Topeka, KS Remote Help from World-class Network Service Consultants
Progent's network support services can provide your Topeka, KS company cost-effective and consistent access to Microsoft and Cisco certified network professionals. By providing IT consulting service when you need it, providing advanced expertise for line-of-business technologies, offering unique support such as automated server monitoring, and charging only for support you use, Progent gives your Topeka, Kansas company an affordable option for optimizing the productivity of small business information systems. Whether you maintain an on-premises system, rely on cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and support a reliable and safe information network and to have fast availability of the experienced consulting ordinarily restricted to enterprises who can support a sizeable internal IT organization.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the skills of your internal network service group. Co-sourcing can cut costs and minimize technical risks for major projects such as software design and development, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your company to plan and implement your cloud strategy.

Core Products and Technologies Supported by Progent for Office Networks in Topeka, Kansas
Progent's nationwide team of certified support professionals offers help for virtually all aspects of information systems used by businesses of all sizes. Technologies served by Progent in and around Topeka include:

Support Delivery Options Available for Topeka, Kansas Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and IT administration. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Model ensures rapid response, thorough service documentation, dependable follow-up, and strict cost monitoring across an array of network support delivery alternatives that include online troubleshooting, onsite support, and top-tier consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help clients to analyze and repair network issues without the cost or delay of in-person service calls. The background of Progent's network consultants allows them to handle the majority of network problems quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's remote computer support expertise.

  • On-site Service
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for on-site service visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues. To learn more, see Help Desk Services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can deliver help with critical products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, non-stop network engineering, virtual server strategies, plus integration, customization and training for business applications such as financials, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office moves and major software upgrades, longer term initiatives like upgrading a legacy MRP system to a current Microsoft Dynamics 365 package, database application development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition easy for customers to transfer to a different support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow small businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and IT administration while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can handle the mixed- platform and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so that all potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Topeka, Kansas Businesses
Progent's staff size, breadth of technical skill, and familiarity with corporate network consulting enable small and midsize businesses to sidestep the problems related to excessive dependence on small support organizations or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT support, small companies often rely heavily on individual engineers. Though individual service engineers have lower overhead than larger support firms and can typically bill apparently lower rates, freelancers are often spread too thin to respond rapidly to critical problems. If an independent engineer is busy with different client, sick, on travelling, or in training, the absence of backup personnel may force your company to wait for help during a crisis. The more your small business expands, network downtime or problems with line-of-business programs get more expensive. The money you believed you were saving on a freelancer can evaporate fast due to lost output. Also, when freelance consultants confront new problems, the unavailability of a big consulting group to depend on for assistance forces them to learn with the meter running while your organization winds up footing the bill for their ongoing training.

  • Gain Access to Experts in Sophisticated Network Solutions
    The majority of smaller service firms or independent consultants focused on small company network consulting are capable of providing routine solutions but lack the experience to deal efficiently with complex network configurations that have a variety of platforms, many sites, Voice over IP systems, remote clients, integrated financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's extensive group of specialists can be valuable to your business because big-company networks are inherently complicated, support issues demand thorough knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and protection calls for industry-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a solid basis, a sequence of improvised fixes commonly get piled onto of a tenuous structure. As a company evolves, reliability and expandability problems can hinder the productivity of the business. Such networks need proper evaluation, smart business analysis, and in-depth expertise to migrate to a network environment that will act as the reliable basis to handle current business requirements and ease future growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies require direction and education to work through an increasingly complex maze of technology options offered for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or service firm that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align technical support with the real needs of customers. Combining IT support and product selling can result in a situation where the recommended solution is built around a predetermined vendor rather than being driven by the actual requirements of a client.

Contact Progent
If your Topeka, Kansas company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Network Help
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, performing a broad variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This means that you get not only world-class technical help, but also a support engineer with field-tested methods for using computer knowledge to repair real-world IT problems quickly.

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    Microsoft Lync Server 2013, now called Skype for Business, allows businesses of any size to build a centrally managed and protected communications ecosystem that supports a BYOD computing model with instant messaging, real-time presence, audio/video and web meetings with application sharing, and both IP-based and PSTN telephony enabled for a broad range of desktop and handheld devices. Progent's certified Lync Server 2013 consultants and system architects can assist your company to assess the advantages of Lync 2013, create an in-house, cloud-based (with Lync Online) or hybrid model appropriate for your current and long-term goals, deploy Lync Server 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your IT staff and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync 2013 with key Office and Office 365 applications such as Outlook and PowerPoint.

