Professional Online Help for Topeka, Kansas Networks from Certified Engineers
Small businesses have typically been ignored by major IT service firms. Many small companies allow themselves to become dangerously reliant on individual engineers or small support firms who lack the bandwidth or broad knowledge to respond quickly or effectively to network crises. Other small businesses turn to giant support providers staffed with personnel trained to offer standardized solutions to common problems but who are missing the experience and versatility to handle the diversity of environments and lack of standardization that characterizes small company IT systems.
Progent's time-tested methodology for providing low-cost and effective network support to small businesses has made Progent among the most respected Microsoft-certified IT service firms in the country. Progent has delivered online help to businesses in every state in the country (See Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing support to reinforce the technical skills of your internal IT support team. This can reduce expenses and minimize technical risks for big IT initiatives such as software development, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited experts to assist your business to design and implement your cloud strategy.
Key Practice Areas Supported by Progent for Topeka, Kansas Businesses
As a Microsoft-certified Partner computer support firm with a large group of Cisco CCIE network infrastructure consultants and Apple accredited engineers, Progent offers urgent assistance and low-cost remote consulting to Topeka, KS companies for a wide array of information technologies including:
Service Delivery Options for Topeka, Kansas Companies
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center structure common to big IT organizations. Progent's Contact Center Service Model ensures fast response, comprehensive activity records, dependable follow-up, and tight cost monitoring across a range of network support delivery options that include online troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and repair network problems without the cost or delay of in-person support calls. The background of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's online network troubleshooting services.
- Onsite Support
Progent offers on-site computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: on-premises support technicians when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for on-site service calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more about how and why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require prompt and dependable support from a professional Contact Center with efficient phone assistance, remote repair capability, and sufficient technical depth for full problem escalation. Since smaller companies typically have tight IT funds and can spare scant management attention for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that small business computer systems stay productive. Learn more concerning Progent's Contact Center services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop it system consulting, server virtualization strategies, plus configuration, programming and training for business applications including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects such as site relocations and massive system upgrades, longer term initiatives like management analytics application development and customization, database software development and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher levels of dependability, protection, and recoverability than is possible with the class of on-site data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs stay updated, security and performance is continually tracked, and systems and data files are regularly backed up and available for complete and rapid recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in an environment that not only delivers the top degree of dependability and extensibility but that is in addition easy for customers to transfer to another support provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the mixed- platform and non- standardized networks common with small companies, and keeps control of the software in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online support services to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for IT data protection and reporting.
The scope and depth of Progent's engineering staff offer a unique set of advantages to companies wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of IT support, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This means that you get not just expert technical skills, but also a support engineer with proven methods for resolving actual IT problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal business hours. Many service firms demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids king-size invoices for quick repairs. Another benefit of granular billing is that clients are not inclined to allow incipient issues to fester until they grow into big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation given by every consultant to every client. The practice of documenting and organizing service records results in more effective service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Topeka, Kansas business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).