Expanding your remote workforce can have a major impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of background assisting businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Santa Monica organization to pick the right tools and adhere to best practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers support services ranging from as-needed guidance for getting you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can help Santa Monica, California businesses to succeed with any facet of creating a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.

Help Desk Services for At-Home Workers
A rapid, enterprise-wide switchover to a from-home business model, which might be the result of a pandemic or as an element of a business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise their current tickets, add information, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables your company to expand your current Support Desk team by splitting responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution based on the number one professional services automation tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Call Center Augmentation Services can help your company to provide best-in-class desktop support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Santa Monica, California organization, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Exchange 2010 and delivers powerful innovations as well as a redesigned architecture. These enhancements favorably impact key IT areas such as manageability, high availability (HA), security, operational costs, teamwork, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the potential business benefits of migrating to Microsoft Exchange Server 2013, create an efficient test and rollout strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable online consulting and management for Microsoft Exchange Server 2013.

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    Progent's certified Microsoft Office and Office 365 experts can help businesses of any size to incorporate Microsoft Office desktop and Microsoft Office 365 applications including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive productivity solution that provides quick ROI and enables improved business outcomes. Progent can help you to integrate Office or Office 365 apps with each other and with other key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent can also help you to resolve compatibility issues between various versions of Office and can provide customized online instruction to individuals and teams.

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    Progent's Cisco certified networking experts offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    Progent's certified Windows Server 2019 consultants can help your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, speed, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.

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    Progent's Data Center professionals can help you find high availability data centers that meet the specific needs of your company. Fault tolerant colocation sites are particularly attractive to small organizations due to of their low cost and convenience in comparison to pursuing a do-it-yourself strategy. Attempting to create an in-house data center with even a minimum level of fault tolerance is financially prohibitive for most small companies. Progent can show you how to get all the benefits of high availability data centers and 24x7 colo sites by offering a complete range of engineering and maintenance services.

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    The Progent Test and Training Lab located at the QTS Colocation Center can be used for testing line-of-business applications, creating efficient system upgrade methodologies, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and establishing training systems for the latest technologies. For Progent customers who lack adequate internal resources to configure proper test environments, the lab cuts capital outlay and technical risk and helps keep vital network projects on schedule.

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    Progent offers consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewall solutions.

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    Progent can assist businesses of all sizes to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce equipment investments. Microsoft Azure offers a wealth of public cloud services and Progent can help you to evaluate the benefits and limitations of different cloud computing architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure you sidestep the common errors small companies make when moving to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and also to manage iPhones and iPads and Google Android smartphones and tablets.

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    Progent's Microsoft-certified SharePoint consultants can provide affordable online and on-premises consulting expertise, software development, and troubleshooting support for organizations of any size who intend to migrate to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.

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    System Center Configuration Manager automates software deployment across multiple sites, streamlines security and compliance settings management, keeps track of network assets, guards against company data leakage, provides network health monitoring, enables secure end-user self service, and offers a single point of control for administering multi-OS networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can assist you with any aspect of planning, installing, operating and repairing a SCCM solution for local, cloud-based, or hybrid networks.

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    Office 365 Exchange Online allows you to use cloud-resident servers, mailboxes and associated email components to reduce capital costs and management overhead. You can configure Exchange Online to host all your mailboxes, or you can set up a hybrid solution that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online support to assist your small businesses to assess the benefits of Office 365 Exchange Online, plan a solution that fits your business needs and IT budget, implement a non-disruptive migration from your current Exchange organization to one that includes Office 365 Exchange Online, train your management team and end users, and provide ongoing consulting and troubleshooting.

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    Progent's Windows Server 2016 disaster recovery consultants can assist you to design a disaster recovery system based on Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using low-cost equipment, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable deployment of a stretch cluster quorum witness.

