For small businesses located in Toledo or anywhere in Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online support engineers represent excellent value because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system issues quickly. This lowers immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many online service firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where quick repairs somehow turn into big tabs. Progent's penchant for handling technical issues efficiently results in your company saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which allow the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to connect to your company's system remotely without violating network security.
Progent's sophisticated technical support database system keeps comprehensive records describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of support rendered to each Progent client by every Progent consultant. This history of trouble tickets and resolutions is stored as a quickly retrievable support database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to other vast technical databases and permit quick access to vendors' in-house engineering staff so Progent's remote service specialists can come up with the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Toledo or anywhere in Ohio or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online network support experts offer certified skills in a comprehensive array of disciplines. This wide range of IT skills enables Progent's engineers to manage almost any crisis that may take place in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To provide assistance to companies with mixed-operating system networks, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services Offered by Progent to clients in Toledo and throughout the state of Ohio include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance for troubleshooting problems within UNIX/Linux networks powered by popular versions of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs can deal with the most complex issues encountered in network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing workarounds or identifying software updates. Cisco CCIEs represent an exceptional value because their broad experience permits them to solve even the most difficult problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get urgent assistance for serious network infrastructure issues that are lowering business productivity but are outside the scope of your ordinary IT service providers. Progent's CCIE support experts can connect to your computer system via advanced remote support technology in order to provide fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified remote support experts offer network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2013 application development,
Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of online PC desktop services such as Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Qualified System Security Specialists
Progent's qualified CISM and CISSP security engineers can provide a range of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate quickly after a serious penetration. Security consulting services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies frequently request. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Toledo Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller businesses who lack the resources to support an in-house Help Desk Call Center but who need fast access to an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless reinforcement of your current Help Desk organization. Progent's Virtual Call Center can serve as an escalation alternative to handle complex computer system problems, or be ready in overflow circumstances when your regular service providers are too busy.
Progent's Call Center consulting support can support you in creating an effective new Help Desk or enhancing your current organization, selecting or modifying Help Desk Call Center application software to handle the unique needs of your company, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center team to handle unusually busy situations like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Toledo or anywhere in the state of Ohio fast assistance from an effective support group with substantial background offering telephone-based consulting and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a major enabler of company success, and Progent's policy is to solve rather than just document technical issues.
Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting support and training in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. To find out more about Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the imaginative elements of Apple Mac systems by delivering phone-based consulting services and training in imaging, sound, and video. Progent's consultants offer help in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio or video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Toledo, or anywhere in the state of Ohio, online network and server monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By detecting looming trouble spots before they cause downtime, proactive monitoring can head off disruptive and costly service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a mix of platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.