Online Computer Help
for Small and Mid-size Company Computer Systems
The Technical Response Center's Customer Commitment
Additional Topics of Interest
Supplemental Service Desk Configuration
Co-managed Service Desk Consultants
Progent’s Shared Help Desk service allows your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the top shared PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Classes Microsoft Project Server Workflow
Project Server 2010 Application Consultant
Progent's Microsoft-certified consultants offer in-depth support in implementing, using and troubleshooting any edition of Project Server and can provide a wide variety of cost-effective online support services based on proven best practices to help organizations of all sizes to receive all the benefits of this leading platform. Support services available from Progent include solution design, installation and migration, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and specialized webinar training classes.
Solaris with Windows Consultancy
Windows and UNIX Specialists
Progent can assist your business to design and execute a smooth transition from a UNIX-powered IT environment to a network based on Windows and capable of running Microsoft's popular office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and application experts can help you guard your information and reduce productivity disruption by designing an effective migration strategy that preserves your current assets in UNIX software and technology. UNIX-to-Windows transition consulting services offered by Progent include analysis of current infrastructure, transition strategy and testing, Exchange migration services, information and application porting, and processor and storage system migration and economization.
SQL Server 2017 and Windows Server 2012 R2 Outsourcing
Online Consulting SQL Server 2017 Data Mining
Progent's certified SQL Server 2017 consultants can assist your organization to plan and carry out an efficient migration from your existing SQL Server environment to SQL Server 2017.
Wi-Fi IP phone integration Remote Consulting
wireless VoIP phone integration Computer Consultants
Progent's wireless IP phone configuration and troubleshooting consultants can provide online and onsite assistance to help your organization create and administer a Cisco wireless IP phone solution by delivering integration services that range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
WatchGuard Firebox T35 Firewall Security Auditor
Firewall Audit WatchGuard Firebox T15 Firewall
Progent offers consulting expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.
Adobe Illustrator Training
Photoshop CS5 Training
Progent's Mac consultants can promote the creative facets of Mac environments by offering help services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Professional Network Management Outsourcing for Small Businesses
Network Management outsourcing consultants Troubleshooting
Progent's ProSight portfolio of managed IT services are designed to offer businesses who maintain minimal internal network administration and support staffs with low-cost help from enterprise-class management platforms and consulting experts. Benefits of the ProSight line of managed IT services include fixed network management costs, smart automation of routine administrative processes, ongoing absorption of new technology, smooth transition from legacy systems to up-to-date solutions, close fit between information technology with business objectives, guidance from seasoned IT consultants, and allowing management to concentrate on business issues rather than ever-changing network technology.
Certified Microsoft Partner Design Consultants
Microsoft Partner System Engineers
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the top client endorsement and are afforded the closest working relationship with Microsoft. The understanding, skills, and dedication needed to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your company more complete support for your information network.
Microsoft Solutions Framework Project Methodology Computer Consultant
Company-wide Standards for Best Practices Small Business Computer Consulting Companies
Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the front lines of IT support, executing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a refined collection of individual best practices that are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with proven methods for using computer knowledge to solve real-world network problems quickly.
Office Word 2016 Consultancy
Engineers Office Word 2003
Progent's Microsoft Office Word and Office 365 Word experts can provide a wide range of economical online consulting services to assist your organization to maintain your legacy Microsoft Word environment or assist you to upgrade to a newer version of Office Word. Services offered by Progent's experts include VBA programming, isolating and fixing compatibility problems between different releases of Office Word, interfacing Office Word with other Microsoft Office apps like Office Excel and Microsoft Outlook or with 3rd-party data sources and add-ons,network optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet synchronization, and remote training tailored for your special requirements.
Windows 2003 Specialist
Windows 2003 Support and Help
The service background of Progent's certified Windows Server consultants, with an average of over 11 years of work in Microsoft integration, ensures you success in selecting the version and set up of Windows 2003 Server that matches best with your company's strategy. Progent can also help you with designing, deploying, administering and troubleshooting powerful information technology applications based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
An index of content::
Services Lync Server 2013 Reverse Proxy Server
24x7 Engineer Lync Server 2013 IM
Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, and both VoIP and PSTN voice communication. Microsoft Lync 2010 can extend the functionality of Exchange Server, SharePoint Server and Office or cloud-based Office 365 and simplify administration through integration with Active Directory. Lync can also cut expenses by doing away with VoIP equipment and subscription services, PBX gear, or legacy video conferencing technology. Progent's certified IM and Presence consultants offer online and onsite support services to assist you to maintain and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help you to plan and execute a smooth Skype for Business upgrade.
