Immediate Online Help for Toledo Information Networks
Fast Remote Technical Support for Toledo SystemsFor companies in Toledo or anywhere in the state of Ohio, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they have the practical background and have access to the sophisticated tools required to solve most network issues quickly. This reduces immediate expenses because service calls accumulate fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you receive. Unlike typical online support companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid situations where speedy. minor fixes manage to end up as substantial bills. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies which allow the highest level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to link to your computer system without violating network security.

Progent's advanced customer support reporting application includes thorough histories for the service that Progent's clients have received. Progent's authorized consultants have access to the details of support provided to each client by every consultant. This history of issues and resolutions is organized as a conveniently retrievable internal knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional vast technical databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to determine the best solutions in the least time.

Remote support services provided by Progent to businesses in Toledo and anywhere in the state of Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your established organization, evaluating or modifying Help Desk Call Center software to handle the unique requirements of your business, or adding temporary online personnel to work with your existing Help Desk team during unusually busy events such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced information technology experts provides your workers in Toledo or anywhere in the state of Ohio rapid communication with a dependable support resource with years of background delivering phone help and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a significant driver of company performance, and Progent's target is to fix rather than merely track technical issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online advanced engineering support and training in key application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Toledo, or anywhere in the state of Ohio, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your computer support is proactive and automated. By uncovering potential trouble spots before they grow into network outages, remote monitoring can avoid stressful and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support a mix of platforms.
How Your Toledo Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Toledo or throughout the state of Ohio, Progent's online computer support specialists are ready to provide expert and affordable system support the moment your company needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Toledo business relies on a regular freelance support technician or maintains a full time IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve sudden system crises or especially complex integration problems.

Benefits of Progent's Network Help for Companies in Toledo
Progent's remote technical help services enable your Toledo business to enjoy the benefits of on-call, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    For most organizations in Toledo and throughout Ohio, local computer support resources, whether made up of freelance consultants or an in-house maintenance staff, can solve the majority of network problems. On the other hand, serious problems might strike when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local service personnel. In these instances, Progent's online support professionals give you a convenient, quick, and affordable way to supplement your local resources and to pass on useful knowledge to increase your ability to deal with future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. While independent consultants have smaller overhead than big support organizations and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of reserve personnel may force your company to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service experts to make sure your IT system remains available.

  • Build a Scalable Basis for Seamless Expansion
    Businesses typically start with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get thrown onto a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. These badly designed environments require proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a system architecture able to offer the solid foundation to handle current business demands and facilitate future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complex array of product options available for promoting business growth and improving productivity. These companies do not need a computer engineer who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, in the trenches of network service, performing a wide variety of technical projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This means that you get not just expert technical help, but also a consultant with field-tested methods for using computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help per minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent has little competition. Companies who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.