Fast, Low-cost Remote Computer Support for Thousand Oaks, California Small Businesses
For more than twenty years, Progent has focused on providing world-quality network support services to customers with small-company IT budgets. Progent has built a unique service system that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a large team of consultants accredited in a broad array of technical disciplines, a Call Center service structure that promotes efficiency and ensures follow-up, a worldwide group of on-line troubleshooting experts, on-site service availability for the majority of most zip codes in the U.S., and a corporate ethos focused on solving network problems in the shortest time and at the least cost to customers.
For larger companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recovery preparedness, security audits, office consolidations, or software migrations.
Progent can also offer access to certified experts to assist your company to plan and execute your cloud computing strategy.
Main IT Areas Serviced by Progent for Thousand Oaks, California Business Networks
A Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco Premier CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides urgent assistance and affordable remote consulting to Thousand Oaks, CA companies for a broad range of information technologies including:
Support Delivery Options for Thousand Oaks, California Businesses
Progent has a selection of alternatives for providing small businesses with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing IT support is built on the Call Center operational structure common to big IT organizations. Progent's Contact Center Support Model ensures fast support, thorough activity documentation, consistent follow-through, and tight expense monitoring for a range of IT service delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and fix network problems without the expense or delay of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve most network issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.
- On-site Service
Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to give small companies the optimal solution: in-person service technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business software programmers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more details about why to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop it system consulting, virtualization solutions, plus integration, programming and support for small business applications including financials, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive software migrations, extended initiatives like management information software programming and support, database software programming and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services such as disaster recovery and malware removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible with the class of in-house data center that is practical for most small and midsize businesses. Since Progent uses the same facilities that support the gear of many of the world's biggest IT companies, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain current, security and performance is continually tracked, and systems are consistently archived and ready for full and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and expandability but that is also easy for customers to transfer to another service provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can support the mixed- platform and non- standardized environments common with smaller companies, and keeps control of the software licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting support to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine physical IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory requirements for network information security and incident reporting.
The breadth and depth of Progent's engineering staff offer a powerful set of benefits to customers trying to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of IT service, executing a wide variety of technical projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This means that you get not just world-class IT capability, but also a support engineer with field-tested methods for fixing real-world IT problems rapidly.
Learn more details about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big bills for quick solutions. An additional benefit of by-the-minute billing is that you will not be inclined to permit less critical problems to stay unaddressed until they grow into major ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports given by every staff member to each customer. The discipline of documenting and archiving support records results in more efficient service and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small companies who work with freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Thousand Oaks, California business wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).