Expert Remote Technical Support for Thornton, Colorado Small Business Computers from World-class Consultants
Small businesses have typically been underserved by major network support firms. Many small companies allow themselves to become overly reliant on individual consultants or small consulting organizations who lack the size or broad skill sets to react promptly or effectively to network crises. Other small companies resort to giant support firms that employ personnel able to offer by-the-numbers fixes for common issues but who are missing the background and technical scope to handle the variety of configurations and lack of standards that characterizes small company IT systems.

Progent's time-tested approach to delivering low-cost and effective network support to small companies has made Progent among the top Microsoft-certified network service firms in the United States. Progent has provided online help to small businesses in every state in the United States (See Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT service staff. Co-sourcing can save money and minimize technical risks for major projects such as software programming, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited experts to help your company to design and implement a sensible cloud strategy.

Popular Products and Technologies Serviced by Progent for Businesses in Thornton, Colorado
Progent's nationwide group of world-class experts provides assistance for all aspects of information systems deployed by businesses of all sizes. Technologies served by Progent in and around Thornton include:

Service Delivery Options for Thornton, Colorado Businesses
Progent offers a selection of options for providing small companies with affordable IT services for technical support, consulting, hosting, and network management. Progent's paradigm for delivering network support services is built on the Help Desk operational structure common to big IT support organizations. Progent's Helpdesk Support Model promotes rapid support, comprehensive activity records, dependable follow-up, and tight cost monitoring for a range of IT service delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software problems without the expense or time loss of in-person service calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support engineers to deliver small businesses the optimal solution: on-premises support technicians when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for on-site support calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning how and why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. for more information, visit Help Desk Services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, high availability network design, server virtualization strategies, plus integration, customization and support for business applications including financials, operations, reporting, CRM, and productivity suites. Progent can help with one-time projects including office relocations and major system upgrades, longer term projects such as management reporting software development and customization, database application development and administration support, and web design, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system management, or emergency response like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with greater degrees of reliability, security, and performance than is possible with the class of internal data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of some of the planet's largest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions remain updated, security and performance is constantly tracked, and systems are regularly backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's servers in a setting that not only delivers the top degree of availability and scalability but that is also simple for customers to transfer to a different service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow small businesses with mixed environments to save significantly on the expense of hardware, infrastructure support, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can handle the mixed- OS and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the client's possession so that migrating to a different virtualized system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Thornton, Colorado Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with corporate IT support allow small and midsize businesses to avoid the pitfalls associated with over dependence on small support organizations or individual consultants.

Working with Progent's Experts enables your company to:

  • Avoid Over Reliance on Freelance Consultants
    For network support, small businesses often rely heavily on freelance engineers. Although freelance service engineers carry lower overhead than more substantial support firms and can afford to charge apparently smaller rates, individuals are often stretched to far to react quickly to critical situations. If an independent consultant is occupied with different customer, ill, on vacation, or in class, the absence of backup personnel may require your company to go without assistance in case of an emergency. The more your company expands, network unavailability or difficulties with line-of-business programs become more costly. The dollars you thought you were saving on a freelancer can be eaten up fast due to lower productivity. Also, when independent engineers confront new technologies, the lack of a big consulting group to depend on for assistance requires them to learn in place while your organization ends up footing the bill for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated Network Issues
    The majority of small service organizations or freelance engineers specializing in small company IT support are capable of providing connect-the-dots fixes but don't have the background to work cost-effectively with complex network infrastructures that have a variety of platforms, multiple offices, Voice over IP systems, mobile clients, interconnected accounting and analytical applications, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your business because big-company networks are inherently complex, support problems require thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and security calls for industry-tested processes.

  • Create a Firm Basis for Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of improvised repairs commonly get thrown on top of a tenuous foundation. As a company evolves, stability and scalability issues can hinder the productivity of the organization. Such networks need proper evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT infrastructure that will provide the solid basis to handle current business requirements and support future expansion.

  • Team with Solution Providers, Not Resellers
    Small companies require direction and education to work through an increasingly complex array of IT alternatives available for enabling business growth and enhancing productivity. Businesses do not need a network consultant or support organization that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise only. This permits Progent to match technical support with the genuine interests of clients. Combining network support and product selling can result in a conflict where the proposed solution is based on a preselected vendor rather than being driven by the actual requirements of a small business.

Get in Touch with Progent
If your Thornton, Colorado business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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