For small companies located in Toledo or anywhere in Ohio, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they have the real-world experience and the advanced tools to resolve most network problems quickly. This lowers direct expenses because solutions take up fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by minimizing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to typical online service companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor repairs manage to turn into big invoices. Progent's penchant for disposing of problems quickly results in your company saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of customized tools and field-proven methodologies that promote the maximum level of effectiveness for online consulting and troubleshooting for small business computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to link to your computer system remotely without breaching network security.
Progent's powerful technical support reporting application stores thorough documentation describing all support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help delivered to every client by every Progent engineer. This archive of anomalies and responses is stored as a readily exploitable internal knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow fast response from manufacturers' internal support staff so Progent's online consulting specialists can come up with optimal solutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Toledo or anywhere in Ohio or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's remote technical service experts have certified skills in an extensive array of disciplines. This broad range of technical skills permits Progent's consultants to manage practically any crisis that may occur in a small business network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-operating system environments, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based services provided by Progent to companies in Toledo and throughout the state of Ohio include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad range of information technology including network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent online help for troubleshooting problems within UNIX/Linux systems based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and validates an individual's technical knowledge at the expert level. CCIEs can handle even the most complex challenges occurring in network infrastructure design, integration, management, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value because their depth of experience permits them to resolve even the most complex problems quickly. In common instances, less experienced engineers can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can receive urgent assistance for serious network issues that are lowering business productivity but are not within the experience of your ordinary IT support personnel. Progent's CCIE support experts can interface to your environment using advanced on-line troubleshooting tools in order to provide quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN technology.
Certified MS Windows Expertise
Progent's Microsoft-expert online service professionals offer computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of remote PC desktop consulting and support services such as Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection services to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to clean up quickly after a damaging penetration. Security services available from Progent include: in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; integrating firewalls; building safe architectures for remote and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies often need. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Toledo Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for smaller organizations who lack the money or time to build and maintain an in-house Help Desk but who want fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless extension of your current Help Desk resources. Progent's Virtual Help Desk can serve as an escalation resource to handle the toughest computer system issues, or be ready in those instances when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or improving your current one, evaluating or customizing Help Desk application software to handle the special requirements of your business, or providing temporary online personnel to supplement your existing Call Center resources to handle demanding situations like software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran information technology professionals gives your customers in Toledo or anywhere in the state of Ohio fast access to a large technical support group with years of background offering telephone-based support and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a major enabler of company efficiency, and Progent's aim is to fix and not simply track technical issues.
Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply online professional engineering expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Word, and Excel. To learn additional information on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the imaginative aspect of Macintosh computing by delivering phone-based consulting support and education in graphics, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as scanning or digitizing audio or video or building an audio/video post production studio.
Remote Network Monitoring Services
Progent offers companies in Toledo, or anywhere in the state of Ohio, remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your network maintenance is proactive rather than reactive. By anticipating looming issues before they cause downtime, automated monitoring can ward off disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a mix of OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.