Stamford Offsite Workforce Integration Consulting Experts
Call Desk Augmentation and Outsourcing Consulting and Support Services
Enlarging your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and company culture. Progent has two decades of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Stamford organization to select the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Stamford, Connecticut organizations to with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Telecommuters
A sudden, company-wide switchover to a teleworker business model, which might be driven by a pandemic or as a component of a business continuity process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk services leverage Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise their active tickets, enter information, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service allows your business to supplement your existing Help Desk team by splitting responsibilities for Help Desk support services transparently between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model based on the number one professional services automation platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your business to provide best-in-class IT support to your at-home workforce, see Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Stamford, Connecticut company, phone
An index of content::
Wi-Fi Help and Support
Wireless Network Consultant
Progent can help you plan, configure, manage, and repair an efficient Wireless LAN architecture, recommend appropriate components, and integrate access points, wireless bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also help you put together a complete wireless system security strategy that is well integrated with the security plan for your entire corporate network.
ProSight Managed IT Services Consultants
ProSight Remote Managed IT Services Technology Professional
Progent's ProSight portfolio of managed IT services are designed to provide organizations who have minimal internal network support staffs with affordable help from enterprise-class management tools and technical expertise. Benefits of the ProSight line of managed services include flat-rate IT maintenance costs, smart automation of common management processes, ongoing adoption of the latest information technology, smooth transition from legacy systems to up-to-date solutions, close fit between computer technology with business objectives, guidance from seasoned IT consultants, and allowing management to focus on business instead of fast-evolving information technology.
CCDP Expert Certified Catalyst Switch VSS Remote Troubleshooting
Catalyst Switch IT Consultants
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to gain all the advantages of bringing smart traffic control to their IT infrastructures. Cisco's switch technology allows you to deploy capabilities that make your IT network sufficiently available to handle time-critical needs, expandable to facilitate growth, secure enough to guard restricted data, and capable of differentiating and managing traffic flows to optimize network operations. Progent's Cisco certified consultants can help you select and integrate Catalyst switches appropriate for your company. Also, Progent's CISSP certified security consultants can show you how to develop a comprehensive security plan and set up Cisco Catalyst switches so they help support your security policies. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst 2940 switches, Cisco Catalyst 3560 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.
24-Hour Work from Home Data Protection Integration
24-7 Consultant Services At Home Employees Data Protection
Progent can assist small and medium-size businesses to plan, configure, validate and manage backup/recovery solutions required for a remote workforce.
UNIX with Windows Troubleshooting
Windows and UNIX Engineers
Progent's UNIX family support services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise offers you a convenient one-stop source to help you build and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Cisco PIX Upgrade IT Consultant
Cisco Security Consultants
Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent continues to offer technical support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you determine if you should adopt the latest firewall technology from Cisco. Progent's Cisco technology specialists can help your company plan and carry out a smooth migration to Cisco ASA 5500-X firewalls following industry best practices.
Solaris Specialists
24/7/365 Solaris Network Consultant
Progent's Solaris platform support services offer small companies and software developers help with managing and supporting Sun Solaris environments that run with Microsoft-powered technology. Progent offers your organization contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of experience offers you an easy one-stop source to show you how to build and maintain a protected and robust cross-platform connectivity and communications environment that allows Solaris and Microsoft interoperability by integrating MS Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
24/7/365 QuarkXPress Learn
Training Professional Apple Motion
Progent's Mac consultants can promote the creative facets of Mac environments by providing help services and training in graphics, audio, and motion video. Progent's support professionals offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
Microsoft Certified Partner Onsite Technical Support Windows Server 2012R2 Multitenancy
Windows Server 2012 R2 Storage Spaces Online Support
Progent's certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create test environments and migration plans, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management, team, create an enterprise-wide security strategy, automate network administration, help with creating applications, and build and validate a DR/BC plan.
CCIE Certified Solaris Online Network Support
Solaris Remote Specialist
Progent provides national remote help and consulting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft products. Remote network consulting offers optimum return for your IT dollar by protecting client productivity and limiting the time charged for network repair services. Sophisticated online support technology and skilled service specialists and engineers allow Progent to handle the majority of IT issues without squandering time and money by traveling to your location. In most of cases your network problems can be dealt with over the phone or via a combination of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA certified security specialists to help you with the toughest network problems.
Microsoft Azure integration Programmer
Microsoft Certified Partner Azure Resource Manager Specialists
Progent can assist businesses of all sizes to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware expense. Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and limitations of various cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and ensure that you sidestep the common mistakes small organizations make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android smartphones and tablets.
