Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once one of the most successful products for maintaining mobile access to email, calendars, web-based applications, and other vital business information. Progent offers Toledo, Ohio companies the services of BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry environments or transition efficiently to a current mobile solution.
As the sophistication of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for companies of all sizes, successful integration and maintenance of RIM BlackBerry technology has become increasingly difficult. To address areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small businesses often resort to outside support firms who specialize in RIM BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the necessity for an internal BlackBerry technology expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, coupled with Progent's proven online support capabilities, provides small businesses a budget-friendly solution for incorporating BlackBerry products productively into their IT system.
Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, set up easy-to-use management tools so you can monitor and control BlackBerry smartphones throughout your company, define security policies that are right for your company, customize wireless software, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.
Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced platform for managing large collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful tool enables Microsoft Exchange Server, IBM Lotus Domino, or Groupwise clients to transmit and receive messages that are encrypted in transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a broad variety of key administrative tasks that span from smartphone setup and updates to wireless security and high availability.
Progent's BlackBerry-premier consultants can help you utilize RIM BlackBerry BES Server to perform routine jobs like:
- Deploy and manage applications
- Schedule smartphone, application, and policy updates
- Update BlackBerry device firmware wirelessly
- Manage user and group settings with BES Server's extensive library of policies
Progent's BlackBerry-premier consultants can also assist you to utilize BlackBerry BES Server to implement important tasks not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:
- Set up and support BES Server's fault-tolerant infrastructure based on virtual servers
- Install BlackBerry smartphones remotely
- Establish specialized management roles
- Monitor and analyze the integrity of your system
Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization issues to architecting mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to perform common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned experts can in addition assist your business to troubleshoot a broad range of problems associated with synchronization, handset recognition, messaging consistency, web browsing, mobile connections, Instant Messaging, desktop application configuration, and Desktop Redirector.
As a leader in delivering nationwide remote support for small office IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support costs low and, by dealing with issues quickly, optimizes the efficiency of your BlackBerry users.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified engineer has support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, set up the MDS and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce reports based on SNMP data.
Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology needs analysis, solution design, installation strategy and execution, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to create a mobile wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which management approach and physical components match your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software editions, processors and mass storage, network design, and application set up.
To maximize network protection, Progent's BlackBerry expert can help your company to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security engineers to perform network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.
Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
In order to contact Progent about consulting expertise for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.