With the Catalyst line of switches for small and medium-sized companies, Cisco enables organizations to realize the full benefits of adding smart traffic control to their networks. Cisco's Catalyst switch product line allows you to deploy capabilities to make your IT network sufficiently available to accommodate real-time requirements, expandable to facilitate future growth, safe enough to guard confidential data, and designed for prioritizing and managing all traffic to streamline system operations. Progent's CCIE certified consultants can show you how to select and integrate Cisco Catalyst switches that make sense for your company. Also, Progent's CISM and CISSP certified security specialists can show you how to develop a strategic protection policy and configure Cisco Catalyst switches so they powerfully enforce your security strategy. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2940 switches, Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.
Progent's IT outsourcing packages offer economical network consulting for small companies. Whether it involves designing system architecture, setting up an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or developing an on-line eCommerce application, outsourcing your network engineering services can contain expenses and minimize uncertainties, allowing IT service expenses to increase in a more moderate and manageable fashion than is feasible by assembling a bulky, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and robust network architecture for your critical business software based on Microsoft Windows.
Progent can assist you to plan and carry out an efficient migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management for both onsite and cloud assets.
Progent's certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, tune your network for local, multi-site, cloud-based, and hybrid datacenters, educate your IT support team, create an enterprise-wide security plan, streamline IT management, assist with creating applications, and generate and test a DR/BC plan.
E-Mail Guard from Postini offers continually updated spam and virus filtering, data filtering, and security from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and service firm. If your company is too small to qualify for a regular Postini license, you can still get the use of Postini's Perimeter Manager services through Progent's E-Mail Guard anti-spam and virus defense aggregation offering. Progent's expert email security consultants can show you how to create an email protection plan that includes antispam and anti-virus products and policies.
Progent's Wi-Fi site survey and predictive modeling help you to design, deploy and troubleshoot a Wi-Fi LAN optimized for your facilities, providing your business a wireless solution that delivers the reception, speed, capacity, Quality of Service, security, and hand-off ability your business needs. Wi-Fi site survey services from Progent include online predictive analysis for planning a wireless network and onsite survey services for validating, optimizing, and debugging a functioning Wi-Fi network.
Progent offers high availability load balancing consulting that addresses system load balancing, load balanced program, network infrastructure routing, and content dispatching technology including Cisco Content Engine. fault tolerant load balancing vendors for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet FortiGate firewall experts can help you to deploy your Fortinet FortiGate firewalls to safeguard your digital assets at the network edge, within the data center core, at branches, and at the cloud edge.
Progent recommends five critical network security practices for companies on a minimal budget.
Les Kent has a 35-year history of successful network integration, corporate management, marketing, and operations. He has demonstrated a talent for developing elegant information technology solutions during his time as as a system designer, application developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major enterprises.
Progent's Microsoft-certified experts offer companies of any size consulting, technical support, and development services for SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web-based technology for efficiently connecting people, groups and information. Microsoft SharePoint Server provides a common location for your workers or clients to connect to, organize, distribute and interact with useful data, files, and applications and to communicate with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services join employees, customers, workgroups and projects with the data they've created in a way that makes data easy to locate, download and re-use. Progent's SharePoint consultants can help you to maintain your existing SharePoint ecosystem or migrate to the latest version of SharePoint.
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who receive the highest customer satisfaction and are afforded the tightest working relationship with Microsoft. The understanding, capabilities, and commitment required to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business better support for your information network.
For enterprise project management assistance, Progent offers access to veteran IT experts with decades of background in technology management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management expertise to help enterprise clients adhere to best practices to make sure major projects are successfully completed on time and within budget.
Progent's Wireless Consulting Services offer a convenient, affordable way for companies of any size to deploy, manage and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Microsoft supports seamless hybrid environments that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have specific mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of planning, implementing and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is carried out on time and within budget.
ProSight Reporting is a growing suite of in-depth reporting utilities designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
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Microsoft Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional PSTN calling. Microsoft Lync Server 2010 can enhance the capability of Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines management through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating VoIP equipment and subscription services, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence experts offer remote and onsite support to help you to maintain and repair your current Lync Server 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist you to design and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.
Progent's Technical Response Center offers national remote troubleshooting for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified service professionals provide telephone support and remote direct computer access to troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise available from Progent's staff of country-wide service engineers allows Progent to escalate even the toughest network issues to appropriate specialists as needed.
