Enlarging your at-home workforce may have a major effect on network architecture, security, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Milwaukee organization to select the right tools and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers services that go from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Milwaukee, Wisconsin businesses to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Support for Teleworkers
An emergency, organization-wide transition to a from-home workforce, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or update the status of their current trouble tickets, enter details, and append screen captures or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Augmentation Service allows your company to supplement your existing Call Desk team by sharing delivery of Help Desk Call Center support seamlessly between your in-house IT support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support model based on the number one PSA tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To find out how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class technical support to your teleworkers, visit Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Milwaukee, Wisconsin business, call 1-800-993-9400 or go to Contact Progent.