Online Technical Support

for Small and Mid-size Business IT Systems
The Technical Response Center's Customer Commitment

Progent Technical Response Center Extended Hours SupportProgent's Technical Response Center (TRC) is committed to providing Progent's customers with the highest quality care available for urgent as well as standard technical issues. Progent's commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.

One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRC's guidelines for urgent issues are:

  • Outages in your environment that affect multiple people
  • A technical issue of any type that affects a key individual in your organization
  • Unavailability of a critical application
Two-hour Response for Standard Requests
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.

It is important to note that requests for specific engineers will be honored as well, but may delay the TRC's response based on that engineer's availability.

The TRC's Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:

  • Your ticket will be created promptly and accurately
  • You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
  • If the TRC is unsure about what you have requested, you will be asked to clarify
Progent strives to achieve excellent customer service and satisfaction with every issue we handle. If at any time you have questions, concerns, or compliments, we want to hear all of them.

For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)

Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.

An index of content::

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  • Akron Canton Consulting Services Microsoft Dynamics GP Migration Microsoft Certified Partner Engineers Dynamics GP System Update Summit County Ohio, America
  • Alexandria Virginia Microsoft Dynamics GP Vender near Alexandria - Setup Support Dynamics GP (Great Plains) Alexandria Solution Provider - Recovery Help

  • Dynamics GP Visual Studio Technology Professional
    24x7x365 Dynamics GP ODBC Consultant Services

    Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer platforms make it possible to create specialized mission-critical applications and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting services can show you how to design reports that let you analyze your business more thoroughly, turning raw data into useful understanding of your company and customers.

  • At Home Workers Consultants - Pleasanton - Integration Solutions Consulting Services Livermore, CA Pleasanton Teleworkers Support Assistance Dublin, CA

  • Open Now Fedora Linux Remote Troubleshooting
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    Progent's Linux consulting services offer small and mid-size companies and developers support for administering and supporting Linux computers that operate with Microsoft-powered networks. Progent offers your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience provides you with an easy single consulting firm to help you build and maintain a secure and robust cross-platform network and communications environment that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.

  • At Home Workforce Infrastructure Support and Help Remote Workforce Network Infrastructure Consultant Services
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    SQL Server 2005 offers powerful, standardized tools to IT professionals and network users, lessening the difficulty of designing, deploying, managing, and using enterprise data and database applications on platforms ranging from mobile devices to corporate data networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world experience and wide knowledge in designing and deploying information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 and local Exchange systems. This allows you to have certain mailboxes located at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help you with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.

  • Cabo Frio Crypto-Ransomware Remediation Services Cabo Frio Crypto Removal Consultants Cabo Frio
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  • Cisco Expert Pennsylvania Network Specialist
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  • Cisco PIX Firewall Upgrade Online Support Services Support Outsourcing Cisco PIX Migration
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  • 24x7 Microsoft Certified SQL Server Replication Consultancy
    SQL 2008 Reporting Services Outsourced Programming

    SQL Server 2005 offers indispensable, familiar tools to IT professionals as well as to network users, lessening the difficulty of designing, integrating, managing, and using enterprise information and analytical programs in environments ranging from handheld devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and broad knowledge in designing and deploying data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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  • IT Services Hornetsecurity Altaro 365 Total Teams Chat Backup
    Support and Integration Hornetsecurity Altaro 365 Total SharePoint Backup

    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.

  • Virginia Software Security Consultant
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  • Anti-Virus Reseller
    Postini Small Business Subscription

    Email Guard from Postini provides constantly upgraded spam and virus blocking, content filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini partner and service firm. If your company is too small to qualify for a regular Postini license, you can still have the use of Postini's Perimeter Manager services via Progent's E-Mail Guard spam filtering and antivirus service program. Progent's certified e-mail security professionals can show you how to devise an email protection plan that incorporates antispam and virus protection services and processes.

  • Danville Network Administration Walnut Creek Small Business Network Consulting Company

  • Network Consultant ASA with Firepower
    IT Consultants Cisco Firepower Configuration

    Cisco's Firepower Next Generation Firewalls deliver a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer unified control of modern security features like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and carry out a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's subscription-based security services to build and centrally control network environments that span branch offices, data centers, private clouds and public clouds.

  • Dell DRAC Engineers Dell DRAC Consultants
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  • Estado do Rio Grande do Sul Porto Alegre WannaCry Crypto-Ransomware Forensics Analysis Porto Alegre Nephilim Ransomware Forensics Analysis Porto Alegre
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  • Microsoft System Center Operations Manager Online Support
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    Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, enhancing and repairing SCOM solutions and offer companies of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to best practices for tracking network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or on-premises technical support to assist you to remediate serious problems uncovered by SCOM 2012.

  • Huntington Beach-Westminster Consulting Companies Huntington Beach-Fountain Valley Technical Consultant
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  • Ubiquiti UniFi Controller software Specialists
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    Progent can provide quick access to the skills of veteran Wi-Fi consultants who can help organizations to determine the value of Ubiquiti UniFi Wi-Fi APs for your business and help you to plan, deploy, maintain, and troubleshoot your UniFi network. Progent can also carry out a wireless site survey to assist you to choose, provision, and place Ubiquiti UniFi Wi-Fi APs for your required signal coverage and performance.

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  • Work at Home Employees Denver Consulting Services - Network Security Systems Consulting and Support Services Denver, CO Denver, CO Teleworkers Denver Consulting and Support Services - Security Solutions Guidance
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    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, GA
    Arlington, TX
    Arnold, CA
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    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Bayswater, WA
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
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    Benicia, CA
    Berkeley, CA
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    Blacklick, OH
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    Bloomington, MN
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    Boise, ID
    Boston, MA
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    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Camp Hill, PA
    Campbell, CA
    Cambridge, MCA
    Carmel, CA
    Carmichael, CA
    Castro Valley, CA
    Chicago, IL
    Chino, CA
    Christiansburg, VA
    Cincinnati, OH
    Citrus Heights, CA
    Cleveland, OH
    Clifton, NJ
    Coconut Grove, FL
    Colleyville, TXC
    Colorado Springs, CO
    Columbia, SC
    Columbus, OHC
    Concord, CA
    Coral Springs, FL
    Cornelia, GA
    Corpus Christi, TX
    Corte Madera, CA
    Costa Mesa, CA
    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
    Cypress, CA
    Dallas, TX
    Daly City, CA
    Danville, CA
    Darien, IL
    Decatur, GA
    Del Rio, TX
    Denver, CO
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    Dublin, CA
    Eagan, MN
    Eagle, ID
    East Palo Alto, CA
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    Edgecomb, ME
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    El Cerrito, CA
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    Elgin, IL
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    Granite Bay, CA
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