Thornton, CO Remote Support from World-class Network Service Consultants
Progent's network technical support services can deliver your Thornton, CO business low cost and reliable access to Microsoft and Cisco certified computer engineers. By delivering IT support help when you require it, offering advanced expertise for critical applications, delivering unique support such as 24x7 network monitoring, and invoicing only for services you receive, Progent offers your Thornton, Colorado company an economical solution for optimizing the productivity and profitability of small-scale business networks. If you have an on-premises system, connect to cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for businesses and local governments to build and maintain a reliable and safe IT system and to have fast availability of the skilled help typically available only to businesses who can support a sizeable internal information technology staff.
For larger companies, Progent can provide co-sourcing support to reinforce the skills of your internal network support personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.
Progent can in addition offer access to certified consultants to assist your business to design and execute your cloud strategy.
Key Technologies Serviced by Progent's Consultants for Businesses in Thornton, Colorado
Progent's national group of certified support professionals provides help for virtually all facets of information technology deployed by organizations of any size. Practice areas supported by Progent in and around Thornton include:
Service Delivery Options for Thornton, Colorado Businesses
Progent has a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing network support is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Support Model promotes rapid response, comprehensive activity records, dependable follow-up, and tight expense monitoring across an array of IT support delivery modes that include online repairs, in-person help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software problems without the expense or delay of in-person service visits. The experience of Progent's network consultants allows them to resolve most IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration process for new customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more information about Progent's online computer troubleshooting services.
- Onsite Service
Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small and midsize businesses the ideal combination: onsite service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning why to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies affordable access to world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection consulting, non-stop it system design, server virtualization strategies, plus configuration, customization and support for small business programs such as accounting, operations, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including site moves and massive software upgrades, longer term projects such as business information software programming and customization, database application development and administration services, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of availability, protection, and performance than is feasible using the class of on-site data center that is practical for most small companies. Because Progent uses the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs stay current, protection and performance is continually tracked, and systems are consistently archived and available for complete and prompt recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and extensibility but that is also convenient for clients to migrate to a different service provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, system support, and IT management while achieving world-class dependability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that migrating to a new virtual system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Thornton, Colorado Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise network support allow small and midsize businesses to avoid the problems related to excessive reliance on thinly staffed service firms or individual engineers.
Teaming with Progent's Experts enables your small business to:
- Avoid Over Reliance on Freelance Consultants
For network support, small businesses often depend excessively on individual engineers. Though freelance service providers have lower overhead than larger IT service firms and can typically bill apparently lower rates, they are frequently unable to respond rapidly to critical problems. If an independent engineer is occupied with another customer, sick, on vacation, or in training, the lack of replacement staff may require your business to wait for help during an emergency. As your small business grows, network downtime or problems with line-of-business applications get more costly. The money you thought you were saving on a freelancer can evaporate fast due to lower output. In addition, when independent engineers confront new technologies, the lack of a large consulting group to rely on for help forces them to train with the meter running while your business ends up with the bill for their continuing education.
- Have Access to Experts in Complex Network Issues
Many smaller service firms or freelance consultants focused on small company IT support may excel at providing connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex IT environments that have a variety of operating systems, many locations, Voice over IP systems, remote workers, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's large team of experts can be valuable to your business because big-company environments are inherently complex, support problems demand in-depth understanding of in many technical areas, and achieving an acceptable degree of robustness, reliability, and protection requires enterprise-tested processes.
- Create a Firm Basis for Seamless Growth
Small businesses often begin with a network cobbled together on a shoestring budget. Without a strong architecture, a series of band-aid fixes commonly get piled on top of a weak structure. As a company grows, reliability and expandability issues can hinder the success of the organization. These networks require thorough evaluation, intelligent strategic analysis, and broad-based experience to migrate to an IT infrastructure that will act as the reliable foundation to meet current business requirements and support future growth.
- Partner with Solution Consultants, Not Product Vendors
Smaller companies need guidance and insight to work through an increasingly complex maze of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or service organization that tries to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent provides services only. This allows Progent to align consulting support with the genuine interests of customers. Mixing IT support and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology instead of being based on the actual needs of a small business.
How to Contact Progent
If your Thornton, Colorado company needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).