Fast and Affordable Remote Help for The Woodlands Texas Computer Systems
For companies in The Woodlands Texas, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP-certified security experts to handle advanced security design and troubleshooting jobs.
Progent's remote support experts offer exceptional value because they possess the real-world background and are equipped with the advanced technology required to resolve the majority of information system issues quickly. This reduces direct expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially helpful in environments that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you receive. Unlike many online service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where speedy. minor repairs somehow end up as major bills. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that ensure the highest degree of efficiency for online help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.
Progent's proven technical support database system includes extensive histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of all help rendered to every client by every consultant. This history of issues and fixes is organized as an easily retrievable internal database that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up other vast support databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at the best resolutions quickly.
Remote support available from Progent to businesses in The Woodlands Texas include:
Authorized Windows Experts
Progent's Microsoft-expert online service engineers offer computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to assist your company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to handle the most stubborn problems occurring in network planning, integration, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise permits them to solve problems quickly. In common cases, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network via state-of-the-art remote troubleshooting tools to provide fast, safe, and affordable analysis and repair.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in Houston Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling selection of networking devices. Cisco networking consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs consulting expertise, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security solutions that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to recover rapidly after a damaging penetration. Security support services offered by Progent include: in depth network security assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile communication; defending your email system from spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a broad spectrum of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:
How Your The Woodlands Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology experts gives your workers in The Woodlands Texas rapid assistance from a large support group with years of background providing phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's target is to solve rather than simply document network problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides remote professional engineering support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in The Woodlands Texas remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into full-scale emergencies, automated monitoring can minimize stressful and expensive network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks powered by a combination of platforms.
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in The Woodlands Texas, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT support whenever your organization requires it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your The Woodlands organization relies on a regular freelance support technician or maintains an in-house IT staff that can deal with common computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected system crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in The Woodlands Texas
Progent's remote support services allow your The Woodlands business to experience the benefits of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will derive greater strategic value by being increasingly available, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
With most businesses in The Woodlands Texas, nearby network support resources, whether consisting of outside consultants or a full-time IT staff, can handle typical technical issues. On the other hand, IT crises can spring up when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual service people. In these cases, Progent's on-call service professionals offer a convenient, quick, and affordable solution to supplement your regular resources and to transfer useful information to increase your capability to resolve future problems locally.
- Reduced Dependence on Individual Consultants
For IT support, smaller offices commonly rely on independent freelance service providers. While freelance service people have less overhead than larger consulting firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network stays available.
- Create a Scalable Basis for Smooth Growth
Companies typically start with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly designed systems require careful assessment, smart strategic planning, and wide technical knowledge to evolve to a system architecture that can provide the solid foundation to handle vital business requirements and facilitate downstream expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller offices need guidance and technical education to negotiate an increasingly complex maze of technology alternatives available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, at the forefront of network service, performing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This means that you get not just expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.