For business computer networks located within the state ofTennessee, Progent's Microsoft authorized technical team members can provide online help and troubleshooting to solve your network systems issues quickly and cost effectively. Progent has acquired world-class skills, advanced software utilities, and support knowledge bases to diagnose and repair computer network problems while avoiding the high cost and time delays normally associated with onsite service calls.

If yourTennesseebusiness is located outside of the larger metropolitan areas such asMemphis, Nashville, Knoxville, or Chattanooga, your local network systems support choices may be limited in technical capability, or not available during a crisis. This can result in a office network that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progentís team of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a diverse range of customers. This means you get not only the technical know how needed for the job, but an expert with field proven methods for applying that expertise to deliver excellent network solutions.

Full Range of Security Services
Progent's CISM, GIAC, and CISA certified security experts can help your company to perform complete security evaluations, restore operations quickly from virus attacks, configure firewalls, set up safe techniques for remote and mobile connectivity, install spam and virus filtering and email encryption, and create a corporate-wide security plan built around 24x7 automated monitoring. Progent's ProSight suite of managed security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.

Integration Help for Office 365 Applications and Cloud Services
Office 365 is Microsoft's extensive family of client productivity applications and cloud-hosted services available on a subscription basis. Office 365 programs and cloud-based services are available in an array of subscription plans targeted at markets ranging from individuals and households to global enterprises. Progent can provide fast and affordable online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can assist you to understand the wealth of subscription options offered with Office 365 and configure your network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and manage hybrid ecosystems that seamlessly integrate on-premises and cloud resources.

Collaborative Applications Consulting Expertise for a Remote Workforce
Progent can assist small and medium-size businesses to deploy collaboration solutions such as SharePoint and Microsoft Teams to enable their at-home workforce to benefit from productive interaction with colleagues and clients. For details about how Progent's experts can assist companies to install and maintain collaboration platforms for remote workers, see collaboration applications support services for remote workers.

Google Android Phone and Tablet Integration
Progent's Android phone integration expertise have extensive background delivering online and on-premises support for organizations of all sizes who want to integrate Android phones and tablets into their information networks so that users can be productive while on the go. Progent has the breadth of skills to resolve network problems that span numerous manufacturers and that entail a combination of legacy and current technology. Progent provides affordable online technical support to assist you with any facet of planning, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to assist you to resolve particularly challenging technical problems, or Progent can provide outsourced or co-sourced project management services to help you complete major IT projects on schedule and on budget. Progent can help with local, cloud-centric, or hybrid networks and offers expertise with all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or one-on-one classes to help you manage and operate Android phones securely and productively.

Cisco Firepower Series Firewalls Consulting Experts
Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X firewalls and offer centralized management and automation of advanced cybersecurity capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can help your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's subscription-based security services to build and centrally control network ecosystems that include branch offices, data centers, private clouds and public clouds. For details about Cisco's Firepower portfolio of Next Generation Firewalls (NGFWs), see Firepower firewalls integration experts.

Progent is a Certified Microsoft Partner
Because Progent is a Certified Partner for Microsoft, every Progent network consultant has access to the technical and educational resources needed to provide the best IT support possible. Progent's network outsourcing, Technical Response Center Helpdesk, Office 365 integration support, and application programming services permit small and midsize business clients to take advantage of the broad array of skills found in the IT departments of large organizations without the significant expense and distraction of maintaining a self-sufficient in-house IT team.

Consulting and Support Expertise for System Center 2016 Operations Manager
System Center 2016 Operations Manager is designed to ensure top performance and maximum availability for critical workloads by offering unified, cross-platform monitoring of IT infrastructure deployed across local systems and private and public clouds. Progent's SCOM consulting group offers world-class remote and onsite support to help organizations of all sizes to design, implement, optimize, enhance and repair SCOM 2016 solutions. Progent's SCOM 2016 consulting experts can help your company to move to SCOM 2016 from older versions or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate resources hosted on public clouds by delivering Azure consulting and Amazon AWS hybrid cloud solutions.

