Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has two decades of background helping SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Albany company to select the appropriate tools and follow best practices in creating and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent can provide services that go from on demand guidance for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can help Albany, New York businesses to succeed with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.

Video Conferencing for Remote Workers
A broad selection of voice/video conferencing platforms from leading technology companies enable online discussions, video and voice conferencing, chat, and screen/content sharing for both local workers and at-home workers. Many organizations use multiple conferencing products to accommodate their different partners and clients. Progent can assist your organization to maintain your existing voice/video conferencing environment and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading communications platform that supports presence, IM, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist you to deploy and maintain Skype for Business client software to accommodate your remote workforce. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone app for iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's support expertise for Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features that include voice/video calling, persistent chat, plus file sharing. For details about Progent's support services for Microsoft Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and help your business to tune your network infrastructure to host them.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Albany, New York company, phone 1-800-993-9400 or visit Contact Progent.



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    Progent can help your organization to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from an older device management platform or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving IT requirements. In addition, Progent can assist you to create a software foundation that takes full advantage of SCCM by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2007 upgrade plan that avoids network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to finish your move rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging implementations powered by Microsoft Exchange Server 2007.

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    Progentís Microsoft certified professionals can offer small and medium size businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the rapid creation of enterprise-class business programs that can give your company a competitive edge. SQL Server provides core support for XML and can query over the Internet and outside the firewall. In addition to offering consulting, support and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to SQL Server 2005.

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    The CISA credential is an important achievement that signifies mastery in information system security auditing. Certified by ANSI, the CISA credential has candidates undergo a comprehensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-Premier network security audit professional able to assist companies in the areas of information systems audit process, IT governance, network assets and infrastructure lifecycle, information technology service delivery, safeguarding of data resources, and disaster recovery planning.

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    Progent's team of application experts can provide in-depth support, custom development, deployment help, and online classes for popular business applications that address key areas including ERP and MRP, general accounting, business analytics, web commerce application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of background providing high-level consulting services online, Progent can help small businesses throughout the U.S. to avoid the time and expense related to travel and on-site visits without compromising the high quality of technical services.

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    Progent's Microsoft-certified consultants can help organizations of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your business to upgrade from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you get the highest possible return on investment.

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    Progent offers online and on premises consulting to help you with any facet of BI reporting ranging from troubleshooting or enhancing applications to designing and deploying an advanced business intelligence environment. Progent's management reporting experts can assist your company to support your existing reporting system, help you to upgrade reports from a legacy reporting platform to a modern solution, and provide custom remote mentoring to meet your individual requirements. Progentís business reporting professionals offer experience in all popular business analytics reporting platforms such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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    Cisco's Meraki line of access and distribution switches are intended for sites that go from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective remote expertise to assist you to plan and deploy a productive network architecture based on Meraki switches, simplify network administration with Meraki's cloud-based management tools, configure policies to maintain compliance, develop and validate a disaster recovery plan, and troubleshoot issues associated with any aspect of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a unified networking infrastructure.

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    Progentís high availability interoffice connectivity and fault tolerant network infrastructure consultants can help small organizations create fault tolerant Interoffice connectivity by means of fully redundant system architectures with transparent failover. Progentís Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office networks supported by fault tolerant EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide affordable non-stop interoffice networking.

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