Professional Online Troubleshooting for Topeka, Kansas Small Business Computers from World-class Engineers
Small businesses have traditionally been overlooked by large network service firms. Some small businesses allow themselves to grow overly reliant on individual consultants or small consulting firms who lack the size or extensive knowledge to react quickly or efficiently to network crises. Still other small companies resort to giant support providers that employ technicians trained to offer by-the-numbers solutions to ordinary problems but who are missing the background and technical scope to deal with the variety of environments and absence of standardization that characterizes small company IT networks.
Progent's time-tested methodology for delivering affordable and successful network service to small companies has made Progent among the top Microsoft-certified network service organizations in the industry. Progent has delivered remote support to companies in every state in the United States (refer to Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service staff. Co-sourcing can reduce expenses and help meet schedules for major projects like software development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to assist your business to design and implement a sensible cloud strategy.
Key IT Areas Serviced by Progent for Topeka, Kansas Businesses
A Microsoft-certified Partner IT service firm with a large team of Cisco Premier CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent offers urgent troubleshooting and affordable remote consulting to Topeka, KS businesses for a broad array of computer technologies such as:
Support Delivery Alternatives Available for Topeka, Kansas Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing network support is built on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, thorough service documentation, reliable follow-up, and strict expense control for a range of IT service delivery options that include online repairs, onsite support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix network problems without the expense or time loss of on-premises service calls. The background of Progent's network consultants allows them to handle most IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time clients to address urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out additional details about Progent's online computer support services.
- Onsite Service
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to deliver small companies the ideal combination: in-person service technicians when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business software developers. The response time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning how to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. for more information, refer to Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable access to world-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, high availability it system consulting, server virtualization solutions, plus configuration, programming and support for small business programs including financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as site relocations and major system migrations, longer term initiatives such as business information software programming and support, relational database application programming and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as data restoration and virus cleanup.
- Application Hosting
Progent can host mission-critical applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of dependability, security, and performance than is possible with the class of internal data center that is achievable for the majority of small and midsize companies. Since Progent uses the same facilities that support the equipment of some of the world's biggest IT companies, Progent can save you the cost of creating and maintaining the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay current, security and performance is continually monitored, and systems are consistently archived and ready for full and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in an environment that not only provides the highest level of dependability and scalability but that is in addition simple for customers to transfer to a different service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit small businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can support the multi- OS and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Topeka, Kansas Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network support allow small and midsize businesses to avoid the problems related to excessive dependence on thinly staffed support firms or independent engineers.
Teaming with Progent enables your company to:
- Avoid Excessive Reliance on Individual Support Consultants
For IT support, small businesses sometimes depend heavily on freelance consultants. Though freelance service providers have lower overhead than larger support firms and can afford to bill nominally smaller fees, they are often too overworked to react rapidly to critical network problems. If an independent engineer is busy with different customer, sick, on vacation, or in class, the absence of replacement staff may force your company to go without assistance during a crisis. As your small business expands, system unavailability or problems with line-of-business applications get more costly. The money you thought you were conserving on a freelancer can disappear fast due to lower output. In addition, when freelance engineers confront new problems, the unavailability of a large consulting group to depend on for assistance requires them to learn on the job while your business ends up footing the bill for their continuing education.
- Have Access to Certified Professionals in Complex Information Technology Solutions
The majority of smaller service organizations or independent engineers who concentrate on small company IT consulting are capable of providing routine fixes but don't have the experience to work cost-effectively with complex network infrastructures that have mixed platforms, many locations, Voice over IP implementations, remote workers, integrated accounting and operational applications, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your business because big-company environments are by nature complicated, integration problems require thorough understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security calls for enterprise-proven leading practices.
- Build a Solid Foundation for Seamless Growth
Small businesses often start with an IT system cobbled together on a tight budget. Without a solid architecture, a series of band-aid repairs commonly get piled onto of a marginal foundation. As a company evolves, stability and scalability problems can hinder the productivity of the organization. These environments require proper evaluation, smart business planning, and in-depth experience to migrate to a network environment that will provide the solid foundation to handle critical business requirements and ease downstream expansion.
- Work with Solution Consultants, Not Resellers
Small companies need direction and insight to work through an increasingly complex maze of technology alternatives offered for enabling growth and enhancing efficiency. Businesses do not need a network engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match consulting support services with the real needs of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined technology instead of being based on the true needs of a client.
Get in Touch with Progent
If your Topeka, Kansas company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).