Immediate, Low-cost Remote Network Support for Thornton, Colorado Small Businesses
For more than two decades, Progent has specialized in providing world-quality IT support to customers who have small-business IT budgets. Progent has developed a unique service system that features a cost-effective, tightly connected virtual office infrastructure, custom remote repair tools, a substantial team of consultants accredited in a broad array of technical disciplines, a Call Center service model that promotes efficiency and ensures follow-up, a global team of on-line service professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical issues in the least time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT service personnel. This can save money and minimize technical risks for big projects like application design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified consultants to assist your business to plan and execute a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Thornton, Colorado Business Networks
A Microsoft-certified Partner IT service firm with a world-class team of Cisco qualified CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Thornton, CO small businesses for a wide range of computer technologies such as:

Support Delivery Options for Thornton, Colorado Companies
Progent offers a selection of options for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering network support is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough service records, dependable follow-through, and tight expense control across a range of IT service delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises support visits. The experience of Progent's network consultants allows them to handle most network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new clients to accommodate emergency network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more details about Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk with effective phone support, online troubleshooting capability, and enough technical depth for full problem escalation. Since small and midsize businesses usually are constrained by limited IT funds and can provide scant executive attention for dealing with IT support tasks, Progent's Help Desk Services could be the most efficient way to make sure that business information networks are always up and running. Learn more concerning Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, high availability it system consulting, server virtualization strategies, plus configuration, customization and support for business software such as financials, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including office moves and major system upgrades, longer term initiatives like business analytics application development and customization, relational database application programming and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can save you the expense of building and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small organization's servers in a setting that not only provides the top level of dependability and extensibility but that is in addition simple for clients to transfer to a different support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the multi- OS and non- standardized networks typical of smaller businesses, and keeps control of the software licenses in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online consulting services to help companies of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine physical resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified cybersecurity experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide view of system protection and can help with complex security programs like SIEM solutions to help companies meet industry guidelines and statutory regulations for network data security and reporting.

The breadth and depth of Progent's consulting staff bring a powerful set of advantages to companies trying to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, at the front lines of network service, performing a broad variety of technical tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a support engineer with proven approaches for repairing actual IT problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big invoices for quick repairs. An additional benefit of by-the-minute billing is that your company will be less inclined to allow simple issues to fester until they become big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to every client. The practice of detailing and organizing support activity allows more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Thornton, Colorado business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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