Immediate Remote Support for Toledo Information Networks
Fast Phone Technical Support for Toledo NetworksFor companies in Toledo or anywhere in the state of Ohio, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage because they have the real-world background and have access to the advanced technology needed to resolve most network problems rapidly. Efficient support lowers immediate costs because service calls require minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is particularly important for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast solutions manage to turn into major tabs. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and field-proven methodologies which ensure the highest level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's Technical Response Center to interface to your company's system remotely without compromising system security.

Progent's powerful customer support database system maintains detailed documentation of the service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of assistance delivered to every client by any Progent engineer. This archive of problems and resolutions is structured as a quickly retrievable proprietary database that allows Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other massive technical support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote service experts can arrive at the most efficient solutions in the least time.

Online services offered by Progent to clients in Toledo and anywhere in the state of Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the money or time to create an in-house Call Center but who want quick communication with an effective Help Desk with professional phone assistance plus the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest network issues, or be ready in overflow situations when your other service providers are too busy.

    Progent's Call Center team of experienced information technology professionals provides your workers in Toledo or anywhere in the state of Ohio fast communication with an effective support group with extensive experience delivering phone support and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's intent is to solve rather than simply record technical issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and education in special application fields including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Toledo, or anywhere in the state of Ohio, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive and automated. By exposing emerging issues before they expand into downtime, remote monitoring can head off disruptive and expensive information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a mix of operating systems.
How Your Toledo Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Toledo or throughout the state of Ohio, Progent's online network support specialists are ready to provide expert and affordable system support the instant your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Toledo organization has a local independent support technician or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to deal with unexpected network crises or particularly complex integration projects.

Advantages of Progent's IT Support for Companies in Toledo
Progent's remote network troubleshooting services allow your Toledo organization to enjoy the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT organization. Your information system will derive greater business worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    With most companies in Toledo or anywhere in Ohio, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can resolve the majority of network issues. On the other hand, major troubles can occur when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online service professionals give you a convenient, quick, and budget-friendly solution to supplement your regular resources and to pass on useful knowledge to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies commonly depend on individual freelance service providers. While freelance service people carry smaller internal costs than big service companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may force your business to wait for help during an IT crisis. As your business expands, system unavailability and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of backup support expertise to make sure your IT system is always available.

  • Build a Solid Basis for Smooth Growth
    Organizations often start with an IT system implemented on a modest budget. Without a robust infrastructure, band-aid repairs can get piled onto a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. Such poorly built systems need proper analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system architecture able to provide the stable foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need advice and technical training to negotiate an ever more complicated array of product alternatives capable of accelerating business growth and enhancing productivity. These companies do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, in the trenches of IT service, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT skills, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services delivered during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to every customer. The practice of detailing and archiving support records results in more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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