Fast and Affordable Online Technical Support for Toledo Information Networks
Fast Remote Support for Toledo NetworksFor organizations in Toledo or anywhere in the state of Ohio, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools required to solve most network problems quickly. Efficient support reduces immediate costs because service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect costs by reducing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. Unlike typical online service organizations, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple model for billing prevent situations where fast solutions somehow end up as large tabs. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and field-proven processes which permit the highest level of effectiveness for online help and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to access your network remotely without breaching corporate security.

Progent's powerful customer support database application includes extensive records of the service that Progent's customers have been provided. Progent's staff service personnel have access to the details of all help rendered to each client by any Progent consultant. This archive of issues and resolutions is organized as a readily retrievable internal database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts can come up with optimal resolutions in the least time.

Remote support provided by Progent to companies in Toledo and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight suite of outsourced network management services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are intended for companies who lack the resources to create an in-house Call Center but who need quick response from an effective Help Desk with proficient telephone support plus the ability to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or enhancing your established organization, selecting or enhancing Help Desk software to meet the special demands of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk Call Center group during high-demand scenarios such as software transitions, mass updates, or installing brand new business software.

    Progent's Call Center staff of veteran information technology professionals offers your clients in Toledo or anywhere in the state of Ohio rapid communication with an effective technical support resource with substantial experience delivering phone consulting and online repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of business success, and Progent's intent is to resolve and not simply document technical problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team can supply remote and in-depth engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Toledo, or anywhere in the state of Ohio, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network support is proactive and automated. By spotting looming problems before they grow into crashes, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a variety of OS platforms.
How Your Toledo Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Toledo or throughout the state of Ohio, Progent's online network support specialists are ready to provide expert and economical IT help whenever your business has to have it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Toledo business works with a regular freelance support technician or maintains a full time organization that can handle typical computer problems, Progent’s Microsoft certified consultants can still provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the time or the experience to resolve sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Offices in Toledo
Progent's remote IT consulting services allow your Toledo business to enjoy the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire added business value by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    With most offices in Toledo or anywhere in Ohio, nearby network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can resolve the majority of network problems. On the other hand, IT crises sometimes strike when your regular support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your local support people. In these situations, Progent's online service professionals give you an easy, fast, and budget-friendly solution to augment your regular resources and to transfer useful knowledge to improve your capability to deal with downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller offices often rely on individual freelance consultants. While freelance consultants carry smaller internal costs than big service companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an IT system implemented on a shoestring budget. Without a strong framework, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. These poorly built environments need careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a system architecture that can provide the stable foundation to meet vital business requirements and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses need advice and technical education to negotiate an increasingly complex array of technology options available for promoting business success and improving efficiency. Businesses hardly need a computer consultant who is motivated to resell a certain vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad variety of IT tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to each customer. The practice of documenting and organizing support activity allows more efficient service and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.