Expanding your remote workforce can have a significant effect on IT infrastructure, security, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Charlotte company to select the right tools and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent offers support services ranging from on demand guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Charlotte, North Caroline businesses to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and unified management.

Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful environment of applications that deliver a cohesive user experience for sharing information throughout a corporate network and on a broad selection of endpoint computers. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their initial publication and can assist your company to configure these critical collaboration products to optimize the productivity of your at-home workforce.

SharePoint Deployment Experts for At-Home WorkersSharePoint utilizes web sites to allow collaboration and information delivery by offering policy-based access to data, business processes, and tools for looking through company-wide business data. SharePoint permits you to build protected portals that enables remote workforce to view and update consolidated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint expertise, visit SharePoint configuration and application development expertise.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to planning and configuration expertise for Exchange Server.

Microsoft Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoftís shared cloud storage service, similar to GoogleDrive. At-home users can store files to OneDrive, and colleagues can access them safely through a browser. Provided with Microsoft 365, OneDrive enables at-home workers to co-edit documents. Revisions created offline are uploaded when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, see Onedrive integration consulting.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Charlotte, North Caroline company, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Progent's Microsoft-certified professionals have more than 10 years of experience providing email support for customers that range from small businesses to large corporations. Progent offers affordable consulting for all editions of Exchange Server to enhance email and virus protection, configure fault tolerant email environments, and implement off-site and wireless email connectivity. Progentís Exchange consulting services can assist you in planning and carrying out a move from a legacy SMPT server or older Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. Progent also provides support for Windows 8, Windows 7, and Windows XP clients using Outlook and can help you integrate Outlook Web App for all major browsers. For email virus protection, spam filtering and data data leak protection, Progent offers Email Guard managed services.

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    System Center Configuration Manager automates software provisioning and updating, centralizes compliance settings management, keeps track of network resources, protects against corporate data leakage, performs network health reporting, enables safe end-user self service, and delivers a single control mechanism for managing mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can assist you with any aspect of planning, implementing, using and troubleshooting a SCCM solution for on-premises, cloud, or hybrid networks.

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    Progent can provide cost-effective online and onsite support to help businesses to move any part of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and enable access to Google's state-of-the-art machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security.

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    Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

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    Progent's certified SharePoint 2019 and SharePoint Online experts offer economical remote and onsite expertise, software development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud-based resources into a cohesive intranet solution.

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    Progent offers small and medium-size companies supplemental or comprehensive Help Desk support services for a remote workforce.

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  • MOM Case Study
    Case Study MOM

    Before Progentís MOM-based solution, network problems were handled reactively, after users were impacted by them. With the benefit of proactive, automated warnings and trend analyses sent by Microsoft Operations Manager, Progent can now ward off server issues before they becomes serious enough to impact network availability. Thanks to MOM, Progent can deal with potential problems before customers know that the problems are there. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class availability, security and productivity.

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    Progent's certified Excel and Office 365 Excel application consultants offer a wide range of online services to assist your organization to plan, program, test, install, administer, and debug applications based on any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist your business to migrate your existing Excel solutions to the newest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and identify and fix compatibility issues between various releases of Excel. Progent can provide on-demand help to clients looking for a quick fix to a specific problem associated with Excel and Progent also offers full project management support for upgrading or developing mission-critical application software built on Office Excel. Progent's affordable online training for Excel can be customized to address the special requirements of individuals or teams.

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    Progentís wireless engineers can help small organizations plan, select, evaluate, configure and maintain protected building-to-building wireless bridging products that integrate transparently into your existing network while providing a degree of security that matches or exceeds wireline interfaces. Progent provides experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you select and deploy the wireless link solutions that match your company requirements.

  • Expert Microsoft Certified Microsoft Proxy Server Support Services ISA 2004 Standard Edition Server IT Consultant
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  • IT Outsourcing and Co-sourcing White Papers IT Outsourcing Best Practices White Papers
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    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the fast creation of cutting-edge enterprise-class programs that can give your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.

