Expanding your remote workforce can have a significant impact on IT architecture, security/compliance, and corporate processes. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Manchester company to pick the right technologies and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and delivers maximum value. Progent can provide support services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Manchester, New Hampshire businesses to with any facet of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
An emergency, enterprise-wide transition to a telecommuter workforce, which might be motivated by a pandemic or as part of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services allow organizations to outsource or expand their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their active trouble tickets, enter information, and upload screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows you to expand your existing Help Desk team by splitting responsibilities for Call Center support services transparently between your regular support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class desktop support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Manchester, New Hampshire business, call 1-800-993-9400 or visit Contact Progent.