Professional Online Service for Thousand Oaks, California Computer Networks from Microsoft Certified Consultants
Small companies have traditionally been overlooked by major IT support organizations. Some small companies permit themselves to grow excessively dependent on freelance engineers or small support organizations who lack the size or extensive knowledge to react promptly or effectively to technical emergencies. Still other small businesses turn to giant service providers staffed with technicians taught to offer standardized fixes for common issues but who are missing the background and versatility to handle the variety of configurations and lack of standardization that characterizes small company IT systems.
Progent's proven methodology for providing low-cost and effective technical service to small companies has made Progent one of the premiere Microsoft-certified IT service organizations in the country. Progent has delivered online support to small businesses in every state in the country (See Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house IT service team. Co-sourcing can save money and minimize technical risks for big projects like application development, business continuity preparedness, security evaluations, office consolidations, or software migrations.
Progent can also provide access to certified experts to help your business to plan and implement your cloud strategy.
Primary IT Areas Supported by Progent for Thousand Oaks, California Businesses
A Microsoft-certified Partner computer support firm with a world-class group of Cisco Certified CCIE network experts and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Thousand Oaks, CA companies for a wide array of information technologies such as:
Service Delivery Options Available for Thousand Oaks, California Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures fast support, comprehensive service records, dependable follow-through, and tight cost control for a range of network service delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help customers to analyze and fix network issues without the expense or delay of travel for onsite support calls. The background of Progent's network engineers allows them to handle most network problems quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration process for first-time customers to address emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's online computer support services.
- Onsite Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: hands-on service technicians when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for in-person service calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Help Desk Services are intended for all companies who require fast and dependable support from an online Contact Center with effective phone assistance, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have limited IT funds and can spare little executive attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that small business information networks stay up and running. Learn more details concerning Progent's Contact Center services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, server virtualization strategies, plus configuration, customization and training for small business software including financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, longer term projects like management reporting software development and customization, relational database software development and administration support, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like data restoration and virus removal.
- Application Hosting
Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, protection, and performance than is possible using the type of in-house data center that is practical for the majority of small and midsize organizations. Since Progent uses the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems are regularly backed up and ready for full and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition easy for customers to migrate to another service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and IT administration while getting world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can support the mixed- OS and non- standardized networks common with small businesses, and keeps control of the software in the customer's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Thousand Oaks, California Businesses
Progent's staff size, depth of information technology expertise, and familiarity with enterprise network consulting enable small businesses to avoid the problems associated with over reliance on thinly staffed service organizations or independent consultants.
Working with Progent's Experts enables your company to:
- Prevent Excessive Dependence on Freelance Support Consultants
For network services, small businesses sometimes rely heavily on freelance engineers. Although freelance support engineers have lower expenses than larger IT service organizations and can typically bill apparently smaller rates, freelancers are often too overworked to react rapidly to critical situations. If an independent consultant is occupied with different customer, ill, on vacation, or in class, the absence of backup personnel may require your business to go without help during an emergency. The more your company grows, network downtime or problems with line-of-business programs become more costly. The money you believed you were saving on a freelancer can be eaten up fast because of lost productivity. Also, when independent consultants confront new technologies, the unavailability of a large engineering team to depend on for assistance requires them to train in place while your organization winds up footing the bill for their ongoing training.
- Gain Access to Experts in Complex Information Technology Solutions
The majority of smaller support organizations or independent consultants focused on small business IT consulting are capable of providing routine solutions but don't have the seasoning to deal cost-effectively with complicated network infrastructures that have a variety of platforms, multiple offices, Voice over IP implementations, mobile workforces, integrated accounting and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your business because big-company networks are by nature complicated, integration issues demand in-depth understanding of in many technical disciplines, and reaching a high degree of robustness, availability, and security requires industry-proven leading practices.
- Create a Solid Basis for Growth
Small businesses often start with a network cobbled together on a tight budget. Lacking a carefully designed basis, a series of band-aid fixes often get tossed on top of a marginal structure. As a company evolves, stability and scalability problems can undermine the productivity of the business. Such environments require thorough assessment, intelligent business planning, and broad-based experience to migrate to an IT infrastructure that can act as the solid basis to meet current business needs and support future growth.
- Team with Solution Providers, Not Product Resellers
Smaller companies need guidance and insight to navigate through an increasingly complex maze of technology options available for enabling growth and enhancing productivity. They do not need an IT consultant or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent provides consulting and services only. This allows Progent to align technical services with the genuine needs of customers. Combining IT support and product selling can result in a situation where the recommended solution is based on a predetermined technology rather than being driven by the actual requirements of a client.
Get in Touch with Progent
If your Thousand Oaks, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).