Fast Online Troubleshooting for Toledo Computer Networks
For businesses in Toledo or anywhere in the state of Ohio, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools needed to resolve most information system problems rapidly. This lowers direct costs because service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially helpful for businesses that depend on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. Unlike many online service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where speedy. minor solutions manage to end up as major bills. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-proven processes that promote the highest degree of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your company's system without violating corporate security.
Progent's sophisticated customer support database application includes comprehensive records for the support that Progent's clients have received. Progent's authorized consultants have access to the history of assistance provided to each client by any Progent consultant. This archive of problems and solutions is organized as a readily searchable support database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available additional vast technical support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at the most efficient solutions in the least time.
Online support services offered by Progent to companies in Toledo and throughout the state of Ohio include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service engineers offer network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop support services to help your business to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most complex challenges occurring in network planning, deployment, administration, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to fix problems quickly. In many cases, less seasoned consultants can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your computer system via sophisticated on-line troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of infrastructure devices by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security services that can bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help you to recover quickly after a serious breach. Security consulting services available from Progent include: in depth data security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent can provide advanced remote support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to address a wide range of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance resolving problems within UNIX/Linux systems powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight series of network monitoring and management services covers all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute major projects economically and on time. Progent's special online consulting solutions include:
How Your Toledo Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned information technology professionals gives your customers in Toledo or anywhere in the state of Ohio rapid access to a large support resource with extensive experience providing telephone-based support and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a solid enabler of company efficiency, and Progent's policy is to solve rather than merely record technical problems.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Toledo, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By uncovering potential problems before they evolve into full-scale emergencies, system monitoring can head off inconvenient and expensive network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support multiple OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Toledo or anywhere in the state of Ohio, Progent's online network support engineers are ready to deliver professional and affordable IT support whenever your organization has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Toledo company has a local freelance consultant or maintains an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to solve unexpected network crises or especially challenging integration problems.
Features of Progent's Online Network Support for Toledo
Progent's phone help, remote repair, network security expertise, and network management services give companies in Toledo or anywhere in the state of Ohio unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Toledo and is also ideal for customers in more remote areas of Ohio that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for online support and asks for no periodic subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting offerings include technology integration, MS Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Software Development
Apple Mac Integration
Amazon Marketplace Web Service Programming
By offering a full service one-stop source for network generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that match the unique needs of your company.
- Sophisticated Online Connectivity Tools
Secure remote access allows Progent's service professionals to see exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise demand an expensive personal service call. Cutting-edge remote access tools and expert engineers combine to enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for Maximum System Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.