Quick, Affordable Online Computer Troubleshooting for Topeka, Kansas Small Businesses
For more than twenty years, Progent has focused on delivering world-class network support to clients who have small-business budgets. Progent has developed a unique service solution that features a streamlined, tightly connected virtual office network, custom remote repair technology, a substantial team of engineers accredited in a broad range of IT practice areas, a Help Desk Call Center operational model that promotes responsiveness and ensures follow-up, a worldwide team of remote service professionals, in-person service availability for the majority of most zip codes in the United States, and a company culture focused on fixing network problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your in-house network support team. This can save money and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can also provide access to accredited experts to assist your business to plan and implement a sensible cloud strategy.

Primary Areas of Expertise Serviced by Progent's Consultants for Businesses in Topeka, Kansas
Progent's national team of industry certified support professionals offers help for virtually all facets of network technology found in businesses of all sizes. Technologies served by Progent in Topeka include:

Support Delivery Alternatives for Topeka, Kansas Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering network support is based on the Call Center operational structure common to big IT organizations. Progent's Help Desk Support Mechanism ensures fast response, comprehensive activity documentation, dependable follow-up, and strict expense monitoring for a range of network support delivery options that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can assist clients to analyze and repair network problems without the expense or time loss of in-person service calls. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to address emergency network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to give small and midsize businesses the optimal solution: onsite service professionals when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who require prompt and dependable support from a professional Contact Center with effective telephone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because smaller companies typically have limited information technology budgets and can provide little management bandwidth for handling IT support, Progent's Help Desk Services could be the most cost-effective way to ensure that business computer systems are always up and running. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of world-class IT professionals who can provide help with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, high availability it system consulting, virtual server solutions, plus integration, programming and support for business programs including accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, extended initiatives such as business information software development and customization, database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency services like data restoration and malware cleanup.

  • Application Hosting
    Progent can host vital applications such as Microsoft Exchange Server and MS SQL in order to provide small companies with greater levels of reliability, security, and performance than is possible with the type of on-site data center that is achievable for the majority of small companies. Since Progent uses the same data centers that support the equipment of many of the planet's largest IT organizations, Progent can save you the investment in building and managing the infrastructure needed for world-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly monitored, and systems are regularly archived and ready for complete and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and scalability but that is in addition simple for clients to migrate to a different service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit companies with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and retains control of the licenses in the customer's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online support to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Topeka, Kansas Small Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise network consulting enable small businesses to sidestep the pitfalls related to over reliance on thinly staffed support firms or individual engineers.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network services, small businesses often rely heavily on individual consultants. Although freelance service engineers carry lower expenses than more substantial IT service organizations and can afford to charge apparently smaller fees, freelancers are frequently too overworked to respond quickly to urgent network problems. If a freelance engineer is occupied with different client, ill, on vacation, or in class, the lack of backup personnel may force your business to go without assistance in case of a crisis. As your small business expands, system unavailability or difficulties with critical applications become more costly. The dollars you believed you were saving on an independent consultant can disappear fast because of lost output. Also, when freelance engineers confront new technologies, the unavailability of a large consulting group to rely on for assistance forces them to learn in place while your organization ends up footing the costs for their ongoing education.

  • Gain Access to Certified Professionals in Sophisticated Network Issues
    Many small service organizations or freelance consultants focused on small business IT support are capable of delivering routine solutions but don't have the background to work cost-effectively with complex IT configurations with mixed platforms, many offices, Voice over IP implementations, mobile clients, interconnected financial and analytical applications, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your small business because big-company environments are characteristically complex, integration problems require in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, reliability, and security requires enterprise-proven leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system implemented on a tight budget. Lacking a carefully designed architecture, a series of band-aid fixes often get thrown on top of a marginal structure. As a business grows, reliability and scalability problems can undermine the success of the organization. These networks need thorough evaluation, intelligent strategic analysis, and in-depth expertise to migrate to a network infrastructure that can act as the solid foundation to handle current business requirements and support future expansion.

  • Team with Solution Providers, Not Product Resellers
    Small businesses need direction and education to navigate through an ever more complicated array of IT options offered for accelerating business growth and enhancing productivity. They do not need an IT consultant or service firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match technical support services with the real needs of clients. Mixing network support and product reselling can lead to a situation where the proposed solution is based on a preselected technology rather than being based on the actual requirements of a client.

How to Contact Progent
If your Topeka, Kansas business needs to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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