Expanding your remote workforce can have a major impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of background assisting businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Santa Monica organization to pick the right tools and adhere to best practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers support services ranging from as-needed guidance for getting you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can help Santa Monica, California businesses to succeed with any facet of creating a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.
Help Desk Services for At-Home Workers
A rapid, enterprise-wide switchover to a from-home business model, which might be the result of a pandemic or as an element of a business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise their current tickets, add information, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service enables your company to expand your current Support Desk team by splitting responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution based on the number one professional services automation tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Call Center Augmentation Services can help your company to provide best-in-class desktop support to your teleworkers, visit Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Santa Monica, California organization, phone 1-800-993-9400 or refer to Contact Progent.