Low-cost Network Help from Microsoft and Cisco premier Consultants for Businesses in Tempe, AZ
By offering world-class know-how when you need it, making available specialized expertise for key applications, providing innovative services such as virtual server hosting, invoicing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent enables your company to maximize the competitive value of your information network and minimize support expenses. Progent understands that network protection, dependability, and performance are just as critical to small companies as to large enterprises but that smaller companies lack the leverage to invest heavily in computer technology and internal support staffs. Progent's fundamental competitive advantage is that no IT support organization can match Progent's ability to deliver the IT support expertise your business needs whenever you require it and at prices you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your in-house network service group. This can save money and minimize technical risks for major projects such as software design and development, business continuity planning and testing, security audits, office consolidations, or software migrations.
Progent can in addition provide the services of certified experts to help your company to plan and execute your cloud computing strategy.
Primary Technical Areas Supported by Progent for Business Networks in Tempe, Arizona
Progent offers the support of certified experts for all facets of network technology deployed in small and midsize organizations. Products and technologies supported by Progent include:
Support Delivery Options Available for Tempe, Arizona Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering IT support services is built on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Service Model ensures fast response, comprehensive activity documentation, consistent follow-up, and strict cost control for an array of network service delivery options that include online repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person support visits. The experience of Progent's IT consultants allows them to resolve most IT problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online service experts to deliver small and midsize businesses the ideal combination: in-person service professionals when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The response time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Helpdesk Services are designed for all companies who require fast and dependable support from an online Help Desk with efficient telephone assistance, online troubleshooting capability, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses typically have limited IT budgets and can spare scant management bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services could be the most efficient option to ensure that small business information networks are always productive. Learn more concerning Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network consulting, server virtualization solutions, plus configuration, programming and support for small business applications such as financials, operations, management reporting, CRM, and productivity packages. Progent can help with one-time projects such as site relocations and massive system migrations, extended projects such as business information software development and customization, database application programming and administration services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for key applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can save you the investment in creating and maintaining the systems needed for world-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, security and performance is constantly tracked, and systems and data files are regularly archived and available for full and prompt restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for all of a small organization's production servers in a setting that not only delivers the top level of dependability and scalability but that is in addition easy for clients to transfer to another support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit companies with mixed environments to benefit significantly on the costs of hardware, infrastructure support, and IT management while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can support the multi- OS and loosely standardized networks typical of small businesses, and keeps control of the licenses in the customer's possession so that migrating to a different virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced online consulting to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of network technologies such as firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help companies comply with business guidelines and government requirements for network information security and reporting.
The scope and depth of Progent's engineering staff bring a powerful array of benefits to clients trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, at the front lines of network support, performing a broad variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This means that you get not only world-class technical capability, but also a support engineer with proven methods for repairing real-world network problems quickly.
Learn more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no registration charge and asks no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big invoices for fast solutions. Another advantage of granular billing is that you won't be inclined to allow minor problems to stay unaddressed until they become big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports given by every staff member to each client. The discipline of documenting and organizing service activity allows more efficient service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Small companies who utilize freelance service providers or who employ in-house IT personnel gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Learn more details about Progent's knowledge transfer services.
If your Tempe, Arizona business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Assistance
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).