Expanding your telecommuter workforce can have a significant impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Midtown Manhattan organization to select the appropriate tools and follow leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide services ranging from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Midtown Manhattan, New York organizations to with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A rapid, company-wide transition to a teleworker workforce, which could be activated by a pandemic or as part of a business continuity plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's extensive network of remote technical support experts along with world-class ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or edit their active tickets, enter details, and append screenshots and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to augment your current Support Desk organization by splitting delivery of Call Desk support services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support model based on the leading professional services automation platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class IT support to your from-home workers, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Midtown Manhattan, New York company, phone 1-800-993-9400 or visit Contact Progent.