Tempe, AZ Online Support from World-class Network Service Professionals
Progent's computer network help services can deliver your Tempe, AZ company low cost and reliable access to world-class IT experts. By providing network support service when you need it, providing advanced knowledge for vital technologies, offering unique support such as automated network monitoring, and invoicing only for services you use, Progent gives your Tempe, Arizona company an affordable solution for optimizing the business value of small-scale office networks. If you maintain a local datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and manage a robust and secure IT system and to benefit from quick access to the experienced consulting usually restricted to enterprises who can afford a sizeable in-house IT group.
For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house network service personnel. This can cut costs and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.
Progent can also offer the services of accredited experts to help your company to plan and execute a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Business Networks in Tempe, Arizona
Progent offers the services of qualified consultants for all facets of business network technology found in small companies. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Tempe, Arizona Companies
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for providing network support is based on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive activity records, consistent follow-up, and tight expense control across a range of IT support delivery modes that include online troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help customers to troubleshoot and repair network problems without the expense or time loss of in-person support visits. The background of Progent's network consultants makes it possible to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online network troubleshooting expertise.
- Onsite Support
Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support engineers to deliver small businesses the optimal solution: in-person service technicians when you need them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about how and why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues. for more information, see Help Desk Services.
- Consulting Services
Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system consulting, server virtualization solutions, plus integration, programming and training for business applications including financials, operations, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including office moves and major system upgrades, extended projects such as management reporting application programming and customization, database software programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host key business applications like Exchange and SQL Server in order to provide small and midsize businesses with higher degrees of dependability, protection, and recoverability than is possible using the type of on-site data center that is achievable for most small companies. Because Progent uses the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the expense of creating and managing the systems required for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to another service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the mixed- platform and loosely standardized environments typical of small businesses, and keeps control of the software licenses in the client's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced online support services to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network products such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory regulations for IT information security and incident reporting.
The scope and depth of Progent's engineering team offer a unique set of benefits to customers trying to maximize the business value of their information network within a realistic budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, at the forefront of network support, executing a wide variety of technical projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for fixing real-world network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you pay only for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no registration charge and requires no retainer for support services delivered during normal business hours. Many service firms impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for fast fixes. Another advantage of granular pricing is that clients are not tempted to permit minor problems to stay unaddressed until they grow into big problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to each customer. The discipline of documenting and organizing support records allows more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small businesses who work with freelance service providers or who employ internal support staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Tempe, Arizona business needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).