Enlarging your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and company culture. Progent has two decades of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Stamford organization to select the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Stamford, Connecticut organizations to with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Telecommuters
A sudden, company-wide switchover to a teleworker business model, which might be driven by a pandemic or as a component of a business continuity process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk services leverage Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise their active tickets, enter information, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service allows your business to supplement your existing Help Desk team by splitting responsibilities for Help Desk support services transparently between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model based on the number one professional services automation platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your business to provide best-in-class IT support to your at-home workforce, see Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Stamford, Connecticut company, phone 1-800-993-9400 or go to Contact Progent.