Fast and Affordable Remote Help for The Woodlands Texas Computer Systems
Immediate Online Support for The Woodlands SystemsFor companies in The Woodlands Texas, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP-certified security experts to handle advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional value because they possess the real-world background and are equipped with the advanced technology required to resolve the majority of information system issues quickly. This reduces direct expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially helpful in environments that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you receive. Unlike many online service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where speedy. minor repairs somehow end up as major bills. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that ensure the highest degree of efficiency for online help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.

Progent's proven technical support database system includes extensive histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of all help rendered to every client by every consultant. This history of issues and fixes is organized as an easily retrievable internal database that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up other vast support databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at the best resolutions quickly.

Remote support available from Progent to businesses in The Woodlands Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran information technology experts gives your workers in The Woodlands Texas rapid assistance from a large support group with years of background providing phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's target is to solve rather than simply document network problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote professional engineering support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in The Woodlands Texas remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into full-scale emergencies, automated monitoring can minimize stressful and expensive network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks powered by a combination of platforms.
How Your The Woodlands Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in The Woodlands Texas, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT support whenever your organization requires it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your The Woodlands organization relies on a regular freelance support technician or maintains an in-house IT staff that can deal with common computer issues, Progent’s Microsoft certified engineers can provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected system crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Offices in The Woodlands Texas
Progent's remote support services allow your The Woodlands business to experience the benefits of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will derive greater strategic value by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most businesses in The Woodlands Texas, nearby network support resources, whether consisting of outside consultants or a full-time IT staff, can handle typical technical issues. On the other hand, IT crises can spring up when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual service people. In these cases, Progent's on-call service professionals offer a convenient, quick, and affordable solution to supplement your regular resources and to transfer useful information to increase your capability to resolve future problems locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller offices commonly rely on independent freelance service providers. While freelance service people have less overhead than larger consulting firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network stays available.

  • Create a Scalable Basis for Smooth Growth
    Companies typically start with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly designed systems require careful assessment, smart strategic planning, and wide technical knowledge to evolve to a system architecture that can provide the solid foundation to handle vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices need guidance and technical education to negotiate an increasingly complex maze of technology alternatives available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, at the forefront of network service, performing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This means that you get not just expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



An index of content::

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    Systems Management Server offers added functionality for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs reduce the net operational costs of managing and deploying software by making it simpler to copy system images, manage mobile computers, and run management tools. In addition to alerting you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to plan and implement IT tasks involving processes that Feature Packs are intended to streamline. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you move to the latest operating systems and applications. Progent's wireless consulting experts can help you define efficient procedures and standards to manage PDAs and smart mobile phones so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you develop a security strategy that incorporates standards, procedures and technologies to keep your IT computer system safe.

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    Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.

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    Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network management products and is designed to provide a centralized solution for configuring and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can help businesses of all sizes with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate smoothly from older versions of VMM, design processes for creating and deploying VMs and hosts, implement high-availability compute and storage clusters, integrate your datacenter infrastructure with public clouds, configure virtual switches, develop and debug PowerShell scripts, and help you assess the strategic business benefits of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's hypervisor professionals offer world-class Windows Hyper-V consulting and VMware vSphere expertise.

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    Online Technical Support Unity Connection

    Cisco Unified Communications Manager, originally branded CallManager, is the center of Cisco's communications and collaboration solution. CUCM and Cisco Unified Communications Manager Express offer a borderless IP-PBX by integrating tightly with unified messaging apps that include Cisco Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's Cisco-certified consultants can deliver effective and affordable remote and on-premises support to assist businesses of any size to create and administer Unified CM environments by providing Cisco Unified Communications Manager integration and technical support consulting services that add maximum productivity. Progent can assist with any facet of Unified Communications Manager setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and Video phones, designing dial plans, setting up SIP connections and PSTN support, installing ISR G2 routers with CUBE VoIP networking support, designing UCS server failover systems for survivability, capacity planning, and integration with Microsoft Exchange and Skype for Business.

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    • Consult Email Scoring Thresholds
    Cloud Protection for Email Consultancy

    Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.

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    Technical Support Remote Workforce Cloud Integration

    Progent can assist small and mid-size businesses to set up their at-home workers with efficient integration with public cloud resources.

