Low-cost Network Troubleshooting from Microsoft and Cisco premier Experts for Companies in Tempe, AZ
By offering professional know-how whenever you need it, making available in-depth knowledge for key business applications, providing innovative services such as virtual data center hosting, invoicing solely for help you receive, and requiring no setup fees or retainers for standard services, Progent enables you to maximize the business value of your information network and minimize support expenses. Progent recognizes that network protection, reliability, and efficiency are as critical to small businesses as to major corporations but that small companies don't have the economy of scale to invest aggressively in computer networks and internal support groups. Progent's basic value proposition is that no network support firm can equal Progent's ability to deliver the network support your company needs when you need it and at prices you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the skills of your in-house network service personnel. This can reduce expenses and minimize technical risks for major projects like application development, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of certified consultants to help your business to plan and execute a sensible cloud computing strategy.
Key Practice Areas Supported by Progent for Business Networks in Tempe, Arizona
Progent's group of world-class engineers provides assistance for all aspects of network technology found in companies of all sizes. Areas supported by Progent in and around Tempe include:
Service Delivery Alternatives for Tempe, Arizona Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support services is built on the Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Model ensures fast support, comprehensive service records, dependable follow-through, and tight cost monitoring across a range of IT support delivery options that include online repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the expense or delay of on-premises support calls. The experience of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: onsite support technicians when you require them plus the remote help of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for in-person service visits is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems. For details, see Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security engineering, high availability network design, server virtualization strategies, plus configuration, customization and support for small business programs including accounting, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including site moves and massive system migrations, longer term projects such as management reporting software development and support, relational database software programming and DBA services, and web development, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and malware removal.
- Application Server Hosting
Progent can host key business applications like Exchange and SQL Server to provide small businesses with greater levels of reliability, protection, and recoverability than is feasible using the type of on-site data center that is practical for most small and midsize companies. Because Progent uses the same data centers that host the equipment of some of the planet's biggest IT organizations, Progent can save you the cost of creating and managing the systems required for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay updated, security and performance is constantly monitored, and systems and data files are regularly archived and available for full and rapid recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and expandability but that is in addition easy for clients to transfer to a different support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that permit companies with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and IT administration while getting world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can handle the mixed- OS and loosely standardized environments common with small businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies including firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory requirements for IT information protection and reporting.
The breadth and size of Progent's consulting staff bring a powerful array of advantages to companies trying to maximize the business value of their information system within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the forefront of network service, executing a wide variety of IT projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a consultant with field-tested approaches for solving real-world IT problems efficiently.
Learn additional information about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for remote support and on-site help per minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and requires no retainer for support services provided during normal working hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates king-size invoices for fast repairs. Another benefit of granular pricing is that your company are not inclined to permit simple problems to fester until they grow into big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each consultant to every client. The practice of documenting and archiving support records allows more efficient support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
In case your Tempe, Arizona company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Support
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).