Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Manchester organization to select the appropriate technologies and follow leading practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent can provide services ranging from as-needed guidance for getting you over occasional IT bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent can assist Manchester, New Hampshire organizations to with any aspect of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
A rapid, enterprise-wide switchover to a from-home business model, which could be activated by an epidemic or as a component of a disaster recovery plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with world-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or edit their current trouble tickets, enter information, and append screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows you to supplement your current Support Desk organization by sharing responsibilities for Support Desk support services transparently between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class IT support to your teleworkers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Manchester, New Hampshire organization, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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  • Project Server Time Reporting Integration Support
    Open Now Microsoft Project Server Workflow Classes

    Progent's Microsoft consultants offer advanced expertise in deploying, using and debugging all versions of Microsoft Project, Microsoft Project Server, and Project Online and can provide a wide range of affordable remote consulting services based on industry best practices to assist organizations of all sizes to get all the advantages of this leading platform. Services offered by Progent include solution planning, software configuration and upgrades, setting up secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training.

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    Progentís Microsoft-certified consultants offer small and midsize companies computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and data. SharePoint Portal Server provides a common location for your workers or customers to access, organize, distribute and interact with useful information, files, and applications and to interact with other people. It allows quicker and better decisions, more effective sharing across groups and more economical business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services connect workers, customers, teams and major tasks with the data theyíve created in a manner that makes data easy to locate, download and apply.

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    Progent can assist your business to design and execute a smooth migration from a Sun Solaris-based IT environment to a network based on Windows and suited for running Microsoft's powerful office productivity suites, business applications, and developer tools. Progent's Solaris, Windows and Cisco consultants and software development experts can assist you to guard your information and minimize productivity disruption by designing an efficient migration plan that preserves your current investments in Solaris software and technology. UNIX-to-Windows migration support expertise offered by Progent include evaluation of existing infrastructure, migration planning and validation, Microsoft Exchange migration expertise, data and application transition, and processor and mass storage migration and economization.

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    Progent's Private Cloud Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's production servers in an environment that gives the highest level of availability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting and Management options are based upon mature virtualization technologies that allow small businesses with multi- platform environments to save dramatically on the expense of capital investments, system maintenance, and IT administration while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that improves cloud integration, works with popular handheld devices, allows single sign-on with Azure AD, and strengthens security. Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, extends the Web Client, and delivers over 100 improvements to various applications. Progent's Microsoft-certified consultants have the depth and breadth of knowledge and hands-on experience to address the many technical and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will maximize the business value of your investment in this powerful product.

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    Progent can help your business in all facets of your upgrade to Exchange 2016 such as planning HA system topology for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent offers fast remote support from Cisco CCIE network infrastructure experts. Progent's CCIE experts can link to your network using powerful remote support utilities to provide fast and affordable analysis and remediation of urgent network infrastructure issues.

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    For large organizations, Progent can supplement in-house IT staffs by providing world-class experience in supporting key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or global businesses with branch offices, Progent can perform as a seamless nearby extension of corporate IT management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system design, Sarbox conformance, project planning, and top-level support for multi-site network environments powered by Enterprise Windows 2003. Progent can provide on-site engineers and specialists to assist with a site move or office move, or a network designer to assist with building or using an Internet Data Center or Hosting Facility.

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    Progent's Linux consulting experts offer small companies and developers support for managing and supporting Linux systems that operate with Microsoft-powered technology. Progent can give your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of experience offers you an easy single source to show you how to build and manage a secure and robust cross-platform network and communications solution that allows Linux and Microsoft interoperability by combining Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent's ProSight Email Guard uses the technology of top information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter.

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    Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer offer support these legacy devices. Progent continues to offer technical assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you determine if you should migrate to the latest firewall technology from Cisco. Progent's Cisco technology specialists can help your company plan and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls following industry best practices.