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    Progent can show you how to prepare and implement an efficient migration to Microsoft Dynamics GP so that you retain your information, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce productivity interruption by designing and following a smart migration strategy. Progent can also help train new Dynamics GP users so you don't waste productivity. Progent can improve your company reports and management analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce custom line-of-business software and eCommerce programs that work transparently with Dynamics GP 2010/Great Plains 2010.

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    Progent's Check Point Software consultants can show you how to select and deploy Check Point Software Firewall/VPN software and hardware based on Check Point's security platform to provide an economical and efficient security defense for your information network. Progent can also show you how to integrate other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 firewalls with security solutions from other vendors and provide a single stop for continuing network support, administration, education, and design expertise.

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    Progent's certified Windows 2000 consulting staff can help you enhance the capability of your existing Windows 2K Servers and can streamline system management, provide tech support and repair, and enhance security. Progent can also help you design, justify, and execute a strategy to migrate from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in designing test programs to reduce the obstacles associated with migrating to Windows Server 2003 by uncovering possible hardware and software compatibility problems.

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  • Top Quality Forefront Threat Management Gateway Support and Integration
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    Forefront TMG 2010 is based on the proven security technologies of Microsoft Internet Security and Acceleration Server and offers a centrally administered Internet gateway that acts as a one-server platform for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, permits customized reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be installed as a virtual machine to cut costs and improve recoverability. Progent's Microsoft engineers can assist you to plan and execute test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also assist your organization to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server.

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    Progent's Microsoft-certified consultants can provide affordable online and on-premises support to carry out your upgrade to Microsoft Exchange 2010, produce comprehensive documentation of your new messaging system, train your IT staff and end users to get them ramped up rapidly on Microsoft Exchange Server 2010, and provide continuing management consulting and engineering help. Progent can also assist you to migrate from Exchange Server 2010 to Exchange 2013 or Exchange 2016.

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    Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2008 for your company, develop test systems and rollout plans, install Windows Server 2008 with your IT infrastructure and applications, educate your IT staff how to run new management tools, and provide continuing consulting and technical support via low-cost options including Helpdesk service and online technical assistance.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent has been providing SharePoint consulting services since the first SharePoint product was released over a decade ago, and Progent has the breadth and depth of technical know-how to help organizations of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can assist you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration environment; determine whether an on-premises, Cloud-based or hybrid configuration is most sensible for your company; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can help in individual jobs associated with your SharePoint 2013 migration.

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    Progent's Microsoft-certified consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Remote and onsite assessment and migration support for Windows 10 provided by Progent include Return on Investment estimates, project supervision, application compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile device management, teleworker connectivity, security and compliance, streamlined provisioning and administration, network optimization, wired/wireless convergence, business continuity planning, custom training for network management staff and end users, and post-migration Call Center support services.

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    Progent's Data Center engineers can help you identify fault-tolerant data centers that meet the specific needs of your business. High availability colocation sites are particularly appealing to small companies due to of their low cost and convenience compared to taking a do-it-yourself strategy. Attempting to build an in-house data center that offers even a basic level of fault tolerance is too expensive for typical small businesses. Progent is ready to show you how to reap all the benefits of non-stop data centers and fault tolerant colo sites by providing a full array of consulting and maintenance services.

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    Progent's remote access and wireless synchronization specialists can assist your business to design and deploy connectivity solutions for remote desktops, notebooks, and wireless handhelds so they work tightly with your IT network, enabling you to optimize the productivity of your remote workers.

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  • Case Studies Proxim Wireless
    Case Study School Wireless

    Progent delivered a wireless networking solution that enabled a school to improve efficiency and eliminate the ongoing costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for interfacing remote sites as far as 2.5 miles apart and can reach even longer distances. This wireless alternative provided improved performance and reliability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it offered protection against local interference.

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