Enterprise Support Services
Video Conferencing and Telepresence Support:
Cisco, Polycom/Poly, LifeSize, Radvision, and TANDBERG Integration
Additional Topics of Interest
24 Hour Remote Network Monitoring Engineer
Server Monitoring Technical Consultant
Remote continuous network monitoring, proactive alerts, and actionable analytical reporting are vital to maintaining the proper operation of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can get a level of protection that was previously limited to enterprises. Progent can provide a variety RMM options available as low-cost service packages created to assist you to identify and resolve a most IT network issues before they can disrupt your business.
SQL Server SSAS Integration Services
SQL Server 2016 and Power BI IT Consultants
SQL Server 2016 offers significant enhancements in speed, scale, security, high-availability, mobile computing integration, plus built-in analytics and reporting. New features include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Jason support, Always Encrypted mode, Mobile Reports, and centralized management of local and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to help businesses of any size to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Skype for Business, and SCOM.
NetApp MetroCluster Disk Pools Consulting
Consulting NetApp MetroCluster and FlexPod
Progent offers enterprise clients the help of a NetApp-certified consultant for online or onsite expertise for NetApp's complete line of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN storage solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and remediation. Progent offers Level 3 support to help you to resolve problems with NetApp SAN storage deployments efficiently based on best practices.
ProSight Email Data Loss Protection Consultancy
Email Intent Analysis Specialists
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
IT Consultant scom 2016 data warehouse
system center 2016 operations manager Remote Troubleshooting
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum availability for key workloads by offering centralized, cross-platform tracking of physical and virtual resources deployed across on-premises datacenters and private and public clouds. Progent's SCOM consulting team offers advanced remote and onsite expertise to help organizations of any size to plan, implement, tune, enhance and repair SCOM 2016 solutions. Progent can assist you to migrate to Operations Manager 2016 from older releases of Operations Manager or from different monitoring products, or combine multiple monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Biggest Microsoft CRM Network Consulting
MS CRM Online Troubleshooting
Microsoft CRM helps mid-market companies nurture positive client interactions. Built-in Sales and Customer Service components allow in-house staff to share information to help improve selling success and deliver steady, efficient customer service. Progent can set up the optimal server and communications infrastructure, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can help you integrate Microsoft Dynamics CRM with your sales or customer support data.
Small Business IT Outsourcing Services Windows 11 Migration
Microsoft Windows 11 Consultants
Progent's Windows 11 experts can provide an array of services to support Windows 11 including cloud solutions, mobile device management, at-home workforce connectivity, data and identity security, streamlined deployment, and Call Center support.
Remote Microsoft Dynamics GP Online Consulting
Computer Consultant Dynamics GP 10.0
Dynamics GP/Great Plains can help you grow and manage your company more efficiently by delivering easy availability of decision-driving data and a fast ROI. Dynamics GP/Great Plains confers major business benefits including its ability to expand the presence of your company, manage your accounting, automate financial operations, standardize processes across your company, refine inventory control, enhance order accuracy, grow sales and shorten turnaround time, and maximize free cash flow. Progent can show you how to configure and manage a reliable, safe server and network infrastructure to support Great Plains, and can offer experienced Dynamics GP/Great Plains support professionals to make sure you reap all the benefits of your Microsoft Dynamics GP software.
Microsoft 365 Hybrid Solutions Online Troubleshooting
Office 365 Integration Computer Consulting
Progent can help your business to evaluate the wealth of subscription plans offered with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you derive maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and manage hybrid networks that seamlessly integrate on-premises and cloud-based products and services.
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Juniper SA4500 SSL VPN Security Firms
Juniper SA6500 SSL VPN Network Security Audit
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Linux, Windows Consulting
Windows and Linux Online Technical Support
If your business computer system combines Linux technology platforms with Windows, Progent can show you how to incorporate your computers into a cohesive environment that allows all your operating systems to coexist for simple administration, seamless information exchange, high dependability, enhanced throughput, and tight security. Progent's UNIX/Linux and Windows integration support offerings include network infrastructure integration and support, support for Windows services for UNIX, remote server monitoring and administration, online technical help and troubleshooting, in-person technical support, and Helpdesk outsourcing.
Spora ransomware protection and recovery Consulting Services
Professional Phobos ransomware recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools by SentinelOne to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.
ISSAP Certified Cybersecurity Specialists
Cybersecurity Architecture Engineer
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through rigorous examination and extensive experience with network security design. ISSAP consultants possess in-depth understanding of access management systems and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security experts can help your company with all phases of architecture security.
