Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Manchester organization to select the appropriate technologies and follow leading practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent can provide services ranging from as-needed guidance for getting you over occasional IT bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent can assist Manchester, New Hampshire organizations to with any aspect of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Teleworkers
A rapid, enterprise-wide switchover to a from-home business model, which could be activated by an epidemic or as a component of a disaster recovery plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with world-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or edit their current trouble tickets, enter information, and append screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows you to supplement your current Support Desk organization by sharing responsibilities for Support Desk support services transparently between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class IT support to your teleworkers, go to Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Manchester, New Hampshire organization, call 1-800-993-9400 or visit Contact Progent.