Enlarging your at-home workforce can have a major impact on network architecture, security/compliance, and corporate processes. Progent has two decades of experience helping SMBs to design, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can help your El Paso company to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide services that go from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help El Paso, Texas businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A fast, organization-wide transition to a telecommuter workforce, which might be the result of a pandemic or as an element of a disaster recovery process, can overwhelm even the most efficient internal Call Center. Progent's Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's extensive team of online technical support specialists along with enterprise-class ticketing and follow-up technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or update their current trouble tickets, enter information, and upload screenshots or attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to supplement your existing Help Desk Call Center staff by sharing responsibilities for Call Desk support services transparently between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support model based on the number one professional services automation tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Supplementation Services can help your company to provide world-class desktop support to your telecommuters, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your El Paso, Texas company, phone 1-800-993-9400 or go to Contact Progent.