IT Consultant ProSight Remote Monitoring and Reporting
Biggest ProSight Server and Endpoint Management On-site Support
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical assets that drive your network environment. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact your business.
24-7 Backup Consultancy
CrashPlan Backup Specialist
Progent offers economical online access to consultants with expertise in a wide array of utilities and services that provide solutions for protecting Windows, Mac, and Linux physical and virtual servers and workstations plus laptops and handhelds. Progent can provide consulting support for all major backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can help your company to install, upgrade, or maintain backup/restore solutions for a variety of topologies such as local, remote, cloud-based, or hybrid.
24/7 Expert Microsoft Certified Troubleshooting Dynamics GP Software
Specialists Great Plains Accounting
Progent's Microsoft certified experts provide a variety of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is an accounting and business analysis solution built, like all Microsoft accounting tools, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and configure, and with its segmented design you are able to purchase only the functions you currently require, with the ability to add users and increase capabilities in the future. Progent's Microsoft Dynamics GP support experts can show you how to deploy, customize and manage the latest release of Microsoft Dynamics GP or upgrade efficiently from an older edition.
Top Online Consulting UNIX with Windows
Best Windows, UNIX, Solaris Integration Support
Progent's UNIX platform consulting services provide small companies and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise provides you with a convenient one-stop source to show you how to build and maintain a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Specialists Windows Server 2016
Windows Server 2016 and System Center Support Outsourcing
Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy a DR solution based on Microsoft's cloud-tested Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using low-cost hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, affordable creation of a failover cluster quorum witness.
Altaro VM Backup with Azure Integration Support
Altaro VM Backup Disaster Recovery Integration Support
Altaro VM Backup offers small and mid-size businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud environments and also enables low-cost cloud backup to Azure storage. Top features include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery options for individual files and emails, support for Windows Server Cluster Shared Volumes and for VMware vCenter for handling larger deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a wide range of services to help you to design, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software.
WatchGuard Firebox M270 Firewall Cybersecurity Companies
WatchGuard Firebox M670 Firewall Security Auditing
Progent offers support services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.
Top Call Center Sharing Integration
Online Troubleshooting Help Desk Sharing
Progent provides several essential kinds of Help Desk support including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals gives your clients convenient access to a reliable technical group with extensive experience delivering phone support and remote access repair for networks based on Microsoft products. Progent's concentration is on earning the support Help Desk a positive image as a key contributor to business performance. Progent's target is to resolve and not merely record problems.
Best Juniper SSG Series Router Cybersecurity Organizations
Juniper SSG Series Gateway Cybersecurity Organization
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
ProSight Phishing Defense Engineer
Consult ProSight Virtual Machine Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware.
Consultancy Microsoft Skype for Business
24/7 Microsoft Certified Specialists Skype for Business certificate management
Progent's consultants can provide online and on-premises expertise for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to design a local, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Microsoft or Microsoft 365; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party communication systems like Cisco UC. Progent's certified data security experts can assist you create and validate a security strategy for your Skype for Business deployment that meets regulatory requirements.
Windows Server 2022 Computer Consultants
Immediate Expert Microsoft Certified Windows Server 2022 Windows Defender ATP Network Consultant
Progent's certified Windows Server 2022 experts can help your organization to plan and carry out a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid model that combines cloud-based Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
Excel Power Pivot Integration
After Hours Microsoft 365 Excel Power Query Development Company
Progent's certified Excel and Office 365 Excel consultants offer a broad range of remote services to assist your organization to plan, develop, test, deploy, manage, and troubleshoot applications based on any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to upgrade your existing Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility problems between different releases of Excel. Progent offers as-needed support to organizations looking for a quick fix to a stubborn issue related to Office Excel and Progent can also provide full project management support for upgrading or developing mission-critical applications built on Excel. Progent's cost-effective online training for Excel can be custom tailored to meet the needs of individuals or groups.
Urgent Remote Support Services iPhone 5
Macintosh Integration
Progent's experts offer Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and email help, network protection services, and custom education. Progent can help clients to migrate to macOS from Mac OS X or earlier editions of Mac OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent can also help your business with Apple iPhone support and iPad management, or moving to iCloud. For computer environments based exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of planning, integrating and maintaining a network environment that is available, secure, fast and able to achieve your company's objectives.
