Affordable Network Troubleshooting from Microsoft and Cisco Certified Consultants for Businesses in Thousand Oaks, CA
By offering professional support when you require it, providing in-depth knowledge for key applications, providing innovative services such as virtual data center hosting, billing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your information network and minimize service costs. Progent appreciates that information system security, dependability, and efficiency are as important to small businesses as to major enterprises but that smaller organizations lack the economy of scale to invest aggressively in information technology and in-house support staffs. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's capability to provide the IT support your company needs when you require it and at a cost you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network service group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified experts to help your company to design and implement a sensible cloud strategy.

Key Technologies Supported by Progent's Consultants for Businesses in Thousand Oaks, California
Progent's national group of world-class consultants provides assistance for all facets of information technology deployed by companies of all sizes. Areas served by Progent in Thousand Oaks include:

Support Delivery Options Available for Thousand Oaks, California Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering computer support services is based on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive service documentation, reliable follow-through, and strict expense control for an array of IT support delivery modes that include online repairs, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to analyze and repair network problems without the expense or delay of in-person service calls. The experience of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to address urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to give small businesses the ideal combination: hands-on support professionals when you require them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The response time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning how to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who need prompt and dependable support from an online Help Desk with efficient phone assistance, online repair capability, and enough technical depth for full escalation. Because smaller businesses usually are constrained by tight information technology budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that business computer systems are always up and running. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security engineering, fault tolerant it system engineering, virtual server strategies, plus integration, programming and training for business software including accounting, ERP, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as office moves and massive system upgrades, extended initiatives like business reporting software programming and support, database application programming and administration support, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system administration, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of availability, protection, and recoverability than is possible with the type of in-house data center that is practical for the majority of small organizations. Because Progent uses the same data centers that support the gear of some of the planet's biggest IT companies, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small organization's servers in an environment that not only delivers the top degree of dependability and expandability but that is also simple for customers to migrate to another service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow businesses with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered package, can support the mixed- OS and non- standardized networks typical of small businesses, and retains control of the software licenses in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting support to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network protection and can assist with complex security projects such as SIEM solutions to help enterprises comply with industry standards and government mandates for network information protection and reporting.

The scope and size of Progent's engineering staff offer a powerful set of benefits to companies trying to increase the business value of their IT system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the front lines of network service, performing a broad range of IT projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This means that you get not just world-class technical skills, but also a consultant with field-tested approaches for fixing real-world IT problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no sign-up fee and asks no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with major invoices for fast fixes. An additional advantage of granular billing is that clients will not be tempted to allow less critical issues to stay unaddressed until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by every staff member to each customer. The discipline of documenting and organizing service activity results in more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
If your Thousand Oaks, California business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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