Oakland Remote Workforce Integration Advisor
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Enlarging your telecommuter workforce can have a significant impact on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Oakland company to pick the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns top value. Progent offers support services that go from as-needed expertise for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent's consultants can assist Oakland, California businesses to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
An emergency, enterprise-wide switchover to a teleworker business model, which might be the result of a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Support Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists along with world-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update their active tickets, enter information, and append screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service allows your business to supplement your current Help Desk Call Center team by splitting responsibilities for Support Desk support seamlessly between your in-house IT support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collective support solution based on the leading PSA tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can help your business to deliver world-class technical support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Oakland, California business, call
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Outlook autodiscover Remote Consulting
Office 365 IDFix IT Consultant
Progent can assist you to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent supports multi-vendor networks that include Windows, macOS, and Linux technology. Progent can also help you to build and manage hybrid networks that seamlessly integrate local and cloud-based resources.
Cisco IT Service Providers
Cisco Access Point Small Office IT Outsourcing
Progent offers rapid online support from Cisco CCIE network infrastructure experts. Progent's CCIE engineers can link to your network using advanced remote support tools to deliver fast and economical analysis and repair of critical network problems.
Top Rated Nexus Switch LISP Online Help
Nexus 9000 Switch Online Help
Nexus series switches are engineered to deliver the throughput, expandability, uptime, virtualization support, capacity, data protection and ease of management needed to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and onsite support expertise to assist your business to design an efficient network topology, build test systems to validate your switching solution, install and configure Nexus switches, create and implement effective policies, run security and compliance evaluations, configure proactive monitoring and alert systems, fully utilize resources by means of virtualization, troubleshoot switching and routing problems, maximize performance, perform capacity planning, and set up the powerful zero-downtime capabilities available for Nexus family of switches. Progent's consultants can also assist your business to migrate efficiently from legacy Nexus switches or Cisco Catalyst switches to current Nexus switches.
Urgent WatchGuard Fireware Firewall Configure
WatchGuard Firebox M370 Firewall Security Consultants
Progent provides support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.
Building to Building Wireless Case Study
Proxim Tsunami Wireless Case Study
Progent provided a wireless integration solution that enabled a school to increase efficiency and eliminate the recurring costs of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting separate locations up to 2.5 miles apart and can extend to even greater distances. This wireless solution offered improved performance and dependability than recourse to amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz spectrum it provided protection against outside interference.
ransomware rebuild Engineer
Maze ransomware recovery Services
Progent's experienced ransomware recovery consultants can help your business to rebuild a network victimized by a ransomware virus such as Ryuk, WannaCry, NotPetya, or MongoLock.
Cisco Virtual Private Network Remote Support
Open Now VPN Troubleshooting
Cisco's security and remote connectivity technology for small to medium sized companies represent a full array of manageable protection hardware and software to help you safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that fit most closely with your corporate objectives.
Microsoft Virtual Machine Manager IT Consulting
SCVMM 2012 Virtual Switch Consulting Services
Progent can help businesses of any size to follow leading practices to configure SCVMM 2012 hosts, fabric, storage, and libraries; design, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist you to migrate from a legacy version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can help you to optimize and repair your existing SCVMM 2012 environment so you realize the highest possible business value.
Microsoft Experts SharePoint 2019 Hybrid Professionals
SharePoint 2019 PowerShell Integration Services
Progent's certified SharePoint 2019 and SharePoint Online consultants can provide economical remote and onsite expertise, application development, and debugging services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you design and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud resources into a seamless information management system.
Failover Cluster Manager Windows Server 2012 Professionals
Online Support Services Windows 2012 R2 Clustering
Progent's Microsoft-certified failover clustering experts can help businesses to evaluate the advantages of adopting Windows Server 2012 clustering technology to create a powerful high-availability/disaster recovery solution, assist your organization to design and install a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for clusters that include physical servers or virtual machines, and help you to streamline the management of clustered servers.
Specialists PC Desktop
IT Consulting Firms Desktop
Progent can deliver a wide array of low-cost online and onsite consulting services to assist your business to configure, manage, and debug workstations and handhelds powered by Windows, Apple macOS/OS X, iOS, Android, or Linux.
