Expanding your remote workforce can have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Morgan Hill organization to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and returns maximum business value. Progent offers services ranging from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Morgan Hill, California organizations to with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and unified management.

VoIP Solutions for Teleworkers
Expanding the corporate phone system to include remote users is critical to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX products are popular with SMBs to server telecommuters. Many enterprises rely on Cisco's current or older products for IP voice solutions. Progent can assist organizations of all sizes to design or tune a remote VoIP service that provides the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations optimize their existing Cisco VoIP systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony features to devices such as IP phones, media processing products, VoIP gateways, and mixed media software deployed throughout the network. Unified Communications Manager supports other mixed media services like messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM support, see Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can help you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other older IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these solutions and deliver on-demand integration and debugging services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Morgan Hill, California business, call 1-800-993-9400 or refer to Contact Progent.



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    Progent's Cisco CCIE-certified SIP integration consultants can help organizations of any size to design, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide cost-effective online or onsite support to assist businesses to move efficiently to a modern unified communications ecosystem that offers accelerated return on investment. Progent's certified Microsoft collaboration consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.

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    Progentís data center support services are designed for businesses with equipment housed at IDCs or data center co-location hosting facilities and requiring timely on-site assistance at the collocation site as well as remote help from Microsoft and Cisco Premier professionals. Progent offers a full array of data center and data center and collocation support services such as system architecture analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of high availability systems, defining and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and planning fault tolerant server cluster configurations.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of the time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it.

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    Progentís Microsoft certified professionals can provide small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the rapid creation of enterprise-class business applications that can give your business a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and outside the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you migrate from older editions of Microsoft SQL Server to SQL Server 2005.

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    Progent's CISSP-premier network security experts can assist businesses of any size with any aspect of IT security. Progent can implement efficient cybersecurity solutions that protect a small office against modern malware attacks or Progent can design, configure, and monitor a comprehensive security environment for hybrid networks that accommodate onsite, online, and mobile clients sharing IT resources spread over a mix of physical datacenters and public and private clouds.

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    Progent's Microsoft-certified engineers offer advanced expertise in deploying, managing and troubleshooting all versions of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of affordable online consulting services following proven best practices to help businesses of all sizes to get all the advantages of this leading project management solution. Consulting support offered by Progent include solution planning, software configuration and migration, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and customized online training classes.

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