Professional Online Service for Thousand Oaks, California Computer Networks from Microsoft Certified Consultants
Small companies have traditionally been overlooked by major IT support organizations. Some small companies permit themselves to grow excessively dependent on freelance engineers or small support organizations who lack the size or extensive knowledge to react promptly or effectively to technical emergencies. Still other small businesses turn to giant service providers staffed with technicians taught to offer standardized fixes for common issues but who are missing the background and versatility to handle the variety of configurations and lack of standardization that characterizes small company IT systems.
Progent's proven methodology for providing low-cost and effective technical service to small companies has made Progent one of the premiere Microsoft-certified IT service organizations in the country. Progent has delivered online support to small businesses in every state in the country (See Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house IT service team. Co-sourcing can save money and minimize technical risks for big projects like application development, business continuity preparedness, security evaluations, office consolidations, or software migrations.
Progent can also provide access to certified experts to help your business to plan and implement your cloud strategy.
Primary IT Areas Supported by Progent for Thousand Oaks, California Businesses
A Microsoft-certified Partner computer support firm with a world-class group of Cisco Certified CCIE network experts and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Thousand Oaks, CA companies for a wide array of information technologies such as:
Service Delivery Alternatives Available for Thousand Oaks, California Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's model for delivering IT support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough activity records, dependable follow-through, and tight expense control across a range of network service delivery options that include remote repairs, on-premises support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting services.
- Onsite Support
Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to give small businesses the ideal combination: onsite service technicians when you need them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for on-site support visits is usually less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about how to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Contact Center Outsourcing Services are intended for all businesses who require prompt and dependable access to an online Helpdesk with effective phone support, remote troubleshooting capability, and enough technical strength for full escalation. Since smaller businesses usually have tight information technology budgets and can provide scant management bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that business computer systems are always productive. Learn more about Progent's Help Desk services.
- Consulting Services
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security consulting, non-stop network consulting, virtualization strategies, plus integration, customization and support for small business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and massive system migrations, extended initiatives like business information software programming and support, relational database software programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital business applications like Exchange and SQL Server in order to provide small companies with greater levels of dependability, security, and performance than is feasible using the type of in-house data center that is practical for most small organizations. Since Progent utilizes the same facilities that support the equipment of some of the world's largest IT organizations, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition easy for clients to transfer to another support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow companies with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting services to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of network security and can assist with advanced security programs like SIEM solutions to help enterprises meet business guidelines and government mandates for IT information security and reporting.
The scope and depth of Progent's consulting staff bring a powerful set of advantages to clients wishing to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the forefront of IT service, executing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This means that you get not just world-class technical help, but also a support engineer with field-tested methods for solving real-world IT problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids big bills for quick fixes. Another benefit of granular pricing is that your company will not be tempted to permit minor issues to stay unaddressed until they grow into major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports given by each staff member to each customer. The discipline of documenting and organizing support records results in more effective support and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.
Find out more concerning Progent's knowledge transfer services.
In case your Thousand Oaks, California business wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).