Business IT networks in the state ofTennesseecan now get fast and affordable remote technical support from Progent's certified network security experts to help with the toughest security problems. The cost is reasonable, billing is by the minute, sign-up is immediate, and support is world class. Progent also offers assistance for complex projects that demand the knowledge of senior security consultants with high-level security certifications.

If yourTennesseecompany is based some distance from more populated metropolitan neighborhoods likeMemphis, Nashville, Knoxville, or Chattanooga, the availability of local certified security consultants may be problematic when there's an urgent situation. This could mean lost revenue for your company, upset clients, unproductive workers, and defocused executives. By calling Progent, you can get in touch with a Premier security professional who can deliver assistance whenever you need it to get your information system on line and salvage your data.

Progent can help you in a variety of ways in your efforts to guard your IT environment with services that can range from security assessments to creating a comprehensive security plan. Progent offers affordable service to assist small and midsize companies to configure and manage protected IT environments based on Windows and Cisco technology and that may include computers running UNIX, Linux, Sun Solaris, or Mac OS X operating systems as well as BYOD users with Apple iPhones and iPads or Android or Windows Phone handsets.

Progent can also assist you to outsource spam blocking and defense against email-borne assaults. Email Guard is Progent's email security platform that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also enable Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

Progent's security engineers are accessible remotely or on premises to offer a range of urgent or project-based network security services such as:

  • Run extensive security evaluations
  • Recuperate promptly after virus and worm attacks
  • Set up firewalls from multiple vendors
  • Configure secure methods for remote and mobile connectivity
  • Install effective software for defense against viruses, spam and directory harvest attacks
  • Develop a company-wide security strategy with proactive monitoring
  • Provide outsourced Help Desk Call Center Services
  • Help Create an effective backup and business continuity strategy based on Microsoft Data Protection Manager backup capability
If your business has an emergency requirement for computer security support, refer to Progent's Urgent Online Technical Support.

Progent's engineers offer advanced services in vital fields of network security including analysis, firewall and VPN expertise, and advanced security consulting.

Security Evaluation
Progent's expert security engineers can evaluate the vulnerability of your existing computer security systems by performing comprehensive remote automated analysis based on sophisticated software tools and tested procedures. Progent's experience in this testing saves you money and assures a detailed portrayal of system vulnerability. The information your IT organization gains can be used as the foundation of a network protection strategy that can allow your network to operate dependably and adapt quickly to future risks.

Automated Network Vulnerability Assessment
Progent provides consulting in the application of security auditing utilities including Microsoft Baseline Security Analyzer and LANguard from GFI for affordably performing a variety of automatic system auditing checks to uncover possible security weaknesses. Progent has broad knowledge of other security analysis tools including NMAP, AMAP Application Scanner, eEye Vulnerability Scanner, plus utilities like Metasploit, Netcat, and Nikto. Progent can help you to understand testing reports and respond appropriately.

Progent can help you build security into your company operations, configure auditing software, plan and deploy a protected network architecture, and suggest policies to maximize the safety of your IT system. Progent's security consultants are available to assist you to configure a firewall, design safe remote connectivity to email and business applications, and integrate virtual private network. Find out more on Progent's automated security evaluation.

Security Inventory Service Bundles for Small Companies
Progent has put together two ultra-affordable security inventory service packages intended to enable small companies to receive an impartial security evaluation from a qualified security engineer. With Progent's External Security Inventory Scan, an engineer administers a comprehensive test of your IT infrastructure from beyond your company firewall to uncover potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a system scan from an authorized computer within your firewall to evaluate vulnerabilities to inside assaults. Both security inventory packages are configured and executed from a protected remote location. The project is overseen by a consultant with high-level security accreditations and who generates a report that details and analyzes the information captured by the security scan and suggests practical improvements if called for.

Network Security Penetration Testing Support Services
Stealth penetration checking is an important part of any serious network security strategy. Progentís security experts can perform thorough penetration checks without the knowledge of your organization's in-house IT staff. Unannounced penetration checking uncovers whether current security monitoring systems such as intrusion detection warnings and event history analysis are properly set up and consistently checked. Find out more on Progent's network security penetration testing support services.