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    Progent's certified consultants can help you to assess Microsoft Windows 7 to confirm application and driver compatibility and to check its speed and reliability running in your environment. Progent can also show you how to assess the likely strategic advantages of adopting Microsoft Windows 7. If you decide that Microsoft Windows 7 fits your business strategy, Progent can help you to design and implement a non-disruptive deployment of Windows 7 from a previous release of Windows.

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    Cisco Certified Information Technology Consulting Firesight

    The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can assist your company to maintain your existing PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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  • Exchange 2007 to Exchange 2010 Upgrade Services
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    Progent's Microsoft-certified consulting experts can help your organization to determine the value of Microsoft Exchange 2010 for your company and can help you to plan and carry out a smooth migration to Exchange 2010 from Exchange 2003 or Exchange 2007 that will offer fast return on investment by improving your workers' efficiency, cutting the expense of hardware and service, streamlining administration, and integrating your key communications platforms.

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  • Mac Architecture Specialist Remote Support Services Mac Wi-Fi

  • Office Entourage for Mac Training
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    Progent can provide one-on-one training designed for people who wish to expand their knowledge of the macOS and OS X platform, Mac computers, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for Mac applications.

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    Progent offers customized online training for an array of desktop apps and environments including Office and Office 365 Excel, Word, PowerPoint and Project plus Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote training provides the advantages of traditional in-person instruction, including instant communication between students and trainers, but avoids the expenses of travel and the challenge of trying to synchronize the schedules of multiple trainees. Offered to single students or groups of all sizes, Progent's virtual training allows the instructor to conduct the seminar from a remote office and the clients can be dispersed across an office or all over the country. Live online education supports proven learning aids such as broadcast white boards, real-time questions, and collaborative applications. Classes can be brief and personalized to specialized topics or extended in duration and broader in coverage.

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  • Cisco Firepower URL Filtering IT Services
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    Cisco's Firepower NGFWs Firewalls deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and carry out a smooth upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to create and centrally control network ecosystems that span local offices, data centers, private clouds and public clouds.

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    Progent's Citrix-authorized engineers can assist your company to understand the business advantages of XenServer and other Citrix products, and can assist you to design, test, implement, troubleshoot, and maintain a XenServer installation. Progent can also analyze your current Citrix technology environment and show you how to optimize consolidation, performance, security and compliance, uptime, and disaster recovery.

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    VMware vCloud Suite Consultants

    Progent offers the assistance of a certified VMware VCDX expert to help you plan, deploy, manage and repair VMware vSphere and vCloud-powered virtualization solution for local datacenters, private and public clouds, or hybrid cloud systems. Progent offers world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide high availability, fault tolerance, and application mobility.

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    Progent is one of the most qualified IT support firms for designing email and messaging systems powered by Exchange 2000 Server. Progent specializes in helping small businesses get all the benefits of Exchange 2000 for common situations including upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and outsourcing your Exchange 2000 management.

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  • Consulting Forefront Threat Management Gateway
    Consultant Services Threat Management Gateway 2010

    Microsoft Forefront TMG 2010 builds on the proven security capabilities of Microsoft ISA Server 2006 and offers a easily administered Internet gateway that delivers a single-server platform for an array of security features including an application and network layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security logging and reporting capabilities, allows customized reports generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft consultants can help your company to plan and carry out pilot and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also assist your organization to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

  • Remote Workforce Consultants nearby Manchester - Help Desk Call Center Solutions Expertise
  • Telecommuter Job Network Consulting Microsoft MCSE Subcontractor Job
  • Telecommuting Technology Support Remote Desktop Network Documentation
  • Teleworker Endpoint Management On-site Support At Home Employees Endpoint Management Support Outsourcing

  • Ubiquiti UniFi Switch Technology Professional
    Ubiquiti XG switch Consultancy

    Progent offers fast access to the skills of seasoned Wi-Fi consultants who can assist you to assess the advantages of Ubiquiti UniFi Wi-Fi access points for your business and assist you to design, deploy, manage, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to assist you to select, provision, and place Ubiquiti UniFi wireless access points for optimal signal coverage and performance.

