Enlarging your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and company culture. Progent has two decades of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Stamford organization to select the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Stamford, Connecticut organizations to with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Telecommuters
A sudden, company-wide switchover to a teleworker business model, which might be driven by a pandemic or as a component of a business continuity process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise their active tickets, enter information, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service allows your business to supplement your existing Help Desk team by splitting responsibilities for Help Desk support services transparently between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model based on the number one professional services automation platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your business to provide best-in-class IT support to your at-home workforce, see Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Stamford, Connecticut company, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent can assist small and medium-size businesses to plan, configure, validate and manage backup/recovery solutions required for a remote workforce.

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    Progent's UNIX family support services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise offers you a convenient one-stop source to help you build and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent continues to offer technical support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you determine if you should adopt the latest firewall technology from Cisco. Progent's Cisco technology specialists can help your company plan and carry out a smooth migration to Cisco ASA 5500-X firewalls following industry best practices.

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    Progent's Mac consultants can promote the creative facets of Mac environments by providing help services and training in graphics, audio, and motion video. Progent's support professionals offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production facility.

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    Progent provides national remote help and consulting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft products. Remote network consulting offers optimum return for your IT dollar by protecting client productivity and limiting the time charged for network repair services. Sophisticated online support technology and skilled service specialists and engineers allow Progent to handle the majority of IT issues without squandering time and money by traveling to your location. In most of cases your network problems can be dealt with over the phone or via a combination of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA certified security specialists to help you with the toughest network problems.

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    Progent can assist businesses of all sizes to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware expense. Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and limitations of various cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and ensure that you sidestep the common mistakes small organizations make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android smartphones and tablets.

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  • Microsoft UNIX, Windows Technology Professional
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    If your company has a UNIX or Linux network or a mixed-platform network, Progent's CISM and CISSP-premier security specialists can assist your entire organization in a broad array of security areas including security administration procedures, security architecture and models, connection management products and techniques, applications development security, operations security, physical security, telecommunications, infrastructure and web security, and workplace recovery planning. CISA and CISM define the core competencies and international standards of knowledge that information security managers are required to master. These accreditations provide IT management the assurance that consultants who have earned their CISA or CISSP qualification have demonstrated the experience and theory to deliver world-class security support and consulting help.

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    Progent offers a wide range of affordable support services to help your business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer onsite or online assistance for single computers or notebooks or help you to plan and carry out a large-scale rollout of new or updated operating system software and applications. Progent can also provide consultants and technical workers to assist you to plan for and complete a site move or merger designed to produce minimal disruption of your business.

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    Progent provides three basic types of Help Desk support : Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts offers your clients instant access to a dependable technical resource with years of experience delivering phone support and remote access troubleshooting for networks powered by Microsoft products. Progent's concentration is on giving the support Call Center a respected image as a solid contributor to business performance. Progent's target is to fix and not simply report problems.

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    Progent's ProSight Email Guard uses the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter.

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