Fast Remote Support for Thousand Oaks California IT Networks
For organizations in Thousand Oaks California, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts provide excellent leverage because they have the practical experience and have access to the advanced tools required to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions use up minimal chargeable minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor repairs manage to end up as major invoices. Progent's skill at handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized tools and field-proven processes that promote the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to link to your company's environment without compromising network security.
Progent's advanced service database system includes detailed records of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services delivered to each client by every consultant. This history of trouble tickets and fixes is stored as a conveniently accessible proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with key technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's remote service specialists are able to find optimal resolutions promptly.
Remote support services available from Progent to clients in Thousand Oaks California include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support engineers can provide computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting services, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop support services to assist your company to deploy, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services include offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure professionals, and certifies a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn problems encountered in network planning, deployment, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their broad experience permits them to find solutions for problems rapidly. In many cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your network by means of the latest remote support technology in order to perform fast, secure, and affordable diagnosis and remediation.
Ventura County Contact Information:
Progent offers consulting services and onsite technical support throughout Ventura County.
Progent locations in Ventura County
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity devices. Cisco infrastructure support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Access Points engineering support, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can strengthen the immunity of your Windows, macOS and OS X, Linux network against internal or external threats or help you to recover quickly after a serious penetration. Security consulting services available from Progent cover comprehensive information security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; establishing secure architectures for off-site and mobile communication; protecting your messaging system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent offers expert remote consulting support to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide spectrum of information technologies such as system infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in networks that combine Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help troubleshooting anomalies within UNIX/Linux networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Thousand Oaks Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center staff of seasoned information technology professionals provides your customers in Thousand Oaks California fast communication with an efficient network service resource with years of background delivering telephone-based help and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a solid contributor to business success, and Progent's goal is to fix rather than merely document network problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff provides phone-based advanced consulting support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Thousand Oaks California remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your computer support is proactive and automated. By exposing looming problems before they expand into downtime, proactive monitoring can head off disruptive and expensive information system crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a mix of OS platforms.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Thousand Oaks California, Progent's online network support engineers are ready to deliver expert and affordable system support the instant your company has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Thousand Oaks business relies on a regular independent consultant or maintains a full time organization that can handle typical computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to solve sudden system emergencies or especially complicated integration projects.
Features of Progent's Remote Computer Support for Thousand Oaks California
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services offer businesses in Thousand Oaks California unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large internal IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Thousand Oaks California and is also ideal for networks in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, technical databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum charge for online help and imposes no monthly subscription fee for support services delivered during normal working hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide access to authorized specialists who have skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings include system integration, Microsoft Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support for specific business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Software Development
MySQL Management and Software Design
Apple Mac Integration
Amazon Marketplace Web Service Application Development
By providing a full service one-stop source for IT generalists and application experts, Progent can deliver fast, affordable, and comprehensive IT solutions that match the special requirements of your business.
- State of the Art Online Access Software
Secure online access allows Progent's support professionals to observe exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise demand an expensive personal service call. Cutting-edge online access software and experienced engineers combine to enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-constrained businesses whose clients need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, performing a wide range of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every consultant to each customer. The discipline of documenting and organizing support records allows more efficient support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.