Immediate Remote Troubleshooting for Toledo IT Networks
For companies located in Toledo or anywhere in the state of Ohio, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISSP-certified security experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support experts offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of network issues rapidly. Efficient support reduces immediate costs because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote support firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast fixes manage to turn into big bills. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven methodologies that permit the highest degree of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your system remotely without violating network security.
Progent's sophisticated customer support database system includes comprehensive records of all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help provided to each Progent customer by any engineer. This database of anomalies and repairs is organized as a conveniently searchable support knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting experts are able to determine optimal solutions promptly.
Remote services provided by Progent to businesses in Toledo and throughout the state of Ohio include:
Authorized Windows Expertise
Progent's Microsoft-expert online support experts can provide computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 development,
Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to help your company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can resolve the most difficult issues associated with network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to fix problems rapidly. In common cases, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system using the latest on-line support tools to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of infrastructure devices by offering consulting services that include:
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can strengthen the safety of your Windows, macOS and OS X, Linux environment against attacks or help your business to clean up quickly after a damaging breach. Security solutions offered by Progent include: comprehensive data security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; building secure techniques for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online consulting services to address a wide array of information technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in environments that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Toledo Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for companies who don't have the budget to build and maintain an in-house Call Center but who want quick communication with a reliable Help Desk with proficient telephone support plus the expertise to escalate complex problems to high-level engineers.
Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or enhancing your current one, evaluating or customizing Help Desk software to handle the particular needs of your corporation, or adding temporary online personnel to reinforce your existing Call Center resources to handle high-demand scenarios like software migrations, major updates, or installing new applications.
Progent's Call Center team of experienced network experts gives your workers in Toledo or anywhere in the state of Ohio fast contact with an effective network service group with substantial experience providing phone consulting and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a major enabler of company efficiency, and Progent's intent is to fix rather than just record network issues.
- Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group offers remote professional consulting expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Toledo, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By exposing potential issues before they cause downtime, remote monitoring can minimize stressful and expensive network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support multiple operating systems.
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Toledo or throughout the state of Ohio, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective IT help the instant your organization requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Toledo company deals with a regular independent support technician or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to solve unexpected network crises or especially tough integration projects.
Advantages of Progent's IT Support for Businesses in Toledo
Progent's online network troubleshooting services enable your Toledo organization to realize the advantages of timely, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will acquire added business value by being more reliable, productive, and protected. Advantages to your company include:
- Convenient remote expansion of your local support resources
For most companies in Toledo or anywhere in Ohio, local network service resources, whether consisting of independent consultants or an in-house maintenance staff, can handle the majority of technical problems. However, major troubles may occur when local resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support professionals offer an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to improve your ability to resolve downstream problems locally.
- Less Reliance on Individual Consultants
For IT support, smaller companies often rely on individual freelance consultants. Although independent consultants have less overhead than big support firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your business to wait for assistance during an IT crisis. As your company expands, system downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your network stays available.
- Create a Solid Foundation for Smooth Growth
Businesses often begin with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes can get thrown on top of a weak foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. These badly built environments require proper analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network architecture that can provide the stable foundation to handle current business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller offices need advice and technical education to negotiate an increasingly complex array of product alternatives available for accelerating business success and improving efficiency. They do not need a network engineer who is attempting to sell a specific vendor's technology. Network support and product selling can result in a scenario where the proposed
solution is built around a profitable product rather than the true needs of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help per minute. As a result, you pay just for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during regular business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by every staff member to every client. The practice of documenting and archiving service records allows more effective service and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.