Enlarging your remote workforce may have a major impact on network architecture, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Hayward company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.
Progent can assist Hayward, California companies to with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.
Help Desk Call Center Support for Telecommuters
An emergency, company-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise the status of their current tickets, add information, and append screenshots and attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Supplemental Service allows your business to supplement your current Help Desk Call Center organization by sharing delivery of Call Center support services seamlessly between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support solution utilizing the leading PSA tool for managing service requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your business to deliver world-class desktop support to your telecommuters, go to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Hayward, California business, call 1-800-993-9400 or visit Contact Progent.