Addison Telecommuters Solutions Consulting and Support
System Planning, Setup, Management and Help Desk Consultants
Expanding your at-home workforce may have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Addison company to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers services ranging from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Addison, Texas businesses to succeed with any facet of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required for a remote work environment can be especially challenging if you must accommodate a mix of worker-owned hardware like PCs and notebooks, routers, and wireless appliances from an assortment of vendors and with a mix of OS software and firmware levels. Progent's background providing online help for both outdated as well as current technologies in remote office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with fast access to expertise for implement necessary upgrades. Support services available from Progent to assist your company to implement a productive work-at-home ecosystem include:
- Virtual Private Network (VPN) technology makes it possible to establish a secure tunnel for authorized at-home employees to access IT assets located at your corporate data center or in a public cloud. Progent can help your company to configure and manage VPN access between your at-home workforce and your key network resources by providing remote VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your at-home workers to utilize Cisco's AnyConnect software to provide safe VPN connections for a wide range of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable an at-home worker to view and interact with a data center PC's desktop. This provides network managers substantial control over the digital ecosystem of telecommuters and offers remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach home computer networks to the Internet and support VPN connections, home wireless networks, and firewalls. Progent offers expert online consulting for configuring home routers from all major manufacturers. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently used by at-home employees to access their router for work. This can create performance and cybersecurity issues. Progent can help you to mitigate these problems by delivering services like Aironet integration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti WiFi access point setup assistance.
- Internet access methods affect the speed and reliability of connections between at-home workers and the corporate network. Line-of-business processes may require backup Internet connections in case the normal connection fails. Progent offers expertise for selecting ISPs, selecting appropriate service offerings, and setting up fault-tolerant Internet connections. Refer to Internet connectivity solutions.
IP Voice Integration for Teleworkers
Expanding the business phone environment to accommodate telecommuters is critical to maintaining an effective work-at-home solution. A variety of cloud-centric IP voice products are used by SMBs to server telecommuters. Many enterprises rely on Cisco's modern or older products for IP voice solutions. Progent can assist organizations of all sizes to plan or maintain a telecommuter VoIP service that delivers the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations tune their current Cisco IP voice systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media applications deployed throughout the network. CUCM supports additional combined media services like unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, see Cisco Unified Communications Manager consulting services.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, visit CallManager consulting services.
- Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and provide as-needed configuration and troubleshooting expertise.
Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from major vendors enable virtual discussions, video and voice conferencing, chat sessions, and screen sharing for both onsite users and teleworkers. Many companies utilize a mix of conferencing products to accommodate their various partners and clients. Progent can help your organization to maintain your current voice/video conferencing ecosystem and optimize the experience of your remote workforce.
- Skype for Business is Microsoft's leading communications platform that enables presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business clients to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for future reference and training. For details about Progent's support expertise for Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities such as voice/video calling, persistent chat, plus file sharing. For details about Progent's support services for Teams and for other Office 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these conferencing platforms and help your business to tune your WAN infrastructure to host them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office suites, offering a rich environment of productivity apps that create a cohesive user interface for sharing data and ideas across multiple sites and on a wide selection of endpoints. Progent has delivered online consulting services for SharePoint and Exchange Server since their first releases and can assist your company to tune these flagship collaboration products to optimize the effectiveness of your remote workers.
SharePoint utilizes web sites to facilitate collaboration and information delivery by providing policy-based access to content, business processes, and utilities for searching through company-wide information silos. SharePoint permits you to build protected web portals that enables at-home workforce to see and update aggregated corporate intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, see SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, go to integration consulting services for Microsoft Exchange.
OneDrive is Microsoft’s collaborative cloud storage service, similar to GoogleDrive. Remote users can store files to OneDrive, and colleagues anywhere can retrieve them safely through a browser. Provided with Office 365, OneDrive allows at-home workers to jointly author documents. Revisions made offline are synced when you reconnect to the Internet. To find out about Progent's consulting expertise for Microsoft OneDrive, visit Onedrive integration experts.
Public Cloud Integration for At-Home Workers
Progent offers affordable online support for helping organizations to create, maintain and troubleshoot integrated network architectures that combine physical data centers, at-home workers, branch offices, and cloud resources. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix issues with public cloud access, identity, and cybersecurity.
Microsoft Azure is a leading family of public cloud software and services that allows you to use infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Azure features more than one hundred cloud-based services including the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create protected access to Azure for at-home workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud services available on a subscription basis. Microsoft applications and cloud services are provided in a selection of plans intended for customers ranging from individuals and small offices to large enterprises. Progent can provide quick and affordable online access to consultants familiar with Office 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the numerous subscription bundles available for Office 365 and configure 365 apps for your telecommuters in a way that delivers top business value. To find out about Progent's support services for Microsoft Office 365, visit Microsoft 365 integration services.
Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower costs for data center infrastructure, easier management, on-demand scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to run transparently with on-premises Exchange environments, allowing customers to create hybrid cloud/onsite networks. Progent's certified Exchange experts can provide occasional assistance to get you past tough technical roadblocks and can also provide comprehensive project management outsourcing to make sure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's support services for Office 365 Exchange Online, see Office 365 Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud market and is the industry's top source of cloud services. Progent can provide quick and affordable online access to cloud connectivity consultants who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to build a high-uptime network model to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the move. To learn about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting support.
Google Cloud (GCP) is a leading set of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your current IT resources with the Google Cloud, and Progent's database consultants can show you how to make your mission-critical apps cloud ready so your remote workers can benefit fully from Google Cloud services. Progent's consultants can assist your organization to deploy virtual machines on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage services, and streamline identity control for remote workers with Google Cloud Identity. Progent's experts can also assist your business to use GCP's management technology to administer and monitor your GCP environment. To learn, refer to Google Cloud Platform (GCP) integration services.
Help Desk Services for Telecommuters
An emergency, company-wide transition to a telecommuter business model, which might be the result of a pandemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services utilize Progent's extensive team of remote technical support experts along with world-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or update the status of their active tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Augmentation Service allows you to augment your existing Support Desk staff by splitting delivery of Help Desk support services transparently between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collective support solution based on the number one PSA platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide world-class technical support to your at-home workforce, see Progent's Call Desk supplementation Services.
Cybersecurity for Telecommuters
Remote workers often use their own computing devices and work in an unsecured environment. This increases their vulnerability to cyber attacks and demands judicious deployment of security appliances, remote monitoring, and the enforcement of policies that adhere to leading practices. Progent's veteran roster of certified cybersecurity experts can assist your business to plan, implement and manage a compliant security environment that protects sensitive information in networks that incorporate remote workers.
- Firewalls allow you to build a network that can be safely accessed by on-premises users as well as by at-home workers, mobile employees, suppliers, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and control different access rights to various groups of users and to expand your network and adjust your security profile as your business evolves and as network attacks become increasingly complex. Progent supports both new and older security devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall support services, go to firewall configuration and support services.
- Online Endpoint Security Monitoring makes it possible to track the various devices used by at-home workers and either reject or spot and mitigate the latest threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on each protected endpoint device, watching all activity and using state-of-the-art AI technology to detect new attacks at inception. When an attack is discovered, ProSight ASM instantly isolates the infected endpoint device from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints stay secure even if they are not connected to the Internet. For more information about ProSight ASM, see remote endpoint security monitoring for at-home workers.
- Security Audits can evaluate the vulnerability of your information system to all types of outside and local security attacks for an environment that includes an at-home workforce. Progent can run online, automated security analysis scanning for rapidly and affordably uncovering a wide variety of security holes that can be found via the Internet. Progent's endpoint security audit consulting services, which can be managed by security experts with advanced certifications such as CISA, CISSP, and GIAC, can assist your business to audit your operations and governance policies and review your WAN infrastructure to allow you to design the highest level of protection for your an at-home workforce.
Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and restoring vital information in order to prevent data loss and reduce restoration time and effort in the event of storage failures due to equipment issues, software hiccups, user error, cyber attack, or any other reason. Dependable data protection solutions can be particularly difficult to design and maintain in hybrid networks that combine local data centers, public clouds, and at-home workers.
- Backup/Restore solutions for teleworkers must cover diverse kinds of user-owned endpoint devices. Progent offers fast remote help from consultants knowledgeable about a broad range of products for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iOS and Android tablets and handhelds. Popular backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud-based storage and includes granular restore and unified management.
- Disaster Recovery/Business Continuity strategies commonly anticipate circumstances that require a rapid changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can help your company to create, document and validate a DR/BC plan that includes the logistics of switching to telecommuting.
Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified platform for protecting corporate data by controlling on-premises, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Remote endpoint devices can be personally owned or business owned. IT administrators managing the endpoint computers of at-home workers can use Intune to provision and authenticate apps on devices, push updates and certificates, configure policies for accessing information and networks, manage passwords, create VPN tunnels, determine how teleworkers share information, set up threat protection, verify compliance, and delete corporate data from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS devices. For details about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the devices of your telecommuters, see Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network managers to keep offsite endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual application delivery technology for authorization control, application management, and setup management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Top capabilities of Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud products. For information about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Addison, Texas organization, call
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Progent's Management Team Consultancy Services Company
Progent's Management Technology Consulting
Progent's management team includes industry veterans with decades of background providing computer consulting, technical support, and long-term information system planning to businesses ranging from small offices to Fortune 500 companies. Great service calls for great personnel, and Progent has assembled a management team that can provide customers with the best service value available anywhere.