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    MS Office Communications Server delivers Instant Messaging and presence as part of a scalable, enterprise-grade solution featuring advanced security, seamless compatibility with other Microsoft software, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and elevated business efficiencies, enhanced worker productivity, and stronger intellectual property security with this easy-to-manage, highly available IM platform. Successful implementations of Microsoft Office Communications Server require extensive planning and consideration before installation. Progent's Microsoft-authorized professionals can provide the skill needed to deliver all the advantages of Microsoft Office Communications Server throughout your entire corporation.

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    Progent's expert consultants can help you design and implement a smooth in-place Exchange Server 2003 migration plan that minimizes productivity downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the background to finish your project quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.

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  • Microsoft Exchange 2010 Migration Consultant Services
    Engineer Microsoft Exchange 2010 Migration

    Progent's Microsoft-certified engineers can deliver affordable remote and onsite support to implement your migration to Microsoft Exchange 2010, produce comprehensive documentation of your upgraded messaging system, train your IT team and end users to get them ramped up rapidly on Exchange 2010, and offer continuing management consulting and engineering support. Progent's consultants can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.

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    For businesses with a combination of Apple Mac and Microsoft Windows desktops, there are two basic alternatives for running Microsoft Windows-only software on an Apple Mac: an external connection to a physical Windows computer or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect a Mac to a networked Windows-based PC to use Microsoft Windows software and access system resources. Microsoft's Virtual PC for Apple Mac emulates Windows on a Mac system so you are able to run Windows software directly. Progent's Mac technology support experts can assist your organization to manage these products for running Windows applications on your Apple Macs and can also help your organization to assess and install third-party products for Microsoft Windows platform simulation.

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    Progent's Microsoft-certified consultants can provide remote or onsite support to assist organizations of any size to design, deploy, manage, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier versions of SCDPM or from a different backup platform, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent can provide as-needed support for resolving especially challenging issues, or full project management services. Progent's consultants can also help your business to design SCDPM 2012 into a comprehensive disaster recovery plan.

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    Cisco's wireless IP phones are hardened wireless handsets designed for professionals who are mobile within campus, warehouse, retail or other environments where IT management wants user endpoints that offer more control, security and durability than is possible with the Bring-Your-Own-Device mode of mobile communications. Integration of Cisco's wireless VoIP phones typically requires that IT teams configure and optimize many key pieces of your Wi-Fi environment such as APs, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's certified experts can provide remote and onsite support to help you create and administer a Cisco wireless VoIP phone deployment by delivering integration services that can range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of a campus.

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    Progent's Cisco CCIE wireless infrastructure consultants can provide online or onsite integration and debugging services to help your organization to plan, implement, upgrade, optimize, manage and debug Aironet wireless AP deployments of any scale or architecture. Progent's Cisco wireless controller consultants can also assist you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create an enterprise connectivity foundation that is simple to manage and scale. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, location and setup of Aironet Wi-Fi access points to work with your specific office design, building structure, and anticipated workloads.

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    Progent offers national online technical support and consulting services for companies who operate Sun Solaris environments or whose IT systems include a combination of Solaris and Microsoft Windows technology. Online IT help provides maximum return for your information technology budget by preserving user productivity and limiting the time billed for network repair services. Advanced online access tools and skilled technicians and consultants allow Progent to solve the majority of network issues without squandering time and expense by going to your site. In most of situations your IT issues can be remediated over the phone or through a combination of phone support and remote connectivity. Progent can make available Cisco certified CCIE network experts and CISM premier security specialists to assist you with the most difficult system problems.

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    Cisco offers a full array of routers that includes routers built to provide the protection, bandwidth, and availability required by organizations ranging from small businesses to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to build a solid infrastructure for your network and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS platform, such as the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.

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    Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Exchange 2010 and introduces important new features as well as a revamped architecture. These enhancements favorably impact vital IT areas including ease of administration, high availability (HA), security and compliance, operational costs, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and train your IT staff to manage your Exchange 2013 environment. Progent can also provide ongoing remote support and management services for Exchange Server 2013.

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    SQL Server 2014 incorporates major enhancements in key areas such as speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates seamlessly across all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and on-premises services including planning, deployment, administration, troubleshooting, and application development expertise to enable organizations of any size to achieve maximum business value from their SQL Server 2014 deployment.

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