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    Progent offers the part-time services of a seasoned Chief Information Officer who can provide strategic direction to assist your company select and maintain IT technology to match your present situation and that can be a solid basis for your growth. Progent's part-time Chief Information Officer services provide economic advantages to organizations trying to optimize the impact of their network investment but who are unable or hesitant to add another high-level manager to their head count. Because Progent is vendor-agnostic, with a sizable staff of consultants certified to support all major OS platforms and networking technologies plus a wide selection and business software, Progent is in a unique position to provide objective recommendations along with advanced technical help for creating information solutions that match the special needs of your business.

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    Progent can assist companies of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce equipment expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and restrictions of different cloud networking models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and resources and make sure you sidestep the typical mistakes small companies make when moving to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and to integrate Apple iOS devices and Android smartphones and tablets.

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    Cisco's Small Business series of wireless access points are Linux-based devices engineered as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide remote or on-premises integration and troubleshooting support to assist you to design, configure, update, tune, manage and debug Cisco Small Business Wi-Fi access point environments of any scale or topology.

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    Our compensation model is based on revenue sharing, so just like working as an independent consultant, your earnings are directly driven by your work effort. Certain of our consultants focus on quality of life and elect to consult at an easy pace, using our self-determined calendar to follow individual enthusiasms such as hiking, motorcycle racing, snow boarding, surfing, travel, or sharing free time with family and friends. Other consultants take advantage of the opportunity to earn major dollars via lots of effort and long hours. Progent completely encourages both ends of the spectrum plus any point in between.

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    For custom application development, Progent can provide programming consultants to produce line-of-business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics products including Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progentís experts can use Microsoft IIS to create company-specific eCommerce applications powered by Microsoft ASP.NET. Also, Progent can provide expertise in a broad array of custom software development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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    Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by each staff member to each client. The discipline of documenting and archiving service activity allows more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

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  • Check Point VPN-1 Firewall Setup
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    Progent's Check Point Software experts can show you how to select and configure Check Point Software Firewall software and appliances powered by Check Point's security platform to provide an economical and efficient security solution for your corporate network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other vendors and offer a single source for continuing technical support, maintenance, training, and consulting expertise.

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  • Santa Monica Work at Home Employees Help Desk Outsourcing Consulting and Support Services Santa Monica-Marina Del Rey, California
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  • Support Outsourcing Temporary IT Staffing Supplemental IT Staffing On-site Support

  • Microsoft Certified Partner Exchange 2019 Disk Availability Group Consult
    Exchange 2019 Configuration Setup and Support

    Progent can assist you in any facet of your upgrade to Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring HLB; setting up Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook.

  • Support Services Automatic Network Topology Mapping Automatic Network Diagrams Network Consultants
  • Support and Setup Microsoft Denali Microsoft SQL Server 2012 Consultant Services

  • Dynamics GP Great Plains Accounting Online Troubleshooting
    Dynamics GP/Great Plains Remote Technical Support

    Dynamics GP/Great Plains can help you expand and manage your company better by delivering easy availability of strategic data and a rapid return on investment. Dynamics GP confers major productivity benefits including its ability to extend the reach of your organization, manage your financials, automate financial processes, unify procedures across your business, improve inventory control, increase order accuracy, expand revenue and shorten lead-time, and increase free cash flow. Progent can help you configure and maintain a reliable, safe server and network infrastructure to support Great Plains, and can provide expert Dynamics GP/Great Plains support professionals to make sure you derive all the advantages of your Dynamics GP business management system.

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  • Telecommuter Jobs Contract Microsoft Consultant Top Quality Cisco Engineer Subcontractor Jobs
  • Telecommuters Consulting - Santa Monica - Video Conferencing Technology Consulting and Support Services Santa Monica-Marina Del Rey, California Teleworkers Consulting - Santa Monica - Conferencing Systems Consulting and Support Services Santa Monica-Marina Del Rey, California
  • Top Ranked Skype for Business Edge Server Pool Technology Professional Microsoft Skype for Business 2015 Consultant
  • UNIX Online Network Support Consultants Linux Remote Engineers
  • Ubiquiti UniFi WLAN Consultant Ubiquiti XG Security Gateway Professionals

  • Altaro VM Backup Scheduling Technical Support
    Specialist Altaro VM Backup and Hyper-V

    Altaro VM Backup software offers small organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also supports cost-effective backup to Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, item-level restore capability for specific files and emails, extensive support for Windows CSV and for vCenter for handling large-scale deployments, and support for Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is an Altaro partner and can provide a broad range of consulting services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.

