Expert Remote Technical Support for Thornton, Colorado Small Business Computers from World-class Engineers
Small companies have typically been ignored by major IT service firms. Many small businesses allow themselves to become dangerously reliant on freelance engineers or small consulting firms who don't have the size or extensive knowledge to react promptly or effectively to technical emergencies. Other small companies resort to giant support providers that employ personnel trained to provide by-the-numbers solutions to ordinary problems but who do not have the experience and technical scope to deal with the variety of configurations and lack of standards that characterizes small business IT networks.
Progent's time-tested approach to delivering affordable and effective network support to small companies has made Progent one of the premiere Microsoft-certified network service organizations in the country. Progent has delivered online help to companies in every state in the United States (refer to Progent's customer testimonials).
For larger companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application design and development, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited experts to assist your business to plan and execute your cloud computing strategy.
Core Practice Areas Supported by Progent for Thornton, Colorado Businesses
A Microsoft-certified Partner computer support company with a world-class team of Cisco Certified CCIE networking experts and Apple certified consultants, Progent offers emergency assistance and affordable remote consulting to Thornton, CO businesses for a broad range of computer technologies including:
Service Delivery Options for Thornton, Colorado Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid support, thorough service records, reliable follow-through, and strict cost control across a range of network support delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service experts can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's network engineers makes it possible to resolve most network problems quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more details concerning Progent's remote network troubleshooting services.
- On-site Support
Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the ideal combination: on-premises service professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how and why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are designed for all companies who need fast and dependable access to a professional Helpdesk with efficient telephone assistance, online troubleshooting capability, and sufficient technical strength for full problem escalation. Because small and midsize businesses usually have limited IT funds and can provide scant executive attention for handling IT support tasks, Progent's Helpdesk Services can be the most efficient option to ensure that small business information systems are always productive. Learn more concerning Progent's Contact Center outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, high availability network design, virtualization solutions, plus configuration, programming and support for small business software including financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including office relocations and major system upgrades, longer term projects such as business analytics software development and support, database application programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or urgent services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange and MS SQL to provide small companies with greater levels of dependability, protection, and recoverability than is feasible with the type of on-site data center that is practical for most small businesses. Because Progent uses the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can save you the investment in creating and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, security and performance is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is also convenient for clients to transfer to another service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow companies with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can handle the multi- platform and loosely standardized environments typical of small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert online support services to help organizations of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Thornton, Colorado Small Businesses
Progent's size, breadth of technical skill, and experience with enterprise IT consulting allow small and midsize companies to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or individual engineers.
Working with Progent allows your business to:
- Avoid Excessive Reliance on Individual Consultants
For network support, smaller companies sometimes depend heavily on individual engineers. Although freelance service providers have lower expenses than more substantial support firms and can typically bill apparently lower fees, freelancers are often spread too thin to respond quickly to urgent problems. If an independent consultant is occupied with another customer, sick, on travelling, or in training, the lack of backup personnel may require your business to go without help in case of a crisis. The more your small business grows, network unavailability or problems with critical programs become more costly. The money you thought you were conserving on an independent consultant can evaporate quickly because of lost productivity. In addition, when freelance consultants encounter new technologies, the lack of a large engineering group to depend on for advice requires them to learn with the meter running while your business winds up with the costs for their ongoing education.
- Gain Access to Certified Professionals in Sophisticated Network Solutions
The majority of smaller support organizations or independent consultants focused on small business network consulting may excel at providing connect-the-dots fixes but don't have the experience to work efficiently with complex network environments that have mixed platforms, multiple offices, VoIP systems, remote clients, interconnected financial and analytical software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your business because enterprise environments are by nature complex, integration problems require in-depth understanding of in many technical disciplines, and achieving a high level of robustness, availability, and protection requires enterprise-tested leading practices.
- Create a Solid Foundation for Growth
Small businesses often start with an IT system implemented on a tight budget. Without a carefully designed basis, a series of ad hoc repairs commonly get thrown onto of a weak foundation. As a business grows, reliability and expandability issues can hinder the success of the business. These networks need thorough assessment, intelligent strategic planning, and in-depth experience to migrate to an IT environment that can act as the reliable foundation to handle current business needs and ease future expansion.
- Work with Solution Providers, Not Resellers
Small businesses require guidance and education to work through an increasingly complicated maze of IT alternatives offered for enabling growth and improving productivity. Businesses do not need an IT consultant or support organization that tries to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match consulting support with the genuine interests of customers. Combining network support and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being driven by the actual needs of a client.
How to Contact Progent
If your Thornton, Colorado company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Help
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).