Expert Online Technical Support for Thornton, Colorado Computer Networks from Microsoft Certified Engineers
Small companies have typically been underserved by large IT support firms. Some small companies permit themselves to become overly reliant on freelance engineers or small consulting organizations who lack the bandwidth or extensive skill sets to react quickly or efficiently to technical emergencies. Still other small businesses turn to mass-market service providers that employ technicians trained to offer standardized solutions to common problems but who are missing the experience and versatility to handle the diversity of configurations and lack of standardization typical of small company information networks.
Progent's proven approach to delivering low-cost and effective network support to small businesses has made Progent one of the most respected Microsoft-certified IT consulting organizations in the United States. Progent has delivered online help to businesses in every state in the country (refer to Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service group. This can reduce expenses and minimize technical risks for big IT initiatives like application design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited experts to help your business to design and execute a sensible cloud strategy.
Key IT Areas Serviced by Progent for Thornton, Colorado Businesses
As a Microsoft-certified Partner computer support firm that maintains a world-class team of Cisco Certified CCIE network experts and Apple certified engineers, Progent offers emergency assistance and affordable online consulting to Thornton, CO businesses for a wide range of computer technologies including:
Service Delivery Options Available for Thornton, Colorado Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes rapid response, thorough service documentation, reliable follow-up, and strict cost monitoring for an array of IT service delivery options that include remote repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help customers to troubleshoot and repair network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to handle most IT issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more details about Progent's online network troubleshooting expertise.
- On-site Service
Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small companies the best of both worlds: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The wait time for on-site support visits is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning how to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues. for more information, visit Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize companies affordable access to world-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, non-stop it system design, virtualization solutions, plus configuration, customization and training for business applications such as financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects including office moves and major system upgrades, longer term initiatives such as management analytics application programming and support, database application development and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or urgent response like data restoration and virus removal.
- Application Hosting
Progent can host key business applications like Microsoft Exchange Server and SQL Server in order to provide small companies with higher degrees of availability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and service packs remain current, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also easy for customers to transfer to another support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can support the mixed- OS and non- standardized networks typical of smaller companies, and keeps control of the software licenses in the client's possession so that moving to a different virtual host is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote consulting to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Thornton, Colorado Businesses
Progent's size, breadth of information technology skill, and experience with corporate IT consulting allow small companies to sidestep the pitfalls related to over dependence on small support firms or independent consultants.
Teaming with Progent's Experts allows your company to:
- Avoid Excessive Dependence on Freelance Consultants
For IT services, small companies often rely heavily on freelance engineers. Though individual support providers have lower expenses than more substantial IT service firms and can afford to bill nominally lower rates, freelancers are frequently spread too thin to react rapidly to critical situations. If an independent consultant is busy with different customer, ill, on travelling, or in class, the lack of replacement personnel may force your business to wait for help in case of an emergency. The more your small business expands, system downtime or difficulties with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can disappear fast due to lost output. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a big consulting team to depend on for assistance forces them to learn with the meter running while your organization ends up with the bill for their continuing education.
- Have Access to Expertise in Advanced Information Technology Solutions
Many smaller service firms or freelance consultants who concentrate on small company network consulting may excel at delivering routine solutions but lack the seasoning to deal cost-effectively with complicated network infrastructures that have mixed operating systems, numerous offices, Voice over IP systems, mobile workforces, integrated financial and analytical software, eCommerce, and specialized business software. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your business because enterprise environments are inherently complex, integration problems demand thorough understanding of in many technical areas, and achieving a high level of robustness, reliability, and security calls for industry-tested processes.
- Build a Solid Foundation for Seamless Growth
Small companies typically start with a network cobbled together on a shoestring budget. Without a carefully designed architecture, a sequence of ad hoc repairs commonly get thrown onto of a weak structure. As a company evolves, stability and expandability issues can undermine the productivity of the business. These networks need thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable basis to meet critical business needs and support future expansion.
- Work with Solution Consultants, Not Product Vendors
Smaller businesses need direction and education to navigate through an ever more complex maze of IT alternatives offered for enabling business growth and improving efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services exclusively. This allows Progent to align technical support with the genuine needs of customers. Combining network consulting and product selling can result in a situation where the recommended solution is based on a preselected technology instead of being driven by the true needs of a client.
How to Contact Progent
If your Thornton, Colorado company wants to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).