Online Network Help

for Small and Mid-size Company IT Networks
The Technical Response Center's Customer Commitment

Additional Topics of Interest

Computer Consultant Cisco Firepower integration
Firepower Firewalls Technical Consultant

Cisco's Firepower Next Generation Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and include unified management and automation of advanced cybersecurity capabilities like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and execute an efficient upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's security services to create and centrally control IT ecosystems that include branch offices, data centers, private clouds and public clouds.

Linux Backup Consultancy
VMware VDR Backup Consultant

Progent offers economical online access to IT engineers skilled in a broad range of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent offers expertise for leading data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can help you to design, upgrade, or maintain data backup systems for a range of environments including on-premises, remote, cloud, or a mix.

24/7 IT Management Outsourcing Professional
Ransomware Protection Consulting Services

Progent's ProSight portfolio of managed services are geared to provide organizations who maintain minimal in-house network support staffs with affordable access to world-class management platforms and technical expertise. Advantages of the ProSight catalog of managed services include flat-rate network maintenance costs, automation of routine management tasks, continual adoption of new technology, smooth transition from legacy systems to modern solutions, improved fit between computer technology with business objectives, access to veteran network experts, and freeing up management to concentrate on business issues instead of ever-changing network technology.

Administration Cisco Security
Cisco Firewall Technical Support Organizations

Progent can provide rapid remote access to Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can link to your environment via powerful remote diagnostic utilities to provide fast and affordable analysis and repair of urgent network infrastructure issues.

Polycom Video Conferencing Consult
Cisco Video Conferencing Consult

Progent offers the support of an accredited engineer with expertise deploying technology from the leading video conferencing/telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to plan, configure, expand, or maintain a telepresence environment that preserves your investment and maximizes the strategic value of your information network. Progent can also provide the expertise of infrastructure consultants able to help companies of all sizes to build and troubleshoot a communications network that provides the speed, dependability, protection, and scalability you need to accommodate your video conferencing/telepresence environment.

Shared Support Desk Support Services
Shared Computer Support Help Desk Professionals

Progent’s Shared Call Center service makes it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the leading shared PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

Firewall Network Install Check Point ZoneAlarm
Check Point 15000 Firewalls Cybersecurity Contractors

Progent's Check Point firewall experts can show you how to plan, integrate, and administer firewall environments built around Check Point Software Next Generation security gateways and Check Point's subscription-based SandBlast security services. Progent can also help you maintain older Check Point firewalls or migrate smoothly to Check Point's modern firewalls.

System Consulting Services Solaris
Solaris Setup Service

Progent's UNIX platform consulting services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient one-stop source to help you build and manage a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.

Dynamics Business Central Application Consulting
Application Consulting Microsoft Dynamics 365 Business Central

Progent offers online and on-premises deployment, migration, programming, training for Dynamics 365 Business Central (formerly Dynamivs NAV).

Jabber Voicemail Online Troubleshooting
Jabber Video Messaging Support Services

Progent's Jabber consultants can provide online or on-premises support to help organizations of all sizes to plan, deploy, manage, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for all the products, technologies and services that make up creating a cohesive Jabber collaboration solution such as Cisco network devices and management software, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, WiFi systems, security and compliance, cloud computing, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration solution.

Microsoft SharePoint Server 2010 Remote Support Services
SharePoint Web Parts Network Consultants

Progent's Microsoft-certified engineers can provide cost-effective remote technical support and development services to assist your business to design, deploy, manage, and maintain SharePoint 2010 environments that can include web sites able to function as portals, extranets, document and media management tools, wikis, data marts, business information systems, enterprise search, Visio-driven workflows, and other tools to promote and improve teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party databases as well as with Microsoft's familiar office productivity programs including Office Excel, Word, Outlook, and Project. Progent can help your business to migrate from earlier releases of SharePoint or move a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 solution.

Kansas Tech Services
Immediate Pennsylvania Design

If your company does not require emergency online help but you think you will require assistance with your information system soon, you can save time and expenses and guarantee that the appropriate expertise will be ready when you need it by contacting a Progent sales specialist and signing up as a client. For details, phone 800-993-9400 or send email to

24 Hour System Center 2016 Service Manager Computer Consultants
System Center 2016 Hybrid Cloud Integration Computer Consulting

Progent has more than 10 years of background deploying, and supporting the core platforms included with System Center and can help you to design, configure, manage, and repair your Microsoft System Center ecosystem to maximize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent's consultants can help you to migrate to the current edition of Microsoft System Center from a previous release or from a third-party datacenter management platform to provide the advantages of enterprise-class deployment, centralized management, security, plus datacenter and application availability and performance monitoring.

An index of content::

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    Progent's support experts in Mac and Windows technology can help you integrate Apple Macintosh and Windows systems into seamless networks with resource sharing and workgroup functionality. Allowing productive cooperation among a mix of servers and desktops powered by Apple Mac OS and Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's background in Microsoft and Macintosh service makes it possible to offer expert support to companies that rely on these platforms to keep their competitive edge. Progent can also help you to integrate Apple's iPhones and iPads with your Windows network.