Catalyst Wireless Access Point Computer Consulting
Cisco Certified Expert Catalyst 9105w Access Point Online Support Services
Progent's Cisco-certified Catalyst 802.11ax Access Point consultants offer economical online and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Engineers ransomware cleanup and restore
After Hours Professionals ransomware cleanup and recovery
Progent's seasoned ransomware recovery experts can help your business to restore an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Lockbit or Nephilim.
Cisco Content Router Integration Support
Configuration Network Load Balancing
Progent offers high availability load balancing support that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
Dynamics GP Integration Manager Professionals
Dynamics GP Web Services Services
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to create custom mission-critical applications and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Dynamics GP reporting services can show you how to create reports that allow you to analyze your business more effectively, transforming raw data into useful insights into your business.
Urgent Microsoft Exchange Upgrade Specialists
Support and Setup Exchange Server 2003
Progent's Microsoft Premier professionals offer expert support for corporate-wide deployments of Microsoft Exchange 2007. Progent's experts can show you how to prepare for multi-location Exchange installations or updates and can provide onsite technicians to assist enterprises with deployments of Exchange Server in the or any region covered by Progent's consultants.
Top Exchange Upgrade Consulting Services
Microsoft Exchange 2010 Upgrade Specialists
Progent's Microsoft and Cisco-certified network experts can assist your organization to determine the value of Microsoft Exchange Server 2010 for your company and can assist your IT staff to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange Server 2007 that will offer quick payback by improving your productivity, lowering the expense of equipment and service, simplifying administration, and integrating your vital communications platforms.
Learn Apple Logic
Class Photoshop
Progent's Apple Mac experts can promote the creative aspect of Macintosh computing by offering consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Emergency Microsoft IT Services SharePoint 2019 Microsoft Flow
SharePoint 2019 On Premises Network Engineer
Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable remote and on-premises expertise, software development, and troubleshooting services for businesses of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist you plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based resources into a cohesive intranet solution.
Private Cloud Hosting for Virtual Data Centers Consult
Private Cloud Hosting Engineers
Progent’s private cloud hosting service enables small and midsize businesses to run key applications such as SQL and Exchange Server from a secure Tier III data center facility on fault-tolerant equipment with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for backup and restore. You can take advantage of Progent’s private cloud hosting service to eliminate major capital costs for the acquisition, maintenance, and operation of computer hardware and data center facilities while benefiting the highest levels of network reliability and physical security.
Juniper SA4500 SSL VPN Protect
Award Winning Security Group Juniper SSL Router
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
CRISC Certified Risk and Information Systems Control Services
CRISC Certified Network Risk and Information Systems Control Architect Engineers
Progent offers the guidance of a CRISC-certified risk management expert to help your company to design and deploy an enterprise risk management (ERM) solution following best practices identified by CRISC and crafted to align with your organization's risk tolerance, business objectives, and budgetary guidelines.
8800 Series IP Phone Online Troubleshooting
Cisco VoIP Phones and Unified Messaging Computer Engineer
Progent's Cisco CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Microsoft Firewall Online Help
Online Support Services ISA Server
Progent’s Microsoft certified consultants offer small and medium sized businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your business network from attack by outside and internal sources. Forefront TMG and ISA Server provide deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to detect many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through experienced planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft engineers can help your company to deploy Microsoft Forefront TMG 2010, maintain any version of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Urgent Microsoft Windows IT Outsourcing Companies
Consultancy Services Company Microsoft Office System
Progent’s IT outsourcing packages offer economical network support for small organizations. Whether it includes designing network architecture, setting up an internal Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or developing an on-line eCommerce application, outsourcing your network engineering services can reduce expenses and minimize uncertainties, allowing network service expenses to grow in a more moderate and manageable fashion than is feasible by building up a large, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and highly available network architecture for your critical applications powered by Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
MCSE Expert Certified Live Online Office 365 Training Computer Systems Consulting
Consult Online Microsoft Office 365 Training
Progent offers live remote training for a range of desktop applications and environments including Microsoft Office Excel, Word, Publisher and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10. Online instruction provides the advantages of conventional in-person instruction, including instant communication between students and teachers, but eliminates the costs of travel and the hassle of attempting to synchronize the schedules of many trainees. Available to single students or classes of any size, Progent's live online instruction allows the instructor to run the seminar from an online office and the students can be spread across an office or across the the U.S. Live online instruction deploys proven learning aids such as broadcast white boards, real-time questions, and collaborative desktops. Classes can be brief and targeted to specific topics or longer in time and broader in coverage.
