Enlarging your telecommuter workforce can have a significant impact on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Oakland company to pick the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns top value. Progent offers support services that go from as-needed expertise for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Oakland, California businesses to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
An emergency, enterprise-wide switchover to a teleworker business model, which might be the result of a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists along with world-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update their active tickets, enter information, and append screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your business to supplement your current Help Desk Call Center team by splitting responsibilities for Support Desk support seamlessly between your in-house IT support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collective support solution based on the leading PSA tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can help your business to deliver world-class technical support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Oakland, California business, call 1-800-993-9400 or refer to Contact Progent.