Enlarging your telecommuter workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Sandy Springs organization to select the right technologies and follow best practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent can provide support services that go from as-needed expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Sandy Springs, Georgia companies to with any aspect of creating a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.

VoIP Integration for Teleworkers
Extending the business phone environment to accommodate teleworkers is vital to supporting a productive at-home workforce. A broad range of cloud-based digital PBX platforms are popular with SMBs to support telecommuters. Many larger organizations rely on Cisco's current or older products for IP voice management. Progent can help organizations of all sizes to design or maintain a telecommuter VoIP environment that provides the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses tune their existing Cisco VoIP environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed across the network. CUCM manages additional mixed media services such as messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to maintain your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice products, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to work with these VoIP solutions and provide on-demand integration and debugging expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Sandy Springs, Georgia company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::


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    Progent's Linux support services provide small companies and software developers support for managing and maintaining Linux computers that operate with Microsoft-based networks. Progent can give your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of expertise provides you with a convenient single consulting firm to show you how to create and manage a secure and robust cross-platform network and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with major Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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    Forefront Threat Management Gateway builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that delivers a single-server solution for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, allows custom reports powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft consultants can assist you to design and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also help you to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Microsoft System Center 2016 delivers major enhancements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; unified management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

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    Microsoft Lync 2013, renamed Skype for Business, allows businesses of all sizes to create a manageable and protected communications ecosystem that permits the modern BYOD computing style with instant messaging (IM), presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP and PSTN calling enabled for a broad assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can help you to assess the business benefits of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your current and future goals, implement Lync 2013 in a way that expedites your return on investment, and deliver custom webinar and onsite training to your management team and users. Progent has in-depth expertise in key pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with key Office and Office 365 applications such as Outlook clients and PowerPoint.

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    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Mid-size companies who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.

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    Lync 2013, now called Skype for Business, enables organizations of all sizes to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a broad range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 experts and system architects can assist your company to evaluate the advantages of Lync 2013, design an in-house, cloud-based (via Microsoft Lync Online) or mixed model suitable for your current and long-term plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide custom webinar and onsite training to your management staff and end users. Progent offers in-depth expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

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