Quick, Affordable Remote Network Technical Support for Topeka, Kansas Small Businesses
For over twenty years, Progent has specialized in providing world-class network support services to clients who have small-company IT budgets. Progent has built a powerful service system that features a cost-effective, tightly connected virtual office network, sophisticated online repair tools, a substantial pool of engineers certified in a broad array of technical practice areas, a Help Desk operational model that promotes efficiency and guarantees follow-up, a global group of on-line support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a company culture committed to solving network issues in the least time and at the lowest cost to clients.

For larger companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT support team. Co-sourcing can cut costs and minimize technical risks for big projects like software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also provide the services of accredited consultants to assist your company to design and execute a sensible cloud strategy.

Core IT Areas Supported by Progent for Office Networks in Topeka, Kansas
Progent offers the support of accredited experts for all facets of information technology found in small organizations. Technologies supported by Progent include:

Support Delivery Alternatives Available for Topeka, Kansas Companies
Progent has a variety of alternatives for providing small companies with cost-effective IT services for technical support, consulting, and network management. Progent's model for delivering computer support is based on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service documentation, reliable follow-up, and strict cost monitoring for a range of network support delivery alternatives that include remote repairs, onsite support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help customers to analyze and fix hardware and software issues without the cost or time loss of travel for onsite support visits. The background of Progent's network consultants makes it possible to handle most network issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's online network support services.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to give small businesses the best of both worlds: onsite service technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for on-site support visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. To learn more, visit Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. To learn more, visit Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with vital technologies such as Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment platform, network protection consulting, high availability it system engineering, virtualization solutions, plus configuration, programming and support for business programs such as accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including office relocations and massive software upgrades, longer term initiatives such as upgrading a legacy ERP platform to a current Microsoft Dynamics 365 solution, database application programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services such as data restoration and virus cleanup.

  • Network Infrastructure Guidance for Teleworkers
    Progent can help small and medium-size companies to plan, configure and debug the infrastructure for remote workers. Aspects of infrastructure for which Progent's experts can provide support include safe and convenient VPN tunnel connectivity, VDI desktop software, router integration, wireless LAN design and implementation, and reliable Internet connections. For information about Progent's infrastructure expertise for at-home workers, refer to network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is in addition easy for clients to transfer to another service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server techniques that permit businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and network administration while getting world-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can support the multi- OS and non- standardized environments common with smaller companies, and keeps control of the software in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system protection and can assist with complex security programs such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for network information security and incident reporting.

The scope and depth of Progent's consulting staff bring a unique array of advantages to customers trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the front lines of network support, executing a wide variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for fixing real-world network problems efficiently. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during normal working hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates major invoices for fast repairs. An additional advantage of by-the-minute invoicing is that you are not inclined to permit less critical issues to stay unaddressed until they become big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation given by each consultant to each client. The practice of documenting and organizing service records results in more efficient service and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who won't release vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Small companies who work with independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
If your Topeka, Kansas business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft SQL Server 2014 Backup Encryption Remote Troubleshooting

    Microsoft SQL Server 2014 includes major improvements in key areas including speed, uptime, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates transparently with all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite services including system design, configuration, management, troubleshooting, and application development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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    Firepower Firewalls Online Help

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    24/7 Computer Consultant SCOM 2012

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