Online Computer Support

for Small and Mid-size Company Computer Networks The Technical Response Center's Customer Commitment


Progent Technical Response Center Extended Hours SupportProgent's Technical Response Center (TRC) is committed to providing Progent's customers with the highest quality care available for urgent as well as standard technical issues. Progent's commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRC's guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRC's response based on that engineer's availability.

The TRC's Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.



An index of content::

  • 24 Hour Exchange 2010 Migration Technical Support Services Exchange Server 2010 Migration Technology Consulting

  • Lync Server 2013 Mirrored Back End Servers Consulting Services
    Services Lync Server 2013 and iPhone

    Progent's Microsoft-certified consultants can help your company to assess the value of Microsoft Lync Server 2010 for your business and can help you to plan and carry out a deployment of Microsoft Lync Server that unifies the administration of Instant Messaging and Presence and improves the productivity of your office staff, telecommuters, and mobile workforce. Progent can in addition help you to carry out an efficient upgrade to Microsoft Lync Server 2010 from Office Communications Server or Live Communications Server, integrate Lync Server with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to use Lync Server to enhance the collaborative capabilities of Microsoft Office applications, and provide training and continuing support for Lync and other Microsoft technologies.

  • 24 Hour Postini Technology Support Postini

  • Offsite Managed Backup and Recovery Services Consult
    Offsite Managed Backup and Recovery Services Professional

    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data.

  • 24 Hour Windows 2008 Server Design Companies Tucson, AZ Tucson, AZ Technical Consulting Windows Server 2016
  • 24x7 Remote Workers Expertise nearby San Antonio - Voice/Video Conferencing Technology Consulting San Antonio, TX San Antonio, TX At Home Workers San Antonio Consulting - Video Conferencing Systems Consulting Services
  • 24x7x365 BlackBerry Wireless Migration Firm Minnetonka Minnesota 24/7/365 BlackBerry BES Online Technical Support Minnetonka, Minnesota
  • After Hours Remote Workforce Alexandria Consulting - Integration Consulting Services Alexandria, Capital Beltway At Home Workers Consultants nearby Alexandria - Connectivity Solutions Expertise Alexandria, VA
  • CCIE Expert Certified Nexus MPLS Consultant Services Nexus Switch Upgrade IT Services
  • CISM Consultant Contractor Pima County Pima County Microsoft Support Job Openings
  • Cisco PIX to ASA upgrade Support and Integration Consulting Firepower Management Center
  • Debian Linux, Sun Solaris, UNIX Integration Centennial Debian Linux, Solaris, UNIX Support and Setup
  • Detroit Michigan Security Engineer Careers MCSE Consultant Telecommuting Jobs

  • SharePoint 2019 PowerApps On-site Technical Support
    Top SharePoint 2019 Information Rights Management Consulting

    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer economical online and onsite consulting expertise, software development, and troubleshooting services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers plan and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud-based resources into a seamless information management solution.

  • Email Virus Fingerprint Services ProSight Email Guard Spam Filtering Consultants

  • Remote Microsoft Certified Partner Setup and Support Comprehensive Event Management
    Comprehensive Event Management On-site Technical Support

    Even if your business has a minimal network services group and a modest technology budget, your information system can still feature the same high reliability and performance that once required a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT consultants, the latest network management software for proactive monitoring and alerts, and economical service programs such as a help desk service to keep your vital network applications and servers operating.

  • Gerald Ford International Airport Security Organizations CISSP Urgent Security Technical Support Services

  • CRISC Certified Risk Monitoring Specialist
    Risk Mitigation Integration Services

    Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery strategy in case of an IT network disaster. Progent can help you create a complete disaster recovery plan that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also show you how to create an affordable, zero-downtime system solution that takes into account reliability issues covering a wide array of infrastructure technologies and processes.

  • Jacksonville, Florida Problem Resolution Jacksonville Network Security Consultant
  • Microsoft Exchange 2010 Consultancy Firms DC Microsoft Exchange Computer Installation Washington DC

  • Emergency Juniper SA2500 SSL VPN Cybersecurity Organization
    Juniper SA6500 SSL VPN Cybersecurity Contractor

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

  • Microsoft Exchange 2016 Design Companies Livermore, Alameda County Exchange Server 2010 Network Admin Companies
  • Microsoft SharePoint Server 2013 Onsite Technical Support Phoenix Valley of the Sun SharePoint Server 2013 Setup and Support Phoenix Valley of the Sun
  • Microsoft and Cisco Technical Support Firm Lafayette Scott Carencro Microsoft Network Expert Lafayette Scott Carencro
  • Monterey Computer Network Consultants Microsoft and Cisco Certified Expert Monterey Support Firms
  • Mountain View Network Engineer Mountain View Migration Firm
  • North Bay Computer Support Consultants Petaluma IT Specialists

  • Juniper SRX210 Router Information systems Security Outsourcing
    Juniper SRX Series Gateway Security Consultant

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • Microsoft Certified Partner New Hampshire Computer Network Support Company
  • Oakland California Microsoft SQL Server Support Organization SQL 2014 Network Installations Berkeley
  • Offsite Workforce Guidance in Santa Rosa - Endpoint Management Solutions Consultants Remote Workforce Santa Rosa Consulting Experts - Endpoint Management Systems Consulting Santa Rosa
  • Outsourcing Technology Jacksonville Jacksonville, Florida Technical Services
  • Parsippany At Home Workers Conferencing Solutions Expertise Parsippany-Troy Hills At Home Workers Parsippany Expertise - Voice/Video Conferencing Technology Expertise Parsippany-Fairfield, New Jersey
  • Remote Workforce Sacramento Assistance - VoIP Systems Consulting Experts Sacramento Remote Sacramento At Home Workforce VoIP Solutions Consulting and Support Services Sacramento
  • SCOM 2012 Management Packs Engineer Technology Consulting Services SCOM 2012 Migration
  • San Jose Work at Home Employees VoIP Systems Guidance San Jose - Sana Clara Offsite Workforce Consulting Experts nearby San Jose - VoIP Technology Consulting Services Santa Clara County
  • Security Firms CISSP Santa Monica Security Cybersecurity Company
  • Setup Small Business Network Emergency Phone Support Tech Half Moon Bay CA
  • Skokie Crypto-Ransomware Recovery Consulting Skokie-Vernon Hills, Illinois Skokie MongoLock Crypto-Ransomware Removal Skokie-Lincolnshire, Illinois
  • Springfield Small Business Network Consulting Companies Computer Tech Springfield, MA
  • Troubleshooting Fault Tolerant Data Center Immediate Windows 2003 Cluster Server Technical Consultant
  • Troubleshooting Windows Server 2012 R2 Santa Rosa Sonoma County Windows Server 2016 Tech Outsourcing Santa Rosa Sonoma County
  • Windows Server 2012 R2 Software Support Oklahoma City, OK Windows 2008 Server Systems Engineer Oklahoma City Shawnee
  • Work at Home Employees Fort Worth Consultants - IP Voice Technology Consulting Experts At Home Workers Consultants in Fort Worth - IP Voice Technology Consulting Experts Fort Worth North Texas

  • © 2002-2020 Progent Corporation. All rights reserved.



    Sampling of Cities
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