Moonlight Microsoft Consultant Subcontractor Job
Contract eCommerce Consultants From Home Job
Progent's Experts Group provides support in important areas that include Macintosh networking and applications; Consulting for Linux-powered, UNIX, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and specialized program help; CIO, management information analyst, and project management services; Special applications development and deployment; Web, electronic business, EDI, and customer information portal development and deployment; SQL management and efficiency consulting; Management intelligence consulting; and Telecommunications architecture consulting.
Professionals Private Cloud Integration
Private Clouds for Small Businesses Engineer
Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small or mid-size organization's servers in a solution that gives the highest degree of availability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting services are built upon mature virtualization platforms that allow small businesses with mixed- platform environments to save significantly on the costs of capital investments, infrastructure maintenance, and network management while achieving world-class reliability and an unmatched degree of vendor flexibility.
Award Winning SharePoint 2010 Network Consultant
Support Outsourcing SharePoint Business Connectivity Services
Progent's Microsoft-certified engineers offer affordable remote support and programming services to help your business to design, deploy, manage, and maintain SharePoint 2010 installations that can involve web pages that can function as portals, extranets, document management applications, blogs, data warehouses, business information systems, enterprise search, Visio-driven workflows, and other tools to support and improve information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's popular desktop programs including Excel, Word, Outlook, and Visio. Progent can help you to upgrade from earlier releases of SharePoint or move a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 solution.
Open Now Configuration SCCM 2016 Device Management
Emergency SCCM 2016 Asset Inventory Configuration
Configuration Manager 2016 automates software provisioning across multiple sites, simplifies compliance settings management, keeps track of network assets, protects against company data leakage, performs network health reporting, allows secure self service, and delivers a common point of control for managing mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help your organization with any facet of designing, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
Largest Sun Solaris Remote Engineers
Sun Solaris Remote Specialists
Progent provides national remote technical support and consulting services for businesses that operate Solaris environments or whose IT systems include a mix of Sun Solaris and Microsoft products. Online IT help provides optimum leverage for your information technology budget by preserving client efficiency and limiting the time billed for computer analysis and repair. Sophisticated remote support tools and experienced technicians and engineers allow Progent to solve most network issues without squandering time and expense by traveling to your site. In the vast majority of cases your IT problems can be dealt with by telephone or via a mix of phone help and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP certified security specialists to help you with the most challenging system issues.
Security Inventory Consultancy
Network Security Inventory Consulting
Progent offers two ultra-affordable service bundles intended to enable small companies to receive an independent security assessment from a premier security consultant. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your network from beyond your firewalled perimeter to uncover potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a system scan from a secure computer within your company firewall to uncover your exposure to internal assaults. The two security inventory packages are configured and executed from a protected remote site.
Remote Support Services VPN Routers
Branch Routers Network Engineer
Cisco has designed a full product line of routers including appliances designed to provide the protection, performance, and reliability demanded by organizations ranging from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you support new users, start new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS operating system, such as Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Series Routers.
ProSight Network Infrastructure Monitoring Professionals
Technology Consulting Network Services Monitoring
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems.
Urgent Classes Mac Office Entourage
Microsoft Entourage for Mac Education
Progent can provide onsite training customized for individuals who want to broaden their knowledge of the macOS and OS X operating system, Apple Mac computers, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online classes for Mac applications.
Microsoft SQL Server 2016 Networking Group
Open Now Microsoft Windows 2019 Network Administration
Progent's Microsoft-certified experts can provide computer support and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent’s consulting team can show you how to plan, integrate, maintain and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).
Supplemental Help Desk Remote Support Services
Call Center Sharing Support
Progent's Computer Help Desk Call Center Outsourcing Support Services for desktop support are intended specifically for small organizations who need fast availability of a Help Desk Service Center with professional telephone support and full escalation options but who must work within a modest IT budget. Important components of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Optional Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Helpdesk Software Recommendation and Deployment.
Consulting Services Ubiquiti UniFi Controller management
Ubiquiti UniFi XG switch Specialist
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and switches. UniFi appliances installed throughout multiple sites with any number of APs can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent offers the skills of seasoned wireless consultants who can help your organization to assess the benefits of UniFi products for your environment and assist you to design, deploy, manage, and maintain your UniFi ecosystem.
Urgent Midsized Office Information Technology Outsourcing Company
24 Hour Consulting Services Company Midsize Business
Progent provides IT support for mid-size businesses with 100 to 250 system clients. The mid-size company or work group has traditionally been an underserved part of the market for network support services. The overhead and service delivery models of major third-party support organizations make them too expensive for the typical small company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an information network whose advanced technology and capability are often similar to the networks of much bigger companies. Progent's service delivery model, which takes full advantage of online support, virtual office infrastructure and proactive network monitoring, significantly lowers the IT support expenses of a small-medium business while offering the small company with enterprise-level support from certified, IT experts with background in a broad range of small business network solutions. If your mid-sized company or small business is looking for the quality of IT support appropriate for a medium size office without paying big-company prices, you need Progent.
