Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were once among the most popular products for maintaining location-independent access to email, calendars, web programs, and other critical business data. Progent offers Toledo, Ohio companies the services of BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry environments or migrate efficiently to a current smartphone solution.

As the sophistication of small business IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for companies of all sizes, successful deployment and maintenance of RIM BlackBerry technology has become increasingly difficult. To address issues like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small organizations frequently turn to external consulting professionals who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based solutions economically and effectively, doing away with the necessity for an in-house BlackBerry technology specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's efficient remote support model, provides small companies an affordable alternative for integrating RIM BlackBerry products seamlessly into their information system.

Progent's experts can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined management tools to help you track and control BlackBerry smartphones across your company, recommend security policies that make sense for your company, develop custom mobile applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be restored rapidly and safely.

Consulting Support for BlackBerry Enterprise Server
Research in Motion's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange, Lotus Domino, or Novell GroupWise users to send and receive emails that stay encrypted during transit to provide maximum security. BES Server also simplifies a broad variety of critical management jobs that span from BlackBerry deployment and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-premier consultants can assist you to use RIM BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control user settings with BES Server's extensive library of policies

Progent's BlackBerry-premier consultants can also help you to use BlackBerry BES Server to perform important tasks not supported by the entry-level BES Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability infrastructure using VMware
  • Deploy BlackBerry smartphones wirelessly
  • Establish specialized management roles
  • Monitor and report on the health of your solution

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization problems to architecting mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, repair, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs assessment, solution architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability environment, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to create a mobile wireless system that meets your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management approach and hardware products match your needs, and evaluate your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices about options for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to perform network-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Certified Expert
In order to ask Progent about consulting help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.