Thornton, CO Remote Support from Certified Network Service Consultants
Progent's computer help services can provide your Thornton, CO company affordable and consistent support from world-class technical experts. By providing network support service when you require it, offering specialized expertise for mission-critical technologies, delivering value-added support such as automated server monitoring, and charging only for support you receive, Progent gives your Thornton, Colorado company an affordable alternative for optimizing the business value of small office information systems. If you run an on-premises system, rely on cloud resources, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses to build and manage a robust and safe information network and to have fast access to the experienced consulting ordinarily available only to enterprises who can maintain a large in-house information technology group.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT service team. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to certified consultants to assist your business to design and execute a sensible cloud computing strategy.
Key Practice Areas Supported by Progent's Consultants for Business Networks in Thornton, Colorado
Progent's nationwide team of industry certified consultants provides help for virtually all facets of network technology found in organizations of all sizes. Practice areas served by Progent in Thornton include:
Service Delivery Alternatives Available for Thornton, Colorado Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing computer support is built on the Call Center structure common to larger IT organizations. Progent's Helpdesk Support Model promotes fast support, thorough activity documentation, dependable follow-through, and tight expense monitoring for an array of network support delivery modes that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the cost or delay of on-premises service calls. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to address emergency situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out additional information concerning Progent's remote network troubleshooting services.
- Onsite Support
Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: on-premises support technicians when you need them as well as the remote help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for in-person service calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Contact Center Services are designed for small and midsize businesses who need fast and reliable support from an online Help Desk with efficient telephone support, online troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually are constrained by tight IT budgets and can provide scant management bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business information systems stay productive. Learn more concerning Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security engineering, high availability network engineering, virtual server solutions, plus configuration, programming and training for business software such as accounting, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, longer term initiatives such as business information application programming and customization, relational database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network management, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host vital applications such as Exchange Server and SQL Server in order to provide small businesses with higher degrees of availability, security, and recoverability than is feasible with the class of in-house data center that is realistically affordable for most small businesses. Because Progent utilizes the same data centers that support the gear of some of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of dependability and scalability but that is also simple for clients to migrate to a different service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that allow businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network administration while achieving world-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can support the multi- platform and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products including firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-qualified cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of system security and can help with complex security programs such as SIEM solutions to help enterprises meet industry standards and statutory requirements for IT data security and incident reporting.
The scope and depth of Progent's consulting staff offer a unique array of advantages to companies wishing to maximize the business value of their information system within an affordable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of network service, executing a wide range of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested methods for resolving actual network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no sign-up charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for quick fixes. An additional advantage of by-the-minute billing is that you will be less tempted to allow simple problems to fester until they become big ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation given by every staff member to every client. The practice of detailing and archiving support activity results in more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who employ internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
If your Thornton, Colorado company needs to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).