Immediate Online Support for Toledo Computer Networks
For companies located in Toledo or anywhere in Ohio, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts offer exceptional value because they possess the practical background and have access to the sophisticated technology required to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls use up minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick repairs manage to end up as large bills. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and proven methodologies that allow the maximum degree of effectiveness for remote engineering help and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's online support team to access your company's system remotely without breaching network security.
Progent's sophisticated technical support database system maintains detailed records describing the service that Progent's customers have been provided. Progent's team service personnel have access to the history of services rendered to each client by any engineer. This database of anomalies and solutions is organized as an easily exploitable proprietary database that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to vendors' in-house product engineers so Progent's remote consulting specialists are able to find the most efficient solutions quickly.
Remote support services provided by Progent to companies in Toledo and anywhere in the state of Ohio include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support experts can provide computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to assist you company to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and certifies an individual's networking skills at the master level. Cisco-qualified CCIEs can handle even the most complex problems surrounding network design, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating software updates. CCIEs provide exceptional value since their deep experience allows them to find solutions for problems quickly. In many cases, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment via the latest remote troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of connectivity devices by providing consulting services such as:
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can bolster the defenses of your Windows, macOS and OS X, or Linux network against assaults or help your business to recuperate quickly following a damaging breach. Security solutions offered by Progent cover in depth data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to cover a wide range of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance troubleshooting anomalies within UNIX/Linux systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Toledo Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced network professionals gives your computer users in Toledo or anywhere in the state of Ohio rapid communication with a large support resource with years of background offering phone help and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a key contributor to company productivity, and Progent's policy is to fix and not simply annotate IT issues.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced consulting support and education in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Toledo, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By exposing emerging trouble spots before they cause network outages, system monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on a combination of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Toledo or throughout the state of Ohio, Progent's online network support engineers are ready to provide expert and cost-effective IT support the moment your organization requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.
Even if your Toledo company has a regular freelance consultant or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the time or the expertise to solve unexpected system crises or especially challenging integration projects.
Advantages of Progent's IT Support for Organizations in Toledo
Progent's remote technical help services allow your Toledo business to realize the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being increasingly reliable, productive, and secure. Benefits to your company include:
- Seamless remote expansion of your local IT resources
With most organizations in Toledo and throughout Ohio, nearby computer support resources, whether represented by independent consultants or a full-time IT staff, can take care of typical technical problems. On the other hand, IT crises can occur when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's online service professionals provide a convenient, quick, and budget-friendly way to augment your regular help and to pass on valuable information to improve your capability to handle downstream issues locally.
- Less Dependence on Individual Service Providers
For IT support, smaller organizations often depend on independent freelance service providers. Although independent consultants carry less internal costs than big service organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of backup help may require your business to go without assistance during an emergency. As your business grows, system unavailability and trouble with critical applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system remains up and running.
- Create a Scalable Basis for Seamless Growth
Organizations often start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems require careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a system infrastructure able to offer the stable foundation to handle current business requirements and facilitate downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller organizations need advice and technical education to navigate through an ever more complex maze of product alternatives available for promoting business success and improving productivity. These companies hardly need a computer engineer who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical consulting with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, refined support software, and understanding of corporate IT enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by every consultant to each client. The practice of detailing and archiving service records allows more effective support and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.