Tempe, AZ Remote Help from Certified Computer Network Service Experts
Progent's computer troubleshooting services can provide your Tempe, AZ business cost-effective and consistent access to Microsoft and Cisco certified technical experts. By providing IT support help when you need it, providing advanced knowledge for line-of-business technologies, delivering value-added services such as 24x7 server monitoring, and billing only for services you receive, Progent offers your Tempe, Arizona company an economical alternative for optimizing the productivity and profitability of small business networks. Whether you run an on-premises system, connect to cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to build and manage a reliable and safe IT system and to benefit from fast access to the experienced support ordinarily restricted to businesses who can afford a large internal IT staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house network service staff. Co-sourcing can reduce expenses and minimize technical risks for major projects like software design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also provide access to accredited consultants to help your business to design and implement a sensible cloud strategy.

Primary IT Areas Serviced by Progent for Tempe, Arizona Businesses
As a Microsoft-certified Partner consulting company with a large group of Cisco qualified CCIE network experts and Apple Computer certified consultants, Progent offers emergency assistance and low-cost online consulting to Tempe, AZ businesses for a broad range of information technologies including:

Service Delivery Options Available for Tempe, Arizona Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Support Model ensures fast support, thorough activity records, consistent follow-up, and strict expense monitoring across an array of IT support delivery alternatives that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and repair hardware and software issues without the cost or delay of on-premises support visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to address emergency network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: in-person service professionals when you require them as well as the remote help of Progent's seasoned team of network consultants, security specialists, and business application developers. The response time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more about how to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and reliable access to an online Help Desk with efficient phone assistance, online troubleshooting tools, and enough technical strength for full escalation. Because smaller companies usually have tight IT budgets and can spare little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that business information networks are always up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability it system engineering, virtualization solutions, plus integration, programming and support for small business applications such as financials, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as office relocations and major software migrations, longer term projects such as management analytics software development and customization, relational database software development and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server to provide small companies with greater levels of dependability, security, and recoverability than is feasible using the type of in-house data center that is practical for most small companies. Since Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems are regularly archived and available for full and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest level of availability and scalability but that is also convenient for clients to migrate to a different service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow small businesses with mixed networks to save significantly on the expense of capital equipment, system support, and IT management while achieving world-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can support the multi- platform and non- standardized environments common with small companies, and retains control of the licenses in the client's possession so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Tempe, Arizona Businesses
Progent's size, scope of technical skill, and experience with enterprise IT consulting allow small and midsize businesses to avoid the pitfalls related to excessive reliance on small support firms or freelance engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network support, smaller businesses sometimes depend heavily on independent engineers. Though individual support providers carry lower expenses than larger IT service firms and can afford to bill apparently lower fees, they are frequently too overworked to react quickly to urgent situations. If an independent engineer is occupied with another client, ill, on vacation, or in training, the lack of replacement personnel may require your business to wait for assistance during a crisis. The more your company expands, system downtime or problems with line-of-business applications become more expensive. The money you believed you were conserving on an independent consultant can be eaten up fast due to lower productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a large consulting group to fall back on for help requires them to learn in place while your organization ends up footing the bill for their continuing training.

  • Gain Access to Experts in Advanced IT Issues
    Many smaller service firms or independent engineers who concentrate on small business IT support are capable of delivering routine solutions but don't have the experience to deal efficiently with complicated network configurations with mixed operating systems, multiple sites, Voice over IP systems, remote workforces, integrated financial and operational software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can benefit your company because big-company environments are by nature complex, support issues demand thorough knowledge in many technical areas, and reaching a high level of stability, availability, and protection calls for enterprise-proven best practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Without a solid architecture, a series of improvised fixes often get tossed on top of a weak structure. As a company grows, reliability and expandability issues can undermine the success of the organization. These environments require thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to a network infrastructure that can provide the solid foundation to meet current business needs and ease downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Small companies need direction and insight to navigate through an increasingly complex maze of IT options offered for accelerating growth and improving efficiency. Businesses do not need a network consultant or service firm that tries to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This allows Progent to align consulting support with the genuine needs of clients. Mixing network support and product reselling can result in a situation where the proposed solution is built around a preselected vendor instead of being based on the true needs of a client.

Contact Progent
If your Tempe, Arizona company needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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