Affordable Computer Tech Support from Microsoft certified Professionals for Companies in Topeka, KS
By offering world-class know-how when you need it, providing in-depth expertise for key applications, providing high-value services such as virtual data center hosting, billing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to maximize the business value of your It network and minimize support costs. Progent appreciates that network protection, reliability, and performance are as important to small companies as to large enterprises but that small organizations don't have the leverage to spend heavily in information technology and in-house support staffs. Progent's fundamental value proposition is that no IT consulting firm can match Progent's capability to deliver the network support your business requires when you need it and at prices you can justify.
For mid-size and large companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT service personnel. This can reduce expenses and help meet schedules for major IT initiatives like software development, business continuity planning, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to certified consultants to assist your company to plan and implement a sensible cloud computing strategy.
Main Technical Areas Supported by Progent for Business Networks in Topeka, Kansas
Progent offers the support of certified consultants for all facets of network technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for Topeka, Kansas Businesses
Progent has a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes fast response, thorough activity records, dependable follow-up, and strict expense monitoring for an array of network support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional details about Progent's remote network support services.
- Onsite Support
Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote support experts to give small and midsize companies the best of both worlds: on-premises support technicians when you need them plus the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Contact Center Services are designed for all businesses and local governments who require prompt and reliable access to a professional Help Desk Call Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Since small and midsize businesses usually are constrained by limited information technology funds and can provide scant executive attention for handling IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that business information networks are always up and running. Learn more details about Progent's Helpdesk services.
- IT Consulting Services
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop it system consulting, virtualization solutions, plus integration, programming and support for small business applications such as accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and major system migrations, extended initiatives such as business information application programming and support, relational database software development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for key applications like Exchange Server and MS SQL to provide small businesses with greater levels of dependability, protection, and performance than is feasible with the type of internal data center that is realistically affordable for most small companies. Since Progent uses the same facilities that support the gear of some of the world's biggest IT companies, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, protection and performance is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also convenient for clients to migrate to another service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and IT management while getting enterprise-class availability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the mixed- OS and non- standardized environments common with smaller companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers advanced remote consulting support to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Topeka, Kansas Businesses
Progent's size, breadth of technical skill, and experience with corporate network consulting allow small companies to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or independent consultants.
Working with Progent's Experts allows your company to:
- Avoid Over Reliance on Individual Consultants
For network services, smaller businesses sometimes rely excessively on freelance engineers. Though freelance service providers carry lower overhead than larger support firms and can afford to charge nominally lower fees, individuals are sometimes unable to respond rapidly to urgent network problems. If an independent consultant is occupied with another customer, ill, on travelling, or in training, the lack of backup personnel may force your company to wait for help during a crisis. As your company grows, system downtime or problems with critical programs get more costly. The dollars you believed you were conserving on an independent consultant can disappear quickly due to lower output. In addition, when independent engineers encounter new technologies, the lack of a large consulting team to count on for assistance forces them to train with the meter running while your company ends up with the costs for their ongoing education.
- Gain Access to Experts in Advanced Network Solutions
Many smaller support firms or independent consultants focused on small company network support may excel at providing routine solutions but lack the seasoning to deal cost-effectively with complex IT infrastructures that have a variety of operating systems, numerous sites, VoIP systems, remote workers, integrated accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your company because enterprise environments are inherently complicated, integration issues demand in-depth knowledge in numerous technical disciplines, and achieving a high degree of stability, availability, and protection calls for enterprise-tested best practices.
- Build a Firm Foundation for Seamless Growth
Small companies often start with an IT system implemented on a tight budget. Without a proper architecture, a series of improvised fixes often get piled on top of a marginal foundation. As a business evolves, stability and expandability issues can obstruct the success of the business. These environments need proper assessment, intelligent business planning, and broad-based expertise to migrate to a network environment that will act as the solid basis to meet current business needs and ease future expansion.
- Partner with Solution Finders, Not Product Resellers
Small businesses need guidance and education to work through an ever more complex maze of technology options offered for accelerating growth and enhancing productivity. Businesses do not need a network engineer or service organization that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This permits Progent to align consulting services with the real needs of clients. Mixing IT support and product reselling can result in a situation where the recommended solution is based on a predetermined vendor rather than being driven by the true needs of a small business.
How to Contact Progent
In case your Topeka, Kansas company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).