Online Computer Help
for Small and Mid-size Company Computer Systems
The Technical Response Center's Customer Commitment
Progent's Technical Response Center (TRC) is committed to providing Progent's customers with the highest quality care available for urgent as well as standard technical issues. Progent's commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.
One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRC's guidelines for urgent issues are:
- Outages in your environment that affect multiple people
- A technical issue of any type that affects a key individual in your organization
- Unavailability of a critical application
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.
It is important to note that requests for specific engineers will be honored as well, but may delay the TRC's response based on that engineer's availability.
The TRC's Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:
- Your ticket will be created promptly and accurately
- You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
- If the TRC is unsure about what you have requested, you will be asked to clarify
For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)
Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now. The cost of this support starts at $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at a cost stating at $2.95 per minute per engineer. To sign up for this immediate support,
Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.
An index of content::
Windows 2019 Server IT Services
Windows 2008 Server Network Consultant
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Microsoft SQL Server Applications Consultant
SQL Server 2008 Migration Consulting
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that enables the rapid creation of cutting-edge enterprise-class programs that can provide your business a significant competitive advantage. SQL Server provides core support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.
SCDPM 2012 Reporting Online Troubleshooting
SCDPM 2012 and Azure Help and Support
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist businesses of any size to plan, deploy, manage, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from older versions of SCDPM or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent offers as-needed support for fixing especially challenging problems, or comprehensive project management support. Progent can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
ransomware removal and restore Consultant Services
Avaddon ransomware recovery Consultant
Progent's proven ransomware recovery consultants can assist you to reconstruct an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Progent Phone Numbers
Contact Progent
For small businesses interested in Progent's IT outsourcing, consulting, or technical support services, phone 800-993-9400 or e-mail information@progent.com.
Microsoft .NET C# Developer
.NET VBA Design
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development environment and can create or update .NET applications rapidly and at low cost.
Dynamics GP/Great Plains Integration
Microsoft Expert Consultants Dynamics GP Power BI
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Server Virtualization Troubleshooting
Virtual Server Consulting
By using virtual server technology, companies are able to run multiple virtual servers on one physical server. Virtual server technology allows companies to enjoy all the advantages of server isolation, but without the expense associated with purchasing extra server hardware. Virtual servers are also the critical technology for private clouds, which provide major benefits such as reducing the costs of capital equipment, facilities, and management while improving data protection, system availability, and recoverability. Other important server management technologies are network monitoring utilities, Windows Server Update Services, and remote system management hardware. Progent's certified server management specialists can assist you in all areas of server consolidation and management to allow your business to contain expenses and save time.
Biggest SQL Server Cluster Network Consultant
Online Support Clustered Windows
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Hornetsecurity 365 Total Backup Support and Integration
Hornetsecurity Altaro 365 Total Backup Setup and Support
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.
Online Technical Support Cisco VPN
Cisco Virtual Private Network Online Technical Support
Cisco's security and remote access technology for small to mid-size businesses offer a complete array of manageable protection products to let you safeguard your entire information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and CCNP certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that align best with your corporate objectives.
Firepower On-site Support
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Top Quality .NET C++ Contract Programming
ASP.NET Programming Company
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development system and can build or update .NET applications quickly and at low cost.
Top Supplemental Service Desk Cost Savings Integration Support
Supplemental Helpdesk Cost Savings Technical Consultant
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64-bit Processing Specialist
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Ransomware Hotline Consulting Firms
Help Desk Outsourcing System Consulting Services
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Ransomware Protection Services
SentinelOne Cybersecurity Engineers
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Consultants Exchange Server
24/7 Microsoft Exchange Server 2019 Remote Support Services
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