For small businesses located in Toledo or anywhere in the state of Ohio, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system problems quickly. This reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical remote support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where quick solutions somehow end up as substantial tabs. Progent's skill at dealing with problems quickly results in your company spending less money.
Progent's Remote Support Technologies
Over time, Progent has developed an array of customized tools and proven processes that ensure the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your computer system remotely without compromising corporate security.
Progent's advanced customer support database application stores detailed histories for the service that Progent's clients have received. Progent's team engineers have the benefit of the records of all help provided to each Progent customer by any Progent engineer. This history of trouble tickets and repairs is organized as a quickly searchable support database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast access to vendors' internal support staff so Progent's online service specialists are able to come up with the best resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Toledo or anywhere in Ohio or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's remote network support engineers offer credentials in an extensive array of products and technologies. This breadth of IT skills enables Progent's consultants to tackle almost any crisis that may take place in a small business network. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help clients with mixed-OS environments, Progent also offers the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services available from Progent to small businesses in Toledo and throughout the state of Ohio include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide spectrum of information technology including system architecture, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs can resolve even the most difficult issues surrounding network design, installation, management, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs are an excellent value since their depth of experience allows them to find solutions for even the most complex problems rapidly. In many instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so your company can get urgent assistance for serious network issues that are lowering worker efficiency but are beyond the experience of your ordinary network support group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your computer system via sophisticated remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration,
Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online desktop services including Windows 7 migration support, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a range of security solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recover rapidly after a serious penetration. Security solutions available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile access; securing your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Toledo Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who lack the money or time to support an internal Help Desk but who require fast communication with a reliable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Call Center software to meet the unique requirements of your company, or adding occasional online personnel to work with your internal Call Center team during high-demand situations such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network experts offers your customers in Toledo or anywhere in the state of Ohio quick contact with a large support resource with years of background providing telephone-based support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center recognition as a key contributor to business success, and Progent's policy is to resolve rather than simply document technical issues.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff offers online and in-depth consulting support and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications including CRM, Project, Office Word, and Office Excel. To learn more information on Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the imaginative components of Macintosh computing by providing remote consulting support and training in graphics, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio or video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Toledo, or anywhere in the state of Ohio, online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your network support is proactive and automated. By exposing looming issues before they result in crashes, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a variety of operating systems.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.