Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Des Moines company to select the right tools and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers support services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Des Moines, Iowa companies to succeed with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
An emergency, organization-wide transition to a teleworker business model, which might be driven by a pandemic or as an element of a business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or revise the status of their active tickets, enter information, and upload screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your business to expand your existing Call Center team by splitting delivery of Support Desk support seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home workforce, visit Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter solution for your Des Moines, Iowa organization, phone 1-800-993-9400 or go to Contact Progent.