Emergency Internal Security Inventory Consultant Services
Technology Professional Network Security Inventory
Progent has put together two low-cost service packages designed to enable small companies to receive an independent network security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer runs an extensive test of your IT infrastructure from beyond your firewall to determine potential risks in the security posture you present to the public. With Progent's Internal Network Security Inventory Scan, a security engineer executes a network scan from an authorized machine inside your company firewall to evaluate your exposure to internal threats. The two security inventory packages are set up and executed from a secured external location.
SCCM Patch Management Consulting
Configuration Manager Professionals
Configuration Manager automates application and device deployment and updating, centralizes security and compliance settings management, keeps track of network resources, protects against corporate data leakage, provides network health monitoring, allows safe self service, and delivers a common control mechanism for administering multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can help you with any aspect of planning, installing, using and repairing a SCCM deployment for on-premises, cloud, or hybrid environments.
24/7 Cloud-managed Email Security Professional
Consultancy Email Intent Analysis
Progent's ProSight Email Guard solution uses the technology of top data security companies to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter.
Network Consulting SCCM 2016 Policy Settings
Network Engineer SCCM 2016 Cloud Integration
Configuration Manager 2016 automates software provisioning at scale, simplifies security and compliance settings management, keeps track of network assets, protects against company data leakage, provides network health monitoring, allows safe self service, and delivers a single point of control for administering multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can assist your organization with any facet of planning, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.
Support and Help SCOM 2012 Application Monitoring
Remote Support SCOM 2012 Fabric Monitoring
Progent's Microsoft-certified consultants have over a decade of background planning, deploying, enhancing and fixing SCOM environments and offer companies of any size expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to import and customize SCOM 2012 management packs according to best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or onsite technical support to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.
Cloud Backup Security and Compliance On-site Technical Support
ProSight DPS Backup and Recovery Services Consult
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information.
24x7x365 Small Office Computer Consultant Telecommuting
Mobile Laptop Security Consulting Firms
Progent's remote connectivity and smartphone synchronization experts can assist you to plan and configure connectivity solutions for remote desktop PCs, notebooks, and wireless handhelds so they work tightly with your information network, enabling your business to optimize the efficiency of your off-site workforce.
ProSight Hybrid Cloud Data Backup Services On-site Technical Support
ProSight Data Protection Services Consulting
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information.
Amazon MWS Programming Company
CISM Security Security Amazon MWS programming Programmer
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, reduce their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.
Consultants Cybersecurity Architecture
CISSP-ISSAP Security Architecture Services
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification as a result of thorough testing and significant work with information security design. ISSAP consultants have comprehensive understanding of access control mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, BCP and disaster recovery, and physical security. Progent's ISSAP-certified security consultants can assist your company with all aspects of architecture security.
Computer Consulting Company Company-wide Standards for Best Practices
Networking Group Access to External Support Databases
Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems rapidly.
Microsoft Windows Server Essentials Services
Windows Server Essentials Client Computer Backup Consultant Services
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that enables small businesses to transition from the traditional physical in-house datacenter to the new hybrid computing model that includes both local and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants offer cost-effective remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible productivity and cost advantages of migrating to Essentials and implementing a hybrid on-premises/cloud design for your network ecosystem. Progent can provide full-service project management so you can design and execute an efficient move to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. Progent can also provide as-needed consulting, technical support, and training.
Top Ranked Support and Setup Microsoft Windows Server 2012 Clusters
Cluster Server Windows 2012 R2 Remote Support
Progent's Microsoft-certified failover clustering experts can help you to evaluate the benefits of adopting Windows Server 2012 failover clustering to build an advanced high-availability/disaster recovery solution, help your organization to plan and install a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual machines, and help you to streamline the management of failover clusters.
HP Lights-Out 100c Remote Management Card Technology Professional
Dell DRAC Professionals
Remote management cards give network managers complete control of a server without the need for a personal presence. Through remote server management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to design, implement, and support a fault-tolerant company network that includes remote server management cards and Progent can use these remote management cards to provide efficient remote technical help. Progent is familiar with a variety of remote management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon remote management cards.
Windows Application Management Consult
Services XenApp Windows Application Delivery
Progent's Citrix-certified experts can help you to design, deploy, administer, and support a virtual Windows application delivery and management system based on XenApp. Progent's Cisco-certified CCIE network consultants can help you enhance your network for distributing server and client-side applications, and Progent's datacenter support consultants can assist your organization to administer and maintain an off-site datacenter that features high uptime, advanced protection, and rapid recovery.
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