Expanding your remote workforce may have a significant impact on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Chattanooga organization to pick the right technologies and follow best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent can provide services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Chattanooga, Tennessee companies to succeed with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, endpoint security, data protection solutions, and centralized management.

Data Protection for At-Home Workers
The field of Data Protection covers backing up and restoring vital information so as to prevent data loss and minimize recovery time and effort in the event of storage system failures resulting from hardware issues, software glitches, user error, malware, or any other reason. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid networks that incorporate in-house data centers, public clouds, and an at-home workforce.

  • Backup/Recovery strategies for an at-home workforce must cover multiple kinds of personally owned endpoint devices. Progent can provide fast online help from consultants familiar with a broad range of products for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Popular backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that uses cloud-based storage and includes fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity plans typically envision circumstances that require a temporary changeover to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity consultants can assist you to develop, document and validate a DR/BC strategy that includes the process of moving to telecommuting.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Chattanooga, Tennessee business, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Cisco's wireless VoIP phones are hardened wireless handsets designed for workers who are on the move within campus, warehouse, health-care or other venues where IT management wants portable phones that offer more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Integration of Cisco's wireless VoIP phones typically requires that IT teams set up and fine tune numerous components of your wireless infrastructure including wireless access points, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants offer remote and on-premises assistance to help you create and maintain a Cisco wireless VoIP phone solution by delivering integration services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.

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    Progent can assist your organization to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy device management platform or assist you to modify your current SCCM 2012 environment to support your evolving IT requirements. In addition, Progent can help you to build an infrastructure that extracts the most value from SCCM 2012 by delivering expertise with related Microsoft technologies including Active Directory Domain Services, SQL SSRS, and IIS.

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    Progent's Microsoft-certified consultants can provide computer support and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting professionals can show you how to design, deploy, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Progent offers nationwide remote help and troubleshooting services for businesses that operate macOS and OS X networks or whose IT systems include a combination of Mac and Microsoft Windows technology. Progent's experts offer Mac users a variety of services such as desktop support, migration to the latest version of macOS from legacy versions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also help your business with iPhone and iPad integration and management, or moving to iCloud. Online technical support provides maximum return for your IT dollar by extending client efficiency and shortening the hours billed for computer analysis and repair. Sophisticated remote access utilities and experienced service specialists and consultants combine to enable Progent to solve most IT issues without wasting time and expense by traveling to your site. In most of situations your network issues can be dealt with by telephone or through a combination of telephone help and online access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP certified security specialists to help you with the toughest network problems.

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    Progent offers several basic types of Help Desk services : Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your clients easy access to a dependable support resource with years of experience delivering phone support and remote access repair for IT systems based on Microsoft technology. Progent's concentration is on giving the support Help Desk a respected image as a solid contributor to company performance. Progent's goal is to resolve rather than simply record problems.

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    Progent can assist small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to understand the benefits and limitations of various cloud networking architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure you sidestep the typical errors small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.

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    Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.

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