For small companies located in Toledo or anywhere in Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of information system problems quickly. This lowers immediate costs since service calls require fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental expenses by reducing or avoiding network outages and related losses due to business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for online support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you actually get. Unlike many remote support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick solutions manage to turn into big bills. Progent's skill at solving technical issues quickly results in your business spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of customized tools and field-proven processes which permit the maximum level of effectiveness for online technical support and troubleshooting for small company IT systems. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to link to your company's environment without compromising network security.
Progent's sophisticated service database application maintains thorough documentation describing all service that Progent's customers have received. Progent's team service personnel have access to the details of assistance provided to every customer by every Progent engineer. This history of anomalies and resolutions is structured as an easily retrievable proprietary database that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical support databases and permit priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at optimal resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Toledo or anywhere in Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's remote consulting experts offer advanced credentials in an extensive array of products and technologies. This breadth of capability permits Progent's engineers to address practically any emergency that may occur in a small business information system. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with multi-operating system networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical support services Offered by Progent to small businesses in Toledo and anywhere in the state of Ohio include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide range of computer technology including system architecture, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and certifies an individual's network technology knowledge at the master level. CCIEs can deal with even the most intractable problems occurring in network infrastructure planning, integration, maintenance, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network management tools and developing workarounds or identifying program updates. Cisco CCIEs provide excellent value because their broad experience enables them to fix the most complex problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a CCIE can dispose of in minutes.
Few consulting firms make CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get immediate help for severe network issues that are impacting worker productivity but are not within the scope of your local IT service group or consultant. Progent's CCIE engineers can communicate with your network using state-of-the-art remote support technology to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's popular family of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of security services to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist you to recover quickly following a damaging penetration. Security consulting services available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; building safe architectures for remote and mobile access; guarding your messaging system against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help organizations of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting experts for contract projects that small businesses often request. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Toledo Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service options for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are designed for small organizations who don't have the resources to build and maintain an in-house Help Desk but who want fast communication with an effective Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in building an efficient new Call Center or revamping your current organization, selecting or customizing Help Desk software products to handle the unique requirements of your business, or adding occasional online personnel to reinforce your existing Call Center resources during unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network professionals provides your customers in Toledo or anywhere in the state of Ohio quick assistance from a reliable technical support resource with extensive experience delivering telephone-based support and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a major contributor to company performance, and Progent's target is to fix instead of simply document IT problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth engineering expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as CRM, Project, MS Word, and Excel. To find out more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can promote the imaginative aspect of Macintosh systems by offering remote consulting support and education in imaging, audio, and video. Progent's support professionals offer help in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or integrating an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Toledo, or anywhere in the state of Ohio, online network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your network maintenance is proactive and automated. By uncovering emerging trouble spots before they cause downtime, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a mix of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.