Expanding your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Fremont company to pick the appropriate technologies and follow best practices in creating and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Fremont, California businesses to with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide switchover to a from-home workforce, which could be the result of an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their current trouble tickets, add details, and upload screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your business to supplement your existing Call Center team by splitting delivery of Support Desk support transparently between your in-house IT support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the number one PSA platform for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can help your business to deliver world-class desktop support to your teleworkers, see Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Fremont, California company, phone 1-800-993-9400 or visit Contact Progent.



An index of content::


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    Progent's certified SQL Server 2019 experts can assist your organization to assess the business case for migrating to SQL Server 2019 and can deliver rapid remote or on-premises contact with consulting experts in solution planning and deployment, software programming, database administration, and network security.

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  • Windows and macOS Support and Help
    Windows and macOS Online Troubleshooting

    Progent's support experts in Mac and Windows technology can help you combine Apple Macintosh and Windows systems into seamless environments with full sharing and workgroup functionality. Enabling efficient co-existence among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Apple Macintosh and Microsoft technology. Progent's experience in Windows and Apple consulting makes it possible to provide world class assistance to businesses that rely on these platforms to keep their strategic advantage. Progent can also help you to integrate Apple's iPhones and iPads with your Windows network.

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  • iPhone and Exchange integration Computer Consulting
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    Progent offers cost-effective remote assistance to help you to design, deploy, and troubleshoot any aspect of your iOS and Windows integration efforts and is available for short-term jobs to help you through specific technical roadblocks or long-term engagements to help you complete business-critical initiatives on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you create or maintain a highly available, secure and scalable infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the business value of your information system.

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  • Network Consultants Part Time Job
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    Progent is seeking a range of on-staff employees such as motivated Microsoft Certified Systems Engineers; connectivity experts with Cisco CCDP or CCIE credentials; and consultants for fault-tolerant network architecture with experience in mobile access, wireless integration, non-stop systems, business continuity planning, data preservation, and virtual servers. Progent is also looking for desktop support technicians, off-site troubleshooting professionals, and CISSP or CISM certified security professionals. Progent is also seeking experienced managers and administrators who can perform efficiently in Progent's high-growth, virtual office environment. Progent contracts freelance consultants with proven knowledge and field background in important information technology topics outside Progent's primary service concentration. Our Experts Group hires contractors who can provide advice and development support for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess in-depth expertise with popular platforms such as Linux derivatives, Macintosh, or Solaris, or can provide expert help in areas such as telecom, web development, Electronic Data Interchange, web commerce, or database management. Freelance consultants certified by Progent coordinate with Progent's in-house consultants to deliver end-to-end IT services for small and midsize company networks.

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    IT Management Outsourcing Consulting

    Progent's ProSight portfolio of managed services are geared to offer organizations who have minimal in-house network support teams with low-cost help from world-class management tools and technical experts. Benefits of the ProSight catalog of managed services include flat-rate IT maintenance expenses, smart automation of common management processes, continual adoption of new technology, smooth transition from older systems to modern solutions, improved alignment of information technology with business goals, guidance from seasoned IT experts, and freeing up management to concentrate on business rather than ever-changing network technology.

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  • Top UNIX, Windows Consultant
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    If your business network combines UNIX, Linux or Sun Solaris technology with MS Windows, Progent can help you to integrate your computers into a cohesive environment that allows all your operating systems to run side by side for easy management, seamless information exchange, high availability, superior throughput, and strong protection. Progent's UNIX/Linux/Solaris and Windows integration support offerings feature network architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote technical support and troubleshooting, on-site technical support, and Help Desk support.

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    Progent can help you to deploy Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller solutions.

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  • Top Quality SQL Server 2017 Database Migration Computer Consultants Integration Services SQL Server 2017 Automatic Database Tuning
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  • Exchange 2016 Upgrade Planning Professional
    Exchange 2016 Migration Planning Network Consultant

    Progent can assist your business in all phases of your upgrade to Microsoft Exchange 2016 such as designing HA system topology for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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  • ProSight password management Technology Professional
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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it.

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  • Urgent Hyper-V 3.0 Virtual IT Consultants Windows Server 2012 R2 Hyper-V Specialists
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    Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and repairing SCOM environments and can provide companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also help you to install and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure and Microsoft and third-party apps and services. Also, Progent can provide fast remote or onsite troubleshooting to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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  • Award Winning Specialist Windows Server 2019 High Availability
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    Progent's certified Windows Server 2019 consultants can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in capacity, performance, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.

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  • Consulting Internet Security and Acceleration Server
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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds creating corporate security designs for IT networks with many sites, mobile workers, and mission-critical web-based applications. A Progent ISA Server consultant can help your small or mid-size business plan and deploy a configuration of ISA Server 2004 that supports your information protection requirements without restricting your network.

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  • Microsoft Exchange Server Migration Services
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    Progent's Microsoft-certified engineers can provide low-cost remote and onsite help to implement your migration to Exchange Server 2010, generate extensive documentation of your new messaging system, educate your network support team and users to get them ramped up quickly on Microsoft Exchange 2010, and provide continuing administrative services and engineering help. Progent's consultants can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.

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  • 24x7 ProSight Private Cloud Services Consulting Services
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    Progent's ProSight Virtual Hosting service offers proven virtual server architecture, a world-class data center, and the technical services of Progent's Microsoft-certified engineering team to provide small and midsize businesses with a comprehensive information technology outsourcing solution that improves network availability and protection, eliminates management distraction, and saves money. With Private Cloud Hosting, a small or midsize business can have all of its software platforms and key business application servers hosted in a safe and fault tolerant facility on a high-performance, high-availability virtual server configured and supported by Progent's computer support professionals.

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  • macOS and Windows Network Consulting Microsoft Web Apps for Mac Consultant Services

  • Computer Consultants SCDPM 2012 Backup and Recovery
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    Progent's Microsoft-certified consultants offer online or onsite expertise to assist companies of all sizes to plan, implement, manage, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier releases of Data Protection Manager or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent offers as-needed support for fixing particularly challenging issues, or comprehensive project management support. Progent's consultants can also help you to design Data Protection Manager into an enterprise-class disaster recovery plan.

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