Enlarging your at-home workforce may have a significant effect on network architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Fremont company to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual solution for teleworkers that facilitates teamwork and delivers top value. Progent offers support services ranging from on demand guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Fremont, California businesses to with any aspect of creating a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A fast, organization-wide switchover to a teleworker workforce, which could be driven by an epidemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit their active trouble tickets, add details, and append screen captures and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your company to expand your existing Support Desk organization by sharing delivery of Help Desk Call Center services seamlessly between your in-house support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support model utilizing the leading PSA platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class IT support to your telecommuters, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Fremont, California organization, phone 1-800-993-9400 or refer to Contact Progent.