Data Center Colocation Remote Support Services
Colocation Center Migration Configuration
Colocation data centers make it possible for businesses to share world-class facilities for housing network equipment that runs mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your business with all aspects of your colocation program such as choosing and moving to a colo site, creating system topology, defining required equipment, on-premises and on-line troubleshooting, setting up remote network management, and education your IT personnel.
8540 wireless controller IT Consultant
5500 Wireless Controller Technical Consultant
Cisco's Catalyst wireless controllers streamline the administration of wireless LANs by unifying the configuration and management of wireless APs, optimizing wireless throughput by reducing the impact of RF congestion, improving Wi-Fi availability with fast auto-failover, and strengthening data security by identifying threats and analyzing network traffic according to user class and locale. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless networks of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's latest Wi-Fi controller technology.
24x7x365 Windows 10 Business Store Portal Onsite Technical Support
Microsoft Windows 10 Assessment and Deployment Kit Professionals
Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 available from Progent include ROI estimates, project coordination, compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter connectivity, data and identity security, streamlined deployment and management, network infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for IT support personnel and users, and post-migration technical help.
password management system Professionals
Urgent Technology Professional ProSight IT asset documentation management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it.
24 Hour Android patch management Consulting
iPad patch management Consulting
Progent's support services for software/firmware update management provide organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your servers, peripherals {like scanners, network appliances such as routers and wireless access points, and Internet-of-Things (IoT) devices like alarms and robotics.
Consulting Microsoft Dynamics 365 Business Central
Dynamics NAV Technology Consulting
Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers SMBs a single soultions for financial management, inventory, operations, capacity planning, procurement, sales, supply chain, and advanced analytics. Progent's Dynamics 365 Business Central/NAV consultants can help your organization to maintain your legacy Dynamics NAV environment or upgrade efficiently to a cloud-hosted, onsite, or hybrid deployment.
Microsoft Expert Application Consultants Dynamics NAV
Dynamics 365 Business Central Applications Support
Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides SMBs a single platform for financials, inventory control, operations, capacity planning, procurement, sales and marketing, demand forecasting, and business reporting. Progent's Dynamics Business Central/NAV consultants can assist company to manage your older Dynamics NAV environment or upgrade efficiently to a cloud-hosted, onsite, or hybrid deployment.
Access Design Firms
Design Microsoft Access scripting
Progent offers economical online support for all editions of Office Access including Access desktop and Access Web App and can provide expert help for application programming, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide tailored webinar training for Office Access development and DBA services.
Threat Management Gateway Help and Support
Microsoft Forefront TMG 2010 Network Engineer
Microsoft Forefront TMG 2010 builds on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a easily administered Internet gateway that acts as a one-server platform for a variety of security features including an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, permits customized reporting powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can assist you to design and carry out test and production deployments; interface Forefront Threat Management Gateway with Windows 2008, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also help your organization to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server.
Troubleshooting Meraki AP
24 Hour wireless VoIP phone integration Computer Consultants
Progent's Cisco-certified Wi-Fi technology experts can assist you to configure, manage, and debug Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
SCOM Resource Pools Network Consultant
System Center Management Packs Online Consulting
Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, enhancing and repairing SCOM environments and offer companies of any size expert online or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or on-premises troubleshooting to help you to fix critical problems detected by Microsoft SCOM 2012.
24x7 Support Remote Consulting
Support and Setup Remote Support
For medium-size companies looking for IT consulting services, Progent can deliver a variety of alternatives such as local help, on-line assistance, off-site Help Desk, round-the-clock support with automatic network monitoring, emergency staff augmentation, business relocation services, application programming, and expert consultation. For midsize businesses in California or other regions serviced by Progent's onsite consultants, Progent provides expert on-premises help for fixing network issues quickly and economically.
Cisco DistributedDirector IT Consultant
Cisco Content Services Switch - Cisco CSS Support and Integration
Progent provides high availability load balancing support covering system load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching products including Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.
Linux Phone-based Network Documentation
Linux RedHat Phone-based Specialist
Progent offers nationwide urgent help and troubleshooting services for businesses who operate networks based on variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Remote network consulting provides optimum return for your information technology budget by preserving user productivity and shortening the time billed for network analysis and repair. Sophisticated online support utilities and skilled service specialists and engineers allow Progent to handle most network problems without wasting time and expense by going to your location. In most of situations your IT problems can be dealt with by telephone or via a combination of telephone help and remote access. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to assist with the most challenging system problems.