24x7 Unity Connection On-site Support
Network Consulting CUE
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, is the foundation of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express provide a location-independent IP-PBX by integrating closely with applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's CCIE-certified consultants offer efficient and budget-friendly remote and on-premises support to assist businesses of all sizes to build and maintain CUCM ecosystems by providing Unified Communications Manager integration and troubleshooting services that deliver optimum business value. Progent's consultants can help with any facet of Unified Communications Manager setup and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE support, designing UCS server clustering solutions for survivability, performance tuning, and integration with Exchange Server and Skype for Business.
24x7x365 Exchange 2013 Disk Availability Group Consulting Services
Exchange 2013 Data Loss Prevention Online Support
Exchange 2013 incorporates significant improvements to the functionality of Microsoft Exchange Server 2010 and introduces important new features as well as a redesigned architecture. These improvements favorably impact vital IT areas such as ease of administration, availability, security, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the possible advantages of migrating to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and train your IT staff to manage your Exchange Server 2013 environment. Progent also offers affordable online support and management for Microsoft Exchange 2013.
Case Study Building to Building Wireless
Building to Building Wireless Case Study
Progent delivered a wireless networking solution that enabled a school to improve efficiency and avoid the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing remote locations as far as 2.5 miles apart and can reach even longer distances. This wireless solution offered improved performance and dependability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz band it offered immunity to outside interference.
SQL Programming Companies
Microsoft T-SQL Developer
Progent's Microsoft-certified SQL Server application developers and DBAs offer remote expertise to assist organizations of any size to create, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS platform and .NET architecture. Progent's SQL Server experts offer support for any phase of application development in environments that range from small office databases to N-tier VLDB applications and data warehousing.
UNIX with Windows Computer Consultants
Consult Solaris with Windows
If your business computer system combines UNIX, Linux or Solaris platforms with Windows, Progent can help you to incorporate your computers into a cohesive network that permits all your operating systems to coexist for simple administration, transparent information exchange, high dependability, enhanced performance, and strong security. Progent's UNIX and MS Windows coexistence assistance services feature IT architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online technical support and repair, in-person technical support, and Help Desk Call Center support.
Dynamics GP 2013 Consulting Services
Microsoft Dynamics GP Consultant Services
Progent's Microsoft certified experts provide a range of support services for Dynamics GP. Microsoft Dynamics GP is a Microsoft financial package and corporate management tool built, like all Microsoft accounting solutions, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft accounting software in the Dynamics GP line, provides a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP/Great Plains is easy to deploy and integrate, and with its modular approach you can purchase only the capability you currently need, with the option to expand clients and enlarge functionality when necessary. Progent's Dynamics GP Software consulting experts can help you deploy, configure and manage Dynamics GP/Great Plains 2010 as well as older editions of Dynamics GP.
SharePoint Remote Technical Support
SPS 2019 Setup and Support
Progent's Microsoft-certified experts can help you evaluate the economic case for implementing SharePoint Server 2007, advise you on the most appropriate version of SharePoint Portal Server for your application, provide configuration and integration expertise, assist you to set up MS SQL Server as a back-end database manager, optimize your network integrity, integrate your standard and customized application programs to operate with Microsoft SharePoint Server 2007, develop a comprehensive security strategy that incorporates portal solutions, and deliver maintenance and Help Desk support.
Microsoft Teams Technology Professional
Microsoft Teams PBX integration Specialists
Progent can assist your business to plan an upgrade to Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud-based or mixed implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Microsoft and Cisco Certified Expert Extended Help Des Cost Savings Integration Services
Network Consultants Co-managed Support Desk Costs
Progent's Help Desk outsourcing and co-sourcing services help businesses to save money and enhance productivity.
Emergency Software Consultant Microsoft Exchange Migration
Top Quality Microsoft Exchange Upgrade Outsourcing Services
Progent's Microsoft-certified consultants average over a decade of background delivering messaging support for companies ranging from small businesses to global enterprises. Progent offers economical support for all versions of Exchange Server to enhance email and virus security, configure fault tolerant email systems, and facilitate off-site and wireless email connectivity. Progent's Exchange consulting services can help you in designing and implementing a move from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent also offers integration help for Windows 10 and Windows 11 desktops running Office Outlook and can help you configure Outlook Web App (OWA) for popular web browsers. For email virus defense, spam filtering and data data leak prevention, Progent offers Email Guard managed services.
Immediate network piloting Lab Specialist
Urgent Herakles Data Center Test Lab Specialists
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and optimizing performance, designing or validating business continuity solutions, resolving compatibility problems, and building training systems for new technologies. For Progent customers who lack sufficient in-house resources to assemble proper test systems, the lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.
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