Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time one of the most popular products for maintaining mobile connectivity to email, calendars, web applications, and other critical business information. Progent offers Toledo, Ohio businesses the expertise of BlackBerry-premier professionals who can assist businesses to manage existing BlackBerry environments or transition efficiently to a modern smartphone platform.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for companies of any size, successful deployment and maintenance of BlackBerry technology has become more challenging. To handle areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small businesses frequently resort to external support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the requirement for an internal BlackBerry technology expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven remote support model, gives small companies a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their information network.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities so you can track and control BlackBerry smartphones throughout your company, define security policies that make sense for your company, develop custom mobile applications, and ensure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Integration Help for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for administering large groups of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool enables Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that are encrypted during wireless transit to provide optimum security. BES Server also simplifies a broad variety of vital management jobs that span from BlackBerry configuration and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-premier consultants can show you how to use BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control client settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified engineers can also assist you to use BlackBerry BES Server to perform important tasks not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Set up and support BES Server's high-availability architecture based on VMware
  • Deploy BlackBerry smartphones remotely
  • Set specialized administration roles
  • Monitor and report on the overall health of your system

Progent's Online BlackBerry-certified Technical Support is Fast and Affordable
For businesses in Toledo, Ohio who want fast and economical help from an authorized BlackBerry consultant, Progent delivers efficient online help from a seasoned network support team who have provided IT solutions to organizations in each state in the country. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel costs and allows consultants to fix problems rapidly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and can provide expert help in fields including fixing synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a protected, high-availability network architecture for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to carry out common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified experts can also help you to resolve a broad range of problems concerning synchronization, device detection, messaging reconciliation, web browsing, wireless connectivity, IM, PC software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small company networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support costs at a minimum and, by dealing with problems quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation issues, registering and removing BlackBerry device users, activating passwords, implementing wireless software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist your company to select and implement appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Microsoft Exchange.

Contact Progent for Help from a BlackBerry-Qualified Expert
In order to contact Progent about engineering support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.