Immediate Online Support for Thousand Oaks California Networks
Fast Online Support for Thousand Oaks NetworksFor businesses located in Thousand Oaks California, Progent provides remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical experience and are equipped with the advanced technology needed to solve the majority of network issues quickly. This reduces immediate costs since solutions use up fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental costs by reducing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid situations where fast repairs manage to turn into big bills. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies which permit the maximum degree of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your system remotely without breaching system security.

Progent's advanced customer support reporting system stores detailed records for all service that Progent's customers have received. Progent's authorized consultants have access to the specifics of services delivered to each client by every engineer. This history of problems and fixes is organized as a readily exploitable proprietary database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available other massive technical support databases and permit fast access to vendors' in-house support staff with the result that Progent's remote service specialists are able to arrive at the best resolutions in the least time.

Remote technical support services available from Progent to businesses in Thousand Oaks California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight line of network management outsourcing services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk application software to meet the special needs of your corporation, or providing temporary online staff to supplement your in-house Call Center group to deal with high-demand events like software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran information technology consultants provides your clients in Thousand Oaks California instant access to a reliable network service resource with years of background providing phone help and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk perception as a significant contributor to business success, and Progent's target is to fix instead of merely annotate network issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced consulting expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom development, and education services, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Thousand Oaks California remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so your computer support is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support a variety of platforms.
How Your Thousand Oaks Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Thousand Oaks California, Progent's phone-based computer support specialists can provide effective and affordable IT support the instant your business requires it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Thousand Oaks office relies on a regular independent support technician or employs an in-house organization that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to fix unexpected network emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Thousand Oaks California
Progent's online technical help services allow your Thousand Oaks business to have the advantages of immediate, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most businesses in Thousand Oaks California, nearby network support resources, whether represented by outside consultants or an internal IT staff, can handle the majority of network issues. However, serious problems can strike when local support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite service people. In these instances, Progent's on-call support professionals provide an easy, fast, and affordable way to augment your regular help and to pass on valuable knowledge to increase your capability to resolve downstream problems locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller companies often depend on independent freelance service providers. Although independent service people have smaller internal costs than larger support firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to wait for help during an IT crisis. As your network grows, system unavailability and trouble with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to insure your IT system stays up and running.

  • Build a Solid Basis for Smooth Growth
    Companies typically begin with an information system created on a modest budget. Without a strong framework, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. These poorly built systems require careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a system architecture able to provide the solid foundation to meet vital business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses require advice and technical education to negotiate an increasingly complex maze of product alternatives available for accelerating business growth and improving productivity. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT expertise, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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