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  • Teleworkers Consulting Services nearby Manchester - Data Protection Systems Consulting Services Manchester Teleworkers Consulting Services near me in Manchester - Backup Technology Assistance

  • Microsoft SQL Server 2019 Technical Support Services
    SQL Server Business Intelligence Integration Support

    Progentís Microsoft certified consultants can offer small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the speedy development of enterprise-class business applications that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to providing expertise, support and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT network. Progent can also help you upgrade from older versions of SQL Server to Microsoft SQL Server 2005.

  • Urgent Expert Microsoft Certified Windows, Linux, UNIX, Solaris Integration Emergency Windows, Linux, UNIX, Solaris Engineer
  • Urgent Nexus Switch Fabric Extender Online Consulting Consultants Nexus Switch LISP
  • VMware vCloud Suite Services VMware Site Recovery Manager and NetApp Engineer
  • Virtual Server Hyper-V Consultant Microsoft Hyper-V 3.0 Integration
  • WSUS Specialists SUS Consultants
  • Whitepaper Advantages of IT Outsourcing Advantages of IT Outsourcing White Papers
  • Wi-Fi RF Spectrum Analysis for Wi-Fi Support Services WLAN Site Survey Integration Services
  • Windows 10 Configuration Remote Troubleshooting Microsoft Windows 10 Configuration Manager Engineer
  • Windows 7 Integration Specialists Microsoft Windows 7 Remote Support
  • Windows 7 Security Technology Consulting Cisco Certified Experts Outsourcing Microsoft Windows 7 Evaluation
  • Windows Server 2008 Security Computer Engineer Windows Server 2008 Hyper-VI Computer Consulting
  • Windows Server 2012R2 Consulting Online Help Windows Server 2012R2 Storage Spaces
  • Windows Server 2016 Information Technology Consulting Firms Manchester, Hillsborough County Computer Service Windows 2008 Server

  • Microsoft and Cisco Nationwide Remote Upgrade
    Idaho Small Office Network Consultant

    Progentís Technical Response Center provides national extended hours remote assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts provide after-hours phone support and online direct computer connection to isolate and resolve technical problems quickly and economically. The scope of IT experience available from Progent's staff of country-wide support professionals allows Progent to escalate even the most difficult network issues to qualified specialists as needed. For critical issues, the Technical Response Center tries to answer your request for support within one hour.

  • Windows Small Business Server 2008 Engineers Microsoft Windows Essential Business Server Consulting
  • Windows Small Business Server Remote Support Services Microsoft Windows SBS Network Consultant

  • Server Management Engineers
    Immediate Consultant Virtualization

    With virtual server technology, companies are able to run multiple virtual machines on one actual server. Virtual server technology allows businesses to enjoy all the benefits of server isolation, but without the expense that goes with purchasing extra server hardware. Virtualization is also the critical technology behind private clouds, which provide important benefits such as reducing the costs of hardware, facilities, and management while enhancing data protection, system reliability, and disaster recovery. Other important server management options are server monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's professional server management experts can help you with all areas of server consolidation and administration to enable your company to contain expenses and conserve time.

  • Work at Home Employees Assistance near me in Manchester - Conferencing Technology Assistance Manchester, NH Manchester Nashua Merrimack 24/7/365 At Home Workers Consultants near me in Manchester - Conferencing Systems Guidance
  • macOS Classes 24x7 Mac Application Learning
  • macOS Configuration Specialists Mac Configuration Professional
  • virtual desktop delivery Engineer Citrix Receiver IT Consultants
  • wireless VoIP phones and Meraki APs Engineer CCIE Certified Wi-Fi VoIP phone integration Consultant Services

  • Juniper J Series Gateway Security Company
    Juniper J2320 Router Computer Security Specialist

    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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