For small business networks located in the state of Texas, Progent's Microsoft qualified professionals can provide phone support and remote troubleshooting to solve your network problems fast and affordably. Progent has acquired top-notch expertise, advanced software utilities, and support knowledge bases to diagnose and fix network problems without the cost and delays associated with on-site service calls.
If your Texas organization is located outside of the larger urban areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your local computer support choices may be limited in expertise, or not available during an emergency. This can result in a computer network that is unstable or causing wasted time due to technical problems persisting for too long. Progentís team of seasoned network professionals average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical projects for a extensive range of clients. This means you get not just the technical know how needed for the task, but a consultant with proven methods for applying that expertise to assist with cost effective network solutions.
PC Desktop Consulting and Support Services
Progent can deliver a broad range of affordable services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop PC consulting services include Windows 10 planning support, Windows 8.1 configuration and support, Windows 7 technical support, Microsoft Office and Office 365 integration, and 64-bit operating system upgrades.
Disaster Recovery/Business Continuity Planning Support Services
Progent offers high-level online expertise for business continuity planning, testing, and training to assist you to prepare for potential catastrophes, reduce downtime for your vital IT operations, avoid data loss, and comply with examiners' letters and business obligations. Progent's business continuity consultants can team with your management and network support staff to perform risk evaluation, define interdependencies, identify human and physical resources needed to run your business, determine crucial IT services and define acceptable restoration times, select hot backup sites, set up safe remote connectivity for crucial employees, implement notification mechanisms and assign duties for personnel, document a comprehensive recovery and test plan, and provide training for key people to carry your agreed upon plan. Progent's Windows Server 2016 disaster recovery experts can show you how to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.
Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.
Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates application and device provisioning and updating, simplifies security and compliance settings control, inventories network resources, guards against corporate data leakage, performs health monitoring, enables safe end-user self service, and offers a single point of control for managing mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration experts can help businesses of any size with any aspect of designing, implementing, using and repairing a SCCM 2016 deployment for local, cloud, or hybrid networks.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP specialists can provide Cisco UC520 consulting services to help you to manage your legacy UC500 VoIP system or plan and implement a smooth upgrade to a modern IP telephony and voicemail system.
ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight suite of managed IT services for small businesses.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the support of a certified VMware VCDX consultant to help your organization design, configure, manage and repair VMware vSphere and vCloud-powered virtualization ecosystem for local networks, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere consulting team offer advanced knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and disaster recovery.
Progent's Consulting and Development Support for SQL Server 2014
SQL Server 2014 incorporates significant improvements in critical areas such as speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft SQL Server 2014 consulting team can deliver efficient remote and on-premises consulting services that include system design, deployment, management, remediation, and application development expertise to help businesses of any size to achieve maximum business value from their SQL Server 2014 deployment. If your organization is currently running Microsoft SQL Server 2014, Progent can assist you to perform an efficient transition to Microsoft SQL Server 2016.
Citrix Certified XenServer Consulting
Progent's Citrix XenServer virtualization consultants can assist you to understand the strategic benefits of XenServer as well as additional Citrix products, and can assist your IT organization to design, validate, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your existing Citrix technology deployment and show you how to optimize resource utilization, performance, security and compliance, uptime, and disaster recovery.
Desktop and Mobile Device Centralized Administration Consulting
Progent's Microsoft-certified consulting team can provide Configuration Manager 2016 hybrid cloud integration, Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment and Intune expertise to consolidate and simplify the management of your PCs along with your web-facing mobile devices. Progent can assist you to migrate efficiently to SCCM 2016 from an older device and application management platform or help you to modify your current SCCM 2016 environment to accommodate your evolving business needs.
Responsiveness of Progent's TRC for Online Computer Support
Progent's Technical Response Center (TRC) is committed to delivering the best quality of online IT support possible for both urgent as well as standard issues. For emergency problems that impact multiple users, key personnel, or a line-of-business program, the Technical Response Center is set up to respond in less than an hour. For standard issues, the TRC will within two hours. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will contact you on every resolved issue to verify you are satisfied with the resolution and ready to close the trouble ticket. Find out more details about Progent's TRC Customer Commitment.
Expert Wireless Engineering and Support Services
Progent's wireless technology consultants have broad backgrounds in the integration and support of wireless information technology and can help you to design, configure, manage and repair wireless solutions that are compliant, robust, expandable, easy to manage and use, ready to support your vital workloads, and transparently incorporated into hybrid cloud networks. Remote and onsite support available from Progent cover a selection of wireless solutions such as smartphone and tablet management, Wi-Fi infrastructure planning and deployment, Wi-Fi site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.
Contact a Progent Network Consultant
To find out how you can get in touch with a Progent network consultant for remote or on-premises help in #(state), phone 1-800-993-9400 or go to Remote Network Support.