Fast and Affordable Online Support for Toledo IT Networks
For companies in Toledo or anywhere in the state of Ohio, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to resolve the majority of information system issues quickly. Efficient support lowers immediate expenses because service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at handling problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized tools and field-tested methodologies that allow the highest level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to connect to your company's network without compromising corporate security.
Progent's powerful service reporting application includes extensive histories describing all support that Progent's clients have been provided. Progent's team consultants have access to the records of all help rendered to each client by every Progent consultant. This history of problems and repairs is organized as an easily exploitable internal database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional vast technical support databases and allow quick response from manufacturers' internal product engineers so Progent's online consulting experts can find optimal resolutions quickly.
Remote technical support services available from Progent to clients in Toledo and throughout the state of Ohio include:
Authorized Windows Experts
Progent's Microsoft-qualified remote support engineers offer network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2016 migration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network professionals, and certifies a person's technical knowledge at the expert level. CCIEs know how to resolve even the most difficult problems surrounding network design, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or locating software patches. CCIEs provide excellent value since their depth of expertise allows them to solve problems rapidly. In many cases, less qualified service providers can struggle for hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network via sophisticated remote support tools to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure devices by delivering services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your company to clean up quickly following a serious breach. Security solutions available from Progent include: in depth data security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; setting up firewalls; building secure techniques for remote and mobile connectivity; securing your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize physical resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to address a broad range of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that include Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Toledo Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the money or time to create an internal Call Center but who want quick communication with an effective Call Center with professional telephone support as well as the expertise to escalate complex problems to high-level engineers.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk or improving your current one, selecting or enhancing Help Desk software to meet the particular requirements of your company, or providing occasional online staff to supplement your internal Call Center resources to handle demanding scenarios such as software transitions, major updates, or installing new business software.
Progent's Help Desk team of seasoned network consultants provides your computer users in Toledo or anywhere in the state of Ohio quick communication with an effective technical support group with extensive background offering telephone-based support and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's policy is to solve rather than merely annotate technical issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply online advanced engineering expertise and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, programming, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Toledo, or anywhere in the state of Ohio, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a combination of platforms.
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Toledo or anywhere in the state of Ohio, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system support the moment your company has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Toledo office works with a local freelance consultant or maintains an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers can provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to solve sudden network emergencies or particularly tough integration projects.
Features of Progent's Online Network Support for Toledo
Progent's online support, remote troubleshooting, network security consulting, and network administration services offer businesses in Toledo or throughout the state of Ohio the greatest leverage for your IT budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your business enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Toledo and is also ideal for customers in more remote areas of Ohio that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad range of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for online support and asks for no ongoing retainer for support services provided during normal business hours. This keeps you from paying big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers help from authorized professionals who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting services include technology integration, MS Exchange consulting, network security design, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting support in specific business applications. Support offered by the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL 2016 Application Development and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that meet the unique needs of your business.
- State of the Art Online Connectivity Tools
Secure remote access permits Progent's support professionals to see precisely what your users see. This makes it easier to find fast solutions to issues that could otherwise require an expensive personal service call. Effective remote access software and experienced engineers together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Support for Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for Maximum System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-conscious businesses whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical experience, refined support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, in the trenches of IT support, performing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by each consultant to each customer. The practice of documenting and archiving service activity allows more effective service and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.