Progent's seasoned ransomware recovery consultants can help your business to restore a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
ProSight Reporting is an expanding suite of real-time reporting utilities designed to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
VMware's NSX virtual network technology allows you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly recover the entire virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to design, configure, test and maintain a DR system based on VMware SRM and VMware NSX.
Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have fast access to Progent's Microsoft Premier IT consulting professionals. With Progent's economically priced network service packages, small and midsize organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Operations Manager 2007 to offer small business information systems enterprise-class availability, protection, and performance.
Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi devices installed across multiple sites with any number of access points can be remotely configured and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, debugging, monitoring, and reporting. Progent can provide the expertise of seasoned wireless consultants who can assist your organization to assess the value of UniFi products for your environment and help you to plan, deploy, manage, and maintain your UniFi solution.
Progent offers cost-effective online support to help companies to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to create all-cloud or hybrid cloud environments that efficiently integrate Amazon AWS cloud services. Progent offers as-needed expertise to help you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing to help you migrate to the Amazon AWS platform on time and on budget.
This page includes the latest information on security threats, fixes, and leading practices. Contact Progent if your organization needs assistance defending your system against the latest IT security threats.
Progent's webinar training classes provide small companies the affordability, simplicity, and versatility of web-based seminars and the effective training methods of experienced instructors who use sophisticated technology to emulate live, participatory classrooms. Progent offers online training for popular desktop software including components of Microsoft Office such as Office Excel, Word, PowerPoint, and Visio: MS Dynamics business accounting and management solutions such as Microsoft Dynamics GP (Great Plains); as well as other top desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Progent offers the support of BlackBerry-premier consultants who can help small businesses to design, manage, and repair BlackBerry solutions affordably and effectively, doing away with the need for an in-house BlackBerry expert and minimizing the expense and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer extensive backgrounds cooperating with Progent's Microsoft-expert consultants, Cisco CCIE engineers, and CISA and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient online support model, offers small and mid-size businesses an efficient solution for integrating BlackBerry technology productively into their IT system.
Exchange 2013 includes significant improvements to the capabilities of Exchange 2010 and introduces important new features as well as a redesigned structure. These improvements favorably impact key facets of IT like manageability, availability, security and compliance, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange 2013, design an efficient test and deployment plan, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and management services for Microsoft Exchange Server 2013.
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to help businesses of all sizes to design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Progent's team of expert software programmers, relational database architects, and project managers can help enterprise clients to complete development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for high-level planning and program co-ordination or Progent can assist customers fill in expertise gaps by offering database architects and software programmers experienced in developing line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist businesses to incorporate SharePoint with additional data sources like SQL Server and Office Excel to create data-intensive intranets and web portals. Progent also can provide experience with web development technologies and can help clients to build, expand, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.
Progent's Cisco-certified SIP integration experts can help you to plan, deploy, manage, debug and enhance Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide cost-effective remote or onsite expertise to help businesses to move smoothly to a productive unified communications network that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business and Lync for connectivity to a SIP PSTN trunk.
Cisco's Firepower Next Generation Firewalls provide a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and include unified management of advanced security capabilities like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to plan and carry out an efficient migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's security services to create and centrally control network ecosystems that include branch offices, data centers, and cloud resources.
Progent can provide access to a senior specialist with years of experience installing, managing, and upgrading telepresence platforms from leading vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house IT management group, your Internet Service Provider, and your video conferencing technology supplier to help your company maximize the business value of your telepresence ecosystem.
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with continual replication to deliver fast, zero RPO disaster recovery between datacenters located as far as 185 miles apart from each other. Progent's roster of veteran network experts can assist you to plan, deploy, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by providing guidance with tasks like assigning shelf IDs, arranging aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster disaster recovery solution to show compliance with industry standards and regulatory mandates.
The Progent Test and Training Lab at the QTS Internet Data Center can be used for testing line-of-business applications, creating cost-effective system upgrade methodologies, evaluating and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent clients who lack sufficient in-house resources to assemble proper test systems, the lab reduces capital outlay and engineering risk while keeping vital IT projects on schedule.
Server proliferation puts pressure on IT budgets and management resources. Server consolidation via a virtual infrastructure promises lower TCO of hardware and quicker return on investment, more efficient use of servers, simplified operations, increased system availability, and easier manageability. Common uses for virtual machines include resource consolidation, economical platforms for line-of-business legacy software running on obsolete operating systems, and affordable isolation of software development or pilot testing environments from on-line systems.
