Affordable Network Tech Support from Microsoft and Cisco certified Consultants for Businesses in Topeka, KS
By offering world-class know-how whenever you require it, providing in-depth knowledge for key applications, providing innovative services such as virtual data center hosting, invoicing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent helps you to maximize the competitive value of your information system and reduce support costs. Progent appreciates that information system security, reliability, and efficiency are as critical to small businesses as to large enterprises but that smaller companies don't have the economy of scale to invest heavily in computer technology and internal service staffs. Progent's fundamental value proposition is that no network support firm can match Progent's ability to provide the network support your business requires when you need it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT support team. This can save money and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified consultants to assist your business to design and execute your cloud strategy.

Core IT Areas Supported by Progent for Business Networks in Topeka, Kansas
Progent provides the services of qualified experts for all facets of information technology deployed in small organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Topeka, Kansas Companies
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering computer support services is based on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough activity records, reliable follow-through, and tight cost monitoring for a range of network support delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's IT engineers allows them to handle most IT issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to address urgent network problems and Progent bills per minute with zero startup fees or minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service experts to give small and midsize businesses the optimal solution: on-premises support technicians when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for in-person support calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning why to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems. To learn more, see Help Desk Services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection engineering, high availability network design, server virtualization solutions, plus configuration, programming and training for small business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including site relocations and massive software upgrades, extended projects like business information software development and support, relational database application development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of reliability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for most small organizations. Because Progent uses the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain current, security and efficiency is constantly monitored, and systems are regularly backed up and ready for full and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is in addition simple for clients to migrate to another service provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the costs of hardware, system support, and IT management while getting world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized networks common with smaller businesses, and retains ownership of the software licenses in the customer's hands so that moving to a different virtual host is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online support services to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Topeka, Kansas Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise network support allow small and midsize companies to avoid the pitfalls related to over reliance on thinly staffed support organizations or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network services, smaller businesses often depend heavily on independent engineers. Although freelance support engineers carry lower overhead than larger support organizations and can typically charge nominally lower fees, freelancers are occasionally too overworked to respond quickly to urgent situations. If a freelance engineer is occupied with another customer, sick, on travelling, or in training, the lack of backup personnel may require your company to wait for help during an emergency. As your small business expands, network downtime or difficulties with line-of-business programs get more costly. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lost output. In addition, when independent engineers encounter new technologies, the unavailability of a large consulting group to rely on for assistance requires them to learn on the job while your business winds up with the costs for their ongoing education.

  • Gain Access to Experts in Complex Information Technology Issues
    Many small service organizations or freelance engineers who concentrate on small business IT consulting are capable of delivering routine fixes but lack the background to work efficiently with complicated IT configurations with a variety of operating systems, many sites, VoIP systems, remote workforces, interconnected accounting and operational applications, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your business because enterprise networks are inherently complicated, integration problems require thorough understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and security calls for industry-proven leading practices.

  • Create a Solid Basis for Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Without a proper architecture, a series of improvised repairs often get piled on top of a tenuous structure. As a business evolves, stability and expandability problems can undermine the productivity of the business. These networks need thorough assessment, smart business analysis, and broad-based expertise to upgrade to a network environment that can act as the solid basis to meet current business needs and support downstream expansion.

  • Team with Solution Providers, Not Resellers
    Small companies need guidance and insight to navigate through an ever more complex array of IT alternatives available for enabling business growth and improving productivity. They do not need a network engineer or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells consulting and services only. This allows Progent to match technical support services with the genuine needs of clients. Combining network consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined technology instead of being driven by the actual requirements of a small business.

Contact Progent
If your Topeka, Kansas business wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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