Teleconferencing Support Services for Teleworkers
Progent's experts can help small and mid-size organizations to set up and troubleshoot video conferencing solutions to enable their teleworkers to collaborate safely and effectively with teammates and customers. For details about how Progent can help organizations to integrate and manage teleconferencing technology for an at-home workforce, go to teleconferencing consulting services for a remote workforce.

Video Conferencing and Telepresence Consultants
Progent offers the support of a certified video conferencing engineer with expertise integrating products from the major telepresence providers including Cisco, Polycom, and LifeSize and can help you to design, install, upgrade, or troubleshoot a telepresence solution that preserves your current investment and optimizes the strategic value of your information network. Progent also offers the expertise of network infrastructure consultants who can assist companies of all sizes to create and maintain a communications network that delivers the speed, dependability, protection, and scalability you need to support your video conferencing/telepresence environment.

Cost-effective Computer Support Solutions
Many small businesses rely on poor metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient experience can take several times longer to complete the same job than an experienced Information Technology expert. For example, charging a third less per hour, but taking three times as long for the same task is not a bargain. Still worse, a poorly designed or configured IT infrastructure that is undependable and difficult to administer or upgrade can cost a business many times more than its setup price because of lost productivity. Progent's customer testimonials from satisfied companies across the United States confirm the efficiency of Progent's support model and the expertise of Progent's staff of engineers.

MS Exchange Server 2019 Planning and Configuration Services
Progent can assist your organization in any phase of your upgrade to Exchange 2019 such as deploying Windows Server 2019 as a host for Exchange; planning high availability (HA) system topology for a local, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Windows Hyper-V; setting up HLB; configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook. For more information, visit Progent's Microsoft Exchange Server 2019 planning and configuration services.

Comprehensive Documentation of Services Delivered
Progent provides complete and detailed reports of all support activity to ensure customers do not feel ďcaptiveĒ to their support provider. Progent sends e-mail accounts of services immediately after finishing each support task, and also provides a hard copy along with monthly billings. Comprehensive IT support documentation makes it easier for clients to transfer to a different service provider or take on more support duties internally. Good support documentation also give IT managers the visibility required to determine the value of support services and produce better informed IT budgets.

Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a virtual appliance with comparable features but which utilizes your own storage hardware. Barracuda Backup protects critical business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting services to help your business to design, configure, operate and repair a BDR system built on Barracuda technology. For more information, visit Barracuda Backup and disaster recovery consulting and management.

Talk to a Progent Computer Support Expert
To find out how you can get in touch with a Progent network support expert for online or onsite expertise in #(state), phone 1-800-993-9400 or visit Online Network Support.



An index of content::

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    Progent offers technical services for mid-size companies who have 100 to 250 system users. The medium size business or work group has typically been an underserved segment of the market for network consulting services. The overhead and service access models of major third-party service organizations make them too costly for the typical mid-size company or small medium business (SMB), which usually relies on a minimal IT budget with which to support an information network whose complexity and capability are often comparable to the networks of much larger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual office technology and proactive server monitoring, dramatically lowers the network support costs of a small-medium business while providing the mid-size company with enterprise-level support from professional, world-class consultants with background in a broad range of small business network solutions. If your mid-sized organization or small business is looking for the quality of IT help needed by a mid-size organization without paying enterprise prices, you need Progent.

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    Progent provides live remote training for popular desktop applications and operating systems including Office and Office 365 Excel, Word, PowerPoint and Visio plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote training offers the advantages of conventional physical classroom seminars, including immediate interaction between students and trainers, but eliminates the expenses of travel and the hassle of trying to synchronize the schedules of multiple workers. Offered to individuals or classes of any size, Progent's live online instruction allows the trainer to run the class from an online office while the clients can be spread throughout an office or across the the U.S. Live online education deploys powerful learning tools such as virtual white boards, real-time questions, and collaborative desktops. Sessions can be brief and targeted to specific subjects or longer in time and broader in coverage.

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    Progent offers organizations of any size enterprise-class network remote or in-person consulting for information systems based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also offer security expertise for businesses varying in size from the small office to the global enterprise.

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