Low-cost Computer Help from Microsoft and Cisco premier Experts for Companies in Topeka, KS
By delivering world-class support when you need it, providing in-depth knowledge for critical business applications, providing innovative services like virtual data center hosting, billing solely for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to increase the business value of your information system and minimize support expenses. Progent appreciates that network protection, reliability, and performance are as important to small companies as to large corporations but that small organizations don't have the leverage to invest heavily in information technology and internal service groups. Progent's fundamental competitive advantage is that no network support firm can equal Progent's ability to provide the network support your company needs when you need it and at prices you can afford.
For larger companies, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network service team. This can cut costs and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to help your business to plan and implement a sensible cloud computing strategy.
Main Technical Areas Supported by Progent for Business Networks in Topeka, Kansas
Progent's nationwide team of certified support professionals provides assistance for virtually all facets of information systems deployed by businesses of all sizes. Technologies supported by Progent in Topeka include:
Service Delivery Alternatives Available for Topeka, Kansas Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing network support services is based on the Call Center structure familiar to big IT support groups. Progent's Contact Center Service Model promotes rapid support, thorough service records, dependable follow-up, and tight cost control for a range of IT support delivery options that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix network issues without the cost or time loss of in-person support calls. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's remote network support expertise.
- On-site Support
Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote support engineers to give small and midsize businesses the ideal combination: in-person service technicians when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for on-site service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, visit Help Desk Services.
- Consulting Expertise
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, non-stop network design, virtual server strategies, plus configuration, customization and training for small business software including financials, operations, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as site relocations and major software upgrades, extended projects like management analytics application programming and customization, database software development and administration services, and web design, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response such as data restoration and virus removal.
- Application Server Hosting
Progent can host vital applications such as Exchange and MS SQL in order to provide small companies with higher levels of reliability, security, and recoverability than is feasible using the class of in-house data center that is practical for most small companies. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology companies, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay current, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition simple for customers to transfer to another service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting world-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the multi- OS and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert online consulting to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize local IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Topeka, Kansas Businesses
Progent's size, scope of information technology skill, and experience with enterprise IT support enable small companies to avoid the pitfalls associated with excessive dependence on small support firms or independent consultants.
Teaming with Progent's Experts enables your business to:
- Prevent Excessive Dependence on Freelance Consultants
For IT services, smaller companies sometimes depend heavily on individual consultants. Although individual service providers carry lower expenses than more substantial IT service firms and can afford to bill nominally lower fees, they are occasionally unable to respond rapidly to urgent situations. If a freelance engineer is occupied with different client, sick, on travelling, or in class, the absence of replacement personnel may require your company to wait for help during an emergency. The more your company grows, network downtime or difficulties with line-of-business programs become more costly. The money you thought you were conserving on an independent consultant can evaporate quickly because of lower output. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a big engineering group to count on for help requires them to train with the meter running while your company winds up with the costs for their ongoing training.
- Gain Access to Expertise in Complex Network Solutions
The majority of small support firms or independent consultants focused on small business network support are capable of providing connect-the-dots fixes but don't have the seasoning to work cost-effectively with complicated IT infrastructures with mixed operating systems, multiple offices, VoIP implementations, mobile workers, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's extensive team of experts can be valuable to your small business because enterprise networks are by nature complex, integration issues demand in-depth knowledge in many technical areas, and achieving a high level of robustness, reliability, and security calls for industry-proven leading practices.
- Build a Solid Foundation for Growth
Small businesses often begin with an IT system implemented on a tight budget. Lacking a proper basis, a series of improvised repairs often get tossed on top of a marginal structure. As a business grows, reliability and scalability issues can obstruct the productivity of the business. Such networks require proper assessment, smart business planning, and broad-based expertise to upgrade to a network environment that will provide the reliable foundation to handle critical business needs and support future growth.
- Work with Solution Finders, Not Product Vendors
Small businesses need direction and insight to navigate through an increasingly complex maze of technology options offered for accelerating business growth and enhancing productivity. They do not need an IT consultant or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This allows Progent to align technical support with the real interests of clients. Combining network consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual needs of a customer.
How to Contact Progent
In case your Topeka, Kansas company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).