For small company networks located in the state of Tennessee, Progent's Microsoft and Cisco authorized technicians can provide phone support and troubleshooting to solve your network issues quickly and cost effectively. Progent has developed top-notch expertise, sophisticated tools, and support databases to troubleshoot and resolve computer network problems while avoiding the cost and delays associated with onsite technical service visits.
If your Tennessee company is situated beyond the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local computer network support options may be limited in expertise, or not available during urgent situations. This can result in a network environment that is unusable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical tasks for a broad range of customers. This means you obtain not just the technical skills needed for the job, but a professional with demonstrated methods for applying those skills to provide excellent network solutions.
NetApp SAN Storage Solutions
Progent offers enterprise customers online or onsite NetApp SAN consulting support for NetApp's entire line of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN deployments quickly and affordably following leading practices.
Exchange Server 2016 Migration Services
Progent's Microsoft Exchange 2016 experts can assist you in all facets of your upgrade to Microsoft Exchange 2016 such as designing HA architecture for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.
NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering with continual replication to provide fast, zero data loss disaster recovery (DR) between sites located as far as 300km apart from each other. Progent can provide access to a certified NetApp MetroCluster expert who can assist you to design, deploy, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by providing guidance with tasks like assigning disk pools, determining plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, setting up a configuration replication network, and testing your disaster recovery system to prove compliance with industry standards and government requirements.
Oracle Administration Services and Application Programming
Progent offers affordable access to an Oracle consultant for Oracle DBA support or an Oracle application programmer. Progent can assist you to develop efficient mechanisms for critical Oracle DBA tasks such as performance tuning, backup and restore processes, and information security, or mentor your in-house staff how to follow industry leading practices for streamlining various management procedures. Progent can also offer the support of a PL/SQL programmer to assist your company to build, test, troubleshoot, or migrate Oracle programs that can vary from business reports to data-driven web commerce sites. Progent has skill using SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to tune existing SQL code using Oracle's SQL Tuning Advisor.
Progent's Test and Design Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento is available for testing mission-critical applications, developing efficient migration methodologies, evaluating and tuning performance, planning or verifying business continuity strategies, mitigating compatibility problems, and establishing training systems for new technologies. For Progent customers who lack adequate internal resources to configure effective pilot environments, the lab cuts capital outlay and technical risk while keeping critical network initiatives on schedule.
Best Practices Applied by Expert Consultants
Many businesses situated away from areas with plentiful expert consultants resort to less qualified or unseasoned local resources for vital computer network support services. This can result in a network that is undependable or unproductive. Progentís staff of Microsoft and Cisco premier engineers average over a decade of hands-on industry experience, in the front lines of IT support, performing a wide array of information system services for a broad mix of customers. Consequently, with Progent you receive not just expert technical knowledge, but a consultant who understands computer industry best practices in applying that knowledge to solve real-world business system problems successfully and in a consistent way.
Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Cisco Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps such as Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco Wi-Fi controller consultants can help your business to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest wireless controller products. Progent offers support for hardware-based and software-only wireless controllers and can help you to determine which version is appropriare for your wireless solution. For Wave 2 Wi-Fi controllers from Cisco, Progent offers Cisco 3504 wireless controller support, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller expertise.
Response Time of Progent's TRC for Remote IT Support
Progent's Technical Response Center is committed to providing the highest level of online network support available for emergency as well as standard problems. For emergency problems that impact multiple workers, key individuals, or a mission-critical program, the TRC can engage within an hour. For standard issues, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be created promptly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you regarding every resolved issue to verify you are comfortable with the outcome and ready to close the trouble ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.
Microsoft Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 utilizes key technologies initially developed for and proven on Azure, one of the world's largest public clouds. This pedigree significantly enhances the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving data security, availability, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to support your critical applications, plan an efficient network architecture for a cloud-centric or hybrid installation, develop and carry out a smooth upgrade plan, educate your IT management and technical support personnel, and provide as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers the highest possible business value.
ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
Get in Touch with a Progent Network Support Expert
To learn how to get in touch with a Progent computer support expert for remote or on-premises help in , call 1-800-993-9400 or visit Online Computer Help.