24x7 Virus Protection Support Services
Microsoft and Cisco Email Security and Virus Protection Integration Consultant
Progent's Microsoft-certified professionals have over 10 years of experience providing messaging solutions for companies that range from small businesses to large corporations. Progent provides economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, design fault tolerant email environments, and implement off-site and mobile email connectivity. Progent’s Microsoft Exchange consulting services can help you in designing and implementing a move from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Exchange Server 2016. Progent also offers support for Windows 8, Windows 7, and Windows XP desktops using Outlook and can help you integrate Microsoft Outlook Web App for all major web browsers. For email virus defense, spam blocking and data data leak prevention, Progent offers Email Guard security services.
24-7 Consultancy Windows Server 2012 R2 Active Directory
Online Consulting Windows Server 2012R2 Hyper-V Virtual Switch
Progent's certified consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, optimize your infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT management team, create a corporate-wide security strategy, automate network management, assist with creating applications, and build and test a DR/BC plan.
MySQL Standard Edition Consulting
Oracle database administration Consultant
Progent offers affordable remote access to an Oracle MySQL DBA or software developer and can help businesses of all sizes to configure and support MySQL within a dependable network infrastructure that provides high levels of speed, scalability, and protection. Progent also has proven skill assisting businesses port databases from Oracle to MySQL.
Support Sales Office
Remote Consulting Branch Office
Years of experience providing Microsoft support and Cisco network consulting has enabled Progent to develop a unique capability for supporting branch offices that require network service with the flexibility common to with small firms but which offers professional communications, thorough documentation, and compliance with enterprise IT standards. If your enterprise has a remote office situated anywhere in California or any area served by Progent's engineers, Progent can offer a wide range of onsite and remote network consulting services and system design assistance.
Top CRISC Risk and Information Systems Control Engineers
Top Quality CRISC Certified Risk and Information Systems Control Architect Professional
Progent can provide the services of a CRISC-certified risk management expert to help your company to design and deploy an enterprise risk management strategy based on leading practices promoted by CRISC and crafted to align with your company's risk tolerance, business goals, and IT budget.
Support Outsourcing Fault Tolerant EIGRP Network
Non-stop Interoffice Connectivity Support
Progent’s high availability inter-site connectivity and 24x7 network connection engineers can help small organizations create zero-downtime Interoffice connectivity through fully redundant networks featuring automatic failover. Progent’s CCIE engineers can plan and deploy fault tolerant Inter-office networks supported by fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers affordable 24x7 interoffice networking.
Microsoft UNIX, Windows Technology Professional
Windows and UNIX Engineer
If your company has a UNIX or Linux network or a mixed-platform network, Progent's CISM and CISSP-premier security specialists can assist your entire organization in a broad array of security areas including security administration procedures, security architecture and models, connection management products and techniques, applications development security, operations security, physical security, telecommunications, infrastructure and web security, and workplace recovery planning. CISA and CISM define the core competencies and international standards of knowledge that information security managers are required to master. These accreditations provide IT management the assurance that consultants who have earned their CISA or CISSP qualification have demonstrated the experience and theory to deliver world-class security support and consulting help.
Largest Consulting Services Ubiquiti UniFi wireless LAN
Ubiquiti UniFi WiFi AP Consulting
Ubiquiti's UniFi line of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi devices installed throughout multiple sites with any number of access points can be remotely provisioned and administered with free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the expertise of veteran Wi-Fi professionals who can assist your organization to assess the value of Ubiquiti’s UniFi technology for your business and assist you to design, install, manage, and troubleshoot your UniFi solution.
CCNP Certified Meraki Wi-Fi AP On-site Technical Support
Integration Meraki MR66 Access Point
Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco devices for streamlined management.
Microsoft Certified Partner Windows 2003 Cluster Computer Consultant
SQL Server Cluster Troubleshooting
Progent provides Microsoft Windows Cluster Server support to help your business implement fault-tolerant server clusters designed to deliver 24x7 uptime. Windows cluster servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster, and Exchange Cluster Server. By showing you how too plan high availability clustered server environments around Windows Clustered Server 2003, Progent’s Premier Windows engineers ensure that your fault-tolerant server clusters are configured to maximize the competitive advantage of your information network.
SQL Server 2012 Reporting Services Network Engineer
Outsourcing SQL Server 2012 Reporting Services
Progent can provide the support of Microsoft-certified engineers and seasoned database application developers, DBAs, project management experts, Cisco-certified network architects, business continuity specialists, and security consultants to help your business to assess the likely advantages of SQL Server 2012 for your business, set up pilot systems at your site or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and define a cost-effective and safe network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.
24/7/365 Operations Manager Consultant
Online Troubleshooting Microsoft Operations Manager
Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco certified network consulting experts. With Progent's affordably priced network service packages, mid-size organizations can select a simple co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to provide small and midsize business information systems world-class reliability, security and productivity.
