experts can provide macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and email help, network protection services, and custom training. Progent can help clients to upgrade to macOS from OS X or other earlier versions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone support and Apple iPad management, or migrating to iCloud. For computer environments built solely on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, configuring and maintaining a network environment that is reliable, secure, efficient and aligned with your organization's objectives.

  • Cisco Expert Maine Server Consultants
  • Exchange 2019 Network Manager Milwaukee, WI, U.S.A. Exchange Server 2019 Support Organization

  • 24x7x365 Cisco ASDM for Firewall Management Online Consulting
    Top Ranked Remote Technical Support Firepower

    The new ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can help you to manage your current PIX or Cisco ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, tune, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

  • California Small Office IT Support
  • Exchange Server 2013 IT Service Provider Denver Colorado Immediate Professional Services Microsoft Exchange Server 2013 Denver Colorado
  • Immediate Network Security Engineer Telecommuting Job Yonkers Microsoft MCITP Remote Consulting Telecommuting Job Yonkers, NY

  • Microsoft Certified Partner Consultant Microsoft Firewall
    Immediate ISA 2000 Server Online Consulting

    Progent's Microsoft-certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with many offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall experts are available to assist your company in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information security needs without adversely limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.

  • Intrusion Detection CISSP Salt Lake City, West Valley City, Provo, Sandy, Orem Security Organization Firewall Salt Lake City, West Valley City, Provo, UT, USA
  • Juniper SA4500 SSL VPN Technology Consulting Juniper SSL VPN Security Audit Services
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  • Long Island Small Business Computer Consulting Firm Server Consultant NYC-Long Island
  • MCSE Remote Support Career Opportunities Western Australia MCSE Engineer Contract Job Opportunities Gold Coast Tweed
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  • WSUS Technology Professional
    Windows Server Update Services Consultant Services

    Microsoft Windows Server Update Services allows IT administrators to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and effortlessly manage the installation of patches that are published through Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, establishing the Group Policy settings, and ensuring your Microsoft Software Update Services GPO is associated with an Active Directory container appropriate for your network environment.

  • Ransomware Cleanup and Recovery Savannah Ransomware Cleanup and Recovery Savannah Garden City

  • System Consultants Oregon
    Idaho Small Office Computer Consultants

    Progent’s Technical Response Center provides low-cost national extended hours remote troubleshooting for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals offer extended hours phone support and remote secure network connection to isolate and resolve technical problems quickly and economically.

  • Ransomware Removal and Data Recovery Rancho Cordova Rancho Cordova, US Snatch Ransomware Hot Line
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  • Microsoft 365 and iOS Consultant
    Online Support Services Exchange Online Archiving

    Microsoft 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and other email components to reduce capital expense and management overhead. You can deploy Exchange Online to run all your mailboxes, or you can set up a hybrid solution that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable online technical support to help your organizations to assess the benefits of Exchange Online, plan a solution that aligns with your functional requirements and budget, implement an efficient move from your existing Exchange system to one that includes Exchange Online, train your management team and end users, and deliver ongoing consulting and technical support.

  • Sodinokibi Ransomware Hot Line Dharma Ransomware Hot Line Florianopolis-Palhoça
  • Support Outsourcing Microsoft SharePoint Server 2013 Waltham-Newton Waltham-Marlborough, MA Microsoft SharePoint Server 2013 Consultant
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    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, GA
    Arlington, TX
    Arnold, CA
    Atherton, CA
    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Bayswater, WA
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
    Bend, OR
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    Berkeley, CA
    Berlin, CT
    Blacklick, OH
    Blacksburg, VA
    Bloomington, MN
    Blythe, CA
    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Camp Hill, PA
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    Cleveland, OH
    Clifton, NJ
    Coconut Grove, FL
    Colleyville, TXC
    Colorado Springs, CO
    Columbia, SC
    Columbus, OHC
    Concord, CA
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    Cornelia, GA
    Corpus Christi, TX
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    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
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    Dallas, TX
    Daly City, CA
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    Darien, IL
    Decatur, GA
    Del Rio, TX
    Denver, CO
    Dixon, IL
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    Eagle, ID
    East Palo Alto, CA
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    Edgecomb, ME
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    Elgin, IL
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    Farmington, NM
    Fayetteville, GA
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    Gilroy, CA
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    Granite Bay, CA
    Granite Falls, NC
    Grass Valley, CA
    Greenbrae, CA
    Greenfield Center, NY
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    Grover City, CA
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    Heathrow, FL
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    Highland Park, IL
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    Huntsville, AL
    Hurricane, UT
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    Irving, TXA
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    Itasca, IL
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    Kent, WA
    Kodiak, AK
    La Jolla, CA
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    LaVergne, TN
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    Leawood, KS
    Lexington, KY
    Lincoln, CA
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    Livermore, CA
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    Lodi, CA
    Londonderry, NH
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    Louisville, KY
    Lubbock, TX
    Lutherville, MD
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    Mather, CA
    McKenzie, TN
    McSherrystown, PA
    Menlo Park, CA
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    Tualatin, OR
    Turlock, CA
    Union City, CA
    Union City, GA
    Vacaville, CA
    Vancouver, WA
    Victorville, CA
    Wallingford, CT
    Walnut Creek, CA
    Waltham, MA
    Warren, OH
    Watsonville, CA
    Wayne, NJ
    West Hollywood, CA
    West Sacramento, CA
    Westport, CT
    Wichita, KS
    Wilmington, DE
    Windsor, CA
    Winter Park, FL
    Winter Springs, FL
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    Woburn, MA
    Wolfeboro Falls, NH
    Woodbridge, VA
    Woodcliff Lake, NJ
    Woodland, CA
    Woodside, CA
    Yakima, WA
    Yankton, SD
    York, NE
    Yountville, CA
    Yuba City, CA