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  • VPN Network Engineer
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  • VMware NSX Migration Engineers
    VMware NSX Migration Consultants

    VMware's NSX network virtualization technology allows you to create entire networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation independent of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the complete virtualized network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help your organization to plan, deploy, test and administer a DR system powered by VMware SRM and VMware NSX.

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  • Largest Services Flexential Internet Data Center
    Flexential Tampa Data Center Consult

    Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent has a group of network experts located in the vicinity of Tampa, and Progent also offers remote support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recovery/business continuity planning experts. Progent can also help you to design and execute a move to the Flexential data center by providing services like designing system configuration, specifying hardware components, system configuration and testing, troubleshooting, setting up online management, and educating your network staff.

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  • Technician Windows Server 2019 Fresno County Windows Server 2019 Information Technology Management California Central Valley
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  • SharePoint Portal Server 2007 Integration Services
    24 Hour IT Services SharePoint Server 2007

    Progent’s Microsoft-certified consultants can provide organizations of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web-based technology for efficiently coordinating people, groups and data. Microsoft SharePoint provides a common location for your workers or customers to access, manage, distribute and interact with relevant information, files, and applications and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join workers, clients, teams and major tasks with the information they’ve developed in a way that makes data convenient to locate, download and re-use. Progent's certified SharePoint consultants can assist your organization to support your existing SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.

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  • Network Consultant Linux Network Monitoring
    Linux Network Monitoring, Nagios and MRTG Consultancy

    Nagios and MRTG are useful, license-free monitoring utilities that run under Linux and can be used to analyze UNIX/Linux environments, Windows networks, or multi-OS situations where the Linux OS and Microsoft Windows run side by side. Nagios allows network managers to monitor system services such as SMTP, HTTP, FTP, and NNTP. MRTG lets you graph the traffic in and out of SNMP network devices including servers, routers, and switches. Progent's system monitoring experts can show you how to use both these tools to streamline and repair your computer network.

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    Zero Downtime Internet Network IT Consultants

    Progent's Cisco-certified IT engineers can show you how to design an economical, 24x7 Internet connection solution that can achieve non-stop Internet connectivity through a wide range of fault tolerant Internet network products and services including non-stop BGP, automatic fail-over, and multiple Internet Service Providers. Progent offers CCIE professionals to show you how to apply the latest technology for 24x7 Internet connections to implement an affordable, fully redundant Internet network with automatic failover and other features to create non-stop Internet connections.

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    ISA 2006 Firewall Specialists

    Internet Security and Acceleration Server 2006 is a multi-functional gateway that provides a powerful application layer firewall, VPN, proxy, and Web caching solution for securing the Internet-facing networks of any organization against a broad range of attacks. Progent's certified ISA Server 2006 experts can help you plan, rationalize, pilot, install, configure and manage the Standard or Enterprise edition of ISA Server on your information system.

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    Progent provides Windows 2003 Cluster Server assistance to help your business deploy fault-tolerant server clusters that can provide 24x7 operation. Windows cluster servers for zero-downtime systems include Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. By helping you plan zero-downtime server clustering solutions powered by Microsoft Windows Server Cluster 2003, Progent’s Premier Windows experts make sure that your zero-downtime clustered servers are configured to optimize the business value of your information network.

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    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the foundation for a powerful but manageable IT network. The inter-connectivity requirements of the Microsoft .NET functions included with Small Business Server 2011 requires a network consultant with real-world background and extensive knowledge in planning and implementing effective and comprehensive information technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience ensures you success in installing, administering, and troubleshooting IT environments powered by the Microsoft SBS line of servers and applications.

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  • Technology Consulting Services CIO
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    Progent can provide small businesses with an information management expert who can act as a part-time CIO. This part-time CIO can provide long-term direction to help you deploy sensible technology to enhance business processes so they align more closely with your corporate goals. Your company can develop and implement a well thought out information technology plan without incurring the expense of a full-time Chief Information Officer.

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    Progent's Microsoft-authorized experts can show you how to rationalize the economic justification for implementing Microsoft SharePoint 2007, advise you on the most appropriate edition of SharePoint Portal Server for your circumstances, offer setup and integration services, assist you to install MS SQL Server as a supporting database, optimize your network infrastructure, integrate your standard and customized application programs to work with SharePoint 2007, design a company-wide security strategy that includes portal technology, and deliver maintenance and Help Desk services.

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    Sampling of Cities
    Where Progent Has
    Provided Remote Support

    Aberdeen, NC
    Alameda, CA
    Alamo, CA
    Alpharetta, GA
    American Canyon, CA
    Anacortes, WA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
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    Auburn, MA
    Austin, TX
    Baltimore, MD
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    Bellevue, ID
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    Berlin, CT
    Blacklick, OH
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    Bloomington, MN
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    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brooklyn, NY
    Broomfield, CO
    Brunswick, GA
    Burlingame, CA
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    Colorado Springs, CO
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