Fast Remote Help for Thousand Oaks Information Networks
For businesses located in Thousand Oaks or anywhere in California, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's online support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced technology needed to resolve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly important for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to typical online support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where fast solutions somehow end up as big invoices. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes that allow the highest degree of efficiency for online help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to connect to your company's computer system without compromising corporate security.
Progent's powerful technical support reporting application maintains extensive histories for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of all help delivered to every Progent client by every Progent engineer. This archive of trouble tickets and solutions is structured as an easily accessible proprietary knowledge base that enables Progent's online support experts to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can find the most efficient resolutions promptly.
Remote services available from Progent to clients in Thousand Oaks and anywhere in the state of California include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can provide network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop support services to help you business to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for networking consultants, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most challenging problems encountered in network infrastructure planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep experience enables them to resolve problems quickly. In many instances, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system via state-of-the-art remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points deployment help, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist you to recover rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Progent offers advanced online consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for restoring services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to address a broad array of information technologies including network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance analyzing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Thousand Oaks Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center staff of seasoned network professionals provides your computer users in Thousand Oaks or anywhere in the state of California quick assistance from an effective network service group with substantial background offering telephone-based support and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to company efficiency, and Progent's target is to resolve rather than just record IT issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides online advanced consulting support and education in key business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Thousand Oaks, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your network maintenance is proactive rather than reactive. By anticipating emerging issues before they result in crashes, automated monitoring can head off stressful and expensive network crises. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by multiple platforms.
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Thousand Oaks or throughout the state of California, Progent's online computer support engineers are ready to provide professional and affordable system help whenever your business requires it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Thousand Oaks organization works with a regular independent support technician or maintains a full time organization that can deal with common computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the time or the expertise to fix sudden network emergencies or especially complicated integration problems.
Details of Progent's Remote Computer Services for Thousand Oaks
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer offices in Thousand Oaks or anywhere in the state of California unparalleled leverage for your support investment. Whether you require occasional phone support and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the expense and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Thousand Oaks and is also ideal for customers in geographic regions of California that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for online help and asks for no ongoing subscription fee for support services provided during regular business hours. This keeps you from paying big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in planning, implementing, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, system security design, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting support for critical business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Development
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that meet the special needs of your business.
- Sophisticated Remote Connectivity Software
Secure remote access allows Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise demand an expensive personal service call. State-of-the-art remote access software and experienced engineers together allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in online support and remote system tracking.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for High System Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, refined support software, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, in the trenches of IT service, executing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Businesses who work with familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.