For small and midsize businesses in Toledo or anywhere in the state of Ohio, Progent provides help for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer excellent leverage because they have the practical background and the sophisticated tools to resolve the majority of network problems quickly. This reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. In contrast to many remote support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where quick repairs somehow turn into big bills. Progent's penchant for disposing of technical issues efficiently results in your business conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of optimized technologies and field-proven methodologies which allow the highest level of effectiveness for online engineering help and repair for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the engineers of Progent's Technical Response Center to communicate with your environment without compromising network security.
Progent's highly evolved customer support database system stores detailed records of all support that Progent's customers have been provided. Progent's authorized consultants have access to the records of all help delivered to each Progent customer by any Progent consultant. This history of trouble tickets and responses is organized as a quickly accessible support database that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal solutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Toledo or anywhere in Ohio or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's phone-based consulting experts have certified skills in an extensive array of technologies. This broad range of IT skills enables Progent's engineers to address almost any crisis likely to crop up in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with mixed-OS networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services provided by Progent to small businesses in Toledo and throughout the state of Ohio include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology such as network architecture, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy management, and migration from older applications to the latest Windows or Linux environments. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and indicates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle the most difficult challenges occurring in network infrastructure design, installation, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience allows them to find solutions for even the most difficult problems rapidly. In common instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few service firms make CCIEs accessible to support small and medium sized companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network issues that are hurting business productivity but are not within the experience of your local network support group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system via sophisticated on-line support tools in order to provide quick, secure, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-premier remote support experts offer computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote desktop consulting and support services including Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to clean up quickly following a damaging breach. Security solutions offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; installing firewalls; building safe mechanisms for remote and mobile communication; guarding your messaging system from spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on time. Progent's special online engineering solutions include:
How Your Toledo Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for small companies who don't have the budget to create an internal Help Desk but who need fast communication with a dependable Help Desk with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a seamless extension of your current Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation option for the most difficult network problems, or be available in those situations when your other support engineers are overwhelmed.
Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or revamping your established organization, selecting or enhancing Help Desk application software to address the particular requirements of your business, or adding occasional phone support staff to work with your existing Call Center group to deal with high-demand scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of veteran network professionals gives your customers in Toledo or anywhere in the state of Ohio immediate contact with a large technical support group with substantial background offering phone help and remote repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's goal is to fix rather than just record IT problems.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for popular Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Excel. To learn more concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the creative facets of Mac computing by providing phone-based help services and education in imaging, audio, and video. Progent's consultants can provide help in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio or video or establishing an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Toledo, or anywhere in the state of Ohio, online network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your business so that your network maintenance is proactive and automated. By anticipating potential problems before they expand into full-scale emergencies, system monitoring can head off disruptive and expensive network breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support multiple OS platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.