Expanding your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that support at-home workers. Progent can assist your Oakland organization to select the appropriate technologies and follow leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services that go from on demand expertise for helping you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Oakland, California organizations to with any facet of building a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
An emergency, company-wide changeover to a teleworker workforce, which might be activated by an epidemic or as an element of a business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's extensive network of online IT support experts along with enterprise-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or revise their active tickets, enter information, and append screen captures or attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service enables your company to augment your existing Help Desk team by splitting delivery of Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the leading PSA platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver best-in-class technical support to your from-home workers, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Oakland, California business, phone 1-800-993-9400 or visit Contact Progent.