Expert Remote Technical Support for Thousand Oaks, California Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been underserved by large network service organizations. Many small companies permit themselves to grow dangerously reliant on individual engineers or small consulting organizations who don't have the size or broad skill sets to respond promptly or effectively to network emergencies. Other small businesses turn to giant service providers that employ technicians able to provide standardized solutions to common problems but who are missing the experience and technical scope to handle the variety of environments and absence of standards typical of small business information networks.
Progent's proven methodology for providing low-cost and effective technical service to small businesses has made Progent one of the premiere Microsoft-certified IT consulting firms in the country. Progent has provided online help to companies in every state in the country (See Progent's client testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network service group. This can cut costs and minimize technical risks for major IT initiatives such as application development, business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of accredited consultants to assist your company to plan and execute your cloud strategy.
Main Practice Areas Supported by Progent's Consultants for Businesses in Thousand Oaks, California
Progent's national group of world-class support professionals provides assistance for virtually all aspects of information technology deployed by organizations of any size. Practice areas supported by Progent in Thousand Oaks include:
Support Delivery Alternatives for Thousand Oaks, California Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk operational structure common to larger IT groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity records, reliable follow-through, and tight cost control across a range of IT service delivery alternatives that include online repairs, in-person support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and fix hardware and software problems without the cost or time loss of travel for onsite support visits. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's online network troubleshooting expertise.
- On-site Support
Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to deliver small and midsize companies the optimal solution: hands-on service professionals when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about why to register for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems. for more information, see Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, non-stop it system design, virtual server solutions, plus configuration, programming and support for small business programs including accounting, operations, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office moves and major system migrations, extended projects like business information software development and support, database software programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services like data restoration and virus removal.
- Application Hosting
Progent offers hosting for mission-critical business applications like Exchange and Microsoft SQL to provide small companies with higher levels of dependability, protection, and performance than is possible using the type of on-site data center that is practical for the majority of small organizations. Since Progent utilizes the same facilities that host the equipment of some of the planet's biggest IT organizations, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is continually tracked, and systems are regularly backed up and available for full and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also simple for clients to transfer to a different service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the mixed- platform and loosely standardized networks common with small companies, and keeps ownership of the software in the client's possession so that moving to a new virtualized host is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on network protection and can assist with advanced security projects such as SIEM solutions to help companies comply with business standards and statutory requirements for network data protection and incident reporting.
The breadth and size of Progent's engineering staff bring a unique set of advantages to customers trying to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the forefront of network service, performing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT capability, but also a consultant with proven approaches for fixing actual network problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major invoices for fast fixes. An additional benefit of granular billing is that clients are not inclined to permit simple issues to fester until they become major ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports given by each consultant to each customer. The practice of documenting and organizing support activity allows more effective service and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who work with freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Thousand Oaks, California business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).