Progent offers three essential types of Help Desk services : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts gives your customers easy access to a dependable support resource with years of experience providing phone support and online repair for IT systems based on Microsoft products. Progent's concentration is on giving the support Call Center a respected reputation as a solid contributor to business productivity. Progent's goal is to fix rather than merely report problems.
Progent can provide cost-effective online and onsite consulting to assist companies to migrate any part of their core network resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow access to Google's state-of-the-art AI and machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, system design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance.
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for the legal profession. Progent offers remote guidance from NetDocuments experts to help legal departments and law firms to plan, configure, manage, tune, or debug a document management system (DMS) environment powered by NetDocuments.
Progent is one of the most qualified network consulting companies for designing email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get all the advantages of Exchange Server 2000 under typical scenarios such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Microsoft Dynamics GP software includes analysis and reporting features that allow you to monitor all operations, sales and expenses, and sales trends with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting consulting expertise can help you design reports that let you understand your business more thoroughly, converting uncooked data into valuable business information. Progent can enhance your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to offer specialized line-of-business software development and web commerce solutions that work transparently with Microsoft Dynamics GP.
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and maximum uptime for critical applications by providing unified, mixed-platform monitoring of IT resources deployed throughout on-premises systems and private and public clouds. Progent's consulting team can provide advanced remote and onsite support to assist organizations of all sizes to design, integrate, tune, enhance and troubleshoot SCOM 2016 solutions. Progent can help you to migrate to Operations Manager 2016 from older versions or from other monitoring products, or combine a variety of monitoring systems into a unified infrastructure management solution. Progent can also help you expand your SCOM 2016 environment to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting to help organizations of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help you to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
Progent's Cisco CCIE-certified SIP integration consultants can help you to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and offer affordable online or on-premises expertise to help companies to move efficiently to a productive unified communications environment that delivers fast ROI. Progent's certified Microsoft collaboration experts can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.
Progent can provide the cost-effective services of remote Internet connectivity consultants to help your organization to evaluate or enhance your ISP services so your Internet connectivity solution meets your business requirements. Support services available from Progent include evaluation of your current bandwidth use, carrier and service plan analysis and ordering, network provisioning, and managing a smooth switchover to a different carrier and/or service arrangement. Network provisioning can include enhancing existing routers and deploying new ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol architectures.
Progent has created several network security packages intended to deliver larger corporations a professional and comprehensive security audit from a group of certified security consultants. All Progent's security assessment bundles incorporate a suite of procedures like network scans from within and from beyond your network security perimeter, professional analysis of scan results by accredited security engineers, production of a report documenting the findings, plus an interactive high-level executive summary and an in-depth interactive outbrief for in-house IT engineers.
If your business does not need emergency online support but you think you will require technical services with your information system in the near future, you can save time and money and guarantee that the appropriate IT skill will be available when you need it by contacting a Progent sales agent and signing up as a customer. For details, call 800-993-9400 or send email to email@example.com.
Progent's Microsoft-certified Windows Server 2000 consultants offer computer support and information technology consulting services for the complete family of .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, optimization, and troubleshooting services include system design, installation, project management, local and off-site support, Call Center outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their reach, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.
Progent is organized deliver comprehensive remote support for all major technologies associated with todayís small company information systems and offers an array of strategic, on-demand services such as a temporary CIO to provide advanced IT design and budgeting skills, a Call Center for help desk services, 24x7 remote monitoring, spam/virus filtering as an outside-the-firewall service, project management for critical projects like office moves orOS upgrades, connectivity consultants for building and maintaining high-performance and reliable network infrastructure, certified security specialists to ensure information protection and compliance, disaster recovery specialists to create business continuity plans, and software developers to write, enhance, or repair business applications.
Microsoft Windows Server 2008 R2 offers high levels of speed, protection, fault tolerance, expandability, and versatility that improve output of on-site, remote, and mobile users. Progent's Microsoft-certified professionals can provide cost-effective remote consulting, technical support, and education services to help you to design, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant business value to your network.
Progent can provide cost-effective online consulting to help companies to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid creation of a new generation of high-end programs that can provide your company a critical competitive edge. Microsoft SQL Server 2000 features core support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in planning, deploying and administering Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET environment.
In performing IT projects for corporate clients, Progent uses a structured approach based on defined milestones in order to achieve financial, scheduling and engineering targets while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, test models, design tuning, and professional deployment. All phases are recorded to make available a comprehensive summary of technical services delivered and to help in downstream network support.
Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big bills for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information.
If your company does not require emergency online help but expects to require technical services with your network in the near future, you can save time and expenses and guarantee that the right IT skill will be ready when you want it by contacting a Progent sales specialist and registering as a customer. For more information, call 800-993-9400 or email firstname.lastname@example.org.
Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager and in addition have quick access to Progentís Microsoft and Cisco Certified network support professionals. With Progent's affordably priced network support packages, small organizations can select a simple Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager to provide small company networks world-class reliability, protection, and productivity.