System Center 2016 Configuration Manager Support and Help
IT Consultant SCCM 2016 Asset Inventory
System Center Configuration Manager 2016 automates application and device deployment and updating, streamlines compliance settings control, keeps track of network resources, guards against company data leakage, provides network health monitoring, enables secure self service, and offers a common point of control for managing multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can assist businesses of any size with any facet of designing, implementing, using and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.
Exchange 2013 DAG Consult
Network Consulting Exchange 2013 Disaster Recovery
Exchange 2013 incorporates significant improvements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations plus a redesigned structure. These improvements affect vital facets of IT like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the potential business benefits of migrating to Exchange 2013, create a cost-effective validation and deployment plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent also offers affordable remote consulting and management for Microsoft Exchange 2013.
Solaris with Windows Consult
Network Consultant Windows and Solaris
If your company is producing UNIX-based software on a network that includes Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your field of high-value expertise while avoiding the continual distraction of managing your company information system. By using smart network monitoring and by delivering online and in-person support when your company needs it, Progent represents an affordable way for managing an IT system that provides high availability, security, and performance. Progent's developer assistance services include full-service information technology outsourcing, virtual infrastructure, online and on-premises service and troubleshooting, proactive network monitoring services, and Help Desk services.
domain expiration management Consult
ProSight network asset documentation management Consult
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it.
Dynamics GP Power BI Support Outsourcing
24/7/365 Microsoft Dynamics GP Remote Technical Support
Dynamics GP allows you to grow and control your company more efficiently by delivering deep availability of strategic data and a rapid ROI. Microsoft Dynamics GP/Great Plains offers major business benefits including its ability to expand the presence of your company, manage your accounting, automate financial operations, unify processes throughout your company, improve inventory control, increase order accuracy, grow revenue and shorten turnaround time, and increase free cash flow. Progent can show you how to set up and manage a robust, secure server and communications foundation to support Great Plains, and can provide expert Dynamics GP/Great Plains consultants to help you reap the full advantages of your Dynamics GP/Great Plains software.
Help and Support Small Business Access Points
Immediate Small Business WAP551 Network Engineer
Progent's Cisco-certified Wi-Fi technology consultants can help you to deploy, administer, and troubleshoot Cisco Small Business 100/300/500 Wireless APs.
Proxim Remote Technical Support
Wireless LAN Remote Troubleshooting
Progent’s wireless consultants can help small companies design, select, evaluate, deploy and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while providing a level of security that matches or excels wired connections. Progent provides expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can show you how to identify and deploy the wireless connectivity solutions that match your company needs.
Network Consulting Modern Network Security
Malware Forensics Specialist
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats.
Live Communications Server Support and Setup
Online Troubleshooting Microsoft LCS Server Instant Messaging
MS Communications Server provides Instant Messaging and presence as part of an extensible, world-class solution featuring enhanced protection, seamless compatibility with popular Microsoft software, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Communications Server offers cost savings and elevated business efficiencies, enhanced worker productivity, and stronger intellectual property protection. Microsoft Communications Server 2007 has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence experts offer remote and onsite support and mediation services for your Office Communications Server 2007 environment and can help your organization to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to design and carry out an efficient upgrade that will add business value to your information network
Applications Consultant Microsoft SQL Server
SQL Server 2008 Migration Consulting
Microsoft SQL Server 2005 offers powerful, familiar tools to computer professionals as well as to information workers, lessening the complexity of creating, deploying, administering, and accessing enterprise data and analytical applications in environments ranging from mobile devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with hands-on expertise and broad knowledge in planning and deploying information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Professional ProSight VM Hosting
Specialist ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's servers in a solution that delivers the maximum level of availability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management services are built upon mature virtualization platforms that allow small companies with multi- platform environments to save significantly on the expense of capital investments, system support, and IT management while benefiting from world-class reliability and an unprecedented level of vendor independence.
Technology Professional Exchange 2007 Server
Exchange 2007 Server Consultant
Progent's Microsoft certified support team can show you how to define and implement an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes network disruption, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site migrations, Progent has the knowledge and experience to complete your move rapidly and economically. Progent's Exchange 2007 support, repair, and design services include expertise with the configuration of outside vendor enhancements of Exchange Server 2007 that are best aligned to your business goals.
Specialist ProSight Private Cloud Hosting Services
ProSight Virtual Server Private Cloud Hosting Technology Professional
Progent's ProSight Virtual hosting services offer small businesses a variety of benefits including reduced capital costs, savings on operational costs, improved management focus, world-class protection, greater availability, and regulatory compliance.
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