Urgent Remote Support for Toledo UNIX, Linux, or Solaris SystemsFor small businesses located in Toledo or anywhere in the state of Ohio, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system problems quickly. This reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical remote support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where quick solutions somehow end up as substantial tabs. Progent's skill at dealing with problems quickly results in your company spending less money.

Progent's Remote Support Technologies
Over time, Progent has developed an array of customized tools and proven processes that ensure the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your computer system remotely without compromising corporate security.

Progent's advanced customer support database application stores detailed histories for the service that Progent's clients have received. Progent's team engineers have the benefit of the records of all help provided to each Progent customer by any Progent engineer. This history of trouble tickets and repairs is organized as a quickly searchable support database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast access to vendors' internal support staff so Progent's online service specialists are able to come up with the best resolutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Toledo or anywhere in Ohio or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's remote network support engineers offer credentials in an extensive array of products and technologies. This breadth of IT skills enables Progent's consultants to tackle almost any crisis that may take place in a small business network. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To help clients with mixed-OS environments, Progent also offers the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote services available from Progent to small businesses in Toledo and throughout the state of Ohio include:

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who lack the money or time to support an internal Help Desk but who require fast communication with a reliable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to advanced consultants.

    Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center consulting services can aid you in building an efficient new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Call Center software to meet the unique requirements of your company, or adding occasional online personnel to work with your internal Call Center team during high-demand situations such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network experts offers your customers in Toledo or anywhere in the state of Ohio quick contact with a large support resource with years of background providing telephone-based support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center recognition as a key contributor to business success, and Progent's policy is to resolve rather than simply document technical issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff offers online and in-depth consulting support and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications including CRM, Project, Office Word, and Office Excel. To learn more information on Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac professionals can nurture the imaginative components of Macintosh computing by providing remote consulting support and training in graphics, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio or video or integrating an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent can provide companies in Toledo, or anywhere in the state of Ohio, online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your network support is proactive and automated. By exposing looming issues before they result in crashes, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a variety of operating systems.

How Your Toledo Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.