Microsoft SQL Server 2005 offers powerful, standardized tools to computer professionals and information workers, lessening the difficulty of designing, integrating, administering, and using company information and analytical applications in environments ranging from handheld devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with real-world expertise and wide knowledge in designing and building information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Progent offers the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and international standards of performance that information security professionals are expected to learn. CISM gives business management the confidence that consultants who have earned their CISM credential possess the background and knowledge to deliver effective security administration and support services.
By using virtual server technology, businesses can operate multiple virtual servers on a single actual server. Virtual server technology enables companies to gain all the benefits of server isolation, but without the costs associated with buying additional server equipment. Virtualization is also the critical technology behind private clouds, which provide major benefits including reducing the costs of hardware, datacenter facilities, and administration while enhancing data protection, network availability, and recoverability. Other key server management technologies are network monitoring software, Windows Server Update Services, and remote system management cards. Progent's certified server management specialists can assist you in all areas of server virtualization and management to enable your company to cut costs and save time.
Progentís Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progentís Help Desk Co-management service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent offers national remote phone support and consulting services for businesses that operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft Windows products. Remote IT help provides maximum leverage for your information technology dollar by preserving user efficiency and limiting the time charged for network analysis and repair. Sophisticated remote support utilities and skilled service specialists and engineers allow Progent to handle most IT problems without squandering time and money by going to your location. In the vast majority of cases your network issues can be remediated over the phone or via a mix of telephone support and online network analysis. Progent can make available Cisco certified CCIE network experts and CISM premier security specialists to help with the most challenging system problems.
Progent is among the most experienced network consulting firms for integrating email solutions powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get all the advantages of Microsoft Exchange Server 2000 for common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Exchange 2000 Server support.
Server growth puts pressure on IT budgets and management resources. Server consolidation via a virtual infrastructure offers lower TCO of hardware and faster return on investment, more efficient utilization of servers, streamlined operations, increased system availability, and easier management. Common usage scenarios for virtual servers are resource consolidation, economical hosts for line-of-business legacy software running on obsolete operating systems, and affordable isolation of software development or pilot testing environments from production systems.
Progent can provide the support of certified consultants and experienced database application programmers, database administrators, project management experts, network infrastructure engineers, business continuity specialists, and certified data security consultants to help your business to assess the likely advantages of SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database platforms, and configure a cost-effective and secure network infrastructure that lets you realize the full business benefit of SQL Server 2012.
SQL Server 2008 delivers powerful, familiar tools to computer experts as well as to information workers, lessening the difficulty of designing, deploying, managing, and using enterprise information and database applications in environments ranging from handheld devices to enterprise information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require an IT consulting firm with real-world experience and wide knowledge in designing and deploying data-driven, comprehensive business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Les Kent has a 35-year history of successful network integration, business management, sales, and operations. He has demonstrated a talent for creating sophisticated IT solutions during his time as as a network architect, software developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and global corporations.
Progent can assist your organization to plan a migration to Teams from Skype for Business or Lync Server and install, administer, and debug a cloud or hybrid implementation of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
With virtual servers, companies can run multiple virtual machines on one physical server. Virtualization technology enables IT organizations to enjoy all the benefits of server segmentation, but without the costs that goes with purchasing extra server hardware. Virtual servers are the enabling technology for building private clouds, which offer major advantages including lowering the costs of hardware, datacenter facilities, and administration while improving information protection, system availability, and recoverability. Other important server management technologies include server monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management consultants can help you with all areas of server consolidation and management to enable your company to contain expenses and conserve time.
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant improvements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
Progentís Technical Response Center provides nationwide remote help for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier service experts offer telephone help and remote secure network access to isolate and resolve technical problems quickly and affordably. The scope of technical expertise represented by Progent's staff of country-wide support professionals makes it possible to escalate even the toughest problems to qualified experts as needed.
Progent has over 10 years of experience configuring, and supporting the core platforms that make up Microsoft System Center and can assist your organization to design, configure, maintain, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent's consultants can help your organization to migrate to the latest edition of Microsoft System Center from an older one or from a third-party datacenter management platform to provide the advantages of best-in-class provisioning, centralized management, security and compliance, plus infrastructure and application availability and performance monitoring.
Progent's certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for IT networks with many sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to assist your company in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that supports your network security needs without overly restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.
Progent's Cisco CCIE-certified networking experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
With Catalyst switches for small and medium-sized businesses, Cisco enables companies to gain the full advantages of adding intelligence into their networks. Cisco's Catalyst switch product line makes it possible to enable features that make your IT network highly available to accommodate time-critical needs, expandable to facilitate growth, safe enough to protect confidential information, and designed for differentiating and managing all traffic to streamline system operations. Progent's CCIE certified consultants can help you pick out and integrate Cisco switches that make sense for your company. Also, Progent's CISM and CISA certified security consultants can show you how to develop a strategic security policy and configure Cisco Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.