  • 24-7 Santa Monica Remote Workforce Call Desk Solutions Consulting Experts Santa Monica-Marina Del Rey
  • Urgent Microsoft Report Builder Engineer Engineer SSRS
  • Urgent ProSight Virtual Machine Hosting Consulting Services 24/7/365 Consultancy ProSight VM Hosting

  • Online Troubleshooting Wi-Fi RF Spectrum Analysis for Wi-Fi
    Wi-Fi Site Survey Troubleshooting

    Progent's wireless site survey services help you to plan, install and troubleshoot a Wi-Fi LAN customized for your environment, offering your business a WLAN that delivers the reception, performance, density, Quality of Service, security, and roaming ability your business requires. Wi-Fi survey services from Progent include online predictive analysis for designing a wireless network and onsite site survey services for confirming, tuning, and troubleshooting a functioning Wi-Fi LAN.

  • Urgent Santa Monica Work at Home Employees Collaboration Systems Consulting Experts Santa Monica-Culver City, California Santa Monica Remote Workers Collaboration Technology Guidance Santa Monica-Culver City, CA
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  • 24/7 Meraki 802.11ac Access Point Network Consulting
    Meraki 802.11ax Access Point Upgrade Remote Consulting

    Progent's Cisco-certified wireless networking experts offer online and onsite consulting and troubleshooting services to help you to plan, configure, administer, tune, and repair wireless networks that incorporate Cisco's Meraki access points. Progent's experts can also assist you to design and implement hybrid networks that integrate local and cloud-based resources and that provide seamless connectivity, advanced protection, unified management, and consistent performance for all your wired and wireless devices.

  • Video Conferencing Remote Technical Support Microsoft Office Communications Server Online Consulting

  • Cisco ASDM Firewall Management Technology Consulting
    Cisco ASA 5500-X Firewall Consulting Services

    Progentís Cisco-Certified technology consultants provide professional PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and safe connectivity services. Ranging from small, easy-to-install desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible combination of protection, speed and availability for information networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive management solutions. Progentís network consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

  • Virtual Office Microsoft Consultant Careers Part-Time Job Home Based Microsoft Consultants
  • Whitepapers IT Outsourcing Example White Papers IT Outsourcing Advantages
  • Windows 8.1 Security Online Support Microsoft Windows Consultancy
  • Windows Server 2012 R2 Cloud Consultancy 24x7x365 Microsoft Windows Server 2012R2 Hyper-V Network Consulting
  • Windows Server 2012 R2 Multitenancy Setup and Support Windows Server 2012 R2 Storage Spaces Technical Support
  • Windows Server 2016 upgrade Remote Support Windows Server 2016 and SCVMM Technical Support Services

  • Security Penetration Testing Cybersecurity Organization
    Cybersecurity Penetration Testing Secure

    Stealth penetration testing is a key component of any comprehensive IT system security strategy. Progentís security experts can run extensive intrusion tests without the awareness of your organization's in-house IT staff. Unannounced penetration testing uncovers whether existing security defense tools such as intrusion detection alerts and event log monitoring are correctly configured and consistently observed.

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  • client credential management Technology Professional ProSight network infrastructure documentation management Specialists
  • ransomware cryptoworm recovery Specialists Lockbit ransomware recovery Consultant

  • Small Business Network Setup and Support
    MS Certified Small Office Network Support

    If you have a small business information system with 10 to 50 desktop users, Progent's IT outsourcing services save your company from dependence on single independent service provider while giving you cost-effective and dependable access to enterprise-class network support. By delivering IT consulting service when you require it, offering specialized expertise for critical applications, offering value-added services such as automated network monitoring, and charging only for services you use, Progent gives you an economical solution for optimizing the productivity and profitability of your small office network. Progent is the intelligent way for small organizations to create and support a robust and secure information system and to benefit from quick access to the skilled help typically restricted to businesses who are able to afford a large in-house IT group.

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