Immediate Remote Support for Toledo Information Networks
For companies in Toledo or anywhere in the state of Ohio, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers provide excellent leverage because they have the real-world background and have access to the advanced technology needed to resolve most network problems rapidly. Efficient support lowers immediate costs because service calls require minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is particularly important for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast solutions manage to turn into major tabs. Progent's penchant for handling problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and field-proven methodologies which ensure the highest level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's Technical Response Center to interface to your company's system remotely without compromising system security.
Progent's powerful customer support database system maintains detailed documentation of the service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of assistance delivered to every client by any Progent engineer. This archive of problems and resolutions is structured as a quickly retrievable proprietary database that allows Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other massive technical support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote service experts can arrive at the most efficient solutions in the least time.
Online services offered by Progent to clients in Toledo and anywhere in the state of Ohio include:
Certified Windows Experts
Progent's Microsoft-certified online support engineers offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide range of platform support services such as
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server design,
Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and indicates an individual's networking skills at the master level. Cisco CCIEs know how to handle the most difficult issues occurring in network infrastructure design, deployment, management, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. CCIEs provide excellent value since their broad experience enables them to resolve problems quickly. In many cases, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment via state-of-the-art on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs deployment support, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Qualified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help you to recuperate quickly after a damaging breach. Security support services available from Progent include: in depth information security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; installing firewalls; building safe mechanisms for remote and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent can provide expert remote support to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent process for restoring services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad array of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance diagnosing problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Toledo Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the money or time to create an in-house Call Center but who want quick communication with an effective Help Desk with professional phone assistance plus the ability to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest network issues, or be ready in overflow situations when your other service providers are too busy.
Progent's Call Center team of experienced information technology professionals provides your workers in Toledo or anywhere in the state of Ohio fast communication with an effective support group with extensive experience delivering phone support and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's intent is to solve rather than simply record technical issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply remote advanced engineering expertise and education in special application fields including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Toledo, or anywhere in the state of Ohio, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive and automated. By exposing emerging issues before they expand into downtime, remote monitoring can head off disruptive and expensive information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a mix of operating systems.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Toledo or throughout the state of Ohio, Progent's online network support specialists are ready to provide expert and affordable system support the instant your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Toledo organization has a local independent support technician or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to deal with unexpected network crises or particularly complex integration projects.
Advantages of Progent's IT Support for Companies in Toledo
Progent's remote network troubleshooting services allow your Toledo organization to enjoy the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT organization. Your information system will derive greater business worth by becoming increasingly available, productive, and protected. Benefits to your business include:
- Convenient virtual expansion of your local IT resources
With most companies in Toledo or anywhere in Ohio, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can resolve the majority of network issues. On the other hand, major troubles can occur when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online service professionals give you a convenient, quick, and budget-friendly solution to supplement your regular resources and to pass on useful knowledge to improve your ability to deal with future issues in-house.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller companies commonly depend on individual freelance service providers. While freelance service people carry smaller internal costs than big service companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may force your business to wait for help during an IT crisis. As your business expands, system unavailability and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of backup support expertise to make sure your IT system is always available.
- Build a Solid Basis for Smooth Growth
Organizations often start with an IT system implemented on a modest budget. Without a robust infrastructure, band-aid repairs can get piled onto a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. Such poorly built systems need proper analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system architecture able to provide the stable foundation to meet current business requirements and simplify downstream growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller organizations need advice and technical training to negotiate an ever more complicated array of product alternatives capable of accelerating business growth and enhancing productivity. These companies do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the best interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, in the trenches of IT service, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT skills, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services delivered during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to every customer. The practice of detailing and archiving support records results in more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.