Enlarging your remote workforce may have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has two decades of experience helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Albuquerque organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent can provide services that go from as-needed guidance for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Albuquerque, New Mexico organizations to with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, cybersecurity, backup/restore solutions, and centralized management.
Network Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed to support a remote workforce can be especially challenging if you have to accommodate a combination of personal hardware such as desktop computers and laptops, routers, and Wi-Fi appliances from various vendors and with a variety of operating systems and firmware levels. Progent's experience providing remote support for both outdated as well as current IT products in remote office solutions enables you to make efficient use of your available infrastructure and offers fast access to top-tire consultants for implement essential updates. Support services offered by Progent to assist your company to create a high-functioning telecommuting infrastructure include:
IP Voice Solutions for Teleworkers
Extending the corporate PBX environment to accommodate remote users is critical to supporting a productive at-home workforce. A broad range of cloud-based digital PBX platforms are used by SMBs to server telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for IP voice management. Progent can help businesses of any size to design or maintain a remote IP voice service that provides the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations tune their current Cisco VoIP systems to handle an expanding at-home workforce.
Video Conferencing for Teleworkers
A broad range of voice/video conferencing products from major vendors support online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and teleworkers. Many companies use a mix of products to accommodate their various partners and customers. Progent's communications experts can assist you to maintain your existing conferencing environment and optimize the experience of your at-home employees.
Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office families, offering a rich environment of productivity apps that deliver a consistent user experience for sharing information across multiple sites and on a wide range of endpoint devices. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their original publication and can assist your company to deploy these critical collaboration platforms to maximize the effectiveness of your remote workforce.
SharePoint utilizes web entities to facilitate collaboration and information delivery by offering policy-based access to data, business processes, and tools for looking through company-wide information silos. SharePoint allows you to create secure portals that allows remote workforce to view and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint consulting expertise, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, refer to integration consulting services for Microsoft Exchange.
OneDrive is Microsoft’s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can access them safely via a browser. Provided with Office 365, OneDrive enables remote employees to co-edit files. Edits created offline are automatically uploaded when you go back online. For details about Progent's expertise for OneDrive, see Microsoft Onedrive integration experts.
Cloud Integration for At-Home Workers
Progent can provide fast and affordable online support for enabling organizations to build, manage and optimize cohesive network architectures that combine physical data centers, teleworkers, branch offices, and cloud services. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix problems with cloud access, identity, and security.
Microsoft Azure is a leading family of cloud services that enables you to use infrastructure, servers, and critical apps running on Microsoft's extensive cloud. Microsoft Azure offers over one hundred cloud-based services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also show you how to establish secure access to Azure for remote workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's support services for Azure, go to Azure consulting.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity software and cloud-based services available by subscription. Microsoft applications and cloud services are marketed in a variety of plans designed for customers ranging from students and small offices to major enterprises. Progent can provide fast and easy remote contact with consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the various subscription bundles available for Office 365 and deploy 365 applications for your remote workers in a way that delivers top business value. To learn about Progent's support services for Microsoft Office 365, visit Microsoft 365 consulting support.
Office 365 Exchange Online is among the most popular applications in Azure-hosted Office 365 product line. Exchange Online provides the advantages of reduced spending for data center infrastructure, simplified management, on-demand scaling, high reliability, and other advantages associated with public clouds. Microsoft has engineered Office 365 Exchange Online to run smoothly with on-premises Exchange environments, allowing customers to build hybrid information systems. Progent's certified Exchange consultants can provide occasional help to get you past tough IT bottlenecks and can also provide end-to-end project management services to ensure your remote workers have convenient and secure access to your Exchange Online environment. To find out Progent's support services for Office 365 Exchange Online, see Office 365 Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud market and is the industry's leading provider of cloud services. Progent offers fast and affordable online access to cloud integration consultants who can help your organization to plan, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to create a high-availability network architecture to make sure your users have a consistent computing experience whether they are working from your headquarters, a branch office, at home, or on the road. For information about Progent's support services for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud (GCP) is a leading suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your key applications cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent can assist your business to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and simplify access control for telecommuters with Google Cloud Identity. Progent's experts can also assist you to utilize GCP's management tools to administer and monitor your Google Cloud environment. To find out, visit Google Cloud Platform (GCP) integration services.
Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide switchover to a teleworker business model, which could be motivated by a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services allow businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center team.
Security for Remote Workers
Teleworkers commonly run their personal computing devices and work in a physically unsecured environment. This increases their vulnerability to cyber threats and requires careful deployment of firewalls, remote endpoint monitoring, and the creation of policies that adhere to leading practices. Progent's veteran roster of certified data security experts can assist your business to design, deploy and administer a compliant security environment that guards critical information in IT networks that include an at-home workforce.
Data Protection Solutions for Telecommuters
The field of Data Protection involves saving and restoring vital information in order to avoid data loss and reduce restoration time in the event of storage problems due to equipment issues, programming hiccups, operator error, malware, or any other reason. Dependable data protection solutions can be especially difficult to architect and maintain in hybrid environments that incorporate local data centers, cloud resources, and an at-home workforce.
Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing local computers. Endpoint Manager offers a unified environment for safeguarding critical information by managing local, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Remote endpoint devices can be personally owned or company owned. Network admins managing the endpoint devices of telecommuters can use Intune to deploy and validate apps on devices, push updates and certificates, set up rules for accessing data and networks, set passwords, establish VPN connections, control how home-based workers share data, establish threat protection, ensure compliance, and delete corporate information from lost, stolen or deactivated endpoint devices. Microsoft Intune works with Apple iOS, Google Android, Windows, and macOS/OS X devices. For information about Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workers, refer to Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network administrators to keep offsite endpoints current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoints. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Key capabilities of Workspace ONE include rapid remote provisioning of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud services. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Albuquerque, New Mexico business, phone