Remote Computer Network Help
for Small and Mid-size Business Computer Networks
The Technical Response Center's Customer Commitment
Progent's Technical Response Center (TRC) is committed to providing Progent's customers with the highest quality care available for urgent as well as standard technical issues. Progent's commitment to excellence is evidenced by consistent and friendly communication with you, the ability to bring you the best possible resource to meet your technology needs, plus thorough and complete follow-through on your tickets.
One-hour Response for Urgent Issues
For urgent issues, the TRC endeavors to respond to your service request in one hour or less. The TRC's guidelines for urgent issues are:
- Outages in your environment that affect multiple people
- A technical issue of any type that affects a key individual in your organization
- Unavailability of a critical application
For standard service requests, the TRC endeavors to respond to you within two hours or as specified in your request. For example, a request to schedule service at the end of the week or to make a call back the following day will be given the proper attention.
It is important to note that requests for specific engineers will be honored as well, but may delay the TRC's response based on that engineer's availability.
The TRC's Commitment to You for All Service Requests
Regardless of the nature of your service request, the TRC will follow these procedures:
- Your ticket will be created promptly and accurately
- You will receive an acknowledgement from the ticketing system for your request and will be provided a ticket number
- If the TRC is unsure about what you have requested, you will be asked to clarify
For a datasheet describing the Technical Response Center's customer commitment, download the TRC Customer Commitment Datasheet. (PDF - 109 KB)
Get Support Now
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now. The cost of this support starts at $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at a cost stating at $2.95 per minute per engineer. To sign up for this immediate support,
Progent's Extended Hours Support Program
Progent offers 24x7 online support to customers who have enrolled in the Extended Hours Support Program. If you are interested in learning about Progent after-hours support, visit Progent's Extended Hours Support Program.
An index of content::
Consultant Meraki Wi-Fi AP Management
Meraki MR53 Access Point Consulting Services
Progent's Meraki Wi-Fi AP experts offer remote and onsite support to help businesses of all sizes to plan, deploy, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki APs. Progent can help you to set up and manage Cisco's Meraki-based wireless networks for environments that can range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco products including switches, routers and firewalls to build a seamless network infrastructure that provides identical access, performance, security, ease of management and availability for wired and wireless clients irrespective of their location or device.
Office 365 Word Integration Outsourcing
24-7 Remote Consulting Microsoft 365 Management
Progent can assist you to understand the wealth of subscription plans available with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to create and manage hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.
Windows 2000 Consulting
Support and Help Windows 2000
Progent's Microsoft-certified Windows 2000 Server consultants can provide network support and IT consulting services for the entire family of .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, optimization, and support offerings include system planning, installation, project management, local and off-site technical support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
Microsoft Exchange Server 2016 Upgrade Planning Integration Services
Microsoft Exchange 2016 Upgrade Planning Consulting
Progent can help your business in any and all facets of your upgrade to Exchange 2016 including designing HA system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines, databases and logs; configuring hardware load balancing for high-availability CAS services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Exchange 2016 Upgrade Planning Consulting
Emergency Microsoft Exchange Server 2016 Migration Support and Help
Progent can assist you in all phases of your migration to Microsoft Exchange Server 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Barracuda Networks F-Series Firewalls Network Security Evaluation
Secure Barracuda Networks
Barracuda's value-priced CloudGen Firewall appliances offer web filtering, remote access, SSL VPN, secure SD-WAN, and modern Zero-Trust support with centralized management throughout your whole enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent can deliver the skill to be your one-stop resource for technical help, maintenance, training, and cybersecurity consulting.
Cisco VoIP Networking Companies
Cisco Networking Consultant
Progent can help you to utilize Cisco's infrastructure technology to create a solid foundation for your local, cloud-centric, or hybrid data center and improve operations in vital areas such as hardware utilization, security and compliance, versatility, reliability, and recoverability.
Progent Management Small Office IT Consulting
Progent's Management Team Software Consultant
Progent's management team consists of industry professionals with years of experience delivering network consulting services, technical support, and long-term IT planning to businesses ranging in size from small offices to Fortune 500 companies. Great support calls for great people, and Progent is proud to have assembled a management team able to provide customers with the top service value in the industry.
Supplemental Service Desk Cost Savings IT Consultant
Virtual Service Desk Cost Savings Remote Support
Progent's Help Desk management and co-management service programs enable organizations to cut costs, improve output, and adapt quickly to sudden changes in business conditions.
ProSight Server and Endpoint Management Online Support
ProSight Remote Server Monitoring Setup and Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital devices.
Supplemental IT Staffing Online Consulting
Largest Short Term IT Staff Augmentation Services Support and Integration
Progent's short-term IT staffing services enable organizations to respond to sudden increases in demand for network professionals without dealing with the expense and delays that come with identifying and hiring reliable technical help and without increasing your permanent workforce.
MetroCluster Management Consultants
Professional MetroCluster Management
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery (DR) between sites that are up to 185 miles (300km) apart. Progent's team of veteran network experts can assist your business to design, deploy, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by delivering help with tasks such as assigning shelf IDs, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery system to prove adherence with industry standards and government mandates.
Flexential Data Center Specialist
Flexential Data Center Specialist
Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting services. Progent maintains a group of network consultants located in the Tampa area, and Progent also offers remote support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity preparedness consultants. Progent can also assist your business to plan and implement a move to the Flexential facility by providing services like designing solution architecture, recommending hardware components, system setup and testing, troubleshooting, setting up remote network management, and educating your network support team.
Network Load Balancing Troubleshooting
Fault Tolerant Network Technical Consultant
Progent's Disaster Recovery/Business Continuity consultants have in-depth backgrounds helping small and mid-size businesses to reduce system downtime by offering affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT infrastructure, backup/restore systems, and transparent system maintenance. Progent's business continuity consultants can assist your company to develop and validate an efficient business continuity plan that matches your business needs and budget. Progent's disaster recovery specialists can help you to architect, deploy, and support resilient technologies such as non-stop Internet access, virtualized servers, fail-over clustering, network load balancing, transparent online backup, and geographically dispersed hot backup centers.
Oracle DBA Consulting Services
Oracle Database Resource Manage Specialists
Progent offers fast and affordable remote access to an authorized Oracle DBA consultant or an Oracle software programmer. Progent can provide comprehensive DBA services for any version of Oracle including 10g and 11g and can also help plan, build, update, or fix Oracle applications based on SQL and PL/SQL. Progent also provides consulting for Data Guard replication technologies and ASM file/volume manager.
Professional Private Cloud Solutions
Private Cloud Integration Professional
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size organization's production servers in a solution that delivers the maximum level of dependability and expandability and is also simple to transfer to any data center. ProSight Virtual Hosting services are built upon proven virtualization architectures that allow small and midsize companies with multi- platform IT systems to economize significantly on the costs of capital equipment, system support, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.
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