For small and midsize companies in Toledo or anywhere in Ohio, Progent provides support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent excellent value due to the fact that they have the real-world experience and the advanced tools to resolve most information system issues quickly. Efficient support reduces direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused management.
Progent's pricing policy for remote support is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for disposing of problems efficiently results in your business spending less money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven processes which permit the highest level of efficiency for remote engineering help and troubleshooting for small and midsize company IT systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the experts of Progent's online support team to link to your computer system remotely without breaching corporate security.
Progent's advanced customer support database application includes comprehensive histories describing the service that Progent's clients have received. Progent's team service personnel have access to the details of support delivered to each customer by any engineer. This archive of anomalies and solutions is stored as a quickly retrievable internal knowledge base that enables Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to determine the best resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Toledo or anywhere in Ohio or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based network support experts offer certified skills in an extensive set of disciplines. This broad scope of capability allows Progent's consultants to tackle practically any emergency likely to crop up in a small company information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help clients with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based services Offered by Progent to companies in Toledo and anywhere in the state of Ohio include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology such as system architecture, email systems, network and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to current Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency online help for troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most difficult issues encountered in network design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs are an excellent value because their broad expertise permits them to solve even the most complex problems quickly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few consulting firms make CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can get timely assistance for serious network infrastructure problems that are crippling worker productivity but are not within the comfort zone of your local network maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system via state-of-the-art on-line troubleshooting technology to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-certified online support experts offer computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of remote PC desktop services such as Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and ISSAP security engineers offer a variety of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recuperate rapidly following a damaging breach. Security support services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; configuring firewalls; designing safe architectures for remote and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies often request. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Toledo Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk service options for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who don't have the money or time to build and maintain an in-house Call Center but who need fast communication with a reliable Call Center with professional phone support as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless addition to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation resource to resolve the most difficult computer system issues, or be available in hectic instances when your other support engineers are overwhelmed.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Call Center or revamping your existing one, selecting or modifying Help Desk Call Center application software to handle the particular demands of your company, or adding temporary online personnel to reinforce your in-house Call Center team to deal with high-demand scenarios such as software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center team of experienced information technology professionals provides your computer users in Toledo or anywhere in the state of Ohio quick contact with a dependable support resource with substantial background offering telephone-based support and remote repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a major driver of company performance, and Progent's aim is to solve instead of simply report technical problems.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers remote advanced consulting support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications such as CRM, MS Project, Word, and Microsoft Excel. To find out more on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the creative components of Macintosh computing by offering remote consulting support and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Toledo, or anywhere in the state of Ohio, online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your IT support is proactive and automated. By exposing potential problems before they result in full-scale emergencies, remote monitoring can minimize disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that support multiple operating systems.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.