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    Firepower Technical Support Services

    The latest generation of ASA 5500-X Series of firewalls with Firepower Services provide significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist you to manage your existing PIX or ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, deploy, optimize, administer and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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    • SCCM 2012 Reporting Setup and Support
    SCCM 2012 Planning Outsourcing

    Progent can assist your organization to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy change management solution or help you to modify your existing SCCM 2012 environment to support your evolving business needs. Also, Progent can help you to create a software foundation that extracts the most value from SCCM by delivering expertise with related Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Microsoft Windows SUS allows IT administrators to deploy and track the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, network support staff can fully and effortlessly manage the installation of updates that are released through Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, defining the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.

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    Progent's certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, optimize your network for local, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management team, create a corporate-wide security strategy, streamline IT management, help with application development, and generate and validate a DR/BC plan.

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    Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the top customer satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your business more complete support for your information system.

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    Progent's disaster recovery planning and business continuity engineers can show you how to create a disaster recovery plan in case of an IT system catastrophe. Progent can help you define a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, fault-tolerant system architecture that addresses availability issues covering a broad range of infrastructure technologies and procedures.

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    Progent's Microsoft-certified consultants can assist your company to evaluate the benefits of Lync Server for your business and can assist you to plan and execute an installation of Lync Server that consolidates the management of IM and Presence and increases the output of your office employees, at-home workers, and mobile workforce. Progent can in addition help you to perform a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint Server, and SQL Server, show you how you can use Microsoft Lync Server 2010 to enhance the team-computing capabilities of Microsoft Office applications, and provide webinar training and continuing support for Lync Server and other Microsoft products.

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    Progent's Cisco-certified wireless technology consulting experts can assist organizations to configure, manage, and debug Cisco Small Business Wi-Fi APs.

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    The Progent Test and Training Lab located at the QTS Data Center can be used for piloting line-of-business applications, developing efficient migration procedures, evaluating and tuning performance, planning or validating business continuity solutions, mitigating compatibility issues, and building training systems for new technologies. For Progent customers without sufficient internal resources to assemble effective pilot systems, the lab reduces capital costs and technical risk while keeping vital network projects on schedule.

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    Progent's consultants can provide Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and custom education. Progent can help businesses to migrate to macOS from Mac OS X or earlier editions of OS X and Progent can offer help with Apple Mac applications. Progent's specialists in Apple technology can also help you with Apple iPhone integration and iPad synchronization, or migrating to iCloud. For business networks built solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, configuring and maintaining a network infrastructure that is available, secure, fast and aligned with your organization's objectives.

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    Progent offers high availability load balancing support covering system load balancing, load balanced applications, network backbone routing, and content dispatching products including Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.

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    Progent's webinar training classes offer small companies the affordability, convenience, and flexibility of web-based seminars and the proven pedagogic methods of seasoned teachers who use advanced technology to reproduce real-time, interactive learning environments. Progent offers remote education for popular desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, PowerPoint, and Visio: MS Dynamics business accounting and management reporting solutions including Microsoft Dynamics GP (Great Plains); as well as other popular desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    24 Hour Remote Workers VoIP Online Troubleshooting

    Progent can assist small and medium-size businesses to configure IP voice platforms to provide their at-home workers the benefit of seamless extensions of the company phone system.

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  • Microsoft Certified Excel 2013 Professional Consulting Excel and SQL Server
  • Microsoft Certified Expert Windows Server 2016 Hybrid Cloud Integration Computer Consultant Windows Server 2016 Hybrid Information Technology Consulting
  • Microsoft Certified Partner Professional ISA 2006 Firewall Internet Security and Acceleration Server 2006 Troubleshooting
  • Microsoft Exchange Server 2010 Evaluation Integration Exchange 2010 Upgrade Support and Setup
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  • Microsoft Expert SharePoint 2019 Taxonomy Consultants SharePoint 2019 Workflow Manager On-site Technical Support
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    • Microsoft Lync for Mac Integration Services
    Outlook for Mac Online Support

    Microsoft Office for Mac allows Mac users to run the industry's most familiar office productivity programs. Progent's Apple-certified Mac consultants can help you configure Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows-powered computers so that Macintosh users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can support environments that combine Mac with Windows computers with extensive resource sharing, or environments which carefully limit collaboration between Mac and Windows users.

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  • Microsoft Teams with Office 365 Consulting Services Specialist Microsoft Teams conference bridges
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  • Nagios for Linux Consultants Linux Network Monitoring, Nagios and MRTG Consultants
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    • Top Quality Catalyst Wi-Fi 6 AP Planning Support Services
    Catalyst Wi-Fi 6 AP Security Computer Engineer

    Progent's Cisco Catalyst 802.11ax Wireless Access Point experts can provide affordable online and onsite support for Catalyst Wi-Fi 6 wireless access points.

