Expanding your remote workforce can have a major effect on IT infrastructure, security, and company workflows. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Raleigh company to select the appropriate technologies and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from as-needed expertise for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Raleigh, North Caroline businesses to with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, data protection solutions, and centralized management.

IP Voice Solutions for At-Home Workers
Extending the business phone environment to accommodate remote users is vital to maintaining an effective at-home workforce. A broad range of cloud-based VoIP platforms are popular with SMBs to server remote users. Many larger organizations depend on Cisco's modern or older products for IP voice solutions. Progent can help businesses of any size to plan or maintain a remote IP voice service that provides the versatility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses optimize their existing Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages other mixed media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other early VoIP products, see Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and provide online integration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Raleigh, North Caroline business, call 1-800-993-9400 or go to Contact Progent.