Windows and UNIX Engineers
Solaris with Windows Consultancy
If your company operates a UNIX, Linux, or Sun Solaris environment or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-premier consultants can assist your whole organization in a broad range of security topics such as security management practices, security architecture and strategies, access management systems and methodology, software development security, operations security, hardware security, telecommunications, infrastructure and web security, and disaster recovery preparedness. CISA and CISM define the core competencies and worldwide standards of performance that information security professionals are required to master. These certification provide executive management the assurance that those who have achieved their CISA or CISSP qualification have the experience and theory to deliver world-class security support and engineering help.
Consulting Exchange 2007 to Exchange 2010 Upgrade
Engineer Exchange 2010 Migration
Progent's Microsoft-certified network experts can assist you to assess the benefits of Exchange 2010 for your company and can help your IT staff to plan and carry out an efficient migration to Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will provide quick ROI by increasing your productivity, lowering the cost of equipment and service, streamlining management, and integrating your key communications technologies.
24x7x365 High-Availability Internet Network Information Technology Consulting
Award Winning Automatic Failover Technology Consulting Services
Progent's Cisco-certified network professionals can show you how to design an economical, high availability Internet configuration architecture that can deliver 24x7 Internet access through a wide range of fault tolerant Internet access technologies including non-stop BGP, automatic fail-over, and multiple ISPs. Progent offers CCIE engineers to show you how to apply the most current techniques for 24x7 Internet connections to build an economical, completely redundant Internet network with automatic failover and other capabilities to deliver non-stop Internet access.
3800 Router IT Consultants
2800 ISR Router Network Engineer
Cisco has developed an extensive product line of routers that includes appliances built to deliver the protection, performance, and availability demanded by organizations from small offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network availability. Progent can help you select and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to expand as you support new users, open new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Series Routers.
Integration Services CRISC Risk Evaluation
Risk Response Online Support Services
Progent's disaster recovery planning and business continuity professionals can show you how to design a disaster recovery plan in case of an IT system catastrophe. Progent can help you define a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, non-stop network architecture that takes into account availability issues involving a broad range of infrastructure technologies and processes.
Top Technology Consulting Check Point 6000 Firewalls
Check Point Sandboxing Security Evaluation
Progent's Check Point firewall experts can help you plan, deploy, and manage firewall solutions built around Check Point Software Next Generation security gateways and Check Point's subscription-based SandBlast security services. Progent's consultants can also assist you support older Check Point firewalls or migrate efficiently to Check Point's next-generation security gateways.
Top Ranked Microsoft Certified Exchange 2013 Backup and Restore IT Services
Exchange 2013 Disaster Recovery Consulting Services
Microsoft Exchange Server 2013 includes significant improvements to the functionality of Exchange Server 2010 and introduces important new features as well as a revamped structure. These improvements favorably impact key facets of IT including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the possible advantages of upgrading to Exchange 2013, create a cost-effective test and deployment strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management for Exchange Server 2013.
Cisco Firesight Remote Troubleshooting
Cisco Firepower URL Filtering Integration
Cisco's Firepower Next Generation Firewalls provide a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer unified management and automation of modern cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and carry out an efficient upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's security services to create and centrally manage network ecosystems that span local offices, data centers, and cloud resources.
Cisco Firepower AVC Online Technical Support
Cisco Firepower Setup and Support
Progent’s experienced Cisco network security consultants offer expert PIX and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable enterprise-level products, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, performance, and high reliability for network environments of any size. PIX and ASA Firewalls are based on a proven, specially designed operating system, eliminating common OS-specific security holes.
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