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    Wi-Fi Network Integration Services

    Progent can help you plan, deploy, manage, monitor, and troubleshoot an efficient Wireless LAN infrastructure, select appropriate products, and integrate wireless access points, wireless bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to create a complete 802.11ac wireless network security strategy that is well aligned with the security plan for your entire corporate network.

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    Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery strategy to prepare for an IT network catastrophe. Progent can help you create a complete disaster recovery plan that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, fault-tolerant system architecture that addresses reliability issues involving a wide array of network technologies and procedures.

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  • Private Cloud Integration Consultant 24-7 ProSight Virtual Server Private Cloud Hosting Engineer
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    Windows 2003 Server IT Consulting

    The complexity and connectivity demands of Microsoft Windows Servers calls for a network consulting firm with practical experience and broad familiarity with planning and integrating cohesive, comprehensive network technology solutions. The background of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business objectives. Progent’s consulting support can help you with designing, deploying, administering, and supporting Windows Server systems that maximize the business value of your computer system. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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    Progent's team of application experts can provide advanced support, custom programming, deployment help, and online training for popular applications that address key areas including ERP and MRP, general accounting, business analytics, web commerce application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with years of background delivering high-level consulting services remotely, Progent can assist small businesses throughout the United States to eliminate the time and fees associated with travel and on-site visits without compromising the effectiveness of consulting support.

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    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data.

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    Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to design custom line-of-business applications and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to create reports that let you track your business more thoroughly, turning raw data into useful understanding of your business.

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    Cisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are on the move within campus, hospitality, retail or other venues where IT management wants portable phones that offer more administrative control, data security and ruggedness than is possible with the BYOD style of mobile communications. Integration of Cisco's wireless VoIP phones usually requires that IT teams set up and optimize numerous key pieces of your wireless infrastructure including APs, routers and switches, wireless LAN controllers, and network management software. Progent's certified experts can provide remote and on-premises assistance to help your organization build and maintain a Cisco wireless VoIP phone solution by providing integration services that range from debugging the configuration of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

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    Progent offers the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the basic competencies and worldwide standards of skill that IT security managers are expected to learn. CISM gives executive management the assurance that consultants who have earned their CISM credential have the experience and knowledge to provide effective security management and consulting consulting.

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    Progent can help your organization in any facet of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook clients.

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    Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to permit less critical problems to fester.

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    Progent's certified IT experts offer Windows Server 2016 migration consulting to help businesses of any size to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    Progent's Citrix-certified experts can help you to plan, implement, administer, and support a virtualized application delivery solution based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support experts can help you to manage and support a remote datacenter that offers high uptime, enhanced protection, and rapid recovery.

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    Progent's certified information technology consultants can provide Windows Server 2016 integration consulting to help businesses of any size to design and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can help your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

  • Top Ranked Configuration Microsoft Exchange Server 2016 Upgrade Planning MCSE Expert Certified Support and Integration Exchange 2016 Migration
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    Progent offers affordable remote and on-premises support to assist businesses to move any portion of their critical IT resources to Google Cloud Platform services. This can save time and equipment costs and allow access to Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design, testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats.

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    Progent's ProSight portfolio of managed services are geared to provide organizations who have small internal network support teams with low-cost help from world-class management tools and consulting expertise. Advantages of the ProSight catalog of managed IT services include flat-rate network management expenses, smart automation of common administrative processes, continual adoption of the latest technology, smooth migration from older systems to modern solutions, close fit between information technology with strategic objectives, access to seasoned network experts, and allowing management to concentrate on business issues instead of ever-changing computer technology.

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    • SMS Server Upgrade Onsite Technical Support
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    Progent’s Microsoft experts provide small and mid-size businesses enterprise-level consulting support for Microsoft Systems Management Server and Configuration Manager 2007, Microsoft's solutions for update and configuration management. Configuration Manager is the new name for the change management platform previously known as Systems Management Server. Configuration Manager provides a range of new features to Systems Management Server 2003 such as comprehensive automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s certified consulting professionals can show you how to use SMS 2003 or Configuration Manager 2007 effectively for streamlined OS and application software installation, security patch control, software tracking, and software license compliance. Progent's engineers can also help your company to migrate efficiently from Microsoft Systems Management Server to Configuration Manager 2007.
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