Immediate Remote Troubleshooting for Thousand Oaks Information Networks
For organizations located in Thousand Oaks or anywhere in California, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer excellent value due to the fact that they have the practical background and have access to the advanced tools needed to resolve most information system issues quickly. Efficient support reduces direct expenses since service calls require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you owe just for the support that you receive. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with scenarios where fast solutions manage to end up as major bills. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies that ensure the highest degree of efficiency for online consulting and repair for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to connect to your company's computer system remotely without compromising system security.
Progent's advanced technical support database system includes comprehensive documentation for the service that Progent's customers have received. Progent's team engineers have the benefit of the details of support provided to each Progent client by any consultant. This history of problems and resolutions is structured as a conveniently accessible proprietary knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow quick access to vendors' in-house support staff with the result that Progent's remote consulting experts can determine the best solutions in the least time.
Remote services offered by Progent to businesses in Thousand Oaks and throughout the state of California include:
Authorized MS Windows Support
Progent's Microsoft-expert online service experts can provide computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking professionals, and validates a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with the most difficult issues surrounding network planning, deployment, administration, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating program patches. CCIEs represent an excellent value because their depth of experience allows them to find solutions for problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your environment via advanced remote support technology in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking devices by providing consulting services such as:
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your company to recover rapidly following a damaging penetration. Security support services offered by Progent cover in depth data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile communication; securing your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a broad range of information technologies such as system architecture, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that include Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help diagnosing problems within UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Thousand Oaks Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or improving your existing organization, evaluating or modifying Help Desk software to address the particular requirements of your corporation, or adding occasional phone support staff to work with your existing Help Desk Call Center resources during high-demand events such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology consultants gives your clients in Thousand Oaks or anywhere in the state of California instant access to an effective network service group with extensive experience delivering phone help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a major driver of company performance, and Progent's goal is to resolve and not simply report IT problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group provides online professional engineering support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, customization, and education services, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Thousand Oaks, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your IT support is proactive rather than reactive. By exposing possible issues before they result in network outages, automated monitoring can ward off inconvenient and costly network failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or environments powered by a combination of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Thousand Oaks or anywhere in the state of California, Progent's online computer support specialists are ready to provide expert and economical IT support the instant your business requires it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Thousand Oaks office relies on a local independent support technician or employs an in-house IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to solve unexpected system emergencies or especially tough integration projects.
Details of Progent's Online Computer Support for Thousand Oaks
Progent's online support, remote repair, system security expertise, and network administration services give companies in Thousand Oaks or throughout the state of California the greatest leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Thousand Oaks and is also ideal for customers in geographic areas of California that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for online help and asks for no monthly retainer for support services provided during normal working hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services consist of system integration, Microsoft Exchange expertise, system security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support in critical business applications. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Development
MySQL DBA Services and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized resource for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that meet the special requirements of your business.
- Advanced Online Connectivity Software
Secure remote access permits Progent's service professionals to see exactly what your users see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive personal visit. Cutting-edge online connectivity tools and experienced engineers together enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for Maximum System Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose workers need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 support, Windows 2003 upgrades, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by each staff member to every client. The practice of detailing and organizing service records allows more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.