Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Sacramento company to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent can provide support services that go from on demand expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Sacramento, California organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office families, offering a powerful ecosystem of applications that deliver a cohesive user experience for sharing information across a corporate network and on a wide selection of endpoints. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their initial publication and can help businesses to configure these flagship collaboration products to maximize the productivity of your remote workforce.

SharePoint Configuration Experts for At-Home WorkersSharePoint utilizes web sites to allow collaboration and information sharing by offering policy-based access to content, business processes, and tools for searching through enterprise-wide business data. SharePoint permits you to create protected portals that enables at-home workforce to see and update aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, visit SharePoint configuration and application development expertise.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, see integration consulting services for Exchange Server.

Microsoft Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoftís shared cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers can retrieve them safely through a browser. Provided with Microsoft 365, OneDrive allows remote workers to co-author documents. Revisions made offline are automatically synced when you go back online. For information about Progent's expertise for OneDrive, visit Onedrive configuration consulting.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Sacramento, California organization, call 1-800-993-9400 or refer to Contact Progent.



An index of content::



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    Progent's Citrix consultants can assist you to evaluate the potential strategic value of the various editions of Citrix Essentials for Hyper-V, assist you to integrate Citrix administration tools with your Microsoft Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and recoverability of your virtualized environment while lowering the cost of resources and operations and simplifying management tasks.

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    Progent's certified information technology experts offer Windows Server 2016 integration consulting to assist businesses of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

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    Progent's Microsoft-certified consultants provide technical support and IT consulting expertise for Exchange Server 2003, Windows Server 2003, and for the complete line of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting expertise for Microsoft Exchange Server 2003 include system design, deployment, project management, onsite and remote technical support, Help Desk Call Center support, expert security evaluation, and full-service IT outsourcing.

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    Progentís Technical Response Center (TRC) offers affordable national extended hours remote assistance for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers offer 24x7 telephone help and remote secure computer access to troubleshoot and repair technical problems quickly and affordably.

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    Progent's Microsoft-certified professionals can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, tune your network for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management team, create a corporate-wide security plan, automate IT management, assist with application development, and generate and test a DR/BC plan.

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    Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; unified management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team offers advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

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    Windows Server 2008 R2 features outstanding levels of performance, protection, availability, expandability, and flexibility that improve output of on-site, branch office, and mobile workers. Progent's Microsoft-certified professionals can deliver cost-effective online consulting, troubleshooting, and education services to assist you to plan, execute, and maintain Windows Server 2008 R2 to add significant strategic value to your information system.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and maintain Ciscoís security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to expand with your changing business requirements. Progentís Cisco-Premier network experts are familiar with Ciscoís complete family of hardware and software targeted at eliminating information pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can help you integrate Cisco products to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control framework for user authentication, authorization, and tracking from a graphical Web interface.

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    Progentís colocation center IT services are designed for companies with equipment housed at Internet Data Centers or data center colocation hosting sites and requiring on-demand on-premises assistance at the colo facility plus off-site support from Microsoft and Cisco Certified professionals. Progent offers a full array of IDC and data center and colocation support services including network architecture analysis, Windows and Linux server installation and support, troubleshooting for server and telecommunications infrastructure, design and installation of high availability configurations, architecting and deploying layered security structures, firewall integration and support, configuring load balancing environments, and creating high-availability server clustering configurations.

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    Progent can provide small and medium-size organizations overflow or comprehensive Help Desk call center support services for offsite employees.

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    Progent's CISSP-certified network security consultants can help businesses of all sizes with any aspect of information system security. Progent can create cost-effective security systems that guard a small office against advanced threats or Progent can design, deploy, and monitor an end-to-end security environment for hybrid networks that support onsite, online, and mobile users accessing network resources distributed across multiple physical sites and public and private clouds.

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    Remote 24x7 monitoring, proactive alarms, and periodic analytical reporting are vital to maintaining the proper operation of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can afford a level of network stability that was previously limited to large enterprises. Progent offers several RMM options available as economical service packages created to assist you to identify and resolve a most IT network problems before they get big enough to disrupt productivity.

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    Progent's Microsoft-certified consultants have over a decade of background providing unified communications solutions for companies that range from small businesses to global corporations. Progent provides economical consulting for all versions of Exchange Server to strengthen email and virus protection, design fault tolerant email environments, and implement off-site and mobile email connectivity. Progentís Exchange consulting services can assist you in designing and implementing a move from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. In addition offers support for Windows 8, Windows 7, and Windows XP clients using Office Outlook and can help you integrate Microsoft Outlook Web App (OWA) for popular browsers. For email virus protection, spam blocking and data data leak protection, Progent offers Email Guard managed services.

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    Progent's Microsoft-Premier SQL engineers can provide an array of support services to assist small and midsize companies to design, configure, manage, and repair MS SQL 2008 systems in order to realize the optimum competitive benefit from Microsoft's advanced relational database platform. Also, Progent offers expertise for system infrastructure, enterprise-wide protection, and custom software programming to optimize the business advantage of your SQL Server network.

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    Fortinet FortiGate next-generation firewalls are industry leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet firewall consultants can help you to configure your Fortinet firewalls to safeguard your IT assets at the network edge, within the data center, at branch locations, and in the cloud.

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  • Onsite Support Technical Support Services
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    For medium-size companies who need network support, Progent offers an array of alternatives including on-site service, on-line assistance, phone-based Call Center, round-the-clock support with automatic network monitoring, emergency staff augmentation, site relocation support, application development, and expert consultation. For medium-size companies in California or other regions covered by Progent's field engineers, Progent offers expert on-premises support for solving network issues rapidly and economically.