DoubleTake/Carbonite Software publishes a selection of tools designed to provide small and midsize companies a range of affordable alternatives for backing up and recovering business-critical applications such as Exchange, Microsoft SQL Server, RIM Blackberry, and SharePoint. Progent's disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small business information networks to create a high state of fault tolerance and business continuity readiness at an affordable cost.
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Microsoft 365 and local Exchange systems. This permits you to have some Exchange mailboxes hosted at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can help you with any phase of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver occasional expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on time and on budget.
Progent's certified professionals provide technical support and network consulting services for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's upgrade, configuration, administration, and troubleshooting expertise for Exchange Server 2003 include system design, deployment, documentation, local and off-site technical support, Help Desk outsourcing, certified security consulting, and full-service network management outsourcing.
Progent offers economical remote support from engineers with expertise in a wide range of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent offers consulting support for all major backup platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent's consultants can help you to install, upgrade, or troubleshoot data backup solutions for a range of environments including on-premises, remote, cloud, or a mix.
Progent's Cisco CCIE-certified SIP infrastructure experts can help you to design, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks and offer cost-effective remote or on-premises expertise to help you to move smoothly to a productive unified communications ecosystem that offers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business and Lync for access to a SIP-based IP PSTN trunk.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable and more secure AD environment. Both options also provide the long-term advantages of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime.
Progent's expert solution designers and programmers can help your business to create enhancements to Microsoft Dynamics GP that address the special requirement of your organization without losing the benefits of Windows integration and connectivity. Progent can also offer help with a selection of software development tools that can be utilized to build user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Progent's certified TMG 2010 and ISA Server 2006 experts can assist you to design, deploy, and support an implementation of TMG 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, performance and manageability that your company requires.
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes machine learning technology and advanced services to provide cutting-edge endpoint detection and response.
Progent's Microsoft certified experts provide a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial platform and corporate management solution based, like all Microsoft accounting solutions, on the expandable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft financial products in the Dynamics GP/Great Plains family, offers an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP is simple to install and integrate, and with its modular design you can purchase only the capability you currently need, with the option to expand clients and increase functionality in the future. Progent's Dynamics GP Software consulting experts can show you how to install, configure and manage Microsoft Dynamics GP/Great Plains 2010 and also older editions of Dynamics GP.
Progent's certified security consultants can help you safeguard your Mac network through expert services including running security tests, recovery from virus and denial of service penetrations, setting up firewalls, implementing secure remote and mobile connectivity, deploying automated programs for protection against viruses, spam, and malware, and creating a comprehensive security strategy appropriate for the specific objectives of your corporate network.
Progent is among the most expert information technology consulting companies for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full benefits of Microsoft Exchange 2000 for typical situations such as upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server administration.
Progent can help you in any and all facets of your upgrade to Exchange Server 2016 including designing high availability architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your VMs, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
For enterprises with branches in or any region served by Progent's engineers, Progent's Microsoft-Certified IT consulting professionals and certified Cisco network consultants offer a variety of network support services such as project management, Sarbanes Oxley compliance, office moves, enterprise security, network design, on-site or phone-based emergency support, and technical support for data center hosting environments. A Progent IT architect can help you design a multi-site network that makes smart use of colocation services and Internet hosting sites. Progent's Microsoft Certified engineers can help major enterprises plan, deploy and support major rollouts of updated versions of Microsoft products including Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to deploy Cisco products for connection solutions that combine simple, high-performance, integrated, and remote networking.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to halt the progress of an ongoing ransomware breach. Call 800-462-8800
MS Office Communications Server delivers IM and Real Presence as part of a scalable, world-class solution featuring enhanced protection, transparent integration with additional Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server allows cost savings and elevated operational efficiencies, enhanced individual output, and stronger intellectual property protection. Microsoft Communications Server 2007 has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications experts offer remote and onsite support and troubleshooting services for your Office Communications Server 2007 deployment and can help your organization to assess the costs and benefits of migrating to Skype for Business. Progent can also help you to design and implement a smooth migration that will add significant strategic value to your IT system
Progent's Shared Call Center service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports multi-vendor networks that include Windows, macOS, and Linux software. Progent can also assist your business to create and maintain hybrid solutions that transparently combine local and cloud products and services.
Progent has two decades of background helping small and medium-size businesses to plan, install, tune, manage, and debug computer networks that support remote workers.
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, enhancing and repairing Microsoft SCOM environments and can provide organizations of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure and Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.
Progent's Support Program for IT Service Providers lets you take advantage of Progent's consulting engineers while retaining your own service brand as a seamless arm of your network services team.