Expanding your telecommuter workforce may have a significant impact on network architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can help your Carlsbad organization to select the right tools and follow best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers services ranging from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Carlsbad, California businesses to succeed with any aspect of creating a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Support for Remote Workers
A sudden, organization-wide transition to a teleworker business model, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online IT support experts along with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise their active trouble tickets, add information, and upload screenshots or attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your business to supplement your existing Call Desk organization by sharing delivery of Help Desk Call Center support transparently between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support model utilizing the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class desktop support to your at-home workforce, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Carlsbad, California company, call 1-800-993-9400 or refer to Contact Progent.