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    Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you won't be forced to permit minor problems to stay unaddressed.

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    Cisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are on the move within office, warehouse, retail or other venues where management wants user endpoints that provide more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile communications. Successful integration of Cisco's wireless VoIP phones typically demands that you set up and fine tune numerous components of your Wi-Fi environment such as access points, routers, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified consultants can provide online and onsite support to help you build and manage a Cisco wireless IP phone solution by providing services that range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

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    Progent's certified Office Word and Office 365 Word consultants offer a wide selection of economical remote support services to assist your organization to manage your current Microsoft Office Word solution or assist you to migrate to a newer release of Office Word. Support available from Progent's experts include VBA programming, identifying and resolving compatibility problems between various releases of Office Word, integrating Office Word with other Office apps such as Office Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and online training sessions tailored for individuals or groups.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks.

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    Progentís Microsoft-certified consultants can provide small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and information. SharePoint Portal Server offers a common spot for your employees or clients to access, manage, distribute and interact with useful data, documents, and software and to interact with other people. It enables faster and better decisions, more efficient sharing across groups and more streamlined business practices. The primary goal of SharePoint Server is to gather together, in a productive way, all of the many sources of information available within and without a business network. Windows SharePoint Services join employees, customers, workgroups and projects with the knowledge theyíve developed in a manner that makes data easy to find, retrieve and apply.

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    System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and dependable uptime for key workloads by offering unified, mixed-platform monitoring of physical and virtual resources deployed across local systems and private and public clouds. Progent's consulting group can provide advanced online and onsite support to help organizations of any size to design, implement, optimize, update and repair SCOM 2016 deployments. Progent can help you to migrate to SCOM 2016 from older releases or from different monitoring platforms, or integrate multiple monitoring systems into a cohesive infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 environment to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.

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    Microsoft Lync Server 2013, now called Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications ecosystem that supports a BYOD computing style with instant messaging, presence, web conferencing with application sharing and whiteboard, and both IP-based and PSTN calling enabled for a wide range of desktop and handheld clients. Progent's certified Lync 2013 consultants and network integrators can help you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or hybrid model appropriate for your current and future plans, deploy Lync 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your management team and end users. Progent offers expertise in critical components of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Office 365 applications such as Outlook and PowerPoint.

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    Progent can provide online and on premises expertise to assist you with any aspect of BI reporting ranging from troubleshooting or modernizing reports to planning and implementing an advanced business intelligence environment. Progent's BI experts can assist you to support your current BI system, assist you to migrate databases and applications from a discontinued reporting platform to a current solution, and deliver as-needed online training to meet your specific needs. Progentís management reporting and analytics consultants offer expertise in all popular business analytics reporting tools such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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    Progent can provide cost-effective online assistance to help you to design, deploy, and fix any aspect of your iOS and Windows integration solution and is available for quick tasks to help you get past specific technical bottlenecks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you build or maintain a highly available, secure and scalable infrastructure that is best suited to your computing model. Progent can also provide remote or on-premises training for individuals or groups to help manage and use your iOS devices in a secure, collaborative ecosystem that optimizes the business value of your IT system.

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    Progent's Microsoft-certified consultants have 20 years of background planning, installing, and maintaining messaging systems for companies in the and across the United States. Progent provides affordable Microsoft Exchange Servers consulting support to make sure that your email environment offers protection, fault tolerance, easy access for off-site and wireless users, time-saving management utilities, and productive integration with telecommunications. Progent offers expertise and support services for Exchange 2016, Exchange 2013, Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003 Server, and Microsoft Exchange 2K. Progent can also assist small or mid-size companies to migrate to MS Exchange 2016 Server or MS Exchange 2013 Server.

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    Hyper-V 2016 incorporates key features initially developed for and refined on Microsoft Azure, among the world's largest public clouds. This significantly enhances the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can assist you to assess the advantages of Hyper-V 2016 for your business, set up pilot environments to verify the ability of Hyper-V 2016 to run your vital workloads, plan an efficient network architecture for a cloud-based or hybrid deployment, develop and carry out a smooth upgrade plan, train your IT management and support personnel, and provide ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers maximum business benefit.

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    Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall.

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    Progent can help small and medium-size organizations to set up collaborative solutions to permit their teleworkers to engage in productive interaction with colleagues and customers.

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    Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot systems and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support team, create a corporate-wide security strategy, automate IT administration, help with creating applications, and build and validate a disaster recovery/business continuity plan.

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    Progent offers cost-effective remote support to help companies of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.

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    Progent offers two ultra-affordable service packages intended to allow small businesses to receive an objective network security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security expert administers an extensive examination of your network from beyond your firewall to determine potential risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a network scan from a secure computer inside your firewall to evaluate vulnerabilities to inside assaults. The two security inventory services are configured and executed from a secured remote location.

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    Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and troubleshoot a network-wide move to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit infrastructure to verify that it supports all of the key 32-bit programs that you want to keep plus the new 64-bit versions of applications you wish to run.

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    Progent can provide affordable online access to an Oracle MySQL DBA or application developer and can help businesses of all sizes to integrate and maintain MySQL within a reliable network infrastructure that offers advanced performance, scalability, and protection. Progent also has proven skill assisting companies port databases from an Oracle environment to MySQL.

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    Progentís wireless engineers can help small organizations plan, choose, pilot, deploy and support protected building-to-building wireless bridging products that integrate transparently into your existing network while providing a level of protection that matches or excels wired connections. Progent offers expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can help you identify and install the wireless link solutions that match your business needs.

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    Progent is one of the most experienced network support companies for designing email systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies receive the full advantages of Exchange 2000 under typical scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.

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