Fast, Low-cost Remote Computer Network Troubleshooting for Tempe, Arizona Small Businesses
For over two decades, Progent has focused on delivering enterprise-class computer support to customers with small-business budgets. Progent has built a unique support system that includes a cost-effective, seamless virtual office network, sophisticated online repair technology, a substantial team of engineers certified in a broad array of IT practice areas, a Help Desk operational model that maximizes efficiency and guarantees follow-up, a global team of on-line troubleshooting experts, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos focused on resolving technical issues in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT support personnel. This can reduce expenses and help meet schedules for big projects like software development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of accredited consultants to help your business to plan and execute your cloud strategy.

Core Practice Areas Supported by Progent for Business Networks in Tempe, Arizona
Progent offers the services of qualified consultants for all facets of business network technology found in small organizations. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Tempe, Arizona Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid support, thorough activity records, dependable follow-through, and strict expense monitoring for a range of network service delivery alternatives that include online repairs, onsite support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the expense or time loss of on-premises support visits. The experience of Progent's network engineers makes it possible to resolve most IT problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote support experts to give small businesses the best of both worlds: on-premises service professionals when you require them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details about how to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, refer to Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver assistance with vital technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, non-stop it system consulting, server virtualization solutions, plus configuration, programming and training for small business programs including financials, operations, reporting, CRM, and productivity software. Progent can help with one-shot projects such as site moves and major software migrations, longer term projects such as management reporting software development and customization, relational database software development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible with the class of internal data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can eliminate the cost of building and managing the systems required for world-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that patches and service packs stay current, security and efficiency is constantly tracked, and systems are consistently backed up and available for full and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and extensibility but that is also convenient for customers to transfer to a different support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that allow companies with mixed environments to save significantly on the expense of hardware, system support, and network administration while achieving world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the multi- OS and non- standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's possession so that migrating to a different virtualized host is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online support services to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Tempe, Arizona Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with enterprise network consulting enable small businesses to sidestep the problems associated with over reliance on small service firms or independent consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, smaller companies often depend excessively on individual consultants. Although individual support providers have lower overhead than larger support organizations and can afford to bill apparently lower rates, individuals are sometimes too busy to respond quickly to urgent network problems. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of backup staff may require your business to wait for assistance in case of an emergency. The more your company expands, network downtime or difficulties with line-of-business programs get more costly. The dollars you thought you were saving on a freelancer can evaporate fast due to lower output. Also, when independent engineers confront unfamiliar technologies, the unavailability of a large consulting group to fall back on for help forces them to train in place while your business winds up footing the bill for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    Many small service organizations or independent consultants specializing in small company network consulting are capable of providing routine fixes but don't have the background to deal efficiently with complicated IT configurations that have mixed operating systems, numerous locations, Voice over IP systems, remote workers, interconnected accounting and operational applications, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's large team of experts can benefit your business because big-company networks are characteristically complicated, integration issues require thorough knowledge in many technical disciplines, and reaching a high degree of robustness, reliability, and protection requires industry-proven processes.

  • Build a Solid Basis for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of improvised fixes commonly get thrown onto of a tenuous structure. As a company evolves, stability and expandability problems can undermine the success of the organization. These networks require proper assessment, intelligent strategic planning, and in-depth expertise to migrate to a network infrastructure that will act as the solid foundation to handle critical business requirements and ease future growth.

  • Team with Solution Consultants, Not Resellers
    Smaller businesses require guidance and education to work through an increasingly complex maze of IT options offered for accelerating growth and improving efficiency. Businesses do not need a network engineer or service firm that tries to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent provides services and expertise exclusively. This permits Progent to align consulting services with the genuine needs of clients. Combining network consulting and product reselling can result in a situation where the recommended solution is built around a predetermined technology rather than being driven by the true needs of a small business.

Get in Touch with Progent
If your Tempe, Arizona company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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