For small company networks located in the state of Tennessee, Progent's Microsoft and Cisco authorized technicians can provide phone support and troubleshooting to solve your network issues quickly and cost effectively. Progent has developed top-notch expertise, sophisticated tools, and support databases to troubleshoot and resolve computer network problems while avoiding the cost and delays associated with onsite technical service visits.

If your Tennessee company is situated beyond the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local computer network support options may be limited in expertise, or not available during urgent situations. This can result in a network environment that is unusable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical tasks for a broad range of customers. This means you obtain not just the technical skills needed for the job, but a professional with demonstrated methods for applying those skills to provide excellent network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, configure, manage and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid systems. Progent's VMware vSphere and vCloud consulting team can provide advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, fault tolerance, and application mobility.

Design and Configuration Support for Meraki Cloud-managed Wireless Access Points
Progent's Cisco Meraki wireless AP consultants offer remote and on-premises support services to assist organizations of all sizes to plan, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki cloud-managed wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based wireless networks for environments that can range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology such as switches, ASR routers and firewalls to build a cohesive ecosystem that delivers identical connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi clients regardless of their location or device. (Refer to Meraki switches configuration and management.)

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates software provisioning and updating, streamlines compliance settings management, keeps track of network resources, guards against corporate data leakage, performs network health reporting, allows secure self service, and offers a common point of control for managing mixed-operating system networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can assist your organization with any aspect of designing, implementing, using and troubleshooting a SCCM 2016 deployment for local, cloud, or hybrid networks.

Disaster Recovery/Business Continuity Planning Help
Progent offers high-level remote expertise for business continuity planning, testing, and training to help you to prepare for possible catastrophes, reduce service disruption for your vital IT operations, avoid lost information, and meet regulatory mandates and business obligations. Progent's business continuity experts can work closely with your management and network administration staff to provide risk analysis, define dependencies, specify human and physical resources needed to run your business, determine crucial IT functions and specify allowable restoration times, qualify colocation sites, set up safe remote connectivity for crucial employees, plan emergency notification mechanisms and define responsibilities for staff, document a complete recovery plan, and provide training for key people to carry the business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to design and build a cost-effective disaster recovery solution for hybrid cloud environments using failover cluster tools field-tested in Microsoft's Azure cloud.

Some Examples of Remote Support Services Offered by Progent for Cisco Routers
Among the common online Cisco router consulting services available from Progent's certified Cisco experts include configuring hostname, IP addressing, routing maps, T1, security logon banner and user accounts; configuring iBGP and HSRP, aggregation, static to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing maps, and BGP peering; upgrading router's IOS image; validating router failover; troubleshooting VPN tunnel issues; creating a network diagram and documenting configuration; plus security and disaster recovery planning.

Best Practices Applied by Expert Engineers
Many companies situated away from cities with plentiful expert engineers utilize poorly trained or unseasoned local resources for vital IT support. This can produce a system that is undependable or inefficient. Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, in the trenches of network support, performing an extensive range of technical services for a broad selection of clients. Consequently, with Progent you receive not only expert network engineering knowledge, but an engineer who follows computer industry best practices in using that knowledge to resolve real-world information network issues efficiently and in a repeatable way.

Integration Expertise for Office 365 Apps and Services
Office 365 is Microsoft's growing suite of client productivity apps and cloud services offered on a subscription basis. Office 365 apps and cloud-based services are available in a variety of product bundles intended for markets ranging from students and households to enterprises. Progent can provide fast and affordable online access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist you to evaluate the wealth of subscription options offered with Office 365 and integrate your network with Office 365 so you realize top business value. Progent's Office 365 integration consultants offer expertise with multi-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also assist you to build and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.

Progent's Consulting Services for Windows Server Essentials
Windows Server Essentials is a value-priced, versatile platform that enables small organizations to transition from the traditional physical in-house datacenter to the modern hybrid networking model that includes local and cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants can provide budget-friendly remote consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential productivity and cost advantages of migrating to Windows Server Essentials and implementing a hybrid local/cloud-based design for your network environment. Progent offers comprehensive project management support to help you design and carry out a smooth move to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Microsoft Azure integration support.) Progent also offers as-needed consulting help, troubleshooting, and customized training.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Unified Communications Manager, is a converged voicemail platform that accelerates collaboration by offering flexible set of alternatives for accessing voice messages within a framework that is simple to implement and manage. Cisco Unity Connection lets you read and manage voice messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Unity Express (CUE), available in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, IVR, and greeting services for small to mid-size businesses and enterprise branch offices with as many as 500 users. Progent's Cisco-premier CCIE consultants can provide Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your CUE deployment delivers significant competitive value.

Stealth Penetration Testing
Stealth intrusion checking is an important component of any overall IT system security strategy. Progentís security experts can perform extensive unannounced intrusion security checks without the knowledge of your company's internal IT resources. Stealth penetration checking uncovers whether current security monitoring tools such as intrusion detection warnings and event log analysis are correctly set up and consistently monitored.

Design and Deployment Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts offer Cisco Aironet wireless AP consulting and Cisco Wi-Fi controller integration to help you benefit from the 802.11ac Wave 2 WiFi standard to triple the performance for your wireless network while increasing the signal coverage.

Exchange 2013 Upgrade Services
Microsoft Exchange Server 2013 includes major improvements to the functionality of Microsoft Exchange Server 2010 and delivers important new features plus a revamped structure. These improvements affect vital facets of IT like manageability, high availability (HA), security, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can deliver online or on-premises expertise to assist your organization to manage, optimize and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more up to date version of Exchange Server in a local, cloud-based, or hybrid deployment model.

Get in Touch with a Progent Network Support Expert
To see how you can access a Progent network support expert for remote or on-premises assistance in , phone 1-800-993-9400 or go to Remote Network Support.