Enlarging your remote workforce may have a major impact on network architecture, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Hayward company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can assist Hayward, California companies to with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Support for Telecommuters
An emergency, company-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise the status of their current tickets, add information, and append screenshots and attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service allows your business to supplement your current Help Desk Call Center organization by sharing delivery of Call Center support services seamlessly between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support solution utilizing the leading PSA tool for managing service requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your business to deliver world-class desktop support to your telecommuters, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Hayward, California business, call 1-800-993-9400 or visit Contact Progent.



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    Progent can assist small and mid-size organizations to provide their remote workers with transparent access to public cloud services.

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  • System Center 2016 Troubleshooting Information Technology Consulting
    System Center 2016 Troubleshooting Network Consultant

    Small to middle size businesses can now enjoy all the benefits of System Center Operations Manager and also have quick access to Progentís Microsoft and Cisco Premier IT support professionals. With Progent's economically priced network support programs, small businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide small company networks enterprise-class availability, protection, and productivity.

  • Windows Server 2012 R2 Live Migration Computer Engineer Windows Server 2012 R2 Server Manager Support Outsourcing
  • Windows Server 2016 Fault Domains Consultant Windows Server 2016 Disaster Recovery IT Services

  • Chief Information Officer Professionals
    Part-Time CIO On-site Support

    Progent can supply small companies with an IT management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you deploy sensible technology to enhance business processes so they match more closely with your corporate objectives. Your company can develop and implement a well conceived IT strategy without incurring the cost of a full-time senior IT executive.

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  • Emergency Windows Server 2016 and System Center Support and Setup
    Windows Server 2016 Cluster Operating System Rolling Upgrade IT Consultants

    Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting to help organizations of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain failover clusters.

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