Expanding your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Fremont company to pick the appropriate technologies and follow best practices in creating and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Fremont, California businesses to with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, enterprise-wide switchover to a from-home workforce, which could be the result of an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk services utilize Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their current trouble tickets, add details, and upload screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service enables your business to supplement your existing Call Center team by splitting delivery of Support Desk support transparently between your in-house IT support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the number one PSA platform for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can help your business to deliver world-class desktop support to your teleworkers, see Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Fremont, California company, phone 1-800-993-9400 or visit Contact Progent.