Firewall And Virtual Private Network (VPN) Support
Progent's background in network security technology includes in-depth familiarity with leading firewalls and Virtual Private Network (VPN) products offered by multiple companies including Cisco, Microsoft, and CheckPoint. Progent offers the services of engineers with important networking certifications such as Cisco Certified Internetwork Expert and Microsoft MCSE.

Cisco ASA 5500-X Firewalls with Firepower, ASA 5500 Firewalls, and PIX 500 Security Appliances Configuration and Debugging
The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Following Cisco's purchase of Sourcefire, the entire family of ASA 5500-X firewalls can be provisioned to enable Firepower Services, built on Sourcefire's Snort technology, which is the world's most deployed network intrusion protection system (IPS). Firepower services provide powerful new capabilities such as advanced malware protection (AMP), URL filtering, real-time threat analytics, and security automation. Progent's Cisco-certified CCIE network experts can help you to manage your existing PIX or ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, deploy, optimize, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services. Read more details about ASA 5500-X Firewalls with Firepower integration and debugging services.

Cisco Security and Virtual Private Network Support Expertise
Cisco's security and remote access products provide a complete range of easy-to-administer security solutions to help safeguard your local and remote information system. Cisco's VPN line includes routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional consulting staff includes field-proven engineers with Cisco's CCIE and CCNP qualifications who can help your business to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that align most closely with your company goals. Find out additional information concerning Progent's Consulting Services for Cisco Security Technology and VPN Appliances.

Consulting Expertise for Other Firewall and Virtual Private Network Products
Progent provides small and mid-size companies professional consulting for Intrusion Protection products and IPsec VPN products from major firewall and Virtual Private Network security vendors such as Check Point Software, Juniper, and SonicWall. Progent can help you design a detailed security plan and select appropriate technologies from multiple suppliers to achieve your security objectives while staying within your budget limits.

Progent's Fixed-price Managed Services for Information Assurance
Progent's value-priced ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:

ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

ProSight IT Asset Management: IT Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.

Expert Security Consulting
Every company ought to develop a thoroughly considered security program that includes both proactive processes and reaction plans. The pre-attack strategy is a collection of steps intended to minimize vulnerabilities. The reactive plan assists your network security engineers to evaluate the impact caused by an attack, repair the damage, document the event, and get the IT network restored as rapidly as possible.

Progent's expert IT security engineers are available to help you to run a complete vulnerability assessment and create a computer security plan to establish security processes and mechanisms to mitigate future assaults and dangers.

CISM Certified Security Support Expertise
The CISM organization defines the basic competencies and global standards of skill that information security professionals are required to master. It provides business management the confidence that consultants who have earned their CISM certification have the experience and knowledge to deliver efficient security administration and support services. Progent can provide the expertise of CISM Certified security professionals to assist companies with:

  • IS Security Processes
  • Risk Analysis
  • Information Security Program Management
  • IS Security Administration
  • Response Management
Find out additional information concerning Progent's CISM Certified Information Security Engineering Professionals.

CISSP Qualified Security Consulting Services
CISSP certification denotes expertise with a worldwide standard for network security. ANSI has awarded the CISSP credential recognition in the area of data protection under ISO/IEC 17024. Progent can provide access to of security experts who have earned CISSP certification. Progent can give you access to a CISSP-certified expert to help your business in a variety security fields such as:

  • Security Administration Procedures
  • Security Architecture and Paradigms
  • Access Management Systems and Processes
  • Applications Development Security
  • Operations Security
  • Physical Security
  • Encryption/Decryption Technology
  • Telecom, Network and WAN Security
  • Disaster Recovery Preparedness
Learn more details concerning Progent's CISSP-certified Cybersecurity Consulting Services.

CISSP-ISSAP Qualified Secure System Architecture Consulting Services
Progent's CISSP-ISSAP Premier information system architecture professionals are experts who have been awarded ISSAP Certification through thorough examination and significant experience with information security architecture. The Information System Security Architecture Professional (ISSAP) credential represents demonstrated competence in the most challenging demands of information security architecture within the broader field of IS security expertise needed for CISSP certification. Progent's ISSAP-premier security specialists can help your business with all aspects of architecture security including.

