Fast Remote Technical Support for Toledo Ohio Computer Systems
Immediate Remote Help for Toledo SystemsFor organizations located in Toledo Ohio, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves additionally in indirect costs by reducing or avoiding network downtime and related losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for online help is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical online service organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick repairs manage to turn into substantial tabs. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies which promote the highest degree of effectiveness for online help and troubleshooting for information systems of any size. Progent's online support team can access your computer system without breaching corporate security.

Progent's proven service reporting system keeps thorough documentation of all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of assistance delivered to every Progent customer by any Progent consultant. This database of trouble tickets and responses is stored as a conveniently retrievable internal knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from vendors' internal support staff so Progent's online consulting specialists are able to find optimal resolutions quickly.

Online services provided by Progent to clients in Toledo Ohio include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, subscription-based managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all looming issues can be addressed before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by providing tools for performing common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your specified IT staff and your Progent technical consultant so that emerging issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting utilities created to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow non-disruptive backup and rapid recovery of vital files, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, when you log into a secured application and give your password you are requested to verify who you are via a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your internal IT support staff. Client access to the Help Desk, provision of support, problem escalation, trouble ticket creation and updates, performance measurement, and management of the service database are consistent whether incidents are taken care of by your core network support resources, by Progent, or both. You have complete flexibility to expand or shrink your share of support activity as circumstances demand. Progent provides initial installation and provisioning of the professional services PSA software plus workflow documentation, testing and education. To learn more about ProSight Shared Help Desk, refer to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center team of seasoned information technology professionals provides your computer users in Toledo Ohio rapid assistance from an efficient technical support group with substantial background offering phone help and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a key contributor to business productivity, and Progent's target is to resolve instead of merely annotate IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To learn more on Progent's consulting, programming, and training services, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Toledo Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By spotting possible trouble spots before they cause network outages, proactive monitoring can ward off disruptive and expensive network breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by multiple OS platforms.
How Your Toledo Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Toledo Ohio, Progent's online network support engineers are ready to provide professional and cost-effective IT support whenever your business has to have it. Over two decades of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Toledo office relies on a local independent consultant or employs an in-house organization that know how to handle common network problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to solve unexpected network emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Toledo Ohio
Progent's online network troubleshooting services allow your Toledo business to realize the benefits of immediate, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will derive added strategic value by becoming more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most offices in Toledo Ohio, nearby network service providers, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of network issues. On the other hand, serious problems can strike when local resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online service specialists provide a convenient, fast, and affordable way to augment your local resources and to transfer useful knowledge to improve your capability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance service providers. Although independent consultants have less overhead than larger support organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to wait for assistance during an IT crisis. As your business expands, system downtime and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support experts to make sure your network stays available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the business. These badly built systems require proper assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can offer the stable foundation to handle critical business requirements and simplify downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller offices need advice and technical training to negotiate an ever more complicated array of product alternatives capable of accelerating business growth and improving productivity. These companies do not need a computer engineer who is attempting to sell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the forefront of network support, executing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by every consultant to every customer. The practice of documenting and archiving support activity results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who won't let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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