802.11ac Upgrade Integration Support
802.11ac Upgrade Support
Progent's Cisco-certified wireless technology experts can assist organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
SharePoint 2016 Management Online Technical Support
Technology Consulting Services SharePoint 2016
Progent's Microsoft-certified SharePoint consultants can provide economical remote and onsite expertise, software development, and debugging services for businesses of all sizes who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
PC Desktop Small Office Network Consulting Services
Designers Microsoft Mac and Linux Desktop
Progent offers a wide range of affordable support services to help your business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer onsite or online assistance for single computers or notebooks or help you to plan and carry out a large-scale rollout of new or updated operating system software and applications. Progent can also provide consultants and technical workers to assist you to plan for and complete a site move or merger designed to produce minimal disruption of your business.
Cisco Call Desk Sharing Consultant Services
Virtual Call Desk Technical Support
Progent provides three basic types of Help Desk support : Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts offers your clients instant access to a dependable technical resource with years of experience delivering phone support and remote access troubleshooting for networks powered by Microsoft products. Progent's concentration is on giving the support Call Center a respected image as a solid contributor to business performance. Progent's target is to fix and not simply report problems.
Computer Consulting Time Machine and Outlook for Mac
Exchange and Apple Mac On-site Technical Support
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft premier experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to receive and send messages, search the GAL, copy addresses, sync up appointments, and alert fellow workers to meetings via your Exchange account. Progent will verify that your Microsoft Server is properly set up and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized one-on-one Entourage training.
SCCM Security Consultants
SCCM Boundary Groups IT Services
System Center Configuration Manager automates application and device provisioning across multiple sites, centralizes security and compliance settings control, keeps track of network resources, protects against company data leakage, performs health monitoring, enables safe self service, and delivers a common point of control for administering multi-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can assist your organization with any aspect of designing, implementing, using and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
Wi-Fi RF Spectrum Analysis for Wi-Fi Engineer
Remote Technical Support Wi-Fi RF Spectrum Analysis for Wi-Fi
Progent’s Wireless Site Survey assists you to plan and implement a Wi-Fi wireless network adapted to your environment, providing your business a wireless solution that delivers the coverage, speed, capacity, QoS, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed onsite service.
After Hours ransomware cleanup and file restore Services
ransomware cleanup and restore Consulting
Progent's seasoned ransomware recovery consultants can assist you to reconstruct an IT network damaged by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky.
Consultant Endpoint Monitoring and Reporting
ProSight Server and Desktop Management Troubleshooting
ProSight LAN Watch is Progent’s server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity.
On-site Technical Support SharePoint Server 2003
Top Ranked Microsoft Office SharePoint Server 2003 Technical Consultant
Progent’s Microsoft-certified consultants can provide organizations of all sizes consulting, technical support, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web technology for intelligently connecting people, teams and information. SharePoint offers a common spot for your employees or clients to connect to, manage, distribute and interact with relevant data, documents, and applications and to communicate with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the information they’ve developed in a way that makes data easy to locate, download and re-use. Progent's certified SharePoint experts can help your organization to maintain your current SharePoint solution or migrate to the latest release of SharePoint.
Windows 8.1 Work Folders IT Consultants
Windows 8.1 Remote Desktop Network Support
Windows 8.1 is designed to power devices ranging from smartphones and slates to engineering workstations. A wealth of innovative features, such as touch screen interface and iconic live tiles GUI, offer a wide range of benefits for companies who understand how to exploit them. Progent's Microsoft-certified consultants can assist bring your business up to speed with Windows 8.1 and show you how to derive significant competitive advantage from the product's various new and enhanced technologies.
Windows Server 2016 Hybrid Solutions Online Help
Remote Support Windows Server 2016 PowerShell
Progent's Windows Server 2016 disaster recovery consultants can assist your organization to design a disaster recovery system built around Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, economical creation of a failover cluster quorum arbitration point.
Open Now Cisco Experts Small Business WAP100 AP Onsite Technical Support
Small Business 300 Access Point Online Troubleshooting
Cisco's Small Business family of APs are Linux-powered units intended as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified wireless infrastructure consultants can provide online or on-premises integration and debugging services to help your organization to plan, configure, upgrade, optimize, administer and troubleshoot Cisco Small Business Wi-Fi AP deployments of any scale or architecture.
Email Anti-fraud Intelligence Engineer
ProSight Email Guard Content Filtering Consultant Services
Progent's ProSight Email Guard uses the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter.
24-7 Technical Support Services SQL Server 2017 Analysis Services
SQL Server 2017 Python Network Consultants
Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to design and carry out a cost-effective migration of your current SQL Server environment to any network architecture including local, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support ranging from as-needed design review or troubleshooting to comprehensive project management to make sure your SQL Server 2017 initiative is successfully completed on time and within budget.
Microsoft System Center Operations Manager Online Troubleshooting
Integration Support Microsoft Operations Manager
Even if your business has a minimal computer services group and a limited technology budget, your information network can still feature the same high availability and responsiveness that once needed a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified network consultants, the latest network management products for proactive monitoring and threshold alarms, and cost-effective support packages such as a help desk call center to keep your vital business applications and hardware operating.
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