Affordable Network Troubleshooting from Microsoft certified Consultants for Businesses in Thousand Oaks, CA
By offering professional support whenever you need it, making available in-depth expertise for critical business applications, offering innovative services such as virtual data center hosting, billing solely for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your It system and minimize support costs. Progent recognizes that network security, dependability, and efficiency are as critical to small companies as to major enterprises but that smaller organizations don't have the economy of scale to invest aggressively in information technology and in-house service staffs. Progent's basic competitive advantage is that no network support firm can equal Progent's capability to deliver the network support your business requires when you need it and at prices you can afford.
For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your in-house network service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified experts to help your business to plan and execute your cloud strategy.
Core Products and Technologies Supported by Progent for Office Networks in Thousand Oaks, California
Progent provides the support of qualified consultants for all facets of information technology found in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives Available for Thousand Oaks, California Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive activity documentation, dependable follow-through, and strict cost monitoring across a range of network service delivery alternatives that include remote repairs, in-person support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help clients to troubleshoot and fix network issues without the expense or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration process for first-time clients to address urgent situations and Progent bills per minute with no sign-up charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more details about Progent's online network support services.
- Onsite Support
Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to deliver small companies the optimal solution: hands-on support technicians when you need them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more concerning how to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, non-stop network engineering, server virtualization solutions, plus configuration, customization and training for business programs such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including site moves and massive system upgrades, extended initiatives such as business reporting application development and customization, database application development and DBA services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for key business applications like Exchange and SQL Server in order to provide small companies with higher levels of availability, protection, and recoverability than is feasible using the type of internal data center that is practical for most small companies. Because Progent uses the same facilities that support the gear of many of the planet's largest IT companies, Progent can save you the expense of building and managing the infrastructure needed for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain current, security and efficiency is constantly monitored, and systems and data files are consistently archived and available for full and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and expandability but that is also convenient for clients to transfer to a different support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and IT administration while achieving world-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and non- standardized environments typical of small companies, and retains ownership of the software licenses in the client's hands so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced online consulting services to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for network information security and reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of advantages to customers trying to increase the business value of their IT network within an affordable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the forefront of IT service, performing a wide range of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for resolving actual IT problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits per minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and requires no retainer for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size invoices for fast repairs. Another benefit of granular pricing is that your company will be less tempted to permit incipient issues to fester until they grow into big problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each staff member to every customer. The discipline of documenting and archiving support activity allows more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize independent service providers or who maintain in-house support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Thousand Oaks, California business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).