Expanding your at-home workforce may have a major effect on network infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Midland company to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent can provide support services that go from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Midland, Texas organizations to with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A fast, company-wide switchover to a from-home business model, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Call Center services allow businesses to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online technical support experts combined with enterprise-class ticketing and tracking technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or edit the status of their current tickets, add information, and append screenshots or relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service enables you to augment your existing Help Desk team by sharing delivery of Support Desk services seamlessly between your regular support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support model based on the number one PSA tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Supplementation Services can help your company to provide world-class IT support to your from-home workers, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Midland, Texas company, call 1-800-993-9400 or go to Contact Progent.