  • Access Control Systems and Techniques
  • Telecommunications and Network Protection
  • Encryption/Decryption Options
  • Requirements Analysis and Security Standards
  • BCP and DRP
  • Physical Security
Read more details concerning Progent's ISSAP Qualified Secure Network Architecture Support Professionals.

CISA Accredited Security Auditing Engineering Expertise
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized qualification that represents mastery in IS security audit and control. Certified by the American National Standards Institute, the CISA accreditation has consultants pass a comprehensive test given by the ISACA professional group. Progent's CISA-certified security audit consultants are available to assist your business with:

  • IS Audit Process
  • Information Technology Administration
  • Network Assets and Architecture Lifecycle Planning
  • IT Support
  • Safeguarding Information Resources
  • Business Continuity Planning
Read additional details concerning Progent's CISA Accredited Information System Security Auditing Consulting Expertise.

CRISC Consultants
The CRISC program was initiated by ISACA to verify a consultant's skills to plan, deploy, and support IS controls to mitigate network risk. Progent offers the services of a CRISC-certified consultant to assist you to create and carry out a business continuity strategy based on leading practices identified by CRISC and crafted to match your company's risk appetite, business goals, and budgetary guidelines. Progent's CRISC IT risk management specialists offer a range of risk evaluation services such as:

  • Collect data and review documentation to help identify significant vulnerabilities
  • Inventory legal, regulatory, and business mandates and organizational policies associated with your network to determine their possible impact on your business objectives
  • Identify potential threats for your business processes to assist in evaluating your corporate risk
  • Create a risk awareness program and conduct seminars to make sure your stakeholders appreciate information system risk so they can assist with your risk control program
  • Connect identified risk scenarios to related operational processes to help determine risk ownership
  • Validate risk tolerance with executive leadership and major stakeholders to ensure they are in agreement
Read the details about Progent's CRISC Risk Management Consultants.

GIAC Accredited Security Engineering Support
GIAC was established in 1999 to certify the skill of computer security experts. GIAC's mission is to verify that a certified security consultant possesses the skills necessary to deliver support in important areas of network, information, and application program security. GIAC accreditations are recognized by businesses and institutions around the world including and the U.S. National Security Agency. Progent's GIAC-qualified IS security audit consultants are available to assist your business in the areas of:

  • Auditing IT Infrastructure
  • Security Incident Handling
  • Traffic Analysis
  • Web-based Application Security
  • SIEM solutions
Learn additional details about Progent's GIAC Information Assurance Support.

Talk to a Progent Security Engineer
To see how you can get in touch with a certified security consultant for remote or on-premises expertise in Tennessee, phone 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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    Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with big bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats.

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    Remote server management cards offer network administrators complete control over a server without the requirement for an on-site presence. Using these management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to plan, implement, and support a fault-tolerant business network that incorporates remote server management cards and Progent can use these remote management cards to provide low-cost remote technical support. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies more than 25 years of experience helping manufacturing, distribution and service organizations to manage complicated supply chains and streamline critical business processes to bring products to market fast and meet customer schedules dependably. Progent offers the skills of an ERP specialist with more than 20 years of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises consulting that spans from occasional advice to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Office 365 integration, training, and database administration.

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    Outlook Web App and Mac Consulting

    Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft premier experts can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac software can coexist, enabling Mac users to receive and send email, search the Exchange global address list, import addresses, sync up calendars, and alert fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web Access are enabled. Progent also offers customized onsite Entourage education.

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    Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.

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    Progent's Microsoft-certified consultants can assist you to analyze the possible benefits of Hyper-V-based virtualization for your company, conduct test implementations to validate Hyper-V's operation with your line-of-business applications, evaluate your network and server infrastructure for smooth operation with virtual server solutions, help you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, educate your IT staff to monitor and manage Hyper-V, offer world-class consulting support for improving the protection of your virtual servers, establish and validate disaster recovery processes that maximize network availability, and provide continuing consulting and maintenance including low-cost online troubleshooting and turn-key Help Desk services.

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