Enlarging your telecommuter workforce can have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Winston-Salem company to pick the right technologies and follow best practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and returns maximum value. Progent can provide services ranging from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Winston-Salem, North Carolina businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Voice/Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from major technology companies support virtual discussions, video and voice conferencing, chat sessions, and screen sharing for both onsite workers and telecommuters. Many organizations use a mix of products to meet the needs of their various partners and clients. Progent's communications experts can help your organization to manage your existing conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular communications platform that supports presence, IM, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help your company to configure and manage Skype for Business client software to support your remote employees. For details about Progent's consulting services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video phone platform for iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for video calls. To learn more about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session recording, plus revision and playback for training. To learn more about Progent's consulting services for Webex and for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features that include IP voice and video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Office 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and assist you to tune your WAN infrastructure to host them.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Winston-Salem, North Carolina business, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent can help your organization to design an upgrade to Teams from Skype for Business Online and install, manage, and troubleshoot a cloud or hybrid deployment of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously named CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST solutions for high availability.

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    Progent's Microsoft-certified consultants have 20 years of background designing, installing, and maintaining email systems for clients in the and across the United States. Progent provides affordable Microsoft Exchange Servers consulting services to make sure that your email environment offers protection, high availability, easy access for off-site and wireless users, efficient management tools, and productive integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016, Exchange 2013, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003, and MS Exchange 20000 Server. Progent can also assist small or mid-size businesses to migrate to MS Exchange 2016 or Exchange 2013 Server.

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    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every client. The discipline of detailing and organizing support activity allows more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall.

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    Progent provides nationwide urgent help and consulting services for businesses that run networks based on versions of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft products. Remote IT help offers optimum leverage for your IT dollar by protecting user productivity and shortening the time charged for computer analysis and repair. Sophisticated remote access technology and experienced technicians and consultants allow Progent to solve most network problems without squandering time and expense by going to your site. In most of cases your network problems can be remediated over the phone or via a mix of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISA premier security professionals to help with the most difficult network issues.

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    Progent offers two low-cost service packages designed to allow small companies to receive a professional security assessment from a certified security consultant. With Progent's External Security Inventory Scan, a security expert runs an extensive examination of your IT infrastructure from outside your firewalled perimeter to determine possible weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer runs a system scan from an authorized machine inside your firewall to assess the risk to internal attacks. The two security inventory packages are set up and executed from a secured remote location.

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    For companies with a mix of Mac and Windows desktops, there exist two popular alternatives for running Microsoft Windows-only applications on macOS or OS X: an external connection to a physical Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to connect a Mac to a networked Windows-powered computer to run Windows software and access network resources. Virtual PC for Apple Mac emulates Windows on an Apple Mac system so that you are able to use Microsoft Windows applications directly. Progent's macOS and Mac OS X technology consultants can help your organization to manage these products for running Microsoft Windows software on your Apple Macs and can also help you to assess and install third-party solutions for Microsoft Windows PC emulation.

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    In addition to providing access to Microsoft Dynamics GP consultants, Progent has consultants experienced in Dynamics AX, Dynamics NAV (Navision), Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, administration help, migration support, and one-on-one or group webinar training classes tailored to address your particular requirements. Progent's consultants also can show you how to build and support a secure, robust server and communications foundation to run your ERP, MRP and accounting applications.

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    Progent's certified Windows Server 2019 experts can assist your company to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in capacity, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.

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    Progent's consultants offer macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, security services, and custom training. Progent can help businesses to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone support and Apple iPad synchronization, or moving to Apple's iCloud services. For business environments based exclusively on Apple macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, configuring and supporting a network environment that is available, safe, efficient and able to achieve your organization's objectives.

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    Progent can assist you with any aspect of Azure cloud migration such as needs definition, readiness evaluation, solution design, pilot testing, deployment, automated administration, performance optimization, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can assist you to configure and debug firewall appliances and VPN tunnels so that your clients can safely connect to Azure-based services, and Progent's Microsoft-certified consultants can assist you set up key Microsoft technologies to run in Azure including Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to set up a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure resources.

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    wireless IP phones and Aironet APs Consulting

    Cisco's wireless IP phones are hardened wireless devices designed for workers who are mobile within office, warehouse, health-care or other environments where IT management wants portable phones that offer more administrative control, security and durability than is achievable with the BYOD mode of mobile communications. Integration of Cisco's wireless IP phones usually requires that you configure and optimize numerous components of your Wi-Fi environment such as wireless access points, switches, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified consultants offer online and on-premises assistance to help your organization create and administer a Cisco wireless VoIP phone deployment by delivering integration services that can range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

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    Exchange 2013 includes major enhancements to the functionality of its predecessor Exchange 2010 and introduces important innovations plus a redesigned architecture. These improvements affect vital areas like ease of administration, availability, security and compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient test and rollout plan, and educate your IT staff to manage your Exchange 2013 solution. Progent can also provide affordable remote consulting and management services for Exchange Server 2013.

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    Progent is seeking to find fulltime, solutions-driven Microsoft accredited consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited system consultants who have Cisco CCDP or CCIE certification; security professionals who have CISSP or CISM or comparable security credentials; and high-end system architecture experts with experience in mobile solutions, wireless networking, fault tolerance, workplace recovery, information protection, and virtual servers. Progent also is hiring employees to join our team of desktop support specialists and off-site support professionals. Also, We are looking for talented managers who can operate effectively in our fast-paced, virtual office culture.

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, enhancing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that provides the performance and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or onsite technical support to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting to assist businesses of any size to plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist you to assess the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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    Progent's UNIX platform support services provide small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris environments that operate with Microsoft-based technology. Progent can give your organization contact with UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide range of expertise offers you a convenient one-stop consulting firm to help you create and maintain a protected and robust mixed-platform